--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1023 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1023 scale: '5' date_modified: '2026-08-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,023 ## About 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews) - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews) - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews) - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews) - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews) - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews) - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews) - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. 800.com is worth the small price **Rating:** 4.0/5.0 stars **Reviewed by:** Chris J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about 800.com?** 800.con was east to set up online and had an easy user interface and dashboard making it simple to transfer calls to different team members. 800.com also made it easy to set up welcome messages for new clients. **What do you dislike about 800.com?** 800.com didn't have much I didn't like. I would say the only thing I had trouble with 800.com is, the fact that trying to incorporate it with a secondary number in my phone was frustrating. **What problems is 800.com solving and how is that benefiting you?** 800.com solved the problem of having to have multiple numbers on our marketing and website to reach multiple people within our own business. 800.com streamlined that process for us. **Official Response from Annie Argueta:** > Thank you for your amazing review! ### 2. Great web interface but call routing is sometimes delayed by as much as 11 seconds. **Rating:** 3.5/5.0 stars **Reviewed by:** Oliver P. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about 800.com?** Web interface allows simple configuration. Generally good call quality. Worry free recuring billing. Wish there was a block / country black list for international calls **What do you dislike about 800.com?** Call performance and call quality are sometimes spotty. Worst performance when multiple phone numbers are set as simultaneous. The difference between phone switching can be as much as 11 seconds - which is worrisome. **What problems is 800.com solving and how is that benefiting you?** Customer access for branded 1-800 incoming calls to our customer support, sales, new products, and order support teams. Customers appreciate the convenience of toll free support. **Official Response from Annie Argueta:** > Thank you for your amazing review! ### 3. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about 800.com?** We needed an 800 number for a new texting service we implemented. 800.com was easy to use and reasonably priced. **What do you dislike about 800.com?** We were hoping to not need a new 800 number, but since we couldn't use our original number, it was a good solution. **What problems is 800.com solving and how is that benefiting you?** It allowed us to sign up for our texting service and have a custom number. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review! ### 4. Good service, increasing value without intrusive after-sales or other unnecessary nuisance contact. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin M. | Financial Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2020 **What do you like best about 800.com?** Stable no-frills service, good quality sound and reliable notifications. Long recording times, and a good interface for setting up outbound messages. Pricing is great! CS team added fax for no additional charge, AWESOME!! Choosing a memorable number is very important to me. 800.com is improving its offerings all the time, including a new phone app that lets outbound calls be identified as your 800 number! **What do you dislike about 800.com?** Service could use more features, most important, a way to make calls that can send the CLID with your business name included, not just your 800.com phone number. An enhanced phone menu navigation for the inbound caller to use, like "press [x] for the previous menu", or "Press 'star' to go back to the main menu" **Recommendations to others considering 800.com:** Shop for what you need in an 800 service with no excess bundled gimmicks and you will likely find this suits nearly all possible needs. **What problems is 800.com solving and how is that benefiting you?** Using extensions to delineate clients from networking partners. Have yet to fully implement full marketing of the number, as my business growth was sidelined for a while. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review and feedback! We truly appreciate it. ### 5. Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about 800.com?** Option to choose the desired number. Features within the portal **What do you dislike about 800.com?** Delay in phone calls could use improvement **What problems is 800.com solving and how is that benefiting you?** Not sure what they are working on, we don't have any on our end **Official Response from Annie Argueta:** > Thank you for leaving us such an amazing review! ### 6. great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse H. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about 800.com?** the voicemail and automation features make it convenient and easy to use **What do you dislike about 800.com?** nothing much to really dislike about this service **What problems is 800.com solving and how is that benefiting you?** right now it solves the issue of having a professional phone number to redirect clients and vendors to easily reach our company **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review! ### 7. 800.com for business is great **Rating:** 4.0/5.0 stars **Reviewed by:** Juan G. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about 800.com?** The business line with 800.com is completely customizable and user friendly. **What do you dislike about 800.com?** Haven't found anything to dislike about 800.com **What problems is 800.com solving and how is that benefiting you?** Allows me to keep in contact with my customers easily a dn withiut the hassle of carrying a second phone. **Official Response from Annie Argueta:** > Thank you for your amazing review! ### 8. Easy to setup, easy to use if you just want to receive calls **Rating:** 4.0/5.0 stars **Reviewed by:** Edgar V. | Cloud Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about 800.com?** It's very simple to set and use the calls come through with no problem, the app lets me see messages, voice mails and I can manage the calls in an efficient maner. **What do you dislike about 800.com?** The way the text messages and voicemail sync is not the best, they take time to download, and sometimes if you want to repeat the message the time feed from the app gets stuck and you have to start all over **What problems is 800.com solving and how is that benefiting you?** I'm not aware at the moment, I read the blogs here and there but so far my only hurdle is the text messages and the voicemail interactions inside the app. other than that I don't know **Official Response from Annie Argueta:** > Thank you for your review, Edgar! ### 9. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about 800.com?** Transfer call functionality, simple ivr system **What do you dislike about 800.com?** Current number pricing, seems a little expensive **Recommendations to others considering 800.com:** It's a very easy service to use and realiable. **What problems is 800.com solving and how is that benefiting you?** A toll free number for my clients to call **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review. We appreciate your feedback and value it as we continue to improve. ### 10. I've been using 800.com for a few years, and its been very helpful for my business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about 800.com?** I am able to have 2 numbers and a fax number. **What do you dislike about 800.com?** I have had issues with dropped calls when using the app, but ok when calling from my computer. **What problems is 800.com solving and how is that benefiting you?** Having a toll free number **Official Response from Annie Argueta:** > Thank you for your review! ### 11. Functionally Sound & Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Kyrah A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about 800.com?** I love how easy it is to use. We have two numbers through them and it works effortlessly. **What do you dislike about 800.com?** It's kind of expensive but worth the cost. The delay when answering on a forwarded phone is kind of long, but I think that's a setting on our end. **Recommendations to others considering 800.com:** It's worth it. Get your phone number and get those calls rolling in. Setting up a custom message is easy and allows you to give most customers what they need to know without a physical person talking to them. **What problems is 800.com solving and how is that benefiting you?** We own a business. This allowed us to have a professional toll-free number for our customers that's easy for them to remember. The number of calls has increased. Our main issue is keeping someone readily available to answer. The other issue is having a place to check the voicemails. We want our staff to be able to do this, but have only found ways to do it through a computer which prevents the on the floor staff from doing so when customers are present. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review. We truly appreciate your feedback as we continue to improve! ### 12. It is okay for what I need as a small business. **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn C. | Principal Inspector of Elections, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about 800.com?** It is rather easy to use. I was able to set it up on my own without assistance. **What do you dislike about 800.com?** It could use more features... It is not easy to say put on a holiday out of office message and switch back when the business reopens... it is a set it and forget it system. Also sometimes when the calls come through to my cell phone and I press 1 to accept it does not put the call through every time and I have to get a voicemail and call the client back. **What problems is 800.com solving and how is that benefiting you?** I can have a toll-free number to market... and it adds legitimacy to my small business **Official Response from Annie Argueta:** > Thank you for taking the time to give us feedback, as we continue to grow, we value it to continue to improve. ### 13. We use 800.com for our event business and can easily receive and manage calls! . **Rating:** 4.0/5.0 stars **Reviewed by:** TESS H. | Marketing & Events Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about 800.com?** Easy system to use and manage. We like the text and email notifications we receive. Streamlines calls from prospect clients. We love the fact that we receive notifications of calls and voicemails through text and email. It's a very intuitive platform that's easy to manage and use on the front end and backend **What do you dislike about 800.com?** Nothing that we can think of! It's a great product. Maybe cheaper monthly if anything? **Recommendations to others considering 800.com:** Definitely worth it! **What problems is 800.com solving and how is that benefiting you?** Streamlining phone calls to one number for our team. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us an excellent review! ### 14. Small business... acceptable service **Rating:** 3.5/5.0 stars **Reviewed by:** Mike W. | Sales Representitive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about 800.com?** Using 800.com is easy and simple to navigate their website and set up. **What do you dislike about 800.com?** Being easy and simple does not equate to the best. There are faults in their system that have been inherent for many years and they have not been able to correct. **What problems is 800.com solving and how is that benefiting you?** Signing up for 800.com gave us the ability to become a bigger-looking company, in the beginning, giving us a better credibility in the eyes of potential customers. **Official Response from Annie Argueta:** > Thank you for your feedback! As we continue to grow and improve, we appreciate your comments to better ourselves! ### 15. Online Fax Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about 800.com?** 800.com is easy to use and being web-based I can access it from anywhere, including sending faxes and accessing past faxes sent and received. It reduces costs by making a dedicated fax line obsolete. **What do you dislike about 800.com?** I have been using 800.com for a long time and miss the pay-as-you-go option. The monthly fee ended up being more expensive, but should be worth it if and when we use the service more frequently. **Recommendations to others considering 800.com:** Analyze the monthly cost **What problems is 800.com solving and how is that benefiting you?** We needed the ability to fax documents for specific scenarios, most importantly dealing with state government correspondence. 800.com gave us an easy to use web-based solution for faxing. **Official Response from Annie Argueta:** > Thank you for taking the time and leaving us a review! ### 16. Easy to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Dan A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2022 **What do you like best about 800.com?** its been a "set it and forget it" for me **What do you dislike about 800.com?** when card expired, missed email notification **What problems is 800.com solving and how is that benefiting you?** found a phone number thats easy to remember and makes us look more professional. ### 17. Very good - works just fine and is reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about 800.com?** It has a very easy to use user interface **What do you dislike about 800.com?** It is a little bit pricey for just hosting the number alone **What problems is 800.com solving and how is that benefiting you?** It is providing me a phone number for my business that looks professional **Official Response from Annie Argueta:** > Thank you for your review! ### 18. Everything you need, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about 800.com?** Easy to use interface, easy to use mobile app, effective features, full service, reasonable price, easy to sign up and manage, easy to upgrade or purchase additional numbers. **What do you dislike about 800.com?** Need to make it easier to cancel a service or subscription. I would prefer to have an option that is pay per minute used vs having to purchase a set number of minutes. **Recommendations to others considering 800.com:** See if a pay-by-minute plan better meets you needs first. **What problems is 800.com solving and how is that benefiting you?** I am actually not really using the service right now, but I like how easy it was to setup and may end up utilizing it more in the future. Has all the features I need for my business. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review. As we continue to improve, we value your feedback! ### 19. Quick and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Bob S. | Senior Acct Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about 800.com?** For my clients who need a memorable number for radio commercials, this was an easy choice **What do you dislike about 800.com?** I think there are too many options, less is more. Don't over think it **What problems is 800.com solving and how is that benefiting you?** No problems **Official Response from Annie Argueta:** > Thank you for your review, Bob! ### 20. I wish the app would work. **Rating:** 3.5/5.0 stars **Reviewed by:** Jenne H. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about 800.com?** The convenience of texts if I could do it on the app. **What do you dislike about 800.com?** I want to be able to answer texts through the app on my phone. **What problems is 800.com solving and how is that benefiting you?** Reviewing texts, saving customer voicemails and archiving calls. **Official Response from Annie Argueta:** > Thank you Jenne, for taking the time to leave us feedback. Your feedback help us improve and do better as we continue to grow! ### 21. Vesta **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph H. | m, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about 800.com?** ease of use, quick response, allows for multiple forwarding **What do you dislike about 800.com?** if not programmed just right, calls are lost without notice **Recommendations to others considering 800.com:** not a robust system. the quality and dropped calls is frequent. Worth the money! **What problems is 800.com solving and how is that benefiting you?** process more calls. If the voicemail timing is not set with ring timing then the calls go off into space **Official Response from Annie Argueta:** > Thank you for taking time to give us feedback, as we continue to grow, we value you taking the time to tell us how we can do better! ### 22. Simple, and easy to use. No errors so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about 800.com?** I really enjoy the extensions feature, it makes call routing simple and organized. **What do you dislike about 800.com?** No downsides stick out to me, sometimes I find that the call recording get cut short. **What problems is 800.com solving and how is that benefiting you?** We utilize 800.com for our company phone number, which allows us to route incoming calls to the correct department for multiple companies. **Official Response from Annie Argueta:** > Thank you for your review! ### 23. This service is great for routing calls where they need to go. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2022 **What do you like best about 800.com?** The upsides are the ease of setup, allowing you to create a business number that you can give out to customers in a matter of minutes. **What do you dislike about 800.com?** On occasion, the service will go down or not route calls properly. **What problems is 800.com solving and how is that benefiting you?** 800.com allows us to make sure calls are all organized in the same place, making sure we never miss a BEAT. **Official Response from Annie Argueta:** > Thank you for your review! We appreciate and value your feedback! ### 24. Reasonably priced services for corporate telephone needs **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about 800.com?** 800.com is an excellent easy to use platform. I was able to set everything up quickly, including automated greetings, call forwarding etc. Everything works as intended. **What do you dislike about 800.com?** What I don't dislike the most is that I can't use the number to call my clients from a landline. I have to use the app on my cell, which is inconvenient. I wish there were a solution where I could call clients from my office phone, and the call would be coming from my 800 number. Installing an app is an ok solution for the mobile phone, but it doesn't work for the landline. **What problems is 800.com solving and how is that benefiting you?** I needed a professional-looking 800 phone number to advertise my company. The benefits are the professional appearance. ### 25. 800.com My thoughts **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about 800.com?** The upside to 800.com is the ease of use. Having a dashboard that is easy to use is important. I have an assistant that is not as technically savvy as I am, and he has no issues with the dashboard. **What do you dislike about 800.com?** I don't particularly appreciate that the fax does not provide any confirmation of success. **What problems is 800.com solving and how is that benefiting you?** Credibility. Having an actual 800 number lends credibility to my business. I was blessed to be able to get one through 800.com. I tried to locate through other sources, and they required me to buy one at a substantial cost. ### 26. Fine toll-free number service for a reasonable price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about 800.com?** I like that 800.com has a simple user interface. I like the flexible options for forwarding calls, and I like being able to check my voicemails from any device. **What do you dislike about 800.com?** I used to be on an ala carte plan, where I paid only for the minutes I actually used. The price has gone up a lot since that plan has been discontinued and now I'm on a monthyly rate. **Recommendations to others considering 800.com:** 800.com provides a toll-free number for your business at a reasonable price. **What problems is 800.com solving and how is that benefiting you?** I sell digital products, and occasionally a customer will feel more comfortable with calling my business rather than emailing. Using 800.com has allowed us to provide customer service to these customers without having to give out anyone's cell phone number. ### 27. Solid and consistant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about 800.com?** The ease of use. My company has used this service for years and both its reliability and features have grown over time. Their customer service is also really helpful. **What do you dislike about 800.com?** The interface is not the best, but more than satisfactory for the price point. **What problems is 800.com solving and how is that benefiting you?** A centralized support phone number accessible by anyone in the company. ### 28. Great so far. Meets and exceeds expectations and performs great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about 800.com?** Systemizes my calls. Gives my company the professional appearance it deserves without breaking the bank. **What do you dislike about 800.com?** Needs more voice choices for the automated recordings. **What problems is 800.com solving and how is that benefiting you?** Giving my start-up the professional feel it deserves while systemizing and sorting calls. I realized how important it is to track your call traffic. ### 29. just did two weeks ago and they have an account now. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about 800.com?** my flex rate, unfortunately, it is not bookable for new customers. **What do you dislike about 800.com?** that the flex rate is no longer bookable. **What problems is 800.com solving and how is that benefiting you?** Easy number, Voicemail integrated ### 30. Overall, I enjoyed my experience using the service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about 800.com?** The Pricing, The Mobile App, Ease of Connectivity, & Simple To Use Dashboard **What do you dislike about 800.com?** I didn't experience anything that I'm unhappy with **What problems is 800.com solving and how is that benefiting you?** Call routing and marketing tracking ### 31. Good solid 800 number **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about 800.com?** That you can make calls from the app from your 800 number **What do you dislike about 800.com?** That we cannot display our company name when calling from the. Umber **What problems is 800.com solving and how is that benefiting you?** Calling leads ### 32. Reliable and efficient but missing bells & whistles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about 800.com?** Accuracy and efficiency, timely call transfers. **What do you dislike about 800.com?** They dont provide enough voices or the ability to create different sets of greetings **Recommendations to others considering 800.com:** Great to use. Easy. Efficient. **What problems is 800.com solving and how is that benefiting you?** Benefits are getting my customers over to me efficiently. I love the foward to your phone feature ### 33. I use 800.com to reach my customers with a number that represents what we do and who we are. **Rating:** 4.0/5.0 stars **Reviewed by:** Tommy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about 800.com?** People can remember you and reach you more readily with a vanity number. **What do you dislike about 800.com?** The billing is sometimes confusing and not easy to view current invoices. **What problems is 800.com solving and how is that benefiting you?** Getting a better response through advertising with a number that reflects my business. ### 34. The product worked exactly as desired. When I had an issue, they fixed it for me promptly. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark P. | Musician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about 800.com?** Quick customer service and a functioning customizable product **What do you dislike about 800.com?** The texting service didn't work at first without me calling them for them to fix it **Recommendations to others considering 800.com:** Definitely does its job! **What problems is 800.com solving and how is that benefiting you?** I created a specific marketing promo for a musician. It worked and people loved it ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?filters%5Bnps_score%5D%5B%5D=4&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A03%3A49+-0500&secure%5Bsession_id%5D=9fa63621-41f0-41b4-9b51-fcb1fd79c47d&secure%5Btoken%5D=8a6ff0eb94b2cc67c18ebde835fd077ffa8dcf8b55b1034b31cd0e7c215f8ead&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - 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Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **SMS Platform** - Reporting - Marketing Automation - White Label - API Integration - QR Codes **Compatibility - AI Voice Assistants** - Cross platform compatibility **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,742 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (571 reviews)