Contact Center

Contact Center Alternatives & Competitors

Looking for alternatives to Contact Center? Tons of people want Contact Center Workforce software to help with computer-telephony integration (cti), contact database management, and call recording & playback. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Workforce software that reviewers voted best overall compared to Contact Center. Based on reviewer data you can see how Contact Center stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

content

Top 20 Alternatives & Competitors to Contact Center

    #1
    #1
  1. Aspect Workforce Management

    (173)4.1 out of 5
    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Reviewers say compared to Contact Center, Aspect Workforce Management is:

    Slower to reach roi
    More expensive
    Easier to do business with
  2. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Reviewers say compared to Contact Center, Aspect Workforce Management is:

    Slower to reach roi
    More expensive
    Easier to do business with

    Aspect review by Jamie B.
    "Not much flexibility but a good product : We have had some difficulties with communication with aspect, 18 months into our contract. We often need help or some guidance to support our business needs. It’s sometimes difficult to be a happy customer when aspect can be quite rigid with the support. Regardless of this the product itself is good and Aspect seem on board with feedback and generally seem to do what they can to highlight difficult areas. "
    #2
    #2
  3. Dixa

    (139)4.0 out of 5
    Optimized for quick response
    Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Reviewers say compared to Contact Center, Dixa is:

    Easier to set up
    Easier to admin
    Easier to do business with
  4. Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Reviewers say compared to Contact Center, Dixa is:

    Easier to set up
    Easier to admin
    Easier to do business with

    Dixa review by Rhys H.
    "Zero clutter and smooth workflow: There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click."
    See all Dixa reviews
    #3
    #3
  5. Five9

    (137)3.6 out of 5
    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Reviewers say compared to Contact Center, Five9 is:

    More expensive
    Easier to admin
    Easier to do business with
  6. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Reviewers say compared to Contact Center, Five9 is:

    More expensive
    Easier to admin
    Easier to do business with

    Five9 review by Deidre L.
    "Streamlined Call Management: First things first, the interface is beautifully designed. It's clean and simple with soothing colors. The layout is also easy to use and is quickly familiar. The built in queue tracker at the bottom of the screen is really helpful when managing the flow of incoming calls. The call state codes are easy to customize as well, which makes it easier for agents to properly document their phone time. "
    #4
    #4
  7. Genesys PureEngage

    (127)4.2 out of 5
    Optimized for quick response
    Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to Contact Center, Genesys PureEngage is:

    Slower to reach roi
    More expensive
    Easier to set up
  8. Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to Contact Center, Genesys PureEngage is:

    Slower to reach roi
    More expensive
    Easier to set up

    Genesys PureEngage review by Yasasvi S.
    "Genesys PureEngage - Top notch customer experience.: Genesys provided various integration and customization methods, depending upon the requirement. All the components have it's own complexity and intelligence. Like Genesys WFM is the best product in the market for scheduling, reporting and forecasting of contact centre. Routing capabilities provide abundant types of routing strategies. Customers can have self service analytics by using Speechstorm reports. Like that Genesys provides suit of different components performing different functions for best customer experience. "
    #5
    #5
  9. Genesys PureConnect

    (104)4.3 out of 5
    Optimized for quick response
    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to Contact Center, Genesys PureConnect is:

    Slower to reach roi
    More expensive
    Easier to set up
  10. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to Contact Center, Genesys PureConnect is:

    Slower to reach roi
    More expensive
    Easier to set up

    Genesys PureConnect review by Theresa S. C.
    "Genesys PureConnect, closer to customers.: Genesys PureConnect, is an ideal support tool, to provide all kinds of web solutions, thanks to this tool you can have a closer relationship, thanks to the different features it has, in this way, you can provide different support options, and take clients, a more complete answer to all your needs, we can provide support via email, phone, live chat, and many more options, to give a follow-up, clear and timely in each case, plus this tool, is compatible with other CRM software, which makes it more versatile in every way, another point in favor of this application that I like very much, is the creation of support groups, which allows a multiple solution in more advanced cases, with different opinions, at the same time."
    #6
    #6
  11. PlayVox

    (62)4.3 out of 5
    PlayVox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

    Reviewers say compared to Contact Center, PlayVox is:

    Easier to set up
    Better at support
    Easier to do business with
  12. PlayVox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

    Reviewers say compared to Contact Center, PlayVox is:

    Easier to set up
    Better at support
    Easier to do business with

    PlayVox review by Paulo M.
    "Playvox is a Great tool for motivational competition: Playvox can make ranks of all the metrics that the company has, this way the employees get motivated to increase their numbers to be the best. And also helps the company to create campaigns that gives prizes using the playvox Quality team can give monitories to the agentes though the own playvox and then the agents can read it and be aware what they mistaken in the case. - Leaders can give feedback in specific metrics to the agents, and also the system can calculate which metrics they improved !"
    #7
    #7
  13. NICE inContact

    (52)3.8 out of 5
    Optimized for quick response
    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Reviewers say compared to Contact Center, NICE inContact is:

    Easier to admin
    Easier to set up
    More expensive
  14. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Reviewers say compared to Contact Center, NICE inContact is:

    Easier to admin
    Easier to set up
    More expensive

    NICE inContact review by Gretchen G.
    "InContact - Powerful cloud solution that fits all of your needs: I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things with their software, such as allowing the scripting platform to look at incoming phone numbers and route them based on the origination place. "
    #8
    #8
  15. Avaya Aura

    (57)3.9 out of 5
    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Reviewers say compared to Contact Center, Avaya Aura is:

    More expensive
    Easier to admin
    Better at meeting requirements
  16. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Reviewers say compared to Contact Center, Avaya Aura is:

    More expensive
    Easier to admin
    Better at meeting requirements

    Avaya Aura review by Timothy J.
    "Works Great: Avaya works great when used on a strong wifi or mobile connection. I do sometimes have problems with it being quiet with some clients where I tell them ill call them back from my cell phone. It does happen, but rarely, otherwise great software."
    #9
    #9
  17. Calabrio ONE

    (48)4.2 out of 5
    Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    Reviewers say compared to Contact Center, Calabrio ONE is:

    Easier to set up
    Easier to admin
    Better at support
  18. Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    Reviewers say compared to Contact Center, Calabrio ONE is:

    Easier to set up
    Easier to admin
    Better at support

    Calabrio ONE review by Blake K.
    "Calabrio has amazing employees and great customer service!: Every since I started using Calabrio over 17 months ago. My system was a complete mess! Calabrio's innovation team came to Cummins and they evaluated the way we were utilizing the Workforce Management tool. After completing this task I am now able to continually hit over 90% Forecast Accuracy. I am so excited to get our new version up and running as I know the analytics will bring a lot of value to our team. "
    #10
    #10
  19. Altitude Xperience

    (41)4.0 out of 5
    Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Reviewers say compared to Contact Center, Altitude Xperience is:

    Slower to reach roi
    More expensive
    Easier to set up
  20. Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Reviewers say compared to Contact Center, Altitude Xperience is:

    Slower to reach roi
    More expensive
    Easier to set up

    Altitude Xperience review by Jheyson David A.
    "Quality as a Rule: The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) "
    #11
    #11
  21. Telax

    (22)4.3 out of 5
    Telax offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

    Reviewers say compared to Contact Center, Telax is:

    Slower to reach roi
    Better at support
    Easier to set up
  22. Telax offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

    Reviewers say compared to Contact Center, Telax is:

    Slower to reach roi
    Better at support
    Easier to set up

    Telax review by Rick P.
    "Extremely Dedicated Vendor: Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company."
    #12
    #12
  23. 3CLogic Cloud Call Center

    (14)4.0 out of 5
    Cloud Call Center allows you to enable your agents to both make and recieve calls as demand and strategy dictate.

    Reviewers say compared to Contact Center, 3CLogic Cloud Call Center is:

    Easier to set up
    Easier to do business with
    Better at support
  24. Cloud Call Center allows you to enable your agents to both make and recieve calls as demand and strategy dictate.

    Reviewers say compared to Contact Center, 3CLogic Cloud Call Center is:

    Easier to set up
    Easier to do business with
    Better at support

    3CLogic review by Gatis S.
    "Great Tool with great support: In almost two years we have used this tool we have had almost no problems with it, even when we had some problems they were addressed very quickly. Support staff is knowledgeable and polite, and both our "account managers" have gone extra mile to help us, even when our requirements were very vague."
    #13
    #13
  25. Fuze Contact Center

    (10)3.2 out of 5
    In today's world, contact centers mean more than just rows and rows of cubicles and talking heads.

    Reviewers say compared to Contact Center, Fuze Contact Center is:

    Easier to set up
    Easier to do business with
    Easier to admin
  26. In today's world, contact centers mean more than just rows and rows of cubicles and talking heads.

    Reviewers say compared to Contact Center, Fuze Contact Center is:

    Easier to set up
    Easier to do business with
    Easier to admin

    Fuze Contact Center review by Mallory C.
    "Fuze Review: It sometimes allows you to make and answer calls."
    #14
    #14
  27. Injixo

    (6)3.4 out of 5
    injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.
  28. injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.

    Injixo review by Jessica S.
    "Great workforce management tool: Injixo is VERY easy to use and does what it promises. It does all main points of scheduling including forecasting. My absolute favorite feature is the ability to restore shifts/changes to shifts in the History tab. You can also adjust to your own company's policies and not just labour laws"
    #15
    #15
  29. Monet WFM

    (6)4.0 out of 5
    Monet WFM is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

    Reviewers say compared to Contact Center, Monet WFM is:

    Better at meeting requirements
  30. Monet WFM is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

    Reviewers say compared to Contact Center, Monet WFM is:

    Better at meeting requirements

    Monet WFM review by Jessica N.
    "Really straightforward software: It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the times/lengths change daily, so having the color codes keeps it easy to read and follow. It's pretty hard to get confused."
    #16
    #16
  31. nGAGEMENT

    (5)4.6 out of 5
    nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

    Reviewers say compared to Contact Center, nGAGEMENT is:

    Better at support
    More usable
    Better at meeting requirements
  32. nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

    Reviewers say compared to Contact Center, nGAGEMENT is:

    Better at support
    More usable
    Better at meeting requirements

    nGAGEMENT review by Chris "Full-Stack C.
    "A great team that is able to deliver!: - I like that the software is very customizable and can be setup to work with company processes and companies are not forced to "bend" to the nguvu process. - When it comes to integration and getting access to the data the nguvu developers are second to none. - New features and product enhancements continue to keep on being introduced at a quick pace."
    #17
    #17
  33. Enghouse Interactive

    (4)4.6 out of 5
    Enghouse Interactive delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.
  34. Enghouse Interactive delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.

    Enghouse Interactive review by Randy R.
    "Very Pleased with the Enghouse product and service: his is a very easy to learn Contact Center software solution and we were amazed with how quickly our veteran agents became comfortable with the TouchPoint app, new agents seem to take to it right away as the app is very fluent"
    #18
    #18
  35. Scorebuddy

    (4)4.0 out of 5
    Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
  36. Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

    Scorebuddy review by Mark R.
    "Scalable QA Scorecard Solution: I've been using Scorebuddy since we scaled up our customer service team. They have great product documentation and support. It's an out of the box solution that you can readily deploy. The UI is intuitive for both administrators, team supervisors, and agents. The analytics feature is a big help when managing tons of data."
    #19
    #19
  37. CronSights

    (3)4.0 out of 5
    WorkIt! automatically tracks the exact actual time your users spend working on Cases, Leads, Opportunities, and on other standard or custom Salesforce objects.
  38. WorkIt! automatically tracks the exact actual time your users spend working on Cases, Leads, Opportunities, and on other standard or custom Salesforce objects.

    CronSights review by Administrator in Computer Software
    "WorkIT: The time tracking capabilities within Salesforce provide valuable information on how long agents are spending working cases."
    #20
    #20
  39. TASKE Contact

    (3)3.5 out of 5
    TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.
  40. TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.

    TASKE Contact review by Industry Analyst / Tech Writer in Financial Services
    "Not enough transparency: you can view live call activities - for example, you can see how many agents are currently busy/idle, and how many calls are abandoned etc."