[ 800.com Reviews ](https://www.g2.com/products/800-com/reviews) [ 800.com Reviews ](https://www.g2.com/products/800-com/reviews) # 800.com Features ##### ## Phone Number Management (3) Local Phone Numbers Generate phone numbers native to a target location Toll-Free Numbers Create toll free numbers for tracking purposes Port Existing Numbers Transfer existing numbers into the call tracking system Show More ##### ## Tracking (3) Visitor & Keyword Tracking Record which campaigns and landing pages are converting into phone calls Dynamic Number Insertion Assign a unique tracking number to each visitor Multi-Channel Call Attribution Decipher which marketing channels are converting and most effective Show More ##### ## Call Routing (3) IVR Direct a phone call without the need for a human representative, but instead a voice responder Call Scheduling Route calls based on the time of the day to reach the proper representative Geo-Routing Route calls based on location to reach the proper representative Show More ##### ## Analytics (4) Call Data Provide the representative with caller data upon receiving a phone call Call Recording Offer the ability to capture and replay a conversation for further information Advanced Reporting Prepare detailed reports regarding call data by source, keyword, or landing page Conversation Intelligence Uses machine learning to analyze conversations and optimize call performance Show More ##### ## Calling (4) Record Calls Records calls for future reference. Call Types Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. Click-to-Call Gathers contacts from integrated tools, allowing users to call with one click. Auto Dialer Has auto-dialing or predictive dialing functionality. Show More ##### ## Contacts (3) Personalization Retains a log of extraneous contact information such as timezone and contact engagement. Information Locater Finds and opens saved contact information for reference at the time of a new call. Record Prospect Data Allows users to denote which contacts they believe are prospective customers. Show More ##### ## Insights (6) Notes Allows users to take notes during or after the call for future reference. Daily Summary Delivers users a daily summary of activity. Automated Voicemails Sends automated voicemails to prospective clients who fail to answer. Automated Emails Sends automated emails to increase engagement with prospective clients. Sorts Prospects Organizes contacts based on probability of success. Automated Note Taking Automatically transcribes and summarizes meeting discussions. Show More ##### ## Text Messaging (7) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## Administration (3) Martech Integrations Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels Privacy, Security, and Compliance Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took Show More ##### ## SMS Platform (4) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience White Label Offers a white labeling service for agencies or resellers to customize platform branding API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API Show More ##### ## Voice Recognition - AI Voice Assistants (1) Voice Recognition Helps in understanding different accents, dialects, and speech patterns. Show More ##### ## Speech Synthesis - AI Voice Assistants (3) Speech Synthesis Helps to generate human-like speech responses. Customizable speech Provides customizable speech speed and intonation. Multiple voice actions Provides multiple voice options like gender, tone and style. Show More ##### ## Security and privacy - AI Voice Assistants (1) Encrypted communication Allows communications to be secure and authenticated. Show More ##### ## Compatibility - AI Voice Assistants (1) Cross platform compatibility Aids in syncing with multiple devices. Show More ##### ## Agentic AI - Inbound Call Tracking (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Outbound Call Tracking (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## AI Automation - SMS Marketing (1) AI SMS Uses AI to automate audience targeting, SMS message personalization, and performance optimization. Show More ##### ## AI Content Generation - SMS Marketing (1) AI SMS Use AI to generate personalizaed SMS copy for SMS campaigns Show More ## Top-Rated Alternatives [ ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") CallRail 4.5/5(1,825) ](https://www.g2.com/products/callrail/reviews) [ ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ ![Revenue.io](https://images.g2crowd.com/uploads/product/hd_favicon/751abf86d128bfc8421ddb82f7bb9b67/revenue-io.svg "Revenue.io") Revenue.io 4.7/5(579) ](https://www.g2.com/products/revenue-io/reviews) [ View All Alternatives ](https://www.g2.com/products/800-com/competitors/alternatives) 800.com Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e90f804c2657749825f68807ea7c193/callrail.png "Product Avatar Image") CallRail 4.5/5(1,825) [ Compare Now ](https://www.g2.com/compare/800-com-vs-callrail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e98867ccb75b0a1b2d6e055d6ec8f0f5/whatconverts.png "Product Avatar Image") WhatConverts 4.9/5(314) [ Compare Now ](https://www.g2.com/compare/800-com-vs-whatconverts) ##### Categories on G2 [ Outbound Call Tracking ](https://www.g2.com/categories/outbound-call-tracking)[ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants) [ Inbound Call Tracking ](https://www.g2.com/categories/inbound-call-tracking) Show More ##### Explore More [ Leading sales insights platform for tech companies ](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[ What is the top log analysis tool for DevOps teams? ](https://www.g2.com/discussions/what-is-the-top-log-analysis-tool-for-devops-teams)[ Best restaurant POS system for small business ](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business) [ What PR analytics tools connect media coverage data with website traffic and pipeline metrics so you can show leadership that press coverage is actually contributing to the business? ](https://www.g2.com/discussions/what-pr-analytics-tools-connect-media-coverage-data-with-website-traffic-and-pipeline-metrics-so-you-can-show-leadership-that-press-coverage-is-actually-contributing-to-the-business)[ Advanced contact center management software ](https://www.g2.com/discussions/what-s-the-most-advanced-contact-center-management-software)[ Pros and Cons Details ](https://www.g2.com/products/800-com/reviews?qs=pros-and-cons) Show More [ Leading sales insights platform for tech companies ](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[ What is the top log analysis tool for DevOps teams? ](https://www.g2.com/discussions/what-is-the-top-log-analysis-tool-for-devops-teams)[ Best restaurant POS system for small business ](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business) [ What PR analytics tools connect media coverage data with website traffic and pipeline metrics so you can show leadership that press coverage is actually contributing to the business? ](https://www.g2.com/discussions/what-pr-analytics-tools-connect-media-coverage-data-with-website-traffic-and-pipeline-metrics-so-you-can-show-leadership-that-press-coverage-is-actually-contributing-to-the-business)[ Advanced contact center management software ](https://www.g2.com/discussions/what-s-the-most-advanced-contact-center-management-software)[ Pros and Cons Details ](https://www.g2.com/products/800-com/reviews?qs=pros-and-cons)