I like using 800.com for business calls because it helps me stay on top of customer contacts even when I'm busy. I appreciate the reading feature, which allows me to read voicemails instead of having to listen to them, saving me a lot of time. The initial setup was very easy, and the guides are self-explanatory. Review collected by and hosted on G2.com.

I would like a better caller ID feature. Review collected by and hosted on G2.com.

I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. Review collected by and hosted on G2.com.

Absolutely nothing, 800.com. takes care of all of my answering service needs! Review collected by and hosted on G2.com.

800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system. Review collected by and hosted on G2.com.

The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told. Review collected by and hosted on G2.com.

I use 800.com for my online boutique, and it allows my customers and vendors to reach me across the US. I find 800.com solves the issue of looking reputable. People see that you have an 800 number and they feel that you are a reputable business. 800.com is an easy platform to use. Just basically log in, sign up, and transfer over to your phone. It has been a breeze to work with. There are some platforms that are more difficult to work with, and 800.com makes it easy and manageable to set up and work with my account. Everything is working well for me, and I am extremely happy with it. The initial setup was absolutely easy with no issues at all. Review collected by and hosted on G2.com.

At this time - nothing. Review collected by and hosted on G2.com.

I really like how easy it is to setup. Very fast search for the toll free number I desire in particular the ability to use wildcards in the search. Once chosen the number is activated in a very short time. Having the ability to forward calls to one or more telephone numbers either sequentially or at the same time is a feature that a traditional toll free setup doesn't offer, the same goes for setting up your own customized auto-attendant. Review collected by and hosted on G2.com.

The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. Review collected by and hosted on G2.com.

I like 800.com for its seamless integration with any platform we are using. It doesn't require additional tools or learning, which is great for training new employees. This ease of use is especially beneficial for a small business like ours. The learning curve is quick and straightforward without a cumbersome training process. I also appreciate the simple setup; it was like getting out of the box and going. It's a great experience working with 800.com, particularly in combination with Nextiva. Review collected by and hosted on G2.com.

The only thing that could be easier is if it was available on an app where you could use it. Review collected by and hosted on G2.com.

I use 800.com for all my business telecommunications requirements, personal telephonic needs, and fax services. I'm extremely delighted with the customization options offered by 800.com and the customer service and technical teams. I like enabling transfer options for departments, IVR trees, hold music, and voicemail during office hours as well as after office hours. Setting working hours and after office hours call transfers to key team members for high priority resolution is very helpful. Most recently, the AI feature has exceeded my expectations. The ability to customize it and have the AI agent handle routine customer queries and product-related questions really frees up time for other team members. The initial setup was a breeze, thanks to the video tutorials and guides, and the customer service team is knowledgeable and resolves issues effectively. Review collected by and hosted on G2.com.

I think the inbox functionality for SMS and call records could be better. Right now, all call records get stored in the inbox, and when test calls are made or team members get personal calls, it messes with the dashboard and analytics. It would really help if the inbox feature could allow moving call records to custom folders instead of just an archive folder. Review collected by and hosted on G2.com.

This platform makes it easy to set up and manage toll-free business phone numbers through a simple, user-friendly interface. Features like call forwarding, voicemail, call tracking, and analytics help businesses maintain a professional image while staying connected with customers. Review collected by and hosted on G2.com.

Some of the more advanced call management and reporting features could be more customizable, and certain premium capabilities are only available on higher-tier plans. The mobile experience could also use improvement, as it can be an important part of the overall experience. Review collected by and hosted on G2.com.

What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed. When I wanted to cancel the account, they were understanding and made it easy for me. They are very easy to work with and easy to communicate with, just great. The initial setup was very easy too. Review collected by and hosted on G2.com.

I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. Review collected by and hosted on G2.com.

I like the simplicity of 800.com. It's really easy to sign up for a number, and once the number is provisioned, you can use it on a month-to-month basis without being locked into a specific contract. This gives me peace of mind because I'm not tied down if changes occur that I don't like. The setup process was very easy, with no guesswork involved. It was straightforward to choose a plan, make a payment, and within a day or two, it was provisioned and ready to use. I appreciate that they are also very workable. Review collected by and hosted on G2.com.

I can ever seem to get it to allow me to use SMS Review collected by and hosted on G2.com.