--- title: 800.com Reviews meta\_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1019 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1019 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### 800.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [(301 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [(232 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [(168 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [(141 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [(112 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [(50 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [(25 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [(20 mentions)](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 800.com ##### 1. Ease of Use Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. [ See 301 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ##### 2. Easy Setup Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. [ See 232 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 3. Customer Support Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. [ See 168 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040512&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ![Lamone J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lamone J.") LJ Lamone J. Small-Business (50 or fewer emp.) 5.0/5 "800.com is Amazing:" What do you like about 800.com? I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients ##### 4. Number Management Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. [ See 141 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040463&qs=pros-and-cons#reviews) See Related User Reviews ![Ski SKi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ski SKi B.") SB Ski SKi B. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Professional Yet Private Communication" What do you like about 800.com? I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listen ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you like about 800.com? What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exact ##### 5. Positive Experience Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. [ See 112 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041116&qs=pros-and-cons#reviews) See Related User Reviews ![KDRS W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KDRS W.") KW KDRS W. Small-Business (50 or fewer emp.) 5.0/5 "Affordable Answering Service for Small Businesses" What do you like about 800.com? I like that 800.com assists us in getting our phones answered when we're away. I also appreciate the pricing. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you like about 800.com? I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that the ### 5 Cons or Disadvantages of 800.com ##### 1. Expensive Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. [ See 50 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie E.") SE Stephanie E. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement" What do you dislike about 800.com? Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding" What do you dislike about 800.com? The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. ##### 2. Learning Curve Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews) See Related User Reviews ![Lynnita B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynnita B.") LB Lynnita B. Small-Business (50 or fewer emp.) 5.0/5 "Easy Setup and Professional Credibility with 800.com" What do you dislike about 800.com? I don’t have anything I dislike about the platform ![Jay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay G.") JG Jay G. Small-Business (50 or fewer emp.) 4.0/5 "Easy to get started" What do you dislike about 800.com? Was a pain to figure out and get a vanity number that worked for my company. ##### 3. Limited Features Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040933&qs=pros-and-cons#reviews) See Related User Reviews ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Features Available on 800.com" What do you dislike about 800.com? I do not like the features where you being ask to fill description for each section in the opt-out sms messaging. ##### 4. Number Management Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. [ See 25 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040877&qs=pros-and-cons#reviews) See Related User Reviews ![Brady M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brady M.") BM Brady M. Small-Business (50 or fewer emp.) 3.5/5 "Got Our Exact Vanity Number with Great Support" What do you dislike about 800.com? I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. ![Tranquility Cottage & More Getaways LLC .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tranquility Cottage & More Getaways LLC .") T Tranquility Cottage & More Getaways LLC . Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service and Branding with Ease" What do you dislike about 800.com? I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a f ##### 5. Call Connectivity Issues Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. [ See 20 mentions ](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040449&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and User-Friendly Experience with 800.com" What do you dislike about 800.com? The least helpful of the 800.com platform relates too removing the noise from the communication process related to attaining the voicemail in written ![Barkha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barkha V.") BV Barkha V. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Tracking with Some Room for Improvement" What do you dislike about 800.com? I think the call duration can be improved. It would be better if users could use call features for more time without getting disconnected during work ![Frank C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank C.") FC Frank C. Owner-Manager Small-Business (50 or fewer emp.) 6/16/2026 "User-Friendly UI, Reliable Performance, and Responsive Support" 4/5 What do you like best about 800.com? I’m able to set up extensions, receive texts, and review the full history to analyze call and text data. The UI is very user-friendly and easy to navigate. Pricing feels very reasonable, especially since I can get a custom 800 number and still have access to all the different capabilities. I’ve never run into performance issues or experienced any downtime. Support is also consistently quick to respond whenever I have questions. Review collected by and hosted on G2.com. What do you dislike about 800.com? Honestly, I haven’t run into any issues while using the service. It doesn’t feel like it’s missing anything; if anything, it includes more features than I’ll probably ever need. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? It provides a complete phone system without requiring any additional hardware or software, so I don’t have to set up much of anything on my own. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12968274/official_response/edit) Thank you for sharing your positive experience with 800.com! We're thrilled to hear that you find our user-friendly UI, reliable performance, and responsive support valuable. We strive to provide a seamless experience for our customers, and we're delighted to know that you appreciate the ease of setting up extensions and analyzing call and text data. Thank you for choosing 800.com! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeannita T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeannita T.") JT Jeannita T. Writing Instructor-Online Small-Business (50 or fewer emp.) 5/7/2026 "800.com’s Stellar Support and Seamless Online-to-Phone Messaging" 5/5 What do you like best about 800.com? 800.com has stellar customer service and support. Whenever I run into an issue, the reps stay with me until it’s completely resolved. I love the seamless use of online services along with on-the-ground access. They track my text messages online and also alert me on my phone, which makes it easy to keep up with my communication activity. Review collected by and hosted on G2.com. What do you dislike about 800.com? The online interface isn’t particularly intuitive. It takes some time and effort to learn your way around and figure out how to set up the features within your account. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I was looking for a way to maintain an independent phone line that would separate my business calls from my personal calls, so I wouldn’t have to give out my personal cell phone number to prospective clients. Now I have that separate number, and I can answer calls on my cell phone knowing that they are business-related. Review collected by and hosted on G2.com. Show More Response from Tom English of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12775183/official_response/edit) Thank you for your feedback. We understand that the online interface may have a learning curve, and we're continuously working to improve user experience. Your input is valuable to us as we make enhancements to our platform. Current UserValidated ReviewerIncentivizedSource: Seller invite ![JanetStar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JanetStar V.") JV JanetStar V. CEO Small-Business (50 or fewer emp.) 12/18/2025 "Professional and Creative Solution for Non-Profits" 5/5 What do you like best about 800.com? I love all the features 800.com has. It allows me to be available to partners and the community by answering my calls and taking messages when I'm unavailable to do so. I can show my creativity through features like welcome calls and voicemails, which leave a professional look for my non-profit. These features make my organization look much bigger than it is and make what I offer stand out better and more polished. The initial setup was also very easy. Review collected by and hosted on G2.com. What do you dislike about 800.com? The only thing I could think of, would be the option to pay the way I want to pay such as paying a few days early instead of having to wait for the scheduled payment date. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com keeps me connected to partners and the community by handling calls and messages. It enhances my organization's image with features like welcome calls and voicemails, making us look bigger and more polished. Review collected by and hosted on G2.com. Show More Response from 800.com Marketing of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12116395/official_response/edit) Thank you for sharing your positive experience with 800.com! We're glad to hear that the features have been helpful for your non-profit organization. We understand your feedback about payment options and will take it into account for future enhancements. 4/22/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Riley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riley S.") RS Riley S. Small-Business (50 or fewer emp.) 6/16/2026 "Memorable Vanity Numbers, Seamless Call Management" 5/5 What do you like best about 800.com? 800.com has made it much easier for us to manage and track incoming calls for our spa. Having the memorable vanity number 833-FL-26TOX has helped with branding and makes it easier for patients to recall how to contact us. The call recording has helped a TON. What I like most is the call tracking, how easy it is to transfer to a cell phone when I leave the office, and how easy it is to set up. We switched back from a different company because the service is 10/10. The call tracking feature helps us understand who and where calls are coming from. Being able to forward calls to a cell phone is a huge benefit because we are not always at the front desk. We can still answer patient calls, schedule appointments, and make sure nothing is missed. The setup process was also incredibly seamless. We were able to get our vanity number up and running quickly with no technical issues, and everything was straightforward. We use 800.com alongside our CRM, email platform, and social media advertising. While it isn't directly integrated with our systems, we still manage. It allows us to receive and route calls efficiently while our other software handles appointments, patient records, and more, and together these tools help us provide a smooth experience. The initial setup was seamless and the support was great. I'd rate it a 10 out of 10 to recommend. Review collected by and hosted on G2.com. What do you dislike about 800.com? {"I notice a slight lag when transferring phones. It's not a deal breaker.","Only when we transfer calls, it takes a second to press 1 and cancel it.","800.com isn't directly integrated with our systems. We still manage, but it's not integrated."} Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com makes it much easier to manage and track incoming calls for our spa. The vanity number helps with branding and makes it easier for patients to recall us. Forwarding calls to a cell phone means we can answer patient calls and schedule appts when we're away from the front desk, so nothing's missed. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12967032/official_response/edit) Thank you for your positive review! We're happy to hear that the initial setup was convenient for you and that the call recording and call transfer features are helpful for your business. We also appreciate your feedback on the call lagging sometimes during transfers and are actively addressing this. If you need anything at all reach out to us at Support@800.com. 6/29/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/15/2026 "Professional 1-800 Number That Streamlines My Business" 5/5 What do you like best about 800.com? What I like most about 800.com is that it's convenient and gives me the professional 1800 number I need for my business, and it's customized. They reach out and stay in contact, and overall they provide very great customer service for the product, which helps make my business look professional. I like that I can integrate it with my website so I'm receiving calls and they're not being missed. The AI tool is basically taking the work off of me, a load, so that I can attend to the business, and it connects with the website, which is awesome since I have a system where you can process payments. It integrates everything and puts everything under one umbrella or one domain, and it's very user friendly. Everything works, and it makes my business perform at its highest capacity to be professional and take on big, even government contracts. The setup was very easy, and honestly I think everything works perfect and I don't have any complaints. Review collected by and hosted on G2.com. What do you dislike about 800.com? {"I guess the only thing is I really wanted to integrate your AI tool to taking orders for my business through my website. I like the AI to get online. Just like the human. Take the order, and let it process through my Toast system that's connected on my website once you press process orders. Communicate with the customer from the website — my price sheets and donuts — and then process the order."} Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? It solves the problem of staying professional by giving me a 1800 number for my business. I can integrate it with my website so I'm not missing calls, and the AI tool takes a load off me so I can attend to the business. It puts everything under one umbrella. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12632939/official_response/edit) Thank you so much for this awesome review Hilda! We absolutely love hearing how your custom number 1-844 TXB-MINI is helping Texas Best Mini Donut stand out and strengthen your brand identity. A memorable vanity number can make such a huge impact, and we’re thrilled we could help you secure one that fits your business so perfectly. It’s also great to hear that 800.com is helping you stay organized and present a more professional image to your customers. And honestly, we’re pretty thankful for new technology too 😊 Thanks again for choosing 800.com — and if we are ever in Texas, we are coming in for a donut! 6/29/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite HM Hilda M. Small-Business (50 or fewer emp.) 6/29/2026 "Professional 1-800 Number Made Easy Setup" 5/5 What do you like best about 800.com? What I like most is that 800.com gives me a professional 1-800 number for my business, so it looks professional and can bring me better opportunities. I also like that they check in anytime you upgrade or have AI, and they reach out and stay in contact with their customers as I'm using the 800 number they provided. I chose them over Grasshopper because they had the 1-800 number I needed available, and unlike the cheaper plan I was looking at, you actually get to interact with live agents. The initial setup was very easy. I'd rate them a 10 for recommending to a friend or colleague. Review collected by and hosted on G2.com. What do you dislike about 800.com? The one thing I'd improve is the AI tool. Since it integrates with my website, I'd like it to fully process orders. I think they're working on that. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? It solves the problem of not having a professional 1-800 number for my business, so I can bring in better opportunities and look professional. I also like that they check in and stay in contact with customers as I use the 800 number. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-13044532/official_response/edit) Thank you for choosing 800.com for your business needs. We're pleased to hear that you found the setup process easy and that our team has been helpful. We appreciate your feedback about the AI Agents and want to assure you that we are actively working on enhancing its capabilities to better serve you. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 6/24/2026 "Powerful Reporting, Affordable Toll-Free Numbers, and Awesome Support" 5/5 What do you like best about 800.com? I really love the reports I’m able to generate with 800.com; that’s probably my favorite feature. I also like that I can get new toll-free numbers anytime with minimal cost. On top of that, the customer service has been pretty awesome as well. Review collected by and hosted on G2.com. What do you dislike about 800.com? Sometimes I’m not able to receive voicemail messages left through 800.com. Also, for some reason, even after almost 10 years, I’m still receiving phone calls intended for the previous owners of my toll-free number. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? Because I run multiple businesses, I was struggling to keep everything separate using only my two cell phones, which created confusion for both me and my clients. Once I started using 800.com to give each business its own distinct phone number, I was able to better customize things like business profiles and greetings. Now I don’t miss important calls, I immediately know which customer is calling and which business they’re calling about, and it has increased my productivity while reducing the time I used to waste managing customer service calls. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-13009793/official_response/edit) Thank you for your feedback! We're thrilled that you find our reporting feature valuable. We are also actively working to address your concerns to enhance your experience with 800.com. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![P M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "P M.") PM P M. Member Small-Business (50 or fewer emp.) 4/13/2025 "Essential for New Businesses with Seamless Setup" 5/5 What do you like best about 800.com? I love 800.com because, as I mentioned, it's crucial for my brand new business to have a dedicated phone number. The ability to make and receive telephone calls and texts is extremely important for a startup, and 800.com provides these services seamlessly. Their pricing and benefits are paramount for my business needs. I also appreciate their inexpensive features, which are perfect for us. Integrating 800.com with my Gmail and Chrome services makes it even more valuable. The initial setup was quick and extremely easy. Review collected by and hosted on G2.com. What do you dislike about 800.com? I have no complaints, 800.com is great. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com because it provides me with a business phone number, allowing me to make and receive calls and texts, which is crucial for my new business. It's essential for serving clients promptly. The pricing and benefits make it extremely valuable for my startup. Review collected by and hosted on G2.com. Show More 5/7/2026 Current UserValidated ReviewerSource: Organic ![Karen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen A.") KA Karen A. Property Manager Real Estate Small-Business (50 or fewer emp.) 4/7/2026 "Seamless Transition and Cost-Effective Call Management" 5/5 What do you like best about 800.com? I like how 800.com can forward calls to my phone but also lets me use the app to make calls from the 800 number, so I don't have to use my private cell number. It's perfect for my small business, allowing me to see messages, voicemails, and who called easily. The price point is great, and it's very easy to use. The app makes managing calls simple by forwarding to my phone, taking and transcribing voicemails. The setup support was great, and the transition was seamless. I've had a perfect experience, and I would give it a ten. Review collected by and hosted on G2.com. What do you dislike about 800.com? Not knowing the call is from a fowarded 800.com phone call when it rings in is both a pro and a con. It's nice seeing the phone number coming in and I can usually guess it might be from a customer, but then I don't always know who it is because there's no caller ID. So that makes call forwarding a little less helpful. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? 800.com makes managing calls easy and cost-effective, forwarding them to my phone and transcribing voicemails. It allows me to call from my business number using the app, preserving my personal number's privacy. Switch from a live service due to its better pricing and easy setup. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12594655/official_response/edit) Thank you so much for this amazing and detailed review! We’re thrilled to hear that 800.com has helped make call management simple, affordable, and professional for your small business. It’s great to know that features like app-based calling, voicemail transcription, and seamless call forwarding are helping you stay connected while protecting your personal number. We also appreciate your thoughtful feedback regarding forwarded call identification. Depending on how calls are handled, there are a couple ways to make identifying incoming business calls easier — including optional in-app calling features that provide enhanced caller information, as well as customizable whisper messages that announce when a call is coming from your 800 number before you answer. Feedback like yours helps us continue improving the calling experience and making these tools easier to discover and use. If you’d like help setting up either of these options, or are interested in giving us additional feedback, please reach out to us at support@800.com and ask for Christina — we’d be happy to help! Thanks again for choosing 800.com and for the incredible recommendation — we truly appreciate your support! Current UserValidated ReviewerSource: Organic ![Muhammad R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad R.") MR Muhammad R. Owner Small-Business (50 or fewer emp.) 6/20/2026 "Professional Appearance, Easy Setup, Highly Recommended" 5/5 What do you like best about 800.com? I use 800.com for my marketing business, California Marketing Pro, so people can reach me by my business number and not contact my private phone number. It helps me let spammers call the 800 number while keeping my private number for family and friends. I like that using 800.com makes my business stand out as being professional. The initial setup was perfect, and I'm really satisfied with how it works. Review collected by and hosted on G2.com. What do you dislike about 800.com? I need an AI agent to do cold calling and answer calls. Review collected by and hosted on G2.com. What problems is 800.com solving and how is that benefiting you? I use 800.com so people can reach my business number instead of my private phone, letting me handle business and personal calls separately. It makes my business look professional. Review collected by and hosted on G2.com. Show More Response from Christina Reynolds of 800.com [Editedit](https://www.g2.com/survey_responses/800-com-review-12984664/official_response/edit) We're glad to hear that 800.com has been helpful for your marketing business and that the initial setup was perfect. We appreciate your feedback and are happy to have you as a satisfied customer! Check out our new AI Agent feature for answering calls at https://www.800.com/ai-agents 6/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![CallRail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![CTM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ ![Revenue.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Revenue.io") Revenue.io 4.7/5(579) ](https://www.g2.com/products/revenue-io/reviews) [ View All Alternatives ](https://www.g2.com/products/800-com/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which RIM solutions prevent regulatory violations through proactive requirement tracking in regulated industries where data accuracy is critical?](https://www.g2.com/discussions/which-rim-solutions-prevent-regulatory-violations-through-proactive-requirement-tracking-in-regulated-industries-where-data-accuracy-is-critical%20)[Which healthcare integration engines provide visual interface tracing and real-time message monitoring?](https://www.g2.com/discussions/which-healthcare-integration-engines-provide-visual-interface-tracing-and-real-time-message-monitoring)[What terminal emulators handle cross-platform protocol support best for legacy IT systems administration across mixed environments?](https://www.g2.com/discussions/what-terminal-emulators-handle-cross-platform-protocol-support-best-for-legacy-it-systems-administration-across-mixed-environments) [What are the highest rated IT compliance services for implementing proven solutions with minimal deployment risk?](https://www.g2.com/discussions/what-are-the-highest-rated-it-compliance-services-for-implementing-proven-solutions-with-minimal-deployment-risk)[Which payment analytics solutions integrate with both Stripe and PayPal simultaneously for unified transaction reporting?](https://www.g2.com/discussions/which-payment-analytics-solutions-integrate-with-both-stripe-and-paypal-simultaneously-for-unified-transaction-reporting)[Pros and Cons Details](https://www.g2.com/products/800-com/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)