LH
Leslie H.
Mid-Market (51-1000 emp.)
"Fast Setup with Robust Integration for Recruitment"
4.5/5
What do you like best about 800.com?

I use 800.com for creating a dedicated number for job inquiry or recruitment communication. I found it easy to set up and evaluate new marketing experiments. I particularly like the expanded webhook capabilities, which enable more real-time integration for developers. Additionally, the initial setup was fast. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

Inconsistent customer support availability. Need to ensure calls can be routed anytime to an available agent. Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

Thank you for the thoughtful review!

We’re glad to hear that 800.com has helped support your recruitment and marketing efforts with fast setup, dedicated communication lines, and flexible integration capabilities. It’s especially great to hear that the expanded webhook functionality has been valuable for real-time workflows and developer integrations.

We also appreciate your feedback regarding support availability and call routing. Reliable communication and responsive support are incredibly important, and insights like yours help us continue improving both the customer experience and routing flexibility across the platform.

Thanks again for choosing 800.com — we truly appreciate your support!

EC
Elijah C.
Small-Business (50 or fewer emp.)
"Effortless Call Management with 800.com"
4.5/5
What do you like best about 800.com?

I like that 800.com is easy to use and it makes updating out-of-office messages straightforward. I appreciate being able to update the voicemail within seconds, which is super helpful. Additionally, 800.com saves old recorded voicemails that I can easily plug back in for recurring holidays, making the process efficient. The initial setup was also very easy and took me just about 20 minutes. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

nothing it works fine, maybe a better drop down menu for previously saved voicemails Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

We're thrilled to hear that 800.com has made updating your out-of-office messages effortless and efficient. Your feedback about the drop-down menu is valuable, and we will explore ways to enhance the user experience in that area. Thank you for choosing 800.com for your call management needs.

CP
Carlos P.
Small-Business (50 or fewer emp.)
"Easy Setup, Phenomenal Support"
5/5
What do you like best about 800.com?

I really like how awesome the response team is at 800.com. They get back to you so quickly, and it’s not just one person, but a couple people who help out. The owner is also amazing. What stands out is how easy the whole process is, including the setup and system operation - it's just flat-out easy to do. I even had a situation with number verification, and customer support was quick to clarify the process, which shows their great response time. Everything works so well that I don’t think there’s any need for improvement, and I love how brilliantly it functions. Plus, the initial setup was super simple and fast, taking less than five minutes. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

No dislikes Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

Thank you so much for this incredible review!

We’re truly grateful for your kind words about our support team and overall experience with 800.com. Hearing that our team was responsive, helpful, and able to quickly guide you through things like number verification means a lot to us. We work hard to make the experience as smooth and stress-free as possible, so it’s wonderful to hear that stood out to you.

We’re also thrilled that the platform has helped separate your business and personal communication while cutting down on unwanted calls. Making setup fast, simple, and reliable for business owners is exactly what we aim for.

Thank you again for your support and for trusting 800.com with your business communication — we truly appreciate it!

VF
Victor F.
"Effortless Setup and Access for Essential Calls"
5/5
What do you like best about 800.com?

I really like how 800.com makes calling different numbers very easy, especially for numbers I don't have direct access to, like 800 numbers at school or work. It solves the problem of dialing these harder-to-access numbers by making connections cheaper and more accessible. I appreciate that 800.com is an alternative to traditional phone services, offering ease of access, user-friendliness, reliability, and convenience. What I love about 800.com is that the only setup needed was to install it, and it was easy to start making calls without complex setup processes. I was happy that all I had to do was download the app, sign up, and everything was ready in about fifteen to twenty minutes. Knowing I didn’t have to go through any other steps was very helpful. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

when I saw the name 800.com, I wasn't sure if it was just, like, for 800 numbers. One thing I might want to improve was, when I'm making a phone call, it can show my name, if possible, like my phone number that shows, so for example, when I tried to call my friend, they didn't know it was me. If there's any way I could change the settings to where they can see my name and know that it's me. Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

Thank you so much for your thoughtful review! We’re so glad to hear that 800.com has made it easier and more convenient for you to connect with the numbers you need, quickly and reliably. It's great to know the setup process was fast and stress-free.

We also appreciate your feedback about caller ID and name display. At this time, the ability to display your name to call recipients is limited due to carrier restrictions, but we completely understand how valuable that would be. We’re actively exploring opportunities in this area, to find ways to make this happen. There is currently a third party that claims they allow you to register your business name with them to show up as caller ID. We are not affiliated with them and have not tried them personally, but I have linked our help desk article about it below, that will show as "See how 800.com has improved".

Thanks again for choosing 800.com and we’re proud to support your communication needs and are here if you have any questions along the way! Reach out to us anytime at Support@800.com.

See how 800.com improved
WC
Willie C.
"Effortless Setup, Professional Presence with 800.com"
5/5
What do you like best about 800.com?

I like the 800 presence of 800.com, which makes my business look professional. It allows customers to call in anytime, even in the middle of the night, and it handles sharing my business details like phone number, address, and company name. It takes care of the little details that I don’t need to worry about. I love that it answers calls and sends messages to my cell phone. I also get an email transcription, which I can check if I'm in another meeting. Having it all saved in an email folder is really handy. It saves me from possibly needing to hire someone to handle calls. The service integrates seamlessly, like being able to call from my website, which tracks incoming calls and leads. It's efficient and offers a personal presence from my cell phone at a minimal cost. Having multiple locations isn’t an issue, as 800.com manages them effortlessly. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

I really can't think of any dislikes at this current time. Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

Thank you so much for your thoughtful review Willie!

We’re thrilled to hear how 800.com has helped simplify your business communication while giving your company a polished, professional presence. From voicemail transcriptions to call forwarding and after-hours availability, it’s great to know these features are making a real difference for you, especially by helping you save time and stay connected without extra overhead.

We also love that you're using the web calling feature to track leads and manage multiple locations seamlessly. Your feedback reminds us of why we’re committed to building tools that work just as hard as you do.

Thanks again for choosing 800.com! We’re proud to support your business and are always here when you need us!

SJ
Sheli J.
Airline Customer Service Agent
Small-Business (50 or fewer emp.)
"The BEST way to do Toll-free!"
5/5
What do you like best about 800.com?

Easy set up. I love that one can link it to any 1 phone number or multiple. I also love that i was able to pick a toll free number which aligned with my business marketing. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

I have yet to encounter any downside about using the product Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

We're thrilled to hear that you are enjoying the easy set up and the ability to link the toll-free number to multiple phone numbers. It's great to hear that you were able to find a number that aligns with your business marketing. Thank you for your positive feedback!

Surbhi Y.
SY
Surbhi Y.
Customer Success Executive
Information Technology and Services
Enterprise (> 1000 emp.)
"Simple, Reliable Business Calling That Builds Credibility"
5/5
What do you like best about 800.com?

What I like best about 800.com is how simple and reliable it makes business calling. The setup is quick, the call routing and tracking are easy to manage, and having a professional toll-free number really helps build credibility with customers—without any unnecessary complexity. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

What I dislike about 800.com is that some advanced features and detailed analytics are locked behind higher-tier plans, which can feel limiting for small businesses. Also, customization options for call flows and reports could be more flexible. Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

Thank you for your positive and thoughtful feedback!

We're so glad to hear that 800.com has helped you create a more professional image while keeping things simple and reliable behind the scenes. Quick setup and easy call routing are core to our mission, so it's great to hear that it’s working smoothly for you!

We also appreciate your insight around feature access and customization. We’re always working to improve our offerings, especially for small businesses, and your input helps us prioritize what matters most. We would love to hear more about which features you would find the most valuable and any additional feedback on the call flows and reporting. You can reach out to us directly at support@800.com

Thanks again for choosing 800.com!

CGS Exclusives R.
CR
CGS Exclusives R.
CEo
Small-Business (50 or fewer emp.)
"Effortless Setup, Perfect for Our Roofing Business"
5/5
What do you like best about 800.com?

I find 800.com incredibly valuable for our roofing business because of its seamless call management. We never miss a call, which is crucial for our operations. What I love most is the ability to use a toll-free 800 number and incorporate our business name into the phone number. This feature stands out because it enhances our branding, especially on social media and truck wraps, making our business look professional and appealing to customers. Additionally, setting up 800.com was super easy, which saved us a lot of time, and we were able to do everything online conveniently. Generally, these features contribute to our smooth business operations and customer engagement. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

I am not satisfied that call tracking from Google isn't free with 800.com. I believe this feature should be included without extra costs. Review collected by and hosted on G2.com.

AB
Amber B.
Mid-Market (51-1000 emp.)
"Strong Global Support, Fast Setup"
5/5
What do you like best about 800.com?

I like the strong support 800.com provides for businesses operating across multiple regions. Also, the initial setup was fast. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

I wish 800.com enabled cross-campaign trend analysis from a single reporting interface. Review collected by and hosted on G2.com.

Courtney H.
CH
Courtney H.
Small-Business (50 or fewer emp.)
"Flawless Phone Service with Easy Setup"
5/5
What do you like best about 800.com?

What I like most about 800.com is its simplicity and very easy setup, which took about two minutes. It's great that I have service all the time with no service interruptions, and I've never missed calls or text messages. Additionally, it's a very good phone service, straightforward with no unnecessary pushing of products. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

Nothing . Their service has been perfect Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

We appreciate your kind words and are delighted to know that our service has met your expectations. Thank you for choosing 800.com!