--- title: 800.com Reviews meta\_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1020 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1020 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### 800.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [(301 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [(232 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [(168 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [(141 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [(112 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [(50 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [(20 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 800.com ##### 1. Ease of Use Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [ See 301 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ##### 2. Easy Setup Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [ See 232 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 3. Customer Support Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [ See 168 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ![Lamone J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lamone J.") LJ Lamone J. Small-Business (50 or fewer emp.) 5.0/5 "800.com is Amazing:" What do you like about 800.com? I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients ##### 4. Number Management Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [ See 141 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) See Related User Reviews ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 5. Positive Experience Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [ See 112 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you like about 800.com? I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that the ### 5 Cons or Disadvantages of 800.com ##### 1. Expensive Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [ See 50 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie E.") SE Stephanie E. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement" What do you dislike about 800.com? Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding" What do you dislike about 800.com? The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. ##### 2. Learning Curve Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) See Related User Reviews ![Lynnita B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynnita B.") LB Lynnita B. Small-Business (50 or fewer emp.) 5.0/5 "Easy Setup and Professional Credibility with 800.com" What do you dislike about 800.com? I don’t have anything I dislike about the platform ![Jay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay G.") JG Jay G. Small-Business (50 or fewer emp.) 4.0/5 "Easy to get started" What do you dislike about 800.com? Was a pain to figure out and get a vanity number that worked for my company. ##### 3. Limited Features Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) See Related User Reviews ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Features Available on 800.com" What do you dislike about 800.com? I do not like the features where you being ask to fill description for each section in the opt-out sms messaging. ##### 4. Number Management Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you dislike about 800.com? I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ##### 5. Call Connectivity Issues Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [ See 20 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and User-Friendly Experience with 800.com" What do you dislike about 800.com? The least helpful of the 800.com platform relates too removing the noise from the communication process related to attaining the voicemail in written ![Barkha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barkha V.") BV Barkha V. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Tracking with Some Room for Improvement" What do you dislike about 800.com? I think the call duration can be improved. It would be better if users could use call features for more time without getting disconnected during work ![Muhammad R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad R.") MR Muhammad R. Owner Small-Business (50 or fewer emp.) 6/20/2026 "Professional Appearance, Easy Setup, Highly Recommended" 5/5 What do you like best about 800.com? I use 800.com for my marketing business, California Marketing Pro, so people can reach me by my business number and not contact my private phone number. It helps me let spammers call the 800 number while keeping my private number for family and friends. I like that using 800.com makes my business stand out as being professional. The initial setup was perfect, and I'm really satisfied with how it works. Review collected by and hosted on G2.com. What do you dislike about 800.com? I need an AI agent to do cold calling and answer calls. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com so people can reach my business number instead of my private phone, letting me handle business and personal calls separately. It makes my business look professional. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12984664/official_response/edit) We're glad to hear that 800.com has been helpful for your marketing business and that the initial setup was perfect. We appreciate your feedback and are happy to have you as a satisfied customer! Check out our new AI Agent feature for answering calls at https://www.800.com/ai-agents 6/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jennifer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer B.") JB Jennifer B. owner Small-Business (50 or fewer emp.) 7/24/2026 "Time-Saving Voicemail Reading Feature" 5/5 What do you like best about 800.com? I like using 800.com for business calls because it helps me stay on top of customer contacts even when I'm busy. I appreciate the reading feature, which allows me to read voicemails instead of having to listen to them, saving me a lot of time. The initial setup was very easy, and the guides are self-explanatory. Review collected by and hosted on G2.com. What do you dislike about 800.com? I would like a better caller ID feature. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com helps me stay on top of customer contacts even when I'm busy. The reading feature for voicemails saves me time by allowing me to read them instead of listening. Review collected by and hosted on G2.com. Show More Response from 800.com Marketing of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-13163997/official_response/edit) Thank you for your positive feedback about our reading feature and the ease of initial setup. Have you tried our Enhanced Caller ID feature? Read all about it here! https://support.800.com/hc/en-us/articles/37989489412749-Enhanced-Caller-ID-The-Ultimate-Guide Current UserValidated ReviewerSource: Organic ![Marc V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc V.") MV Marc V. Owner Small-Business (50 or fewer emp.) 3/25/2026 "Transformative, Cost-Effective Phone Solution" 5/5 What do you like best about 800.com? I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. Review collected by and hosted on G2.com. What do you dislike about 800.com? Absolutely nothing, 800.com. takes care of all of my answering service needs! Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com to show professionalism with a custom number, avoid missing calls with an automatic answering system, and save money on an answering service. It also prioritizes urgent messages, enabling me to quickly respond to clients in need. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12544296/official_response/edit) Thank you so much for this incredible review! We’re thrilled to hear how much value 800.com has brought to your business — from presenting a more professional image to helping ensure important calls are never missed. It’s especially rewarding to know features like automated answering, message prioritization, and website integration are helping you save time, reduce costs, and respond quickly when it matters most. We also love hearing that the setup was easy and approachable, even without a technical background. Making powerful communication tools simple and customizable for business owners is exactly what we strive for. Thank you again for choosing 800.com — we’re proud to support your business and truly appreciate your trust in us! Current UserValidated ReviewerIncentivizedSource: Seller invite SO Staci O. Small-Business (50 or fewer emp.) 4/9/2026 "Seamless Setup, Adds Reputability" 5/5 What do you like best about 800.com? I use 800.com for my online boutique, and it allows my customers and vendors to reach me across the US. I find 800.com solves the issue of looking reputable. People see that you have an 800 number and they feel that you are a reputable business. 800.com is an easy platform to use. Just basically log in, sign up, and transfer over to your phone. It has been a breeze to work with. There are some platforms that are more difficult to work with, and 800.com makes it easy and manageable to set up and work with my account. Everything is working well for me, and I am extremely happy with it. The initial setup was absolutely easy with no issues at all. Review collected by and hosted on G2.com. What do you dislike about 800.com? At this time - nothing. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com for my boutique, letting customers and vendors across the US reach me. It helps my business look reputable with an 800 number. It's easy to use, set up, and manage, making it a breeze to work with. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12605534/official_response/edit) Thank you so much for the thoughtful review! We’re thrilled to hear that features like call forwarding and remote accessibility are helping support your business and giving you the flexibility to stay connected from anywhere. Making setup simple and reliable for small business owners is exactly what we aim for. We also appreciate the note about the AI experience during the G2 review process and understand how that could feel frustrating. We have reached out to G2 directly to let them know about this experience. Thanks again for choosing 800.com — we’re proud to support your business and appreciate you taking the time to share your experience! 6/7/2026 Validated ReviewerIncentivizedSource: Seller invite ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Free Small-Business (50 or fewer emp.) 11/13/2025 "Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding" 4/5 What do you like best about 800.com? I really like how easy it is to setup. Very fast search for the toll free number I desire in particular the ability to use wildcards in the search. Once chosen the number is activated in a very short time. Having the ability to forward calls to one or more telephone numbers either sequentially or at the same time is a feature that a traditional toll free setup doesn't offer, the same goes for setting up your own customized auto-attendant. Review collected by and hosted on G2.com. What do you dislike about 800.com? The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? Allows my IT MSP company to offer 24/7/365 telephone support and also access to our web development team without requiring additional staff or publishing the private phone numbers of our employees. Review collected by and hosted on G2.com. Show More 4/25/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ginna G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ginna G.") GG Ginna G. Associate Director Small-Business (50 or fewer emp.) 1/29/2025 "Seamless Integration, Perfect for Small Businesses" 5/5 What do you like best about 800.com? I like 800.com for its seamless integration with any platform we are using. It doesn't require additional tools or learning, which is great for training new employees. This ease of use is especially beneficial for a small business like ours. The learning curve is quick and straightforward without a cumbersome training process. I also appreciate the simple setup; it was like getting out of the box and going. It's a great experience working with 800.com, particularly in combination with Nextiva. Review collected by and hosted on G2.com. What do you dislike about 800.com? The only thing that could be easier is if it was available on an app where you could use it. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com for voice call needs, getting and maintaining phone numbers. It seamlessly integrates with existing platforms, minimizing the learning curve and training time, which is ideal for new employees. Review collected by and hosted on G2.com. Show More 4/22/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Owner Retail Small-Business (50 or fewer emp.) 4/8/2026 "Comprehensive Telecom Solution with Stellar AI Features" 5/5 What do you like best about 800.com? I use 800.com for all my business telecommunications requirements, personal telephonic needs, and fax services. I'm extremely delighted with the customization options offered by 800.com and the customer service and technical teams. I like enabling transfer options for departments, IVR trees, hold music, and voicemail during office hours as well as after office hours. Setting working hours and after office hours call transfers to key team members for high priority resolution is very helpful. Most recently, the AI feature has exceeded my expectations. The ability to customize it and have the AI agent handle routine customer queries and product-related questions really frees up time for other team members. The initial setup was a breeze, thanks to the video tutorials and guides, and the customer service team is knowledgeable and resolves issues effectively. Review collected by and hosted on G2.com. What do you dislike about 800.com? I think the inbox functionality for SMS and call records could be better. Right now, all call records get stored in the inbox, and when test calls are made or team members get personal calls, it messes with the dashboard and analytics. It would really help if the inbox feature could allow moving call records to custom folders instead of just an archive folder. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com for routing calls to different teams, handling high call volumes with voicemails, and using the AI feature to answer customer queries, freeing up team time. The customization options are the best I've used. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12601352/official_response/edit) Thank you so much for this incredibly thoughtful and detailed review! We’re thrilled to hear that 800.com has been able to provide the flexibility and value you were looking for — especially with managing multiple numbers, faxing, IVR, and messaging all within one platform. It’s great to know the setup process was smooth and that you’ve been discovering additional features and resources along the way. We also truly appreciate your detailed feedback regarding inbox management, voicemail deletion, folders and auto-delete rules. These are fantastic suggestions, and insights like yours are incredibly valuable as we continue improving the platform experience for growing businesses. Regarding mention of the app, the good news is that we do have a desktop app with dial out capabilities and an android app for mobile! Here is a link on how to dial out using our apps :) - https://support.800.com/hc/en-us/articles/360040903991-Outbound-calling If you’d be open to sharing more details about your workflow or feature ideas, please reach out to us at support@800.com and ask for Christina, we’d love to learn more from your feedback. Thanks again for choosing 800.com — we’re proud to support your business and truly appreciate the time you took to share such valuable insights! 5/24/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/26/2026 "Easy Toll-Free Number Setup with Powerful Call Forwarding, Voicemail, and Analytics" 4/5 What do you like best about 800.com? This platform makes it easy to set up and manage toll-free business phone numbers through a simple, user-friendly interface. Features like call forwarding, voicemail, call tracking, and analytics help businesses maintain a professional image while staying connected with customers. Review collected by and hosted on G2.com. What do you dislike about 800.com? Some of the more advanced call management and reporting features could be more customizable, and certain premium capabilities are only available on higher-tier plans. The mobile experience could also use improvement, as it can be an important part of the overall experience. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? It provides a professional business phone presence without requiring expensive phone systems. It helps manage customer calls efficiently, improves accessibility, tracks call performance, and enables better customer communication. Overall, it supports business growth and customer satisfaction. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Sr. Product Specialist Small-Business (50 or fewer emp.) 11/15/2025 "Got Our Exact Vanity Number with Great Support" 3.5/5 What do you like best about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed. When I wanted to cancel the account, they were understanding and made it easy for me. They are very easy to work with and easy to communicate with, just great. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about 800.com? I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed. Review collected by and hosted on G2.com. Show More 6/29/2026 Validated ReviewerIncentivizedSource: Seller invite ![Calvin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin W.") CW Calvin W. Small-Business (50 or fewer emp.) 6/16/2026 "Simplified Call Management with No Strings Attached" 5/5 What do you like best about 800.com? I like the simplicity of 800.com. It's really easy to sign up for a number, and once the number is provisioned, you can use it on a month-to-month basis without being locked into a specific contract. This gives me peace of mind because I'm not tied down if changes occur that I don't like. The setup process was very easy, with no guesswork involved. It was straightforward to choose a plan, make a payment, and within a day or two, it was provisioned and ready to use. I appreciate that they are also very workable. Review collected by and hosted on G2.com. What do you dislike about 800.com? I can ever seem to get it to allow me to use SMS Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com solves our need for a consistent 800 number, preventing us from switching providers. It helps customers reach us easily for service or sales, and works pretty well. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12966700/official_response/edit) We're glad to hear that you find 800.com simple and easy to use! We strive to provide a hassle-free experience for our customers. The number for SMS has to be verified prior to use - reach out to support@800.com and we can help with this! We are always here to help. 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