--- title: 800.com Reviews meta\_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1020 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1020 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### 800.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [(301 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [(232 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [(168 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [(141 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [(112 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [(50 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [(20 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 800.com ##### 1. Ease of Use Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [ See 301 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ##### 2. Easy Setup Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [ See 232 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 3. Customer Support Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [ See 168 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ![Lamone J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lamone J.") LJ Lamone J. Small-Business (50 or fewer emp.) 5.0/5 "800.com is Amazing:" What do you like about 800.com? I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients ##### 4. Number Management Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [ See 141 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) See Related User Reviews ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 5. Positive Experience Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [ See 112 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you like about 800.com? I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that the ### 5 Cons or Disadvantages of 800.com ##### 1. Expensive Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [ See 50 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie E.") SE Stephanie E. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement" What do you dislike about 800.com? Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding" What do you dislike about 800.com? The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. ##### 2. Learning Curve Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) See Related User Reviews ![Lynnita B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynnita B.") LB Lynnita B. Small-Business (50 or fewer emp.) 5.0/5 "Easy Setup and Professional Credibility with 800.com" What do you dislike about 800.com? I don’t have anything I dislike about the platform ![Jay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay G.") JG Jay G. Small-Business (50 or fewer emp.) 4.0/5 "Easy to get started" What do you dislike about 800.com? Was a pain to figure out and get a vanity number that worked for my company. ##### 3. Limited Features Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) See Related User Reviews ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Features Available on 800.com" What do you dislike about 800.com? I do not like the features where you being ask to fill description for each section in the opt-out sms messaging. ##### 4. Number Management Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you dislike about 800.com? I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ##### 5. Call Connectivity Issues Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [ See 20 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and User-Friendly Experience with 800.com" What do you dislike about 800.com? The least helpful of the 800.com platform relates too removing the noise from the communication process related to attaining the voicemail in written ![Barkha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barkha V.") BV Barkha V. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Tracking with Some Room for Improvement" What do you dislike about 800.com? I think the call duration can be improved. It would be better if users could use call features for more time without getting disconnected during work ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 2/3/2026 "Revolutionized Call Handling for My Business" 5/5 What do you like best about 800.com? I use 800.com for my construction business and it's great. I really like their AI features. It makes answering calls so much better, and it feels like it eliminates the need for two or three front desk employees. It helps me assess if calls are valuable and shortens the time spent on the phone with live conversations. I also find it easy to use, especially since 800.com offers a lot more phone numbers. The enrollment was very easy, and I rate it a 10 on a scale from one to 10 for recommending it to someone else. Plus, I use the app on my iPhone, which adds to the convenience. Review collected by and hosted on G2.com. What do you dislike about 800.com? Their platform could be a little more user-friendly. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com to handle customer calls with AI, reducing the need for front desk staff and filtering unnecessary calls. It shortens call times by assessing their value, helping streamline my business operations. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12306342/official_response/edit) Thank you so much for this incredible review! We’re thrilled to hear that 800.com and our AI features are helping streamline communication for your construction business and reduce the workload involved in handling inbound calls. Knowing that the platform is helping you filter calls, improve efficiency, and save valuable time is exactly the kind of impact we aim to deliver. It’s also great to hear that the setup process was easy, the mobile app has been convenient for your workflow, and that you’d highly recommend us — that truly means a lot. We also appreciate your honest feedback regarding platform usability. Insights like yours are incredibly valuable as we continue improving the overall experience and making advanced tools even easier to navigate. If you’d be open to sharing more about what would make the platform more user-friendly for your workflow, please email support@800.com and ask for Christina — we’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth! Validated ReviewerIncentivizedSource: Seller invite LH Leslie H. Mid-Market (51-1000 emp.) 5/15/2026 "Fast Setup with Robust Integration for Recruitment" 4.5/5 What do you like best about 800.com? I use 800.com for creating a dedicated number for job inquiry or recruitment communication. I found it easy to set up and evaluate new marketing experiments. I particularly like the expanded webhook capabilities, which enable more real-time integration for developers. Additionally, the initial setup was fast. Review collected by and hosted on G2.com. What do you dislike about 800.com? Inconsistent customer support availability. Need to ensure calls can be routed anytime to an available agent. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com for creating a dedicated number for job inquiries, resolving inconsistent customer support availability. It's easy to set up and evaluate new marketing experiments, and the expanded webhook capabilities enable more real-time integration for developers. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12823193/official_response/edit) Thank you for the thoughtful review! We’re glad to hear that 800.com has helped support your recruitment and marketing efforts with fast setup, dedicated communication lines, and flexible integration capabilities. It’s especially great to hear that the expanded webhook functionality has been valuable for real-time workflows and developer integrations. We also appreciate your feedback regarding support availability and call routing. Reliable communication and responsive support are incredibly important, and insights like yours help us continue improving both the customer experience and routing flexibility across the platform. Thanks again for choosing 800.com — we truly appreciate your support! 5/17/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EC Elijah C. Small-Business (50 or fewer emp.) 4/22/2026 "Effortless Call Management with 800.com" 4.5/5 What do you like best about 800.com? I like that 800.com is easy to use and it makes updating out-of-office messages straightforward. I appreciate being able to update the voicemail within seconds, which is super helpful. Additionally, 800.com saves old recorded voicemails that I can easily plug back in for recurring holidays, making the process efficient. The initial setup was also very easy and took me just about 20 minutes. Review collected by and hosted on G2.com. What do you dislike about 800.com? nothing it works fine, maybe a better drop down menu for previously saved voicemails Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com to handle incoming calls, call forwarding, and voicemails. It's easy to use and lets me update voicemails quickly. I can save and reuse old voicemails, which helps with recurring holidays. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12672549/official_response/edit) We're thrilled to hear that 800.com has made updating your out-of-office messages effortless and efficient. Your feedback about the drop-down menu is valuable, and we will explore ways to enhance the user experience in that area. Thank you for choosing 800.com for your call management needs. Validated ReviewerIncentivizedSource: Seller invite CP Carlos P. Small-Business (50 or fewer emp.) 2/27/2026 "Easy Setup, Phenomenal Support" 5/5 What do you like best about 800.com? I really like how awesome the response team is at 800.com. They get back to you so quickly, and it’s not just one person, but a couple people who help out. The owner is also amazing. What stands out is how easy the whole process is, including the setup and system operation - it's just flat-out easy to do. I even had a situation with number verification, and customer support was quick to clarify the process, which shows their great response time. Everything works so well that I don’t think there’s any need for improvement, and I love how brilliantly it functions. Plus, the initial setup was super simple and fast, taking less than five minutes. Review collected by and hosted on G2.com. What do you dislike about 800.com? No dislikes Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com as my business phone, eliminating spam calls and keeping my personal phone quiet. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12414680/official_response/edit) Thank you so much for this incredible review! We’re truly grateful for your kind words about our support team and overall experience with 800.com. Hearing that our team was responsive, helpful, and able to quickly guide you through things like number verification means a lot to us. We work hard to make the experience as smooth and stress-free as possible, so it’s wonderful to hear that stood out to you. We’re also thrilled that the platform has helped separate your business and personal communication while cutting down on unwanted calls. Making setup fast, simple, and reliable for business owners is exactly what we aim for. Thank you again for your support and for trusting 800.com with your business communication — we truly appreciate it! 3/3/2026 Validated ReviewerIncentivizedSource: Seller invite VF Victor F. 1/29/2026 "Effortless Setup and Access for Essential Calls" 5/5 What do you like best about 800.com? I really like how 800.com makes calling different numbers very easy, especially for numbers I don't have direct access to, like 800 numbers at school or work. It solves the problem of dialing these harder-to-access numbers by making connections cheaper and more accessible. I appreciate that 800.com is an alternative to traditional phone services, offering ease of access, user-friendliness, reliability, and convenience. What I love about 800.com is that the only setup needed was to install it, and it was easy to start making calls without complex setup processes. I was happy that all I had to do was download the app, sign up, and everything was ready in about fifteen to twenty minutes. Knowing I didn’t have to go through any other steps was very helpful. Review collected by and hosted on G2.com. What do you dislike about 800.com? when I saw the name 800.com, I wasn't sure if it was just, like, for 800 numbers. One thing I might want to improve was, when I'm making a phone call, it can show my name, if possible, like my phone number that shows, so for example, when I tried to call my friend, they didn't know it was me. If there's any way I could change the settings to where they can see my name and know that it's me. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com to connect with business and organization numbers easily, making my calls cheaper. It serves as a reliable and convenient alternative to traditional phone services, offering user-friendly access to numbers I don't typically have access to. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12278315/official_response/edit) Thank you so much for your thoughtful review! We’re so glad to hear that 800.com has made it easier and more convenient for you to connect with the numbers you need, quickly and reliably. It's great to know the setup process was fast and stress-free. We also appreciate your feedback about caller ID and name display. At this time, the ability to display your name to call recipients is limited due to carrier restrictions, but we completely understand how valuable that would be. We’re actively exploring opportunities in this area, to find ways to make this happen. There is currently a third party that claims they allow you to register your business name with them to show up as caller ID. We are not affiliated with them and have not tried them personally, but I have linked our help desk article about it below, that will show as "See how 800.com has improved". Thanks again for choosing 800.com and we’re proud to support your communication needs and are here if you have any questions along the way! Reach out to us anytime at Support@800.com. [See how 800.com improved](https://support.800.com/hc/en-us/articles/41086077816205-How-to-register-your-business-number-with-the-Free-Caller-Registry-and-major-carriers) Validated ReviewerSource: Organic WC Willie C. 1/29/2026 "Effortless Setup, Professional Presence with 800.com" 5/5 What do you like best about 800.com? I like the 800 presence of 800.com, which makes my business look professional. It allows customers to call in anytime, even in the middle of the night, and it handles sharing my business details like phone number, address, and company name. It takes care of the little details that I don’t need to worry about. I love that it answers calls and sends messages to my cell phone. I also get an email transcription, which I can check if I'm in another meeting. Having it all saved in an email folder is really handy. It saves me from possibly needing to hire someone to handle calls. The service integrates seamlessly, like being able to call from my website, which tracks incoming calls and leads. It's efficient and offers a personal presence from my cell phone at a minimal cost. Having multiple locations isn’t an issue, as 800.com manages them effortlessly. Review collected by and hosted on G2.com. What do you dislike about 800.com? I really can't think of any dislikes at this current time. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com to give my business a professional presence, allowing inbound calls anytime with a professional phone number. It handles calls, sends messages to my phone and email, and saves me hiring someone to manage calls. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12275658/official_response/edit) Thank you so much for your thoughtful review Willie! We’re thrilled to hear how 800.com has helped simplify your business communication while giving your company a polished, professional presence. From voicemail transcriptions to call forwarding and after-hours availability, it’s great to know these features are making a real difference for you, especially by helping you save time and stay connected without extra overhead. We also love that you're using the web calling feature to track leads and manage multiple locations seamlessly. Your feedback reminds us of why we’re committed to building tools that work just as hard as you do. Thanks again for choosing 800.com! We’re proud to support your business and are always here when you need us! Validated ReviewerSource: Organic SJ Sheli J. Airline Customer Service Agent Small-Business (50 or fewer emp.) 4/7/2026 "The BEST way to do Toll-free!" 5/5 What do you like best about 800.com? Easy set up. I love that one can link it to any 1 phone number or multiple. I also love that i was able to pick a toll free number which aligned with my business marketing. Review collected by and hosted on G2.com. What do you dislike about 800.com? I have yet to encounter any downside about using the product Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I have a toll free number that present my business in a more professional manner. I love that the number is an easy number to remember and relate to my business. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12596525/official_response/edit) We're thrilled to hear that you are enjoying the easy set up and the ability to link the toll-free number to multiple phone numbers. It's great to hear that you were able to find a number that aligns with your business marketing. Thank you for your positive feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Surbhi Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi Y.") SY Surbhi Y. Customer Success Executive Information Technology and Services Enterprise (\> 1000 emp.) 1/23/2026 "Simple, Reliable Business Calling That Builds Credibility" 5/5 What do you like best about 800.com? What I like best about 800.com is how simple and reliable it makes business calling. The setup is quick, the call routing and tracking are easy to manage, and having a professional toll-free number really helps build credibility with customers—without any unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about 800.com? What I dislike about 800.com is that some advanced features and detailed analytics are locked behind higher-tier plans, which can feel limiting for small businesses. Also, customization options for call flows and reports could be more flexible. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com solves the problem of managing business calls professionally without needing complex telecom setups or heavy IT support. It gives businesses an easy way to get a toll-free number, route calls efficiently, and track call activity in one place. This benefits me by helping present a more credible, professional image to customers, ensuring no important calls are missed, and making it easier to monitor and manage incoming calls without extra operational overhead. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12249533/official_response/edit) Thank you for your positive and thoughtful feedback! We're so glad to hear that 800.com has helped you create a more professional image while keeping things simple and reliable behind the scenes. Quick setup and easy call routing are core to our mission, so it's great to hear that it’s working smoothly for you! We also appreciate your insight around feature access and customization. We’re always working to improve our offerings, especially for small businesses, and your input helps us prioritize what matters most. We would love to hear more about which features you would find the most valuable and any additional feedback on the call flows and reporting. You can reach out to us directly at support@800.com Thanks again for choosing 800.com! 1/27/2026 Validated ReviewerIncentivizedSource: G2 invite ![CGS Exclusives R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CGS Exclusives R.") CR CGS Exclusives R. CEo Small-Business (50 or fewer emp.) 1/30/2025 "Effortless Setup, Perfect for Our Roofing Business" 5/5 What do you like best about 800.com? I find 800.com incredibly valuable for our roofing business because of its seamless call management. We never miss a call, which is crucial for our operations. What I love most is the ability to use a toll-free 800 number and incorporate our business name into the phone number. This feature stands out because it enhances our branding, especially on social media and truck wraps, making our business look professional and appealing to customers. Additionally, setting up 800.com was super easy, which saved us a lot of time, and we were able to do everything online conveniently. Generally, these features contribute to our smooth business operations and customer engagement. Review collected by and hosted on G2.com. What do you dislike about 800.com? I am not satisfied that call tracking from Google isn't free with 800.com. I believe this feature should be included without extra costs. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com eliminates the need for multiple phones by centralizing different numbers, enhances our brand with custom toll-free numbers, and attracts attention via social media and truck wraps. Review collected by and hosted on G2.com. Show More 11/9/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite AB Amber B. Mid-Market (51-1000 emp.) 7/29/2026 "Strong Global Support, Fast Setup" 5/5 What do you like best about 800.com? I like the strong support 800.com provides for businesses operating across multiple regions. Also, the initial setup was fast. Review collected by and hosted on G2.com. What do you dislike about 800.com? I wish 800.com enabled cross-campaign trend analysis from a single reporting interface. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I address difficulties in managing customer contact during subscription renewal campaigns with 800.com, and I find it offers strong support for my business operating across multiple regions. Review collected by and hosted on G2.com. 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