What do you like best?
Once you take the time to define your company, schedule creation is literally one click and perhaps a drag-and-drop tweak or two. 7Shifts manages employee availability, time off, shift switches, messaging - everything that used to require reams of paper, whiteboards, Post-It notes and a good memory. Employees have all of their schedule information available to them on the app, which is very intuitive and easy to use.
What do you dislike?
Nothing. 7Shifts fits my needs perfectly.
Recommendations to others considering the product:
Initial setup took about six hours spread across three days, defining business parameters, entering the staff, defining staff roles, defining the shifts that need to be covered, developing rules regarding availability/time-off submission deadlines and shift switching. The mobile app is intuitive enough that your staff should have a short learning curve - I needed to do very little one-on-one training. Once setup was complete and the staff was familiar with the app, I ran three weekly schedules in parallel with the paper schedule, and then we switched over to 7Shifts completely.
What problems are you solving with the product? What benefits have you realized?
Keeping track of weekly availability, time-off requests, shift switches, and inter-staff communication requires a lot of paper and a good memory. Creating the schedule on paper is time-consuming and leaves room for human error. 7Shifts automated the entire process, and reduced the time I spend managing my weekly schedule from several hours to five minutes per week. I always know who is working, and the staff has their availability and schedule at their fingertips.