I use 800.com for two businesses and appreciate that it's not only an answering service, but also offers several different features like forwarding calls, putting them on hold, and efficiently obtaining information from my clients, which really makes my life easier. 800.com is very professional and provides custom features that are crucial for handling calls from my website. By using 800.com, I work a lot smarter and more efficiently, which has significantly increased my productivity and return on investment. I find the initial setup extremely easy and user-friendly, making it simple for my employees to set everything up. The integration with my CRM software is very efficient, ensuring that my clients' information is easily accessible and managed. I am thoroughly satisfied as 800.com gives me everything I need for my businesses and makes my life and my employees' lives easier by providing all the details in a very efficient manner. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I have really enjoyed being able to customize the outgoing messages. They really allow me to integrate my work and the calling platform. Review collected by and hosted on G2.com.

At first (about 5 years ago), when I got the service, I didn't get to talk with an account manager, so I ended up paying way more than was necessary. This time, coming back and retrieving my old number, I had an account manager walk me through the entire set up. It was great! Review collected by and hosted on G2.com.

800.com has great routing abilities and call tree functionality. I was able to set up a professional call tree with routing and forwarding down to the minute. The application was easy to use and the pricing is competitive. They provided great support during the onboarding process. Review collected by and hosted on G2.com.

I have not found anything that I do not like. Review collected by and hosted on G2.com.

I really like the interface of 800.com because it's easy to work with and intuitively makes sense to use. The usability of the platform enhances my workflow significantly. Additionally, I appreciate its functionality for organizing and managing call recordings, which seamlessly integrate with my CRM, allowing for efficient tracking of calls, including who called whom and at what time. This effective call management and organizational capability is a considerable asset, helping me maintain clarity and precision in client communications. Review collected by and hosted on G2.com.

The customer support for 800.com could be significantly improved. I find that the support staff doesn't meet expected standards, often citing distractions like working from home, or failing to provide timely responses. It feels unprofessional and isn't helpful when I need assistance. Review collected by and hosted on G2.com.

I decided to use 800.com for my new business, and from the very start, the services were excellent. I was able to select a specific number related to my brand that is easily remembered, which solved a major problem for me and potential clients. I like their service and support system best because they respond promptly and professionally, answering every question I posed without long wait times. They are always fast and efficient, and some tasks can be handled electronically without needing to speak directly with someone on the phone. The initial setup was very easy. Overall, I'm very satisfied with 800.com, and I would rate my likelihood to recommend them as an absolute 10. Review collected by and hosted on G2.com.

There's only one small thing I don't understand: Emails begin with this sentence: "Please type your message above this line." I haven't been able to do that, but I've always been able to send my message. Review collected by and hosted on G2.com.

I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com.

I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com.

As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us.

The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity.

What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. Review collected by and hosted on G2.com.

It can be challenging to reach a CSR when you need help.

800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer.

Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. Review collected by and hosted on G2.com.

I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere by providing a toll-free number that works on any phone. I like its call forwarding feature. Everything from customer support to marketing works well. It stands out by routing calls to any device with smart forwarding while giving built-in tools like texting, voicemail, and call tracking in one place. The initial setup was easy. Review collected by and hosted on G2.com.

It can be expensive to implement sometimes. Make it less expensive for small businesses. Review collected by and hosted on G2.com.

I use 800.com for my small business, and I find it really helpful in separating my business from personal affairs within one device. The app lets clients call me during business hours, and after that, I can still use my phone without business interruptions until the next day. What I love most is the affordability of the plans, which is perfect for a small business owner like me. The initial setup was very easy and user-friendly, which I appreciate because it made the transition smooth. Review collected by and hosted on G2.com.

I feel like what could be improved is better text message packages. That's what I would like to see, some better packages on text messaging because I don't really have that many people that text me that much. And to be paying for that amount and not it being utilized that much, I feel like they should have better smaller packages. Review collected by and hosted on G2.com.

I use the 800.com platform to ensure my senior clients have toll-free access to our services, which allows clients to reach me directly without using their home phone rates. I like how the setup is simple and easy, and it was very fast to get started. I recommend 800.com to everyone because of their professionalism, which shows credibility to customers. Review collected by and hosted on G2.com.

I don’t have anything I dislike about the platform Review collected by and hosted on G2.com.