1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Payments Software](https://www.g2.com/categories/contact-center-payments) 4. [8x8 Discussions](https://www.g2.com/products/8x8-2025-10-08/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e58f4ea4e091f5e1858f96d15e5756b4/8x8-2025-10-08.jpg "Product Avatar Image") ](/products/8x8-2025-10-08/reviews) [ 8x8 ](/products/8x8-2025-10-08/reviews) 0 ratings 8x8 Secure Pay is a comprehensive solution designed to enable contact centers to handle payment authorizations securely and efficiently, ensuring compliance with industry standards. By integrating seamlessly with existing CRM, ERP, or billing systems, it facilitates the processing of bank card information while maintaining the confidentiality of sensitive data. This integration allows agents and customers to remain connected during transactions, with the system masking card input to keep sensitive information secure and out of the contact center environment. Key Features and Functionality: - Secure Payment Processing: Utilizes partnerships with PCI-compliant providers to ensure that all payment transactions meet the highest security standards, safeguarding customer data. - Agent-Assisted Payments: Enables agents to guide customers through the payment process while ensuring that sensitive card details are masked, maintaining data security and compliance. - Digital Payment Options: Supports secure digital links sent via SMS or email, allowing customers to complete payments through their preferred digital channels, enhancing convenience and flexibility. - Integration with Digital Wallets: Offers compatibility with Apple Pay and Google Pay, providing a frictionless, mobile-friendly payment experience that simplifies transactions for customers. - AI-Powered Automation: Incorporates AI-driven features that enable automated payment processing through interactive voice response systems, allowing customers to complete transactions without agent assistance, thereby increasing efficiency and availability. Primary Value and User Benefits: 8x8 Secure Pay addresses the critical need for secure and compliant payment processing within contact centers. By integrating secure payment capabilities directly into the contact center environment, it eliminates the need for third-party payment systems, reducing complexity and potential security vulnerabilities. This solution enhances customer trust by ensuring that sensitive payment information is handled securely, while also improving operational efficiency through streamlined processes and reduced agent workload. Additionally, the support for various payment methods and channels caters to diverse customer preferences, leading to higher satisfaction and loyalty. Show More When users leave 8x8 reviews, G2 also collects common questions about the day-to-day use of 8x8. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 33.0 Nps Score ### All 8x8 Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about 8x8 yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/8x8-2025-10-08/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e58f4ea4e091f5e1858f96d15e5756b4/8x8-2025-10-08.jpg "Product Avatar Image") ### Have you used 8x8 before? Answer a few questions to help the 8x8 community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-2024-05-17%2Fdiscuss%3Fsmall_ask%3D8x8-2025-10-08) No