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5pillows Alternatives & Competitors

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Top Alternatives to 5pillows

  • Zoho Desk
  • Freshdesk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • LiveAgent

Top 20 Alternatives & Competitors to 5pillows

Browse options below. Based on reviewer data you can see how 5pillows stacks up to the competition, check reviews from current & previous users in industries like #<Competitors::ProgrammaticText::Description::NullFilters:0x00007f381343c568>, and find the best product for your business.
    #1
  1. Zoho Desk

    (2,768)4.4 out of 5
    Optimized for quick response
  2. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with 5pillows:
    AI
    Continuous conversations and macros. Easy to navigate
    #2
  3. Freshdesk

    (2,348)4.4 out of 5
    Optimized for quick response
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with 5pillows:
    SB
    Freshdesk is straightforward to use and offers many features that can be customized to meet the business requirements. The ability to add multiple collaborators to support large numbers of our...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
  5. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with 5pillows:
    UC
    Friendly interface, very easy to navigate and locate all the tickets assigned. You can integrate it to your other social media accounts that is one really good feature.
    #4
  7. Salesforce Service Cloud

    (1,537)4.1 out of 5
    Optimized for quick response
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with 5pillows:
    Aruna H.
    AH
    this helps me keep the proper documentation of the leads and to keep the remainders make the work runs smooth
    #5
  9. LiveAgent

    (1,311)4.5 out of 5
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with 5pillows:
    Martin M.
    MM
    It is a great platform and provides some great features for supporting clients in one location.
    #6
  11. Front

    (670)4.6 out of 5
    Optimized for quick response
  12. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with 5pillows:
    Dave L.
    DL
    Email comments are the thing I use most in Front and has really improved internal communication.
    #7
  13. Salesforce Digital Engagement

    (408)4.2 out of 5
  14. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with 5pillows:
    Jordan R.
    JR
    I like the embedded nature of Snap-Ins, which prevents website visitors from needing to launch a separate tab or window to interact with employees.
    #8
  15. ActiveCampaign

    (7,007)4.6 out of 5
    Optimized for quick response
  16. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with 5pillows:
    Christina E.
    CE
    I like that they are constantly innovating ways to make life easier for me as a business owner.
    #9
  17. Sprout Social

    (1,418)4.3 out of 5
  18. Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with 5pillows:
    SS
    This is an excellent tool to manage social media accounts while gaining valuable analysis tools to easily understand and represent the value of the social media engagement to the business. The...Read more
    #10
  19. Intercom

    (1,296)4.4 out of 5
    Optimized for quick response
  20. Intercom allows you to communicate personally with every single customer.

    Categories in common with 5pillows:
    Todd L.
    TL
    The ability to interact with multiple people at once. Plus all the tracking data to better prospect
    #11
  21. Podium

    (1,181)4.6 out of 5
    Optimized for quick response
  22. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with 5pillows:
    RJ
    Navigation makes it so easy to use. Very user-friendly
    #12
  23. Birdeye

    (1,039)4.8 out of 5
    Optimized for quick response
  24. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with 5pillows:
    NP
    It's very direct and easy to use. It helps me track my reviews and allows me to work off of feedback.
    #13
  25. Sprinklr Modern Engagement

    (700)4.0 out of 5
    Optimized for quick response
  26. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with 5pillows:
    Nazih F.
    NF
    We work with over 8 different brands and 12 supported languages, and sprinklr is quite well done to support that much load at once. Its scheduling/planning tool for multiple pages and medium is...Read more
    #14
  27. LiveChat

    (684)4.5 out of 5
  28. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with 5pillows:
    Bogdan M.
    BM
    The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat)
    #15
  29. Reputation

    (558)4.4 out of 5
    Optimized for quick response
  30. Manage business reviews with enterprise reputation management software

    Categories in common with 5pillows:
    UA
    Easy to use, great follow up from your account manager.
    #16
  31. HubSpot Service Hub

    (550)4.4 out of 5
  32. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with 5pillows:
    NB
    Connectivity of tickets, deals, quotes and more Multiple users can take care of tickets and come in and out via the ticket format, and merging and web integrations aim (and often succeed at) making...Read more
    #17
  33. UJET

    (515)4.7 out of 5
    Optimized for quick response
  34. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with 5pillows:
    UR
    I love that is so easy to use. Very user-friendly! Ujet is an incredible tool! I use it at work and its high quality is better than its competitors! It is easy to use and is very efficient!
    #18
  35. Drift

    (489)4.3 out of 5
  36. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with 5pillows:
    AC
    For someone who's utilizing the free account. It is efficiently helpful to share video recordings.
    #19
  37. Salesforce Essentials

    (460)4.1 out of 5
  38. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with 5pillows:
    Alex W.
    AW
    Salesforce Essentials email integration its what makes me happy about the product, the Cloud-Based deployment and the easy of its interface. Searching any information through the tool is supper...Read more
    #20
  39. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  40. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with 5pillows:
    Jeff O.
    JO
    We have been using Genesys PureCloud for several years and find the features of the queue system, including its connectivity to Salesforce, very useful. When changes and updates are needed, it is...Read more