--- title: 800.com Reviews meta\_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1020 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1020 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### 800.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [(301 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [(232 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [(168 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [(141 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [(112 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [(50 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [(20 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 800.com ##### 1. Ease of Use Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [ See 301 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ##### 2. Easy Setup Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [ See 232 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 3. Customer Support Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [ See 168 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ![Lamone J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lamone J.") LJ Lamone J. Small-Business (50 or fewer emp.) 5.0/5 "800.com is Amazing:" What do you like about 800.com? I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients ##### 4. Number Management Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [ See 141 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) See Related User Reviews ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 5. Positive Experience Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [ See 112 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you like about 800.com? I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that the ### 5 Cons or Disadvantages of 800.com ##### 1. Expensive Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [ See 50 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie E.") SE Stephanie E. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement" What do you dislike about 800.com? Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding" What do you dislike about 800.com? The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. ##### 2. Learning Curve Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) See Related User Reviews ![Lynnita B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynnita B.") LB Lynnita B. Small-Business (50 or fewer emp.) 5.0/5 "Easy Setup and Professional Credibility with 800.com" What do you dislike about 800.com? I don’t have anything I dislike about the platform ![Jay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay G.") JG Jay G. Small-Business (50 or fewer emp.) 4.0/5 "Easy to get started" What do you dislike about 800.com? Was a pain to figure out and get a vanity number that worked for my company. ##### 3. Limited Features Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) See Related User Reviews ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Features Available on 800.com" What do you dislike about 800.com? I do not like the features where you being ask to fill description for each section in the opt-out sms messaging. ##### 4. Number Management Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you dislike about 800.com? I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ##### 5. Call Connectivity Issues Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [ See 20 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and User-Friendly Experience with 800.com" What do you dislike about 800.com? The least helpful of the 800.com platform relates too removing the noise from the communication process related to attaining the voicemail in written ![Barkha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barkha V.") BV Barkha V. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Tracking with Some Room for Improvement" What do you dislike about 800.com? I think the call duration can be improved. It would be better if users could use call features for more time without getting disconnected during work ![Marc V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc V.") MV Marc V. Owner Small-Business (50 or fewer emp.) 4/15/2026 "Efficient Automation with Exceptional Ease" 5/5 What do you like best about 800.com? I use 800.com for two businesses and appreciate that it's not only an answering service, but also offers several different features like forwarding calls, putting them on hold, and efficiently obtaining information from my clients, which really makes my life easier. 800.com is very professional and provides custom features that are crucial for handling calls from my website. By using 800.com, I work a lot smarter and more efficiently, which has significantly increased my productivity and return on investment. I find the initial setup extremely easy and user-friendly, making it simple for my employees to set everything up. The integration with my CRM software is very efficient, ensuring that my clients' information is easily accessible and managed. I am thoroughly satisfied as 800.com gives me everything I need for my businesses and makes my life and my employees' lives easier by providing all the details in a very efficient manner. Review collected by and hosted on G2.com. What do you dislike about 800.com? Nothing Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com automates my system, saving money and acting like a bot. It efficiently handles calls and provides client information, increasing my business significantly. It makes my life and my employee's lives easier. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12632661/official_response/edit) Thank you so much for this incredible and detailed review Marc! We’re thrilled to hear how 800.com is supporting not just one, but two of your businesses — and helping you work more efficiently every day. It’s great to know that features like call forwarding, automation, and CRM integration are making a real impact on your productivity and ROI. We especially appreciate you calling out how easy the setup has been for both you and your team. Making powerful tools simple and accessible is exactly what we strive for. Thank you again for your trust and support — we’re proud to be part of your growth and success! Validated ReviewerSource: Organic ![Verified User in Fine Art](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fine Art") AF Verified User in Fine Art Small-Business (50 or fewer emp.) 6/16/2026 "Customizable Outgoing Messages That Integrate Seamlessly" 5/5 What do you like best about 800.com? I have really enjoyed being able to customize the outgoing messages. They really allow me to integrate my work and the calling platform. Review collected by and hosted on G2.com. What do you dislike about 800.com? At first (about 5 years ago), when I got the service, I didn't get to talk with an account manager, so I ended up paying way more than was necessary. This time, coming back and retrieving my old number, I had an account manager walk me through the entire set up. It was great! Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I think it's making it possible for me to interact with the people that view my work when it's out in the world without me. Seeing that there is a number to call and share their reactions is important and beautiful. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12966706/official_response/edit) Thank you for sharing your experience with us! We're thrilled to hear that you enjoy customizing your outgoing messages and that it helps integrate your work seamlessly. We're so glad to hear that your recent interaction was positive. It's great to know that 800.com is helping you connect with your audience and receive their feedback effectively. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NH Nicholas H. CEO Small-Business (50 or fewer emp.) 6/21/2026 "Powerful Call Routing & Easy Call Trees with Great Onboarding Support" 4.5/5 What do you like best about 800.com? 800.com has great routing abilities and call tree functionality. I was able to set up a professional call tree with routing and forwarding down to the minute. The application was easy to use and the pricing is competitive. They provided great support during the onboarding process. Review collected by and hosted on G2.com. What do you dislike about 800.com? I have not found anything that I do not like. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? It is allowing me to route my calls to the correct people with ease. It is an enterprise level call integration service. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12986078/official_response/edit) We're thrilled to hear that you are enjoying our powerful call routing and easy call tree functionality. We strive to provide great support during the onboarding process and beyond. Thank you for choosing 800.com - we are always here to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Armands W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armands W.") AW Armands W. Consultant Small-Business (50 or fewer emp.) 12/2/2025 "Intuitive Platform with Excellent Call Tracking, Needs Better Support" 5/5 What do you like best about 800.com? I really like the interface of 800.com because it's easy to work with and intuitively makes sense to use. The usability of the platform enhances my workflow significantly. Additionally, I appreciate its functionality for organizing and managing call recordings, which seamlessly integrate with my CRM, allowing for efficient tracking of calls, including who called whom and at what time. This effective call management and organizational capability is a considerable asset, helping me maintain clarity and precision in client communications. Review collected by and hosted on G2.com. What do you dislike about 800.com? The customer support for 800.com could be significantly improved. I find that the support staff doesn't meet expected standards, often citing distractions like working from home, or failing to provide timely responses. It feels unprofessional and isn't helpful when I need assistance. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com for call recording, organizing calls directly into my CRM, and tracking call details. It streamlines my workflow, making it easier to manage client interactions with a perfect and easy-to-use interface. Review collected by and hosted on G2.com. Show More 4/9/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Darryl J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darryl J.") DJ Darryl J. Small-Business (50 or fewer emp.) 4/7/2026 "Excellent Service and Support with Easy Setup" 5/5 What do you like best about 800.com? I decided to use 800.com for my new business, and from the very start, the services were excellent. I was able to select a specific number related to my brand that is easily remembered, which solved a major problem for me and potential clients. I like their service and support system best because they respond promptly and professionally, answering every question I posed without long wait times. They are always fast and efficient, and some tasks can be handled electronically without needing to speak directly with someone on the phone. The initial setup was very easy. Overall, I'm very satisfied with 800.com, and I would rate my likelihood to recommend them as an absolute 10. Review collected by and hosted on G2.com. What do you dislike about 800.com? There's only one small thing I don't understand: Emails begin with this sentence: "Please type your message above this line." I haven't been able to do that, but I've always been able to send my message. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I was able to select a specific number related to my brand, which solved a major problem for me and potential clients by making the number easy to remember. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12596258/official_response/edit) Thank you so much for this incredible and thoughtful review! We’re thrilled to hear that 800.com helped you secure a memorable number that fits your brand and makes it easier for potential clients to reach you. It’s also wonderful to know that our support team has been responsive, professional, and efficient throughout your experience — that level of service is something we care deeply about. We appreciate your feedback regarding the email reply formatting as well. That’s a helpful observation, and insights like yours help us continue improving the customer experience. I will be bringing this to our product and design team to take a look :) If you’d be open to sharing a little more about the email behavior you noticed, please reach out to us at support@800.com and ask for Christina — we’d love to learn more from your feedback. Thank you again for choosing 800.com and for the amazing recommendation — we truly appreciate your support! Validated ReviewerIncentivizedSource: Seller invite ![Jonathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan M.") JM Jonathan M. Accountant Small-Business (50 or fewer emp.) 8/11/2026 "Outstanding Customer Service and Setup Support" 5/5 What do you like best about 800.com? Customer service. When I had an issue with setting up the system, I entered a ticket, a real live person called me back, and walked me through the process. Review collected by and hosted on G2.com. What do you dislike about 800.com? At first, the setup process was challenging. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com is helping me to expand my business beyond my local area code. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![C C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "C C.") CC C C. Director Small-Business (50 or fewer emp.) 10/29/2025 "Streamlined Professionalism with 800.com" 4.5/5 What do you like best about 800.com? I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com. What do you dislike about 800.com? I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com for a professional toll-free number, enhancing our nonprofit's accessibility and professionalism. The call forwarding feature ensures I never miss important inquiries, and easy customization lets me manage and update our communications effectively. Review collected by and hosted on G2.com. Show More 1/16/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Wendy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy R.") WR Wendy R. Director of Operations Small-Business (50 or fewer emp.) 1/16/2026 "Affordable, Professional Toll-Free Phone Presence Made Easy with 800.com" 5/5 What do you like best about 800.com? As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us. The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity. What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. Review collected by and hosted on G2.com. What do you dislike about 800.com? It can be challenging to reach a CSR when you need help. 800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer. Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? It increases accessibility and boosts credibility by giving me a professional toll-free number. Setup is simple with low overhead, and it’s also trackable and scalable. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12223957/official_response/edit) We're thrilled to hear that 800.com has been a reliable and professional solution for your business. We strive to make the setup process straightforward and provide practical features for small businesses. Thank you for recommending us to other entrepreneurs and small business owners! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aishwarya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aishwarya S.") AS Aishwarya S. Mid-Market (51-1000 emp.) 4/22/2026 "Versatile Features, But High Cost for Small Businesses" 3/5 What do you like best about 800.com? I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere by providing a toll-free number that works on any phone. I like its call forwarding feature. Everything from customer support to marketing works well. It stands out by routing calls to any device with smart forwarding while giving built-in tools like texting, voicemail, and call tracking in one place. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about 800.com? It can be expensive to implement sometimes. Make it less expensive for small businesses. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere with a toll-free number on any phone. It stands out by routing calls to any device with smart forwarding and includes built-in tools like texting, voicemail, and call tracking in one place. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12668844/official_response/edit) Thank you so much for the thoughtful review! We’re thrilled to hear that 800.com is helping your business stay professional, reachable, and connected through features like smart call forwarding, texting, voicemail, and call tracking. It’s great to know the setup was easy and that the platform is supporting everything from customer communication to marketing efforts. We also appreciate your feedback on pricing for small businesses. We understand how important affordability is, especially for growing teams, and insights like yours help us continue evaluating how we can deliver even more value across our plans. Our starter plan is $19/mo and typically covers all the needs for a small business, let us know if you ever want to explore different plans to find the right fit. Thanks again for choosing 800.com — we’re proud to support your business! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CF Chantel F. Independent Business Owner Small-Business (50 or fewer emp.) 12/2/2025 "Affordable and User-Friendly for Small Businesses" 5/5 What do you like best about 800.com? I use 800.com for my small business, and I find it really helpful in separating my business from personal affairs within one device. The app lets clients call me during business hours, and after that, I can still use my phone without business interruptions until the next day. What I love most is the affordability of the plans, which is perfect for a small business owner like me. The initial setup was very easy and user-friendly, which I appreciate because it made the transition smooth. Review collected by and hosted on G2.com. What do you dislike about 800.com? I feel like what could be improved is better text message packages. That's what I would like to see, some better packages on text messaging because I don't really have that many people that text me that much. And to be paying for that amount and not it being utilized that much, I feel like they should have better smaller packages. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com helps me separate my business and personal life on one device, letting clients call during business hours and preventing interruptions after. It's affordable for small business owners. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12035150/official_response/edit) Thank you so much for your positive review Chantel! We’re really glad to hear that 800.com is helping you keep your business and personal life organized on one device — that balance is incredibly important, especially for small business owners. It’s great to know the setup was smooth and that the platform is delivering both ease of use and affordability for your needs. We also appreciate your feedback on SMS packages. That’s valuable insight, and we understand how important it is to have flexible options that match actual usage. Feedback like yours helps us continue improving and better supporting businesses of all sizes. Thanks again for choosing 800.com — we’re proud to be part of your business journey! 3/31/2026 Validated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![CallRail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![CTM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ ![Revenue.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Revenue.io") Revenue.io 4.7/5(579) ](https://www.g2.com/products/revenue-io/reviews) [ View All Alternatives ](https://www.g2.com/products/800-com/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking) [Show MoreShow Less](javascript:void(0);) ##### Explore More [best bot platforms](https://www.g2.com/discussions/what-are-the-best-bot-platforms-in-2025)[Top ASM platforms for cloud environment security](https://www.g2.com/discussions/top-asm-platforms-for-cloud-environment-security)[What Blockchain as a Service vendors offer transparent per-request pricing without unexpected charges when usage scales?](https://www.g2.com/discussions/what-blockchain-as-a-service-vendors-offer-transparent-per-request-pricing-without-unexpected-charges-when-usage-scales) [What are the best gym management platforms for fitness businesses with 11 to 50 employees needing simplicity over complexity?](https://www.g2.com/discussions/what-are-the-best-gym-management-platforms-for-fitness-businesses-with-11-to-50-employees-needing-simplicity-over-complexity)[Best user-friendly loyalty management system for new businesses](https://www.g2.com/discussions/best-user-friendly-loyalty-management-system-for-new-businesses)[Pros and Cons Details](https://www.g2.com/products/800-com/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)