# Top 10 Xurrent ITSM Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 87 Explore the best alternatives to Xurrent ITSM for users who need new software features or want to try different solutions. Enterprise IT Management Software is a widely used technology, and many people are seeking easy to use, sophisticated software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to Xurrent ITSM include user interface and end users. The best overall Xurrent ITSM alternative is Freshservice. Other similar apps like Xurrent ITSM are ServiceNow IT Service Management, Jira Service Management, SysAid, and ServiceNow IT Operations Management. Xurrent ITSM alternatives can be found in [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Service Desk Software](https://www.g2.com/categories/service-desk). ## Best Paid & Free Alternatives to Xurrent ITSM - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [Atera](https://www.g2.com/products/atera/reviews) ## Top 10 Alternatives to Xurrent ITSM Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Xurrent ITSM stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consulting, and Airlines/Aviation, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,339 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Xurrent ITSM, Freshservice is: - Easier to admin - Easier to set up - More usable Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Xurrent ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-xurrent-itsm) **Compare Freshservice with other alternatives:** - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs ServiceNow IT Operations Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-operations-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs ClickUp](https://www.g2.com/compare/clickup-vs-freshservice) - [Freshservice vs ManageEngine Endpoint Central](https://www.g2.com/compare/freshservice-vs-manageengine-endpoint-central) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) ### 2. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,904 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Xurrent ITSM, ServiceNow IT Service Management is: - More expensive - Better at meeting requirements - Easier to admin Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Xurrent ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-xurrent-itsm) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) ### 3. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 988 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Xurrent ITSM vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-xurrent-itsm) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs ServiceNow IT Operations Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-operations-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-jira-service-management) - [Jira Service Management vs ManageEngine Endpoint Central](https://www.g2.com/compare/jira-service-management-vs-manageengine-endpoint-central) - [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management) ### 4. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 752 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Xurrent ITSM, SysAid is: - Easier to admin - Better at meeting requirements Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Xurrent ITSM vs SysAid](https://www.g2.com/compare/sysaid-vs-xurrent-itsm) **Compare SysAid with other alternatives:** - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) - [SysAid vs ClickUp](https://www.g2.com/compare/clickup-vs-sysaid) - [SysAid vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-sysaid) - [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid) ### 5. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 443 ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. Reviewers say compared to Xurrent ITSM, ServiceNow IT Operations Management is: - More expensive Categories in common with Xurrent ITSM: [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Xurrent ITSM vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-xurrent-itsm) **Compare ServiceNow IT Operations Management with other alternatives:** - [ServiceNow IT Operations Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-servicenow-it-service-management) - [ServiceNow IT Operations Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs SysAid](https://www.g2.com/compare/servicenow-it-operations-management-vs-sysaid) - [ServiceNow IT Operations Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-operations-management-vs-solarwinds-service-desk) - [ServiceNow IT Operations Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-operations-management) ### 6. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 785 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Xurrent ITSM, SolarWinds Service Desk is: - Easier to admin Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Xurrent ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-xurrent-itsm) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ClickUp](https://www.g2.com/compare/clickup-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) ### 7. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,591 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Xurrent ITSM, NinjaOne is: - Easier to admin - Easier to set up - Easier to do business with Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Xurrent ITSM vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-xurrent-itsm) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs ServiceNow IT Operations Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-operations-management) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs ClickUp](https://www.g2.com/compare/clickup-vs-ninjaone) - [NinjaOne vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-ninjaone) - [NinjaOne vs Atera](https://www.g2.com/compare/atera-vs-ninjaone) ### 8. [ClickUp](https://www.g2.com/products/clickup/reviews) By ClickUp **Average Rating:** 4.6/5 **Total Reviews:** 13,157 ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. Reviewers say compared to Xurrent ITSM, ClickUp is: - Better at meeting requirements - Easier to admin Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Xurrent ITSM vs ClickUp](https://www.g2.com/compare/clickup-vs-xurrent-itsm) **Compare ClickUp with other alternatives:** - [ClickUp vs Freshservice](https://www.g2.com/compare/clickup-vs-freshservice) - [ClickUp vs ServiceNow IT Service Management](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management) - [ClickUp vs Jira Service Management](https://www.g2.com/compare/clickup-vs-jira-service-management) - [ClickUp vs SysAid](https://www.g2.com/compare/clickup-vs-sysaid) - [ClickUp vs ServiceNow IT Operations Management](https://www.g2.com/compare/clickup-vs-servicenow-it-operations-management) - [ClickUp vs SolarWinds Service Desk](https://www.g2.com/compare/clickup-vs-solarwinds-service-desk) - [ClickUp vs NinjaOne](https://www.g2.com/compare/clickup-vs-ninjaone) - [ClickUp vs ManageEngine Endpoint Central](https://www.g2.com/compare/clickup-vs-manageengine-endpoint-central) - [ClickUp vs Atera](https://www.g2.com/compare/atera-vs-clickup) ### 9. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) By Zoho **Average Rating:** 4.5/5 **Total Reviews:** 1,125 Endpoint Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Reviewers say compared to Xurrent ITSM, ManageEngine Endpoint Central is: - More expensive - Easier to admin Categories in common with Xurrent ITSM: [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Xurrent ITSM vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-xurrent-itsm) **Compare ManageEngine Endpoint Central with other alternatives:** - [ManageEngine Endpoint Central vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-endpoint-central-vs-servicenow-it-service-management) - [ManageEngine Endpoint Central vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs SysAid](https://www.g2.com/compare/manageengine-endpoint-central-vs-sysaid) - [ManageEngine Endpoint Central vs ServiceNow IT Operations Management](https://www.g2.com/compare/manageengine-endpoint-central-vs-servicenow-it-operations-management) - [ManageEngine Endpoint Central vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-endpoint-central-vs-solarwinds-service-desk) - [ManageEngine Endpoint Central vs NinjaOne](https://www.g2.com/compare/manageengine-endpoint-central-vs-ninjaone) - [ManageEngine Endpoint Central vs ClickUp](https://www.g2.com/compare/clickup-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs Atera](https://www.g2.com/compare/atera-vs-manageengine-endpoint-central) ### 10. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,221 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to Xurrent ITSM, Atera is: - Easier to set up - Easier to admin - More usable Categories in common with Xurrent ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Xurrent ITSM vs Atera](https://www.g2.com/compare/atera-vs-xurrent-itsm) **Compare Atera with other alternatives:** - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management) - [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid) - [Atera vs ServiceNow IT Operations Management](https://www.g2.com/compare/atera-vs-servicenow-it-operations-management) - [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [Atera vs NinjaOne](https://www.g2.com/compare/atera-vs-ninjaone) - [Atera vs ClickUp](https://www.g2.com/compare/atera-vs-clickup) - [Atera vs ManageEngine Endpoint Central](https://www.g2.com/compare/atera-vs-manageengine-endpoint-central) --- ## Xurrent ITSM Alternatives FAQs ### What features do alternatives offer that Xurrent ITSM does not? Xurrent ITSM lacks native disaster recovery and threat detection features, which are available in some alternatives. ### What are the best alternatives to Xurrent ITSM? The best alternatives to Xurrent ITSM include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1863 reviews), [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 984 reviews), [SysAid](https://www.g2.com/products/sysaid/reviews) (4.5/5 stars, 748 reviews), [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 stars, 4307 reviews), and [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 stars, 1164 reviews). These alternatives are highly rated and offer comprehensive ITSM and endpoint management capabilities. ### Which Enterprise IT Management tools do reviewers recommend instead of Xurrent ITSM? Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of use, automation, and quick implementation, with 229 mentions of ease of use and 101 mentions of automation. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is favored for its centralized platform, automation, and integration capabilities, with 163 mentions of ease of use and 84 mentions of automation. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is praised for its customizable workflows and integration with development tools, with 46 mentions of ease of use and 31 mentions of automation. [SysAid](https://www.g2.com/products/sysaid/reviews) is noted for its AI-driven automation and user-friendly interface, with 33 mentions of ease of use and 27 mentions of automation. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) stands out for its endpoint management, patching, and remote access, with 1373 mentions of ease of use and 820 mentions of automation. [Atera](https://www.g2.com/products/atera/reviews) is recommended for its all-in-one platform combining RMM, helpdesk, and automation, with 386 mentions of ease of use and 273 mentions of automation. These alternatives also outperform Xurrent ITSM in ease of administration and setup, making them strong recommendations for enterprise IT management needs. ### How does Xurrent ITSM compare to Freshservice? According to G2 data, both [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) and [Freshservice](https://www.g2.com/products/freshservice/reviews) hold an equal average rating of 4.6 out of 5, with Freshservice having a significantly larger review base (1,335 reviews) compared to Xurrent ITSM's 87 reviews. Freshservice leads slightly in usability (9.2 vs 9.1), ease of setup (8.8 vs 8.7), ease of administration (9.0 vs 8.6), and ease of doing business with (9.1 vs 9.2, marginal difference). Xurrent ITSM scores marginally higher in support (9.1 vs 9.0). Feature-wise, Freshservice offers Disaster Recovery and Threat Detection capabilities not available in Xurrent ITSM. User sentiment highlights Freshservice's strengths in ease of use (229 mentions), extensive features (116 mentions), automation (101 mentions), and customer support (67 mentions). Xurrent ITSM is praised for ease of use (14 mentions), intuitive interface (7 mentions), and continuous improvement (4 mentions), but users note limitations such as missing features (5 mentions) and an outdated interface (3 mentions). Freshservice users emphasize its robust ticketing system, automation, asset management, and integrations, while noting some limitations in customization and reporting. Xurrent ITSM users appreciate its intuitive UI and fast implementation but report challenges with limited integrations and a dated UI. Overall, Freshservice provides a broader feature set and stronger ecosystem, whereas Xurrent ITSM offers a focused, service-centric approach with excellent customer responsiveness. ### Why do users choose Freshservice over Xurrent ITSM? Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over Xurrent ITSM primarily for its comprehensive feature set and scalability, as evidenced by 1,335 reviews praising its ease of use (229 mentions), extensive automation capabilities (101 mentions), and robust ticketing system (101 mentions). Freshservice's integrated asset management and wide range of integrations (70 mentions) enable organizations to centralize IT operations effectively. Freshservice also scores higher in ease of administration (9.0 vs 8.6) and ease of setup (8.8 vs 8.7), facilitating faster deployment and smoother onboarding. Its user-friendly interface and customization options (62 mentions) allow teams to tailor workflows to their needs, enhancing productivity. Additionally, Freshservice offers Disaster Recovery and Threat Detection features absent in Xurrent ITSM, providing added security and resilience. While some users note limitations in reporting and occasional complexity, Freshservice's strong customer support (67 mentions) and continuous product improvements contribute to its preference. 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