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AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/27/2023

"401GO is simply the easiest way to track 401k investing."

5/5

What do you like best about 401GO?

The ease of use is my favorite aspect. The platform has everything laid out in front of me, no hunting around for things. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

As an end user, I'm disappointed that there's no app for my phone!! Hopefully that will change soon? Review collected by and hosted on G2.com.

What problems is 401GO solving and how is that benefiting you?

Our business caters to small business owners. Most of these folks have no idea how to set up a 401k plan for their employees. Now that states are starting to require plans, the 401GO platform makes so much sense for these clients. Everything is spoon-fed to them. The support desk is great, too. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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We're glad to hear that you find 401GO easy to use! I'm also delighted to share that we now have mobile apps for both Android and iOS - just search for 401GO in the app store.

TB

Tim B.

Small-Business (50 or fewer emp.)

4/25/2023

"Simple and effective"

4/5

What do you like best about 401GO?

The cost of 401GO is very appealing and the website is easy to use. We enrolled all of our employees and they didn't have a problem navigating the website to pick set up their accounts. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

A mobile app would be greatly appreciated. Also, one of my employees wanted to contribute to a Roth IRA, but was not able to. I heard from my representative that this option may become available soon though. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thanks for the review and feedback Tim. The mobile app is toward the top of the development road map and should be available within the next 6-12 months. As for the IRA, that is right around the corner, we are putting alpha clients on now and it should be available to everyone within the next month or two. Keep the feedback and suggestions coming.

AL

Adam L.

Small-Business (50 or fewer emp.)

4/27/2023

"Great option for a 401K."

5/5

What do you like best about 401GO?

Technology based and easy to use. The company focuses on making the onboarding process simple for employers. Especially ones that don't use technology frequently. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Sometimes the process needs a person's touch to get through. 401K has been great at being available when that comes up, but that would be the only frustration I've seen. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thanks for the review Adam. I'm glad to hear you find it easy to use. We'll never stop improving it and your feedback and input is helpful in making our product the best out there.

EC

Elisa C.

Small-Business (50 or fewer emp.)

4/28/2023

"Go with 401go"

4.5/5

What do you like best about 401GO?

It forces the plan administrators and participants to handle things online directly with the TPA Review collected by and hosted on G2.com.

What do you dislike about 401GO?

They need to provide more visibility for the rep/user to participant information and balances without having to pull up reports Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thanks for the review Elisa and feedback on better visibility for admins to see participant information.

JK

Joel K.

Small-Business (50 or fewer emp.)

4/28/2023

"401GO is Easy Peasy!"

5/5

What do you like best about 401GO?

No other platform exists where an advisor may help their client open a qualified retirement plan in 15 minutes! We love that all the plan documents are e-signable and available for download immediately. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

We need a more straightforward process for rolling old retirement accounts into client 401K plans at 401GO. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thanks for the review Joel. You are right on the plan conversion process, this is especially difficult since many of the other providers have old/slow ways of doing things - we are somewhat at their mercy. Regardless, we are always working on ways to improve that.

LD

Lucia d.

Small-Business (50 or fewer emp.)

4/26/2023

"Easy to use for administrators"

4.5/5

What do you like best about 401GO?

As an administrator for a small non-profit, 401GO makes submitting payroll information easy and intuitive. Employees are also able to easily adjust their contribution amounts and the system lets me know immediately as well as reminds me before a payroll run to update the amounts. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Like with any retirement product, in general, I wish fund information was more easily digestible. I do like the "canned" options that allow participants to choose an investment strategy rather than get so into the weeds with investment options Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thanks for the kind review Lucia. I'm glad everything is working out for you and your team.

CB

Carl B.

Health Safety Environment Coordinator

Small-Business (50 or fewer emp.)

7/26/2023

"Easy to navigate and comprehend"

4/5

What do you like best about 401GO?

Ability to know exact numbers, where the figures are and how they add up. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

I don't fully understand but it's not a 401go problem, it's a me problem. Editorial? Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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We're glad to hear that you find 401GO easy to navigate and comprehend. Understanding your retirement savings is crucial, and we strive to make it as clear as possible.

TY

Timothy Y.

President

Small-Business (50 or fewer emp.)

2/8/2023

"Easy to use, low cost, open architecture, and responsive."

5/5

What do you like best about 401GO?

The fee is transparent and easy to understand. $9/ month/ participant or $108 per year per participant. This includes record keeping and TPA work. Open architecture is key from a fiduciary point of view. And that the platform is easy to use is essential in this day and age. Plan set-up takes a whopping ten minutes and plans can be up and running in 2 - 3 days. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

In order to see a plan from a plan sponsor's view, I need to request permission of the plan sponsor.

In order to see a plan from an employee's view, I need to request permission from the employee. This is not an effective use of my time.

Also, given the very low annual fee and easy-to-use platform, I am concerned this platform may be setting itself up to be purchased by a larger competitor. This could the plan and advisor a lot of conversion work. Review collected by and hosted on G2.com.

What problems is 401GO solving and how is that benefiting you?

401go is solving the problem of opaque fees by being transparent about what they charge. They lessen the fear of "too much admin work" by providing excellent support to plan sponsors and employees. Open architecture that is revenue neutral brings a smile to every advisor's face. I am also impressed by the openness of founders to feedback/ improvements and their fast response time. This is unusual in the industry. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thanks for the review Timothy! You've been a great partner from day one and I love hearing this helpful feedback. We have built a number of reports that help as a workaround for having default view permission on all participants and plans. We have to work through some fiduciary concerns before we can grant default access to all partners but I assure you, we are working on it.

SY

Sandra Y.

Mid-Market (51-1000 emp.)

4/25/2023

"Better experience now that things have been ironed out"

4/5

What do you like best about 401GO?

Our employees love that they can contribute to their retirement, we love the different options that were offered to us as a company. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

They indicated they were integrated with Kronos but turns out they were not and we had to do all of the uploads. Now the team at 401GO is taking care of it Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

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Thank you for the review and feedback Sandra. I'm glad your employees are able to enjoy this benefit. I'm glad our True 360 team has been able to smooth out some of the issues you were having with Kronos.

DK

Dr. Mark K.

Owner

Small-Business (50 or fewer emp.)

1/27/2022

"Quick transition of existing 401K plan"

5/5

What do you like best about 401GO?

The customer service was excellent from the first conversation all the way through the transition to 401Go. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

There is nothing that I dislike. The service and software interface has been excellent. Review collected by and hosted on G2.com.

Response from Jennifer Stott of 401GO

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Thanks Dr. Mark, our support team thinks you're wonderful too!