Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Exceptional Customer Service!"
5/5
What do you like best about 401GO?

Kelly Wilde and the 401GO team consistently provides exceptional customer service. I know I can call them with questions and I'll get clear, confident answers quickly, with documentation and confirmation each and every time. Thank you! Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Nothing! The platform is user-friendly and the staff is accessible, competent, and kind. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Thank you for your feedback! We are glad to hear that you find our platform user-friendly and our staff accessible, competent, and kind. We strive to make the process as smooth as possible for our customers.

Tim W.
TW
Tim W.
Co-Founder | Wealth Advisor
Small-Business (50 or fewer emp.)
"The best 401k technology platform available!"
5/5
What do you like best about 401GO?

The tech platform makes administering and managing a 401k such a breeze. And for participants, the built-in financial wellness feature is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

The platform is so easy to use it almost makes you feel like you're doing something wrong - LOL Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Thanks for the review Tim. I promise you aren't doing anything wrong - we're just that easy - the way it should be.

Teresa E.
TE
Teresa E.
President
Small-Business (50 or fewer emp.)
"Easy to navigate. Customer support is great. Love having a regular 401Go representative."
4.5/5
What do you like best about 401GO?

Navigating through the program is easy. Most importantly, having an assigned rep for our company who can resolve or answer questions is huge with efficiency. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

When learning the program, it can be frustrating like any other program. But once you learn the program, it's easy to navigate. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Thanks for the kind review Teresa. Yes, we do have amazing customer support - they love serving our small business clients and their employees.

Gary D.
GD
Gary D.
Consultant, Canon
Small-Business (50 or fewer emp.)
"401Go Has Been Great For Us"
5/5
What do you like best about 401GO?

The 401Go team was knowledgeable. Set up was very easy. Compared with other plans, their prices are unbeatable. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

I have not found anything that I dislike as of yet and we have been using 401Go for approximately 2 years. Review collected by and hosted on G2.com.

Response from Jennifer Stott of 401GO
Edit edit

Thanks for your support Gary! It sounds like 401GO has been a great value for your business.

RO
Randy O.
Small-Business (50 or fewer emp.)
"Very easy and explained very well!"
5/5
What do you like best about 401GO?

Everyone I have dealt with is so friendly, knowledgeable, and fantastic to work with! Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Honestly, nothing... overall really fantastic! Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Hi Randy! Thanks for the review, I love hearing this and agree, we have the best people.

Tina B.
TB
Tina B.
Finance & Administration Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Great Support if You Need It"
5/5
What do you like best about 401GO?

User experience/ease of use is top-notch. On the rare occasion I needed to reach out for support, I received a prompt response that thoroughly answered my question. Jared and Kelly are fantastic! Review collected by and hosted on G2.com.

What do you dislike about 401GO?

The only drawback is that although there are integrations with payroll providers, we wanted the one-stop-shop of a PEO. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

We're glad to hear that 401GO has made 401(k) administration easy for you. We appreciate your feedback - we are working with a lot more PEOs and hopefully soon you will have more options with PEOs using our platform for their in-house solutions.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Customer Service is superb!"
4.5/5
What do you like best about 401GO?

Kelly is available to help understand 401go Review collected by and hosted on G2.com.

What do you dislike about 401GO?

At this time there is nothing I don't like Review collected by and hosted on G2.com.

Response from Jennifer Stott of 401GO
Edit edit

Thanks for your review! We're so happy to be able to help your small company offer a retirement plan. We are always adding new payroll integrations, and hope we'll be able to help with yours too.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Millenial Tech in the 401k Arena"
4.5/5
What do you like best about 401GO?

The ease of access and ease of use is pretty much unparalleled across different platforms that I've tested. It is very easy from start to finish, everything from administrator signup, payroll setup, investment selection, all of it. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Although it's easy to use, the user interface can be a little tricky to figure out. Sometimes oversimplifying a dashboard into a limited number of icons makes it tough to find things when you need them. I'd flesh it out just a little bit further. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Thanks for the review and feedback. We are always finding ways to improve the user experience and dashboards - your input is highly valuable.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Excellent 401K management program!"
5/5
What do you like best about 401GO?

401Go is very easy to use. Our CPA and financial team were really impressed with it too. The best part might have been the onboarding support. They were very helpful in guiding us each step of the way Review collected by and hosted on G2.com.

What do you dislike about 401GO?

We are just starting to use it but so far, nothing to dislike about it. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Thanks for the kind review. The tech is certainly some of the best out there but as you've discovered, our real secret to success is our amazing client success team.

GS
Gabriella S.
Mid-Market (51-1000 emp.)
"Kelly Is amazing & Helpful"
5/5
What do you like best about 401GO?

401go is a user-friendly system. They have a 360 team that will assist in setting up weekly tasks. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

I would love to see 401go be integrated with Kronos. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO
Edit edit

Gabriella, I completely agree, Kelly is amazing! We are working on the Kronos integration. We have one mostly complete but now we are waiting on them.