The ease of use and ability to create and troubleshoot. Review collected by and hosted on G2.com.

Some options are hard to find but overall for the end users it is very robust Review collected by and hosted on G2.com.

Can access from any browser almost, some browsers work better than others. Review collected by and hosted on G2.com.

It has glitches and system errors that occur intermediately and there is never a resolution. It just starts working on its own and never get a root cause. Review collected by and hosted on G2.com.

We’ve been collaborating with 8x8 for over two years, and our experience has been consistently excellent. Over the past year, we’ve deepened this collaboration with several key initiatives, including script optimization, international expansion, and integration projects.

Key highlights of our partnership include:

- A full review and upgrade of our existing IVR scripts,

- Expansion of our voice services into the APAC region, with new numbers managed directly by 8x8,

- A successful integration project in June 2025 to streamline data flows between Salesforce and 8x8.

What really stands out in working with 8x8 is not only their responsive and efficient support team, but also the user-friendliness of their tools and interfaces:

- Excellent customer support: the teams are responsive, available, and proactive.

- Ease of use: listening to voice messages, tracking operational activity, and using the analytics platform are all intuitive and efficient.

- Reliable follow-up: projects are well-managed and aligned with our objectives.

We also appreciate their strong project follow-up and their ability to understand and adapt to our needs. As we move into the next phase of continuous improvement, we’re confident in 8x8’s ability to keep supporting our teams and contributing to our service excellence.

In short, 8x8 is a solid, proactive, and user-oriented partner that we fully trust. Review collected by and hosted on G2.com.

That said, some aspects could be improved:

- The configuration process is difficult to handle independently. Without support, it can be challenging to make changes or set up new flows (ex. reducing inbound queues without toubling the service for agents)

- There are occasionally subtleties in terminology or script behaviors that are not easy to grasp without expert guidance. Review collected by and hosted on G2.com.

I found it easy to create a detailed issue myself, set the priority status, and add CCs and emails to the ticket, which made me feel like the system cares about what a user needs before creating a ticket. I appreciated the not-outdated-looking GUI for submitting a ticket and being notified via email when my issue was resolved without having to revisit the portal. The email notifications are useful for including someone on a ticket who might not be a user within the 8x8 console, saving me from having to manually forward information, which I appreciated. The feature allowing me to resolve the case with a click of a button so the support team didn't have to, was also handy. By providing detailed information upfront, issues get resolved quicker without wasting time waiting for clarification. Review collected by and hosted on G2.com.

I didn't dislike anything specific to the Contact Center. Review collected by and hosted on G2.com.

I like the real time monitoring, and the reporting suite which it provides Review collected by and hosted on G2.com.

We continually have drop outs where our advisors cannot take calls and service out customers Review collected by and hosted on G2.com.

I love that the team at 8x8 Contact Center is very knowledgeable and friendly, and they are always willing to help. They do not rush you, which makes the experience much better. I also appreciate that I can speak to someone over the phone and they assist via screenshare. They helped me set up my account, sync numbers to my user, and configure call forwarding and other settings. They also assisted with the setup of the 8x8 desktop app and provided a tutorial. Review collected by and hosted on G2.com.

There wasn't anything in regards to the contact center that Ibdidn't like. 8x8 service as a whole, I dint like that all fees were not disclosed up front. Review collected by and hosted on G2.com.

The tech support advisor was very helpful. Even when I didn’t understand something, she found ways to support me and guide me through the process. Review collected by and hosted on G2.com.

I didn’t experience any downsides with the contact center. They were quick to reach out and provide support when I needed it. Review collected by and hosted on G2.com.

Visibility of the queue and agent activity Review collected by and hosted on G2.com.

Each of the licenses have to be purchased along with phone numbers which can add up an become very expensive Review collected by and hosted on G2.com.

I loved the human experience part, the support person was wonderful and very helpful Review collected by and hosted on G2.com.

I mean it could have been more intuitive but this worked too.. the chat bot did randomly disconnect so it could be improved.. Review collected by and hosted on G2.com.

I appreciate the user-friendly agent workspace and intuitive analytics provided by 8x8 Contact Center. I like the hassle-free deployment of the contact center solution, which tailor fits the business requirements. I find the IVR scripting straightforward and easy to manage. The initial setup was smooth sailing, thanks to the POC team and the Professional Services Team, who were really helpful. Review collected by and hosted on G2.com.

I find user account creation or onboarding of users to be an area that could be improved. Review collected by and hosted on G2.com.