The Contact center is laid out in a way that makes finding what you need easy. Anything you would need to configure is detailed out in their appropriate sections. Review collected by and hosted on G2.com.

The contact center does not have an API that allows us to automatically off-board users. There are many APIs available, but unfortunately, this is not one of them. This is the only thing that we can see that is lacking currently. Review collected by and hosted on G2.com.

8x8 Contact Center is affordable, intuitive, and modern. Setup was easy and managing the platform as an IT professional has mostly been a breeze. Training new users has been easy as well. Review collected by and hosted on G2.com.

Support has often been less than helpful. 8x8 is also missing some key quality of life features that I feel like most similar customer service platforms have by default. Review collected by and hosted on G2.com.

Ease of use for call center staff, and managers. Review collected by and hosted on G2.com.

Sometimes when doing configs for call trees the system logs me out and my work is not saved. Review collected by and hosted on G2.com.

The ability to have multiple sales/support channels within one platform with independent and unique scripts, queues, and assigned agents. Review collected by and hosted on G2.com.

The IVR scripting can be a little limiting when it comes to even some simple tasks such as loops before dump to voicemail. Review collected by and hosted on G2.com.

The screens are user friendly and visual pleasing Review collected by and hosted on G2.com.

It has glitches that the tech support at 8x8 cant always help with Review collected by and hosted on G2.com.

8x8 is super easy to use and navigate. I can easily see incoming calls and can communicate with my team effectively throughout the day. Review collected by and hosted on G2.com.

Nothing at this time. The platform does all we need as a team to be successful for us and our clients. Review collected by and hosted on G2.com.

Old Agent Console Experience and reporting. The old view allowed visibility for our customer service team. It allowed us to easily see how many customers were waiting, how many were being taken care of, inbound v/s outbound, etc. We could easily see all the information we needed for our team of 20 at virtually a glance. PLEASE PLEASE PLEASE do not get rid of this old version

Reporting systems (for me) are easy to use and give me great reports to work from each week Review collected by and hosted on G2.com.

scale answers below are all based on New Agent Workspace Experience. Whoever came up with the new setup never asked a customer service department for input. With a team of 20, we have virtually no visibility of what's going on. My team needs to be able to see all the other team members without having to filter through the company's other 100 employees who are NOT on the customer servpice team and not answering calls. We need to easily and quickly be able to determine who is on inbound v/s outbound, who is available, who is on break or offline and for how long. We need to easily see how many customers are waiting. We need to be able to do all that without having to open 3 different windows, go back and forth 5 times, or take up half of our screens. For customer service, we are already having to work between multiple screens/programs/websites at the same time and this new workspace is extremely hindering. So much so, that almost all of my reps have to opt out every morning and switch it over to Agent Console before we being our day. Personally, my team hates this version. It's not user friendly, and it's definitely not customer service department friendly. Review collected by and hosted on G2.com.

The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider. Review collected by and hosted on G2.com.

The setup was painful and took a lot of time. Also, searching for recorded calls is very confusing and frustrating. Review collected by and hosted on G2.com.

They have quick response times and provide great service. Review collected by and hosted on G2.com.

So far service has been great so nothing to report as far as dislikes. Review collected by and hosted on G2.com.

allow workers to have an international phone line with all the fetures for your coworkers Review collected by and hosted on G2.com.

get slow when you integrate with other programs Review collected by and hosted on G2.com.