The Storage M.
TM
The Storage M.
Owner
Small-Business (50 or fewer emp.)
"Responsive Support, but an Outdated UI and Login Experience"
3/5
What do you like best about 6Storage?

The customer service response time is good when there are issues. I have heard horror stories about poor technical support from other providers, so it's nice that this is a strength for 6. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

Some of the UI feels antiquated. There are no Auto Login links, the client passwords can be difficult for them. Overall it feels a bit behind the times Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you for taking the time to share this feedback. I’m glad to hear that our customer support response time has been a positive part of your experience with 6Storage. We know how important reliable, responsive support is when you are managing facilities day-to-day.

I also appreciate your honest comments about the user interface and login experience. Feedback like this is valuable because it helps us understand where operators are feeling friction and where we need to continue improving. As we keep enhancing the platform, ease of use, modern workflows, and a smoother tenant experience remain important areas of focus for our team.

We appreciate your trust in 6Storage and are grateful for the opportunity to continue supporting your facilities.

Michelle Otto

CEO, 6Storage

Thomas W.
TW
Thomas W.
Small-Business (50 or fewer emp.)
"Effortless Storage Management with Stellar Support"
5/5
What do you like best about 6Storage?

I like that 6Storage is based in St. Louis. It's great because the support team is very responsive, and the software is easy to use. Managing my storage facilities and website with it is efficient since it allows for handling multiple locations under the same account. It's also convenient for our customers to rent and pay online. Plus, they keep things fresh by testing and releasing new features often. When we needed some features that weren't available, they were usually introduced within a few weeks. The setup was very easy, as they guide you through the entire process. Also, using it with DaVinci Locks and our payment processor works well together. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

Email support is faster than phone support but they are very helpful when I need help. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you so much for sharing your experience with 6Storage. As CEO, it means a lot to hear that our team has made setup, support, and day-to-day management easier for your business.

Our goal has always been to build software that truly supports storage operators, especially those managing multiple locations, online rentals, payments, websites, and integrations like DaVinci Locks. I’m also glad to hear that our team has been responsive to your feature needs. Operator feedback plays a huge role in how we continue improving 6Storage.

We appreciate your honest note about phone support as well. While email support can sometimes be faster, we are always working to improve the overall support experience for our customers.

Thank you again for trusting 6Storage. We’re grateful to be part of your operation.

Michelle Otto

CEO, 6Storage

See how 6Storage improved
Lakeland Boat & RV S.
LS
Lakeland Boat & RV S.
Owner
Small-Business (50 or fewer emp.)
"Great Owner Interface That’s Easy to Navigate"
5/5
What do you like best about 6Storage?

Their interface for owners is great. Easy to maneuver around. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

For the less technologically savvy, customer, they can sometimes have difficulty with payment processing and switching out their credit cards. But, they would probably have that issue anywhere. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you for the wonderful review! We’re so glad you find the 6Storage owner interface easy to navigate and that upgrading to 6Security helped modernize your gate access system. We also appreciate your feedback about the tenant payment and credit card experience. We’re always looking for ways to make these processes easier for every customer, regardless of their comfort level with technology. Thank you for trusting 6Storage and 6Security to support your facility!

Michelle Otto

CEO, 6Storage

Roots in T.
RT
Roots in T.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Easy to Use, Fast Performance, and Responsive Support"
4/5
What do you like best about 6Storage?

It’s easy to use and effective for managing our clients’ needs. It integrates well with our gate and runs quickly with solid performance. The price is fair for what it offers, and support is responsive. I haven’t used the AI yet. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

I sometimes run into sync issues with Stripe, and the WordPress plugin still leaves something to be desired. That said, they’re working on v3 now, so hopefully we’ll see some improvement and growth there. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you for sharing your feedback! I’m so glad to hear that 6Storage has been easy to use, fast, and effective for managing your facility operations. It’s great to know that the gate integration, payment tools, automation, pricing, and support have been valuable for your team.

I also appreciate your honest feedback about Stripe sync issues and the WordPress plugin. We take that kind of input seriously, and it helps guide our continued improvements as we build and refine V3. Our goal is to keep making 6Storage more reliable, efficient, and operator-friendly for facilities like yours.

Thank you again for choosing 6Storage and for taking the time to leave such a thoughtful review.

Michelle Otto

CEO, 6Storage

See how 6Storage improved
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Streamlined Storage Management with Minor Glitches"
4/5
What do you like best about 6Storage?

I have two storage facilities and 6Storage has really freed up a lot of my time thanks to its automated transactions. I love that customers can rent a unit, make payments, and even move out all online. It also sends all customer invoices and past-due notices and automatically locks and unlocks units for past-due customers. The initial setup was detailed but went smoothly. These features make things a lot more convenient for me compared to when I had to manually send all invoices with Quickbooks Desktop. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

Sometimes I do experience glitches when an invoice is emailed to a customer. When they try to see the invoice, there is nothing attached. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you for sharing your experience with 6Storage! We’re glad the automation tools have helped save you time across both facilities by handling online rentals, payments, move-outs, invoices, past-due notices, and access restrictions. We also appreciate you bringing the occasional missing invoice attachment to our attention. Our support team is available to investigate this whenever it occurs and help ensure your customers receive the correct documents. Thank you for trusting 6Storage to help simplify your daily operations!

Michelle Otto

CEO, 6Storage

Patrick M.
PM
Patrick M.
CEO
Small-Business (50 or fewer emp.)
"User-Friendly and Easy to Navigate, but Limited Integrations Outside the U.S."
3.5/5
What do you like best about 6Storage?

6Storage is a user-friendly software that’s easy to use and straightforward to navigate. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

The main downside of using 6Storage is probably that their range of integrations is not very broad, especially for operators based outside the U.S.

We have been using V2 and have experienced issues with slowness, bugs, and other challenges along the way. However, their team has always been quick to respond and helpful in resolving the issues. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Hi Patrick,

Thank you for taking the time to share your feedback. I’m glad to hear that you find 6Storage user-friendly, easy to navigate, and valuable for automation. That is exactly what we want our software to do: simplify daily operations and help operators save time.

I also appreciate your honest comments about integrations outside the U.S. and your experience with slowness, bugs, and challenges while using V2. We know how important performance, reliability, and a strong integration ecosystem are, especially for operators in different markets. Our team is actively focused on improving these areas in V3 and continuing to expand what 6Storage can support.

I’m grateful that you recognized our team’s responsiveness. Supporting our customers through issues and listening to feedback like yours helps us continue improving the platform.

Thank you again for choosing 6Storage and for helping us make the software better.

Michelle Otto

CEO, 6Storage

Joanne P.
JP
Joanne P.
Office Administrator
Small-Business (50 or fewer emp.)
"Patient, Helpful Guidance to Set Up the Program to Its Full Potential"
5/5
What do you like best about 6Storage?

Being patient with me, and guiding me into setting up the program to it's fullest potential Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

havn't experienced anything yet in recardes to any dislikes Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Joanne, thank you so much for sharing your experience with 6Storage. I’m glad to hear that our team was able to provide patient, helpful guidance as you worked through setting up the software and your website.

At 6Storage, we know that getting the system set up correctly from the start makes a big difference in helping operators use the platform to its full potential. Dylan will be happy to hear that his support made the process easier for you.

We truly appreciate your trust in 6Storage and are excited to continue supporting you as you grow more comfortable with the program.

Michelle Otto

CEO, 6Storage

S M.
SM
S M.
Small-Business (50 or fewer emp.)
"Decent Software, Reporting Could Improve"
3.5/5
What do you like best about 6Storage?

I appreciate the ability to take payments anywhere and close the day from any location with 6Storage. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

I don't have the freedom to edit my customers like I could with my last software program. Customer service isn't the greatest. I don't get the reports I would like to have. I like things simplified, for example, at end of month I would like to pull up a move-in move-out report with specific details. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you for taking the time to share your feedback. I’m glad to hear that 6Storage has made it easier for you to take payments and close the day from anywhere.

I also appreciate your honesty around the areas where we need to improve. Reporting, customer editing flexibility, and simplified end-of-month workflows are important parts of daily operations, and I understand how frustrating it can be when those tools do not work the way you need them to.

Our team is actively focused on improving reporting and making key operational tasks easier and more efficient for our users. Feedback like yours helps us better understand what operators need most, including reports such as detailed move-in and move-out reporting.

We would welcome the opportunity to learn more about the specific reports and customer-editing options you are missing so we can better support your workflow. Please feel free to reach out to our team directly at help@6storage.com or call 314-786-3309.

Thank you again for your feedback and for using 6Storage.

Michelle Otto

CEO, 6Storage

KF
Kiara F.
Mid-Market (51-1000 emp.)
"Streamlined Storage Management with Smooth Setup"
4.5/5
What do you like best about 6Storage?

I appreciate managing multiple self-storage locations from one dashboard. The digital lease management feature minimizes efforts for customers, which is quite beneficial. The initial setup was smooth, and the ease of this process was a highlight for me. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

I wish 6Storage had expanded integration with accounting and ERP systems. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Small-Business (50 or fewer emp.)
"This has been a big mistake. The cost were higher than most."
0/5
What do you like best about 6Storage?

The fact that it is web based and secure over the internet. But the software has many, many bugs and really needs to be in bata or development mode. Review collected by and hosted on G2.com.

What do you dislike about 6Storage?

Bugs, bugs and more bugs. The system is constantly not doing what it should. Sends out late notices to good paying tenants who pay on time or early and it makes us the owners look bad. Review collected by and hosted on G2.com.

Response from Michelle Otto of 6Storage
Edit edit

Thank you for sharing your feedback. We’re sorry to hear that your experience with 6Storage has not met your expectations, and we understand how frustrating software issues can be when they affect daily operations.

After reviewing this feedback with our team, the late email issue has been addressed. Partial payments are supported in 6Storage, and while payments made in advance currently require an invoice, we are actively working on improvements to make that process smoother.

We’ve also resolved many reported issues and continue to make updates as the software evolves. Feedback like this helps us identify where additional training, clarification, or product improvements may be needed.

If you need any additional training or help with your account, please contact us at help@6storage.com or call 314-786-3309. Our support team will be happy to assist you.

Michelle Otto

CEO, 6Storage

See how 6Storage improved