--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1012 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1012 scale: '5' date_modified: '2026-07-24' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,012 ## About 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews) - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews) - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews) - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews) - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews) - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews) - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews) - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. 10 years a customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about 800.com?** I have been using 800.com now for almost 10 years, I use my numbers on Shopify, the customer support is excellent, set-up is easy, I love the voice to text feature for voicemail message recordings and I also like message summary recording I receive. There is a ton of features I have yet to use such as call flows, SMS messaging, analytics and call tracking. 800.com is an excellent company to deal with. **What do you dislike about 800.com?** I don't have any dislikes of 800.com I am a legacy customer and am 100% satisfied with their service. **What problems is 800.com solving and how is that benefiting you?** 800.com receives calls 24 hr/day, 7 days/week and allows us to screen calls ### 2. Effortless Onboarding and Seamless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Hen T. **Reviewed Date:** September 22, 2025 **What do you like best about 800.com?** I value the ease and effectiveness of the onboarding process with 800.com; it was intuitive with no learning curve. The all-in-one communication system helps me manage and track conversations effortlessly. The simplicity of the 'plug and play' setup made integration with existing systems straightforward and efficient. **What do you dislike about 800.com?** none at this time **What problems is 800.com solving and how is that benefiting you?** I use 800.com to communicate effectively, track conversations, and easily remember interactions, which enhances my business communication and legitimacy without a steep learning curve. ### 3. Quick Easy and Painless Vanity Number **Rating:** 5.0/5.0 stars **Reviewed by:** Garry J. | Chief Technical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about 800.com?** When our company needed to get a vanity number, the process was super easy and painless. Website was easy to navigate and very user friendly. The sales rep on the phone was exceptional and very helpful and before I knew it, we had our Toll Free number and the features that come with it are unmatched by anything we've found online. **What do you dislike about 800.com?** Haven't found anything yet. I'm very happy so far with my entire experience with 800.com **What problems is 800.com solving and how is that benefiting you?** 800.com is allowing us to demonstrate our global reach and give customers a single number that they can use to reach us for sales, customer service and building relationships. ### 4. Straightforward Tool, But Pricing Could Be Better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about 800.com?** Seems to be fairly straightforward as the interface is intuitive **What do you dislike about 800.com?** Could be less expensive, this is a pain point. **What problems is 800.com solving and how is that benefiting you?** Vanity number for our business that is easy to remember ### 5. We've never experienced any issues or delays with this service. **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about 800.com?** The 800.com service is very valuable to my business. It's an integrative dashboard that allows me to view and respond to all of my calls and texts very easily. **What do you dislike about 800.com?** I don't have any negative reviews about $800.com. I give them two thumbs up. **What problems is 800.com solving and how is that benefiting you?** $800.com is benefiting me by routing and tracking all of my business calls. We're so glad that we found this service. ### 6. Powerful Yet Easy to Use—A Winning Combination **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** This product is both powerful and easy to use. We were able to set up our entire company phone system within minutes. **What do you dislike about 800.com?** Nothing to dislike. The system is easy to use and is loaded with features. **What problems is 800.com solving and how is that benefiting you?** We needed a professional phone system for a new business. It has all the features we need and more ### 7. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about 800.com?** I think 800.com has a lot of great features, especially when it comes to making communication easier for businesses. One of the best things is their vanity phone number service. A custom, memorable phone number can really help businesses stand out and be more easily remembered by customers. They also offer advanced call management features, like call forwarding, voicemail, and analytics, which can make a big difference for companies trying to improve their customer service and operational efficiency. **What do you dislike about 800.com?** Pricing: For small businesses or startups, the pricing can be a bit on the higher side, especially when compared to some of the more affordable alternatives out there. The setup fees, as well as the ongoing costs, might not be ideal for businesses with tight budgets. **What problems is 800.com solving and how is that benefiting you?** We use 800.com for an answering service. Help us answer all important calls. ### 8. Effortless to Use and Delivers as Promised **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about 800.com?** Simple to use and works as intended. I especially like the call analytics feature. **What do you dislike about 800.com?** At the moment, I’m happy with it since it includes all the features I need, so I can’t think of anything I dislike. **What problems is 800.com solving and how is that benefiting you?** Customer Support for our product. ### 9. Great visibility with our Vanity number **Rating:** 5.0/5.0 stars **Reviewed by:** Lance B. | President, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about 800.com?** Being able to be recognized in our market by our phone number is a plus. Great service and easy set up. **What do you dislike about 800.com?** I can't see any downsides. It has been nothing but a great experience. **What problems is 800.com solving and how is that benefiting you?** ease of accessibility for our customers to reach us without having to reference a standard numerical number. ### 10. Effortless Setup and Perfect for Small to Medium Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Clark S. | CEO | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** Ease of implementation, integration and does not require extensive knowledge to set up. **What do you dislike about 800.com?** Nothing to dislike. It's a great system for small to medium-sized businesses. **What problems is 800.com solving and how is that benefiting you?** Full automation lets my team avoid answering the phone or chat and focus on more critical tasks. ### 11. Easy to set up and use **Rating:** 5.0/5.0 stars **Reviewed by:** Kris V. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about 800.com?** I like the dashboard. It's easy to set up your number and handle all the functions. You can, even, Round Robin calls with multiple team members. I like that, as, sometimes, I may not be able to take a call because of travel or meetings. I haven't had any issues of it going down; it seems to work just fine all the time. I have been a user for several years and not had any concerns. I was looking to move to a different company due to cost, but they found me a plan that worked within my budget and I was all set. All in all, the product works well and the set up was easy. Does everything I need from a phone number. **What do you dislike about 800.com?** Many companies don't have phone support anymore. This company, also, does not have phone support. I wish they did. Not that I require phone support all the time, but the one time i did, for a billing question, I just wanted to talk to someone and not wait for an email. Anyhow, they got back to me with my question on email the next day and it was worked out. So, not too bad, but still companies need to go back to phone support. **What problems is 800.com solving and how is that benefiting you?** For us, it's just a work toll free phone number that we can round robin inbound potential sales calls. It does that perfectly, so I recommend it. ### 12. Effortless to Use and Highly Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** Ease of use and implementation is really easy. **What do you dislike about 800.com?** Wish it had some more features and would directly integrate with phone systems **What problems is 800.com solving and how is that benefiting you?** This is to help route call through a 800 number easier ### 13. Great idea **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie S. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about 800.com?** we are able to use an 800 number that identifies what our company does. I have never had issues with it and it was easy to set up. **What do you dislike about 800.com?** there really isn't anything I dislike about using 800.com it is easy to use and simply **What problems is 800.com solving and how is that benefiting you?** Having an 800 number for people to use ### 14. Unbeatable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about 800.com?** 800.com has the best customer service department I have had the pleasure of working with when it comes to dealing with toll free providers. **What do you dislike about 800.com?** Nothing, They have been very responsive and with amazing results. **What problems is 800.com solving and how is that benefiting you?** The previous provider did not care about the customer while 800.com puts the customers first. ### 15. Highly recommend for any start up business **Rating:** 5.0/5.0 stars **Reviewed by:** Noori N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2025 **What do you like best about 800.com?** Loved the way an actual person was there to solve any issues I had during the set up, the number selection was super easy. **What do you dislike about 800.com?** It took a little longer for the phone to be connected to the number but I just thats normal. **What problems is 800.com solving and how is that benefiting you?** It gave me a business number and connected to my cell which is convenient ### 16. Easy To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Nina M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about 800.com?** The system was easy to set up and get forwarded to our phones. It made it easy for us to integrate it into our flows quickly and seamlessly. **What do you dislike about 800.com?** I haven't found any downsides to 800.com. **What problems is 800.com solving and how is that benefiting you?** We needed a toll free number for clients that may be outside of the country for one reason or the other. ### 17. The best phone software for Starter and Established companies **Rating:** 5.0/5.0 stars **Reviewed by:** Carl M. | Government photography contractor, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about 800.com?** With the ability to customize my phone answering system, my business is presented as professional and reliable to clients. The system is also extremely easy to naviagate through, giving begineers a friendly platform they can use. **What do you dislike about 800.com?** I've had several problems recieving calls and have had to turn the notification on to immidiate. Once I did that my calls started to come through. If there was a better way for calls to alert us better, but other than that everything is good. **What problems is 800.com solving and how is that benefiting you?** They are solving notifications and ease of programming. I need both function working at 100% since I use this service weekly, I give out my number with confidence. ### 18. The Best Toll Free Number **Rating:** 5.0/5.0 stars **Reviewed by:** TG L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about 800.com?** 800.com has a lot of unique features that I have started using. My favorite features are the call forwarding, call analytics and business texting. I have implemented these three features so much to help keep my business organized and better managed. **What do you dislike about 800.com?** I have no issues with 800.com I love using it. I will say that I believe the subscription prices are a little higher than other toll free number providers but you guys do offer a good amount of services and features. **What problems is 800.com solving and how is that benefiting you?** 800.com has made my business look more professional and reputable since using it. I have been able to create new leads and follow up with customers via Email/SMS Marketing. ### 19. signing up with 800.com was easy. JK helped me find the best solution for us and gave us a discount! **Rating:** 5.0/5.0 stars **Reviewed by:** Hylan E. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about 800.com?** I like that I can easily see who’s contacted me and can see transcripts and other information clearly depicted within the app. **What do you dislike about 800.com?** One downside I have experienced is that it seems impossible to forward to other numbers while being able to do both a) see the callers number and b) know it’s being forwarded from 800.com. It seems you can only do one or the other **What problems is 800.com solving and how is that benefiting you?** 800.com has given us a marketable vanity number as well as an easy way to track all communications. ### 20. Wonderful Experience with this Company **Rating:** 5.0/5.0 stars **Reviewed by:** MAX S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about 800.com?** I have obtained a Vanity phone number for my company and business. Love the automated services and account is easy to use and calls are forwarded to my cell phone. **What do you dislike about 800.com?** Nothing bad to say. I love this company and nothing bad to say. I would refer many clients and individuals to use this company highly recommended. **What problems is 800.com solving and how is that benefiting you?** There was an issue with the pronouncing of my company name and calls forwarding but staff resolved it and helped me fix with great solutions and resolution to issue all resolve timely. ### 21. Easy Setup and Maintenance with Great Phone Number Options **Rating:** 5.0/5.0 stars **Reviewed by:** Brianne T. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** The available phone numbers and ease of setup and maintenance. **What do you dislike about 800.com?** Some of the features, like automatic extension, can be a little difficult to setup properly. Lack of decent free on hold music. **What problems is 800.com solving and how is that benefiting you?** Providing a statewide toll free number for our customers that can be routed to our mail lines. ### 22. Effortless Setup and Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** Setting it up is quite straightforward, and the customer service team is not only friendly but also helpful and quick to respond. **What do you dislike about 800.com?** You don't actually own your number, and at times, people may be hesitant to trust the area code or other details. **What problems is 800.com solving and how is that benefiting you?** This service offers a public-facing number, so we don't have to give out our personal cell phone numbers. It also helps filter out spam calls, providing an extra layer of protection. ### 23. Excellent Call Quality and Customer/Technical Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. C. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about 800.com?** Call quality is excellent. The service is easy to use and available options easy to setup. Also the customer/technical support. When a request was made, they quickly responded. In addition, the response was on point. **What do you dislike about 800.com?** The lack of support for VOIP desk phones. I really want them to support them so that I can move beyond the mobile phones. **What problems is 800.com solving and how is that benefiting you?** We needed a new phone system because the system that was in use was not serving our needs. 800.com allows for on the fly caller tree creation and modification, addition of numbers, and other changes without the need to include an implementation partner at every turn. ### 24. Great services **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio M. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about 800.com?** Ive been using their service for about a year never had an issue. They have the best customer service by far. Anything I need I can find it easy either thru website or app or chat **What do you dislike about 800.com?** Nothing at all, to be perfect it had to be for free lol. Jokes asides they are amazing **What problems is 800.com solving and how is that benefiting you?** Doing everything that I thought i wouldn’t need ### 25. Quick and efficient service and setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about 800.com?** I was able to get my 800 number up and running in less time then other carriers.There was nothing to dislike I wanted my 800 number attached to my current cellular phone and was able to do everything I needed to do and get it done quickly **What do you dislike about 800.com?** There was nothing at all that I disliked about 800.com. I would recommend it to all of my colleagues with small businesses. **What problems is 800.com solving and how is that benefiting you?** $800.com supplies my 800 number for my business and it is able to be attached to my cellular phone that I use everyday. I do not need an additional phone or need a landline to transfer an 800 number which is very convenient for me and less costly. ### 26. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** Easy payment options. Great communications from Customer support. Easy interface and good options. Best and easiest of my business expenses **What do you dislike about 800.com?** Have not found a dislike. Everything works as expected **What problems is 800.com solving and how is that benefiting you?** Serves as a place for customers to leave voice message and also via text message. ### 27. For inbound calls only, this service is great **Rating:** 3.5/5.0 stars **Reviewed by:** E. T. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about 800.com?** I like the ability to list the number on my website to receive inbound calls. **What do you dislike about 800.com?** It's very difficult to set up the account to make outbound calls and send SMS messages with 800.com. I attempted multiple times and never got this part set up. I figure I can just use the number for inbound calls only but I really need to have the number shown on caller ID when I call clients back. **What problems is 800.com solving and how is that benefiting you?** It allows me to have a toll free business number that my clients can use to call the company. ### 28. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rene P. | Network Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about 800.com?** It's very easy to use and manage your account. **What do you dislike about 800.com?** Seems to have issues applying roles to users. For example adding billing roll to a new user. **What problems is 800.com solving and how is that benefiting you?** Having an easy place to obtain and manage 1800 numbers. It is easy to forward the number to any designated number and get voice mails. ### 29. Set up was easy, very difficult to communicate with anyone at the company. Disappointing service **Rating:** 3.5/5.0 stars **Reviewed by:** Andre W. | VP of business development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about 800.com?** That it is a 800 number and i could create my own number **What do you dislike about 800.com?** They make it easy to take your money but do not communicate with you for service or questions **What problems is 800.com solving and how is that benefiting you?** They are solving none for me, i have asked questions and have not gotten any responses ### 30. Great and Easy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer Q. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about 800.com?** Dashboard is great tool and it was so simple and so clear **What do you dislike about 800.com?** Limited choices for numbers available to use **What problems is 800.com solving and how is that benefiting you?** Reaching out more customers by allowing them call company free of charge ### 31. Great tool for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about 800.com?** Being able to utilize an 800 number for our small business is a great tool and way to organize our leads. The online platform helps organize and manage the settings easily. I like the way we are notified when a call is coming in through the 800 account vs a regular call to our line. We’ve been using an 800 number for years and plan to continue utilizing it for many to come! **What do you dislike about 800.com?** My only complaint is the confusion between our number and a similar number which creates numerous wrong calls but I am not entirely sure it is fair to blame 800.com for this issue as it may be something the other company is marketing incorrectly. **What problems is 800.com solving and how is that benefiting you?** Organizing calls and providing an easy number to market to the public ### 32. Great Number Selection, But Pricing Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla A. W. | Program Director/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about 800.com?** I could choose my number from a list. Response for it to work was quick **What do you dislike about 800.com?** Price could be better compared to others. **What problems is 800.com solving and how is that benefiting you?** I can Identify calls coming in on my personal phone and dont have to carry 2 phones. ### 33. Great Service and Support from Our 1-800 Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Chantal L. | Propriétaire entreprise, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about 800.com?** We've been using this service for our business, and it has been a reliable and effective solution. The setup process was smooth, and the call quality is consistently clear. Their customer support team is responsive and knowledgeable whenever we have questions or need assistance. The service has helped us maintain a professional image and stay connected with our clients. Overall, we're very satisfied and would recommend this provider to other businesses looking for a dependable toll-free solution. **What do you dislike about 800.com?** One minor downside is that the online dashboard could be more user-friendly — it takes some time to get used to the interface. That said, once you’re familiar with it, it works well. **What problems is 800.com solving and how is that benefiting you?** It allows our clients across the country to reach us easily without incurring any charges. ### 34. It helps me keep my business phon and personal phone separate and makes me look great with the bank. **Rating:** 5.0/5.0 stars **Reviewed by:** Ishmil B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about 800.com?** I like how easy the app is to use. I can see all voicemails, calls, and messages with the click of a button. **What do you dislike about 800.com?** So far I haven’t really come across any dislikes. **What problems is 800.com solving and how is that benefiting you?** It keeps my personal phone and business phone separate and helps me look professional. ### 35. Easy Signup and Clear Calls, But Needs More Number Options **Rating:** 5.0/5.0 stars **Reviewed by:** Laura G. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about 800.com?** Signing up was very easy, and the calls come in very clear when received. The billing cycle is great and I can't complain! **What do you dislike about 800.com?** I wish there were more numbers available to meet my needs. **What problems is 800.com solving and how is that benefiting you?** I haven't had any issues. ### 36. Reliable service, easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** tim . | vice president, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about 800.com?** the interface for maintaining our numbers is easy to use. **What do you dislike about 800.com?** when defining phone numbers for forwarding, i wish there was a drop-down with either previously saved numbers or a list that we can define. **What problems is 800.com solving and how is that benefiting you?** the problem that is solved is making available a toll-free dial in number that we can forward to any cell phone as we need. ### 37. I HIGHLY RECOMMEND 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about 800.com?** I'm always referring my clients and colleagues to use 800.com for their vanity numbers. The platform is easy to use and navigate and the amount of options and features. Getting set up and started was easy. I got pick my own number and I actually came over to 800.com after a competitor screwed my account and couldn't get my desired number. **What do you dislike about 800.com?** I have been using the service now a year and no complaints really. The only issue I had with 800.com was not being able to get the exact prefix I wanted but I think it was not 800.com's fault. They did everything they could to try. **What problems is 800.com solving and how is that benefiting you?** 800.com supplies my 3 vanity numbers for my businesses. Having the numbers lends credibility to my business. ### 38. 900 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dayleon D. | Owner/Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about 800.com?** It makes screening calls simple to do for me which us important time wise. **What do you dislike about 800.com?** So far I cannot think of anything I dislike **What problems is 800.com solving and how is that benefiting you?** Which calls to allow to come through ### 39. Good service with an easy to use platform/ dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Head of Affiliate and Partnership Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about 800.com?** Excellent service and support for migrating existing numbers into 800.com and easy to use dashboard/ user panel for updating various settings and configurations. **What do you dislike about 800.com?** No downsides in my experience using the services provided **What problems is 800.com solving and how is that benefiting you?** Reporting was significantly easier than our previous provider and helping to save additional support hours in admin tasks and analytics. ### 40. Very easy to set-up and use 1-800 number **Rating:** 4.5/5.0 stars **Reviewed by:** Greg H. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about 800.com?** It was very easy to set-up and have the 1-800 number forward to our existing phone number. There are lots of really cool call routing options, like being able to route the call to different numbers at different times of the day. **What do you dislike about 800.com?** The billing system could definetly be improved. The way they charge sales tax is very unclear which makes it difficult to do correct accounting for. There is also a slight pause on the callers end when you answer their call, which is a little annoying but not a big deal. **What problems is 800.com solving and how is that benefiting you?** We needed a phone number that could be used both within Canada and the United States, and our existing services just did not perform very well. 800.com has worked very reliably for us, plus having a 1-800 number makes us look more professional. **Official Response from Annie Argueta:** > Thank you for your review! ### 41. Easy and Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Gary J. | Founder and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about 800.com?** I like the ease of use of the website the most. Also, 800.com is very affordable which is important because I am a small business. I had used another platform in the past and it was much more expensive and the website was confusing. I highly recommend 800.com for any business, large or small. **What do you dislike about 800.com?** There is nothing that stands out that I do not like. **What problems is 800.com solving and how is that benefiting you?** They allow my clients options for getting a hold of me and even provide call answering features. ### 42. Extremely Satisfied with the Experience **Rating:** 5.0/5.0 stars **Reviewed by:** hiba d. | saber, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about 800.com?** Customer service Customer service Customer service **What do you dislike about 800.com?** no thing no thing no thing no thing no thing **What problems is 800.com solving and how is that benefiting you?** viry nice ### 43. 2 Year 800.com Review **Rating:** 5.0/5.0 stars **Reviewed by:** Support D. | Owner/ Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about 800.com?** I love how user friendly 800.com software is! For both the business and the consumer! Makes it very convenient for any clients to contact your business through any of their custom toll free or local Vanity numbers. **What do you dislike about 800.com?** It can be a little costly but as anything with quality value can be. **What problems is 800.com solving and how is that benefiting you?** It solves the need if you want to obtain a custom vanity number that can make your company go from appearing small business to Big national company. ### 44. 800.com has made contacting our helpdesk easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about 800.com?** We've been able to leverage 800.com's toll-free number service to allow our users to contact our centralized helpdesk with ease. They can call or text and the communication gets routed where it needs to go. **What do you dislike about 800.com?** We've not seen any downsides or negative factors. **What problems is 800.com solving and how is that benefiting you?** 800.com has provided a way to have a single contact number for our IT helpdesk regardless of campus location. This has allowed our helpdesk team to be more efficient in providing end user support and ensures that one of our team members are reached as quickly as possible. ### 45. Easy to set up and navigate. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about 800.com?** 800.com is easy to use thanks to its simple setup, intuitive dashboard, and fast number activation—perfect for any business. **What do you dislike about 800.com?** The service is great overall, but I wish there were more integrations with other apps and tools we already use. That would make it even more efficient. **What problems is 800.com solving and how is that benefiting you?** We are using 800.com to host our toll-free number within the Legal Buddy App, allowing seamless call transfers to our U.S.-based call center—ensuring users get instant legal help from anywhere in the country. ### 46. Everything you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about 800.com?** I love how I’m able to keep a separate business phone number but also be able to handle incoming calls directly to my personal phone for one low monthly price versus having to purchase another bulky phone. **What do you dislike about 800.com?** The only thing I dislike about 800.com is that I didn’t get to know about them sooner! More marketing for a great service! **What problems is 800.com solving and how is that benefiting you?** They eliminated the need to purchase an additional phone line & in turned saved my business thousands of dollars a year. ### 47. Personalized Vanity Number Made Easy—No Complaints So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about 800.com?** I was able to get a personalized vanity phone number for my business. **What do you dislike about 800.com?** Nothing so far. Everything is working as it should. **What problems is 800.com solving and how is that benefiting you?** Allows my business phone number to be memorable. ### 48. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** Helpful to have a separate answering service. **What do you dislike about 800.com?** Transcription is partially accurate. Usually cannot rely on transcription alone. **What problems is 800.com solving and how is that benefiting you?** Helpful to have answering service when I am not available for customer service calls ### 49. Administrator Signup, Excited for Launch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** Easy to sign up and to navigate the website **What do you dislike about 800.com?** Haven’t found any issues as we haven’t launched **What problems is 800.com solving and how is that benefiting you?** I believe that as we evolve that we’ll be able to add more numbers ### 50. Does what I need and then some **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about 800.com?** I like the freedom and control over my account and how calls/messages are handled very in depth service does way more things than i could even imagine I would ever need. **What do you dislike about 800.com?** With all the freedoms/control it is kinda difficult to use/get set up if you don't have much knowledge of phone systems. **What problems is 800.com solving and how is that benefiting you?** I needed an 800 number quickly for my new business and they were the best option based off price alone. ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?page=56§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+11%3A32%3A26+-0500&secure%5Bsession_id%5D=e9b6ab27-47a1-4036-99fe-849d161b8d08&secure%5Btoken%5D=a238ac61ce7199d3bc847dac262df1eb383626aa079911eec5330f7e61688d07&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [GoDaddy Website Builder](https://www.g2.com/products/godaddy-website-builder/reviews) - [Google Ad Manager](https://www.g2.com/products/google-ad-manager/reviews) - [Google Ads](https://www.g2.com/products/discovermybusiness-llc-google-ads/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Grasshopper](https://www.g2.com/products/grasshopper/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Advertising](https://www.g2.com/products/microsoft-microsoft-advertising/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews) - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [VoIP Phone Systems](https://www.g2.com/products/voip-phone-systems/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## 800.com Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,734 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews)