They are very friendly, knowledgeable and responsive. Review collected by and hosted on G2.com.
It took about 3 weeks to start the project – I understand they are very busy but we wanted to go sooner. Review collected by and hosted on G2.com.
Response times and communication are fantastic Review collected by and hosted on G2.com.
There really is not anything that I dislike. Review collected by and hosted on G2.com.
My favorite thing is definitely great customer service and the service itself Review collected by and hosted on G2.com.
I don’t really dislike anything to be honest Review collected by and hosted on G2.com.
Excellent response time, Alyson has provided very good service Review collected by and hosted on G2.com.
High pricing; there are some competitors that offer lower rates Review collected by and hosted on G2.com.
Much better customer service than previous MSP Review collected by and hosted on G2.com.
Nothing to date I dislike from 7 layer solutions Review collected by and hosted on G2.com.
They were knowledgable in what would work best for our size of business and used that expertise to present and execute the right solution. We worked very well in-person and virtually to accomplish the tasks laid out for the project, and everything was thoroughly explained and guided. Review collected by and hosted on G2.com.
The cost may be high for smaller companies, but I can say you definitely are paying for quality and it is very much worth it. Review collected by and hosted on G2.com.
The consistency of their team has been the most positive experience. It is not a revolving door of new employees joining our account. We have had the same management team from the beginning, over 10 years. Review collected by and hosted on G2.com.
There are minor hiccups, but nothing that has become a concern. Audio/Visusal is a challenge, but this is more on our AV vendor. Review collected by and hosted on G2.com.
7 Layer's team is easy to rely on. When we have any issues, they respond in a timely manner. Their technology teams cover a wide range of systems, security, and traditional help desk/support services - a one stop shop for Microsoft Systems Engineering support. Review collected by and hosted on G2.com.
Any time you run into technical barriers where support or triage is needed, there's going to be moments of frustration. In today's world, we expect technology to work without error every single day. Having to wait for a technical issue to be resolved is one of the difficulties I've experienced but can understand and appreciate the troubleshooting process of identifying the root cause and creating preventative measures to avoid similar instances in the future. Review collected by and hosted on G2.com.
James ensures he checks in with us not just regularly on day-to-day issues but also when he becomes aware of potential situations he can assist with. He strives to find talent that is solving current needs. Review collected by and hosted on G2.com.
Their roster of skillsets should be deeper. One area of need I would have been interested in was AWS experience at an expert level. This would have fit a short-term urgent need as we searched for the best long-term fit. I think most use cases with 7Layer are a slam dunk, but occasionally you can find gaps in the skills they can provide. Review collected by and hosted on G2.com.
The professionals at 7 Layer Solutions dedicated to our agency are always available and will work until the job is done. They are easily approachable and will answer all our questions when needed. It is clear that their representatives are highly knowledgeable and dedicated to keeping up with the standards needed as technology and cybersecurity are constantly changing. Review collected by and hosted on G2.com.
The City has multiple departments, buildings, and critical systems being used. Our agency has the most significant number of employees, hardware, and software than any other department. It would be nice to have a dedicated representative solely for our department. Review collected by and hosted on G2.com.