---
title: 8x8 Communication APIs Reviews
meta_title: '8x8 Communication APIs Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how 8x8 Communication APIs works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 7
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Development
  url: https://www.g2.com/categories/development
---


# 8x8 Communication APIs Reviews
**Vendor:** 8x8  
**Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 7
## About 8x8 Communication APIs
8x8 is revolutionizing the future of business communications as a leading global Software-as-a-Service provider. Through our Communications Platform as a Service (CPaaS), we offer a cloud-based infrastructure that integrates real-time communications capabilities— inlcuding SMS, messaging apps, voice solutions, and video capabilities—directly into applications, websites, and workflows using APIs. Partnering with 8x8, organizations worldwide have successfully unified omnichannel customer communications to optimize their customer experience.



## 8x8 Communication APIs Pros & Cons
**What users like:**

- Users value the **high-quality voice APIs** and robust omnichannel messaging, significantly enhancing customer engagement with 8x8 Communication APIs. (1 reviews)
- Users praise the **high-quality, secure voice APIs** of 8x8 Communication APIs, improving customer engagement significantly. (1 reviews)
- Users value the **call quality and uptime** of 8x8 Communication APIs, appreciating the ability to customize settings. (1 reviews)
- Users value the **high-quality communication** offered by 8x8 Communication APIs, boosting customer engagement through reliable messaging. (1 reviews)
- Users value the **high-quality voice APIs and robust omnichannel messaging** that significantly enhance customer engagement. (1 reviews)
- Users appreciate the **customization options** of 8x8 Communication APIs, enabling tailored settings to meet specific needs. (1 reviews)
- Users value the **customization options** of 8x8 Communication APIs, tailoring settings to meet their specific needs. (1 reviews)
- Messaging (1 reviews)
- Users value the **customization options** of 8x8 Communication APIs, enhancing their experience through tailored settings. (1 reviews)
- Quality (1 reviews)

**What users dislike:**

- Users experience frequent **call issues** like drops and latency, compounded by difficult setup and poor support. (1 reviews)
- Users often face **connection issues** with call drops and latency, making the experience frustrating and difficult to navigate. (1 reviews)
- Users experience **connectivity issues** like call drops and latency, along with difficult setup and inadequate customer support. (1 reviews)
- Users report a **difficult setup** process that hinders their ability to effectively use the 8x8 Communication APIs. (1 reviews)
- Users often face a **steep learning curve** due to difficult setup and poor customer support affecting overall experience. (1 reviews)
- Limitations (1 reviews)
- Long Waiting Times (1 reviews)
- Poor Call Quality (1 reviews)
- Poor Customer Support (1 reviews)
- Slow Performance (1 reviews)

## 8x8 Communication APIs Reviews
  ### 1. Excellent Product with all the required communication features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sanjeev S. | IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2025

**What do you like best about 8x8 Communication APIs?**

Calling Quality and uptime is good and we can customize the seetings as per our requirements.

**What do you dislike about 8x8 Communication APIs?**

Everything is good so far and liked the service.

**What problems is 8x8 Communication APIs solving and how is that benefiting you?**

1. Its a most relialble product for calling to clients.
2. Hassle free calling.
3.  Call recording

  ### 2. Reliable Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 03, 2024

**What do you like best about 8x8 Communication APIs?**

The system is extremely reliable and easy to use.

**What do you dislike about 8x8 Communication APIs?**

I wish there was a back up since it is internet based.

**What problems is 8x8 Communication APIs solving and how is that benefiting you?**

We are able to keep in contact with each other and our clients, via phone and SMS.



- [View 8x8 Communication APIs pricing details and edition comparison](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A04%3A01+-0500&secure%5Bsession_id%5D=95d7fca0-8dea-4955-9ebf-381d42a3e10a&secure%5Btoken%5D=e900277c3813c3573c4516abe2b5fdc5505adaf29affccb3f31c06aa72921c37&format=llm_user)
## 8x8 Communication APIs Integrations
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)

## 8x8 Communication APIs Features
**Additional Functionality**
- Automated Responses
- Chat/Messaging
- Generative AI
- Call Recording
- Activity Dashboard
- Sentiment Analysis
- Communication Management
- Real-Time Reporting
- SMS Messaging
- Interaction Tracking
- Audio/Video Conferencing
- Call Monitoring
- Customizable Branding
- Call Routing
- Contact Management
- Voice Mail
- Multi-Language
- Two-Way Audio & Video
- Real-Time Updates
- Chat Transcript
- Reporting/Analytics
- Live Chat
- Caller ID
- IVR
- Real-Time Monitoring
- SMS Marketing
- File Sharing
- Fax Management
- API
- AI Copilot
- Chatbot
- Mobile Access

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Functionality**
- Ease Of Integration
- API Call Speed
- Unified Communications
- Alerts/Notifications
- Computer Telephony Integration
- Multi-Channel Communication

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Platform Features**
- Video Capture
- Image Editor
- Screen Capture
- Scrolling Capture
- Screen Record
- Text Extraction

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Development - API Platforms**
- API Testing
- Scalability
- Orchestration
- Data Security

**Support**
- Documentation
- Community Support
- Professional Support

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Organization**
- Search
- Permissions
- Organization

**Collaboration - API Platforms**
- Visibility
- Access Control
- Design Management

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Customization**
- Customizable Thumbnails
- Annotations
- Frames & Background

**API Management - API Platforms**
- API Monitoring
- Traffic Control
- Gateway
- Logs/Documentation
- Monetization

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**SMS Platform**
- Reporting
- Marketing Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration
- QR Codes

**Analytics**
- Viewer Reactions
- Engagement Insights
- Viewer Insights

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**AI Automation - SMS Marketing**
- AI SMS

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

## Top 8x8 Communication APIs Alternatives
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