--- title: 401GO Reviews meta_title: '401GO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how 401GO works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 152 scale: '5' date_modified: '2026-06-18' parent_category: name: HR url: https://www.g2.com/categories/hr --- # 401GO Reviews **Vendor:** 401GO **Category:** [401(k) Software](https://www.g2.com/categories/401-k) **Average Rating:** 4.8/5.0 **Total Reviews:** 152 ## About 401GO 401GO is a type of retirement plan solution designed to help businesses and their employees access affordable and efficient 401(k) plans. Recognizing the challenges that small businesses face in providing retirement benefits, 401GO aims to bridge the gap by offering a streamlined approach to setting up and managing retirement plans. The target audience for 401GO includes small business owners who may have previously felt excluded from the retirement plan market due to high costs and complex setups. Many of these businesses understand the importance of providing retirement options to their employees but lack the resources or knowledge to implement such plans effectively. Key features of 401GO include a quick setup process that can be completed in just minutes, as opposed to the weeks or months typically required by traditional providers. This efficiency is complemented by an economical pricing structure that allows small businesses to offer competitive retirement benefits without straining their budgets. Additionally, 401GO takes care of all the administrative details, freeing up business owners to focus on their core operations rather than getting bogged down in paperwork. The platform employs innovative automated technology to manage the complexities of retirement planning, ensuring that both employers and employees can easily navigate their options. This technology not only simplifies the enrollment process but also provides ongoing support and resources to help users make informed decisions about their retirement savings. By offering a practical and beneficial 401(k) plan, 401GO empowers small businesses to enhance employee satisfaction and retention while promoting financial security for their workforce. Overall, 401GO stands out in the retirement plan market by providing a tailored solution that meets the unique needs of small businesses. Its commitment to affordability, efficiency, and comprehensive support makes it a valuable resource for employers looking to provide their employees with essential retirement benefits. ## 401GO Pros & Cons **What users like:** - Users find 401GO to be **easy to set up and use** , with excellent support and communication throughout the process. (13 reviews) - Users find the **easy setup** of 401GO remarkably intuitive, making management of their 401(k) plans seamless. (11 reviews) - Users appreciate the **comprehensive management** of 401(k) plans provided by 401GO, making retirement planning effortless and efficient. (10 reviews) - Users appreciate the **fast and personable customer support** of 401GO, enhancing their overall experience and satisfaction. (10 reviews) - Users value the **simplicity and affordability** of 401GO, making retirement management stress-free and efficient. (5 reviews) - Users praise the **responsive representatives** at 401GO, highlighting their helpfulness and support throughout the management process. (4 reviews) - Users appreciate the **intuitive and user-friendly interface** of 401GO, making retirement management hassle-free and efficient. (4 reviews) - Users find the **easy management** of 401GO convenient, with quick setup and efficient support options. (3 reviews) - Investment Options (3 reviews) - Setup Ease (3 reviews) **What users dislike:** - Users struggle with the **inadequate guidance** offered by 401GO, finding it difficult to navigate and customize options effectively. (2 reviews) - Users face **integration issues** with Square payroll and HRIS platforms, complicating employee management and reporting tasks. (2 reviews) - Users feel the **limited options** of funds and stocks in 401GO restrict their investment choices and flexibility. (2 reviews) - Users find the **manual labor involved in extending rates** and fixing enrollment issues to be cumbersome and complex. (2 reviews) - Users face **payroll issues** with discrepancies in retirement calculations, leading to confusion despite some resolutions. (2 reviews) - Users find **navigation cumbersome** , needing multiple steps for login and experiencing clunky performance during tasks. (2 reviews) - Users find the **complex administration** of 401GO challenging, particularly for new users navigating its features. (1 reviews) - Users find the **difficulty understanding** of 401GO's performance and allocation changes frustrating and cumbersome. (1 reviews) - Users are frustrated by **email issues** , including verification processes that hinder access for those without email. (1 reviews) - Enrollment Issues (1 reviews) ## 401GO Reviews ### 1. Seamless 401(k) Management for my small business **Rating:** 4.5/5.0 stars **Reviewed by:** Weston M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about 401GO?** I use 401GO to manage the 401(k) retirement plan for my small business, and it helps me offer a retirement plan for our employees at a pretty low cost. I liked the seamless transition between my payroll company and 401GO, making it easy for me, and our employees who find it very user-friendly. As a small business owner with limited free time, having 401GO set it up for me and talk me through it was very helpful. The initial setup was very easy, I'd say nine out of 10. **What do you dislike about 401GO?** Sometimes it's a little bit hard to get a hold of my representative, but mostly they are good overall. **What problems is 401GO solving and how is that benefiting you?** 401GO helps me manage a 401(k) retirement plan for my small business at a low cost. It's user-friendly and seamlessly integrates with my payroll, saving me time. Setting it up was easy, and the transition was smooth for my employees. ### 2. Extremely Helpful Customer Service for Smooth 401(k) Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about 401GO?** Their customer service when transferring retirement accounts from an external company to their 401k plan and transferring out when I switched jobs was extremely helpful and made the process smooth and easy for me. **What do you dislike about 401GO?** Their online investment platform felt basic and I don't remember it having a ton of resources available for modes of investment of my retirement account. **What problems is 401GO solving and how is that benefiting you?** The retirement accounts that my company previously were hosted through closed due to a removal of their plans for employees associated with a small business and 401GO was able to help us all transfer our retirement accounts over easily and with minimal issues. ### 3. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about 401GO?** The app and great customer service make it easy to get started. **What do you dislike about 401GO?** As an employer, I ran into a few hiccups getting everything set up, which was to be expected. As an employee enrolled in the 401k, though, I have nothing to dislike. **What problems is 401GO solving and how is that benefiting you?** Its uncommon for nursing homes in our area to offer a 401k for the employees. 401GO is helping us save for our future. ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about 401GO?** The site is extremely easy to use. As a bookkeeper, I can easily transfer between my client's accounts as well as my own. **What do you dislike about 401GO?** Nothing! I like everything about 401GO so far. **What problems is 401GO solving and how is that benefiting you?** It supplies an extremely easy to use platform that allows participants to add themselves in a short amount of time. **Official Response from Daniel Beck:** > Jessica, thank you for the kind review! I'm delighted to hear this is working so well for you and your clients. We can't do what we do without amazing partners like you. Thanks! ### 5. Great Platform with Room for Better Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Arun J. | system administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about 401GO?** 401GO takes the hassle out of managing retirement plans, making the process straightforward and stress-free. The platform is easy to use, clearly outlines its fees, and automates the majority of administrative work, which saves a significant amount of time. The support team is quick to respond and consistently helpful with any questions that arise. This makes 401GO an excellent choice for small and mid-sized businesses looking to provide 401(k) plans without dealing with unnecessary complexity. **What do you dislike about 401GO?** One aspect I find challenging with 401GO is that its interface can occasionally seem somewhat complicated, especially for those using it for the first time. Certain features, such as plan customization and navigating reports, might benefit from being more user-friendly. Additionally, having faster support response times or more comprehensive guides for administrators would be very helpful. **What problems is 401GO solving and how is that benefiting you?** 401GO significantly simplifies the management of employee retirement plans by removing much of the typical complexity. It automates a majority of administrative tasks, such as payroll integration, compliance, and reporting, which not only saves considerable time but also helps minimize errors. Additionally, the platform provides employees with a straightforward way to monitor and manage their retirement savings, encouraging greater participation and enhancing overall financial awareness. ### 6. 401go review **Rating:** 4.5/5.0 stars **Reviewed by:** Brian W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about 401GO?** Their reporting and customer service have remained stellar, even amid their rapid growth. **What do you dislike about 401GO?** 401GO is working to improve payroll integrations and match plan sponsors with advisors. **What problems is 401GO solving and how is that benefiting you?** Fees issues and startup time. **Official Response from Daniel Beck:** > Thanks for the review Brian. Good point on the age thing - we are too young when we want to be older and I'm personally too old when I want to be younger ;) ### 7. Very Personal Assistance and Attentive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about 401GO?** They gave me very personal assistance and attention **What do you dislike about 401GO?** Transfer for funds was not as intuitive as I would like. **What problems is 401GO solving and how is that benefiting you?** They stayed on the phone while I worked through the process ### 8. Effortless Retirement Management with an Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Lijo J. | Personal Income Tax Preparer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about 401GO?** I really like how 401GO makes managing my retirement simple and stress-free. The interface is intuitive, and tracking my investments is quick and easy. It gives me confidence knowing I can stay on top of my financial goals without any hassle. **What do you dislike about 401GO?** While 401GO is very convenient, I wish it offered more detailed insights and educational resources for beginners. Sometimes, I feel limited in customizing certain investment options **What problems is 401GO solving and how is that benefiting you?** 401GO solves the problem of complicated retirement planning by simplifying account management and providing clear, easy-to-understand tools. This benefits me by saving time, reducing stress, and giving me confidence that my retirement savings are on track. ### 9. Simple and Affordable Platform That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about 401GO?** The simplicity and affordability of the platform **What do you dislike about 401GO?** Not much honestly. Timely communication has it's ups and downs, but is generally good. **What problems is 401GO solving and how is that benefiting you?** 401GO helps us manage the challenges of administration and compliance associated with 401k ### 10. Experience with the app **Rating:** 4.5/5.0 stars **Reviewed by:** Brisa de Los Ángeles S. | Independiente, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about 401GO?** Easy to use, you will love it, and the best tool **What do you dislike about 401GO?** Everything is fine, I'm still starting to use it and so far everything is going well 👍 **What problems is 401GO solving and how is that benefiting you?** It saves you time and space because you don't need to have many apps. ### 11. Simplifies 401k Services, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** CJ F. | Event Coordinatir, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about 401GO?** I like the idea that it makes 401k services easy **What do you dislike about 401GO?** No real complaints at this time to review **What problems is 401GO solving and how is that benefiting you?** Not really any problems. Just making managing 402k’s easier ### 12. Love working with 401go **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffery L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about 401GO?** We've been working with 401go for 3 years now and have placed our own 401k as well as several client plans on their platform. Easy to use. Great customer support. And the implementation and conversion process is about as simple as I've ever worked with. Great service guys! Keep improving. Jeff **What do you dislike about 401GO?** We have a negotiated rate for our per person fees and it's always tricky trying to rememeber to reach out to them to make sure we ask them to extend it manually to each new client we onboard. It would be nice to have the option to simply have that be a standard pricing for our tenant. **What problems is 401GO solving and how is that benefiting you?** They are our administrator for our 401k plans - makes our life easy for the most part working with them for the retirement plan business we have. Their payroll integrations make things super simple for us as well. **Official Response from Daniel Beck:** > We're thrilled to hear that you've had a positive experience with 401go over the past 3 years! We appreciate your feedback and are glad to hear that our platform is easy to use and that you've had great customer support. We will definitely take your suggestion into consideration for standard pricing for your clients. Thank you for your continued support! ### 13. Now More than One Year with 401GO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** - Great line-up of high quality, low cost funds - Tool to recommend a portfolio to participants - Understandable dashboard website for both participants and admin - Year end recon process was very straightforward - Dedicated account manager is the single point of contact -- excellent customer service. Really happy with the support and resolution of any issue very quickly. - We have 360 integration with our payroll provider, Paycom. This is working really well. Employees make changes on the 401Go site, and the updates happen in payroll quickly. **What do you dislike about 401GO?** No complaints about 401Go. Employees really happy with it, and it's easy to administer. **What problems is 401GO solving and how is that benefiting you?** We had an expensive 401k with poor investment choices. Administration of the 401K is so easy now. **Official Response from Daniel Beck:** > We're delighted to hear that you and your employees are happy with 401Go. Thank you for choosing us to help improve your 401k experience. ### 14. 401K retirement plans for small to mid size companies **Rating:** 5.0/5.0 stars **Reviewed by:** Prahlad . | O, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about 401GO?** The platform is easy to access and implement. I can see my commission structure and other dashboards clearly. **What do you dislike about 401GO?** Commission is low. They give the flat referral rate instead of percentage. **What problems is 401GO solving and how is that benefiting you?** Streamlining the 401K retirement plans for the companies. **Official Response from Judd Bagley:** > Thank you for the review, Prahlad. ### 15. I am an Advisor and Client of 401Go **Rating:** 4.5/5.0 stars **Reviewed by:** Will C. | Financial Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about 401GO?** Working with the staff at 401Go was awesome and easy. As an advisor and client, Dustin and team will walk you through every step in the process. They will not leave you to figure it out on your own. The ease of the platform and the support of the 401Go team is perfect. **What do you dislike about 401GO?** i haven't found anything yet that i am not happy with. **What problems is 401GO solving and how is that benefiting you?** I hated using other vendors that say they will be with you every step of the way and then they leave you to figure thier platform out on my own. Not with 401Go. they will walk you through the whole process until every step is completed. **Official Response from Jennifer Stott:** > We're so glad you've had such a positive onboarding experience! We continually strive to provide excellent support to our partners and clients. ### 16. LOVE THIS SERVICE FOR 401K MANAGEMENT FOR SMALL BUSINESS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about 401GO?** 401GO is a super convenient and simple way to manage employee's 401K services. This takes out all the guess work and the interface on the software is superbly designed. Also - there is always a human on the other side available to help. Our 401GO Rep was very hands on in getting us all set up correctly. We're a small company so I wear many hats, I absolutely love services like this that make it easier to understand and provide benefits to our employees -- and 401GO rates at the top of my list for services. **What do you dislike about 401GO?** Honestly, nothing that I dislike about using this service! I guess one thing would be that it doesn't integrate directly with Square payroll but it's still very, very simple to use and report. **What problems is 401GO solving and how is that benefiting you?** We are a small company and I wear many hats. i need services like this to make compliance and employee benefits easy to manage as we don't have one HR person dedicated to only this. 401GO has made my life so much easier! ### 17. Exceptional Professionalism and Lightning-Fast Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about 401GO?** Outstanding Experience with Exceptional Communication! Starting a new 401k program for our employees felt overwhelming at first, but working with Katie B. has made the process seamless. Katie is incredibly responsive, answering all my questions and emails with impressive speed. She’s also readily available for Google Meets, which adds a personal touch. The best part has truly been the clear and efficient communication—it’s reassuring to know I can always reach out with questions and receive thoughtful, prompt responses. For any business owner just starting out, this level of support is invaluable! **What do you dislike about 401GO?** Good Service, But Room for Improvement on Recurring Features. Overall, the system works well, but one technical issue has been a bit inconvenient. One of my employees is on a weekly pay schedule, and there’s no option for a recurring setup. It’s a hassle to manually process it every week. I’m confident this will be addressed in future updates. **What problems is 401GO solving and how is that benefiting you?** User-Friendly Interface with a Simple and Convenient Fee Structure! **Official Response from Daniel Beck:** > Thank you for your feedback on the recurring features. We appreciate your input and will definitely consider this for future updates to enhance the user experience. ### 18. Customer support has been great. Even the Co-Founders are accessible! **Rating:** 4.5/5.0 stars **Reviewed by:** Todd S. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about 401GO?** The customer support and the customization options during setup were beyond my expectations. One of the Co-Founders spent an hour on a call answering my many questions which was greatly appreciated! **What do you dislike about 401GO?** I'm not a big fan of the extra fee to have investments self managed by my financial advisor. Also, the fees for the defined benefit plan were a little higher than expected. I also think 401GO investment performance reporting is just average. I wish there was more custom reporting options to pull performance reporting by different cuts. **What problems is 401GO solving and how is that benefiting you?** Providing an easy to administer 401k + company match + profit share program for myself and my 3 employees. ### 19. Grest option for a self employed person! **Rating:** 5.0/5.0 stars **Reviewed by:** Caribbean G. | Tax Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about 401GO?** 401GO gives me an opportunity to plan for the future. **What do you dislike about 401GO?** I can't think of any dislikes at this time. **What problems is 401GO solving and how is that benefiting you?** Having this account as a self-employed person allows me to build for retirement. ### 20. Rather simple and straightforward, have had good support when needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** It was easy to set up, it is easy to maintain, and it has been easy to get questions answered from a real person when needed. **What do you dislike about 401GO?** We have a bit of complexity with regards to a part-time employee who got enrolled by default even though they don't qualify - getting that fixed in between 401GO and our HRIS platform (through which we do payroll and use 401GO) has not been straightforward. But over-riding the error each pay period as instructed by 401GO, until we have the time to figure it out for real, has been easy enough, although not ideal. **What problems is 401GO solving and how is that benefiting you?** We want to put hands on our 401(k) plan as little as possible, and get support for administrators and users without extra delays or hoops to jump through. That has been the case so far. **Official Response from Daniel Beck:** > We appreciate your feedback and are happy to hear that you've found 401GO easy to use and have received good support when needed. We apologize for the inconvenience with the part-time employee enrollment and are actively working to improve integrations with the various HRIS platforms we connect to. Thank you for your understanding, and we're committed to resolving this issue for you. ### 21. Thank you, 401GO, for delivering a product that works so well for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** We've been using 401GO, and it has truly exceeded our expectations. The platform's ease of implementation and intuitive user experience made setting up and managing our 401(k) plan seamless and stress-free. From onboarding to ongoing management, the process is straightforward, saving us time and simplifying what could otherwise be a complex task. Their support team is knowledgeable and responsive, ensuring we always have help when needed. We’re thrilled with how 401GO has made retirement planning accessible and efficient for our organization, and we confidently recommend it to others looking for a reliable 401(k) provider. Thank you, 401GO, for delivering a product that works so well for us! **What do you dislike about 401GO?** So far, we like everything about 401GO for our business. **What problems is 401GO solving and how is that benefiting you?** 401K management **Official Response from Daniel Beck:** > Thank you for sharing your positive experience with 401GO! We're thrilled to hear that our platform has exceeded your expectations and made managing your 401(k) plan stress-free. Our team is dedicated to providing a seamless and intuitive user experience, so it's great to know that you found the implementation process straightforward. ### 22. A simple, easy to use, start up plan for advisors **Rating:** 4.5/5.0 stars **Reviewed by:** Luke T. | Financial Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about 401GO?** A big upside to the 401GO platform is its digital nature. Being able to do everything from the data gathering, initial meetings, to general administration online is ideal in todays landscape. The support staff is responsive and friendly, willing to guide you and the clients through each step. The automation available on the backend makes management very easy if you have multiple plans. The integration into payroll is also well done. **What do you dislike about 401GO?** It may not be for every client or older folks who enjoy physical paper and relationships. I have not ran into this being an issue, but I know it could be and that is okay. **What problems is 401GO solving and how is that benefiting you?** It helps solve the issue of complication in selling and setting up a 401(k) for any business owner. It makes it easily available to very small companies and larger employers. That makes it a benefit add to our services. **Official Response from Jennifer Stott:** > Thanks for this feedback Luke! Our engineering team has worked very hard to make the backend management easy for our partners, and to digitize and automate as much as possible, and to build very stable and useful payroll integrations. It's good to hear these are paying off for you. Let us know how else we can make your life easier! ### 23. GREAT EXPERIENCE, QUICK AND SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** Dinko B. | Professional Certified Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about 401GO?** It has been very easy to set up and use it, and support is fast and personable. Responses are almost in real time **What do you dislike about 401GO?** There could be more videos explaining everything and make explanations simpler, especially for those like me who are new into this. **What problems is 401GO solving and how is that benefiting you?** It is allowing me to save for my retirement in an easy and comprehensive way. **Official Response from Daniel Beck:** > Thanks for the review and feedback Dinko! We put a lot of emphasis and priority on making sure we are immediately available to our clients and partners. I'm glad to hear we've been able to do that for you. Thank you for the suggestion on the videos. We are working on that specific thing and will start rolling out more of those support type tools within the next couple months. ### 24. Easy Setup, Friendly Service **Rating:** 5.0/5.0 stars **Reviewed by:** Z Z. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about 401GO?** Their team is awesome, and at every turn we had great communication. We never felt as though there was a question left unanswered for too long, and they made it easy to set things up for our company. **What do you dislike about 401GO?** No real downsides to us, administration is pretty easy and if we ever need any help they are always there! **What problems is 401GO solving and how is that benefiting you?** They are helping us offer 401k for our employees ### 25. Great to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl B. | Owner/Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** They are so easy to get set up with and answered all of our questions. They work directly with our payroll company and I don't have to worry about it. The website is easy to use **What do you dislike about 401GO?** There really isn't a downside to 401GO. I can't think of any thing to complain about. **What problems is 401GO solving and how is that benefiting you?** No problems. They are helping my employees and me save for retirement. **Official Response from Daniel Beck:** > We appreciate your kind words and are pleased to hear that 401GO is helping you and your employees save for retirement without any issues. ### 26. A bit underwhelmed **Rating:** 3.0/5.0 stars **Reviewed by:** Patrick L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about 401GO?** The ease of getting it set up was great. It was completed after less than 30 minutes! **What do you dislike about 401GO?** Performance and changing allocations is clunky. I'm trying to transfer out now and it's not user friendly. I'm in this industry and am having difficulty accomplishing that task. **What problems is 401GO solving and how is that benefiting you?** An inexpensive way to set up the type of plan that I needed to do **Official Response from Daniel Beck:** > Thanks for the feedback Patrick. I'm genuinely sorry the experience hasn't met up to your expectations. I've asked our client success team to reach out and see if there are specific things we can do to help reduce the hassles you are encountering. Also, I wanted to mention the services of our True360 team that can manage those clunky aspects you mention. If you decide to stick around, those services are included at no extra cost. ### 27. Review 401GO **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** It is very user friendly and was easy to roll over from my previous accounts. Also as the administrator for our business it was very easy to set up - we had helpful guidance from the 401GO team and were very satisfied. **What do you dislike about 401GO?** We have not downsides at this time about 401GO. **What problems is 401GO solving and how is that benefiting you?** Giving our business 401K program. **Official Response from Daniel Beck:** > We're thrilled to hear that you found 401GO user-friendly and easy to set up. Our team is dedicated to providing helpful guidance and support, so we're glad to hear that you were satisfied with the assistance. ### 28. 401GO removes many of the hurdles to a cost effective and easily administered 401(k) plan **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan B. | CPA, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** I like that 401GO handles the ERISA bond, the discrimination testing, and the 5500 filing. Everything goes through 401GO and we don't have to ask clients to use a different 3rd party benefit administrator. **What do you dislike about 401GO?** There are emails generated indicating a difference in retirement calculations from what 401GO calculated and what the payroll program calculated. Sometimes these emails are incorrect - there is no discrepancy. **What problems is 401GO solving and how is that benefiting you?** 401GO solves the problem of using a staff member to administer a company's 401 plan and instead places the burden on the participants. **Official Response from Daniel Beck:** > We appreciate your feedback on the benefits of using 401GO for 401(k) plan administration. We apologize for any confusion caused by the emails regarding retirement calculation differences and will take steps to enhance our communication and accuracy in this regard. ### 29. 401go has a very nice setup and is easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Adron Z. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about 401GO?** I like the setup of 401go. It is very easy to use, and shows information well. The people have been helpful and friendly. **What do you dislike about 401GO?** In my opinion it should have more options of funds and stocks to choose from. **What problems is 401GO solving and how is that benefiting you?** They supply us with an employee benefit of an employer 401k. **Official Response from Daniel Beck:** > We're glad to hear that you find 401GO's setup easy to use and that our team has been helpful and friendly. We appreciate your feedback about wanting more options for funds and stocks, and we will definitely take that into consideration for future improvements. ### 30. 401GO delivers top-notch service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** The employees at 401GO are very responsive to our inquiries and are willing to help us deliver a solid 401k program to our employees. Also, very easy to integrate with our payroll system. The website is user-friendly. **What do you dislike about 401GO?** Logging in. I don't like that I have to click through three screens before I get to my company: Client Login; Secure Sign-in;and two-factor authentication. **What problems is 401GO solving and how is that benefiting you?** 401GO helps us offer a 401k plan to stay competitive with hiring practices. **Official Response from Daniel Beck:** > We're thrilled to hear that you find our employees responsive and helpful, and that our platform integrates well with your payroll system. We apologize for the inconvenience of the login process and will take your feedback into account for future enhancements. Thank you for choosing 401GO to help you stay competitive with your 401k plan! ### 31. I've not been using 401Go very long, but so far my experiences have been positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about 401GO?** Flexibility, reasonable fees, and services provided. The website is fairly intuitive, so is a bit more user friendly than other platforms. **What do you dislike about 401GO?** The fact that there is no way to override the email verification process with a client's written request. There are still a lot of people out there who do not use email. So far as I can tell, there is no way to go from servicing an employee's account to another without logging out and logging back in. If there isn't a way to do this, there should be. **What problems is 401GO solving and how is that benefiting you?** While 401Go offers a very robust portfolio, the platform also allows one to offer customized portfolios. Another well appreciated fact is that 401Go is VERY transparent on fees, and they work hard to keep these fees reasonable. 401Go also allows me, as the broker, to create more reasonable fee structures for my clients which enables me to stay competitive. The online portal is also fairly user friendly, which is rarely the case with so many platforms. **Official Response from Jennifer Stott:** > Thanks for the feedback Quentin. It's possible to easily switch between employee accounts from your partner portal. Once the employee has approved your request for permission, you can access their account using the "view as" button next to the employee name. You should be able to easily back out and switch to another employee this way. If you continue to have trouble, please reach out to us for assistance. We're so glad you are finding our platform to be user-friendly, competitive and valuable! We look forward to a continued partnership with you. ### 32. great 401K service with low admin cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** Easy to use; online 401K management capability; low admin cost; good Vanguard fund selection. **What do you dislike about 401GO?** I really do not have any unpleasant experience at 401Go **What problems is 401GO solving and how is that benefiting you?** Easy to use for small business owners who want to offer 401K plan to their employees. I don't need to hire an accoutant to management the 401K plan through 401Go. **Official Response from Daniel Beck:** > Thank you for sharing your positive experience with 401GO. We're happy to hear that you find the platform easy to use and cost-effective. ### 33. My Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** Once we got the plan set up, it was easy to use and enter payroll information. **What do you dislike about 401GO?** Once the plan is set up we don't hear from our rep. **What problems is 401GO solving and how is that benefiting you?** It allowed us to increase our retirement contributions. We were using a SIMPLE IRA plan previously. **Official Response from Daniel Beck:** > We're glad to hear that you found 401GO easy to use and that it helped you increase your retirement contributions. ### 34. Great addition to employee benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** Customer service is wonderful, the website is easy to use for both users and employees. **What do you dislike about 401GO?** We have not found any negatives about 401GO **What problems is 401GO solving and how is that benefiting you?** Our clients needed an affordable and easy solution to providing a retirement plan to their employees. **Official Response from Daniel Beck:** > We appreciate your feedback and are happy to hear that 401GO is helping to provide an affordable and easy retirement plan solution for your clients. ### 35. Easy to use, fairly priced **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about 401GO?** It was easy to get set up and doesn't take too much time to manage **What do you dislike about 401GO?** Pricing does not scale as it is AUM based. **What problems is 401GO solving and how is that benefiting you?** It allows me to set up a 401k program for employees **Official Response from Daniel Beck:** > Thank you for your positive feedback on the ease of use and setup. We understand your concern about the pricing and will continue to evaluate our pricing structure to better serve our customers. ### 36. I love 401GO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about 401GO?** My two favorite things about 401GO are their customer service and the programs connectivity with other programs. They are extremely responsive and helpful if any issues ever come up or questions I have about changing my plans, etc. It was very easy to setup with a call or two and then it has worked without issue ever since. When some things came along that I was unfamiliar with a quick phone call to customer service and someone walked me through all my questions. I have been very pleased with the choice to go with 401GO and thrilled I took the chance on them as our low cost provider with all the functionality of the other ones. **What do you dislike about 401GO?** I actually really love 401GO and don't have anything really negative to say. We haven't had any problems so far and have been using the service for about 3 years now. **What problems is 401GO solving and how is that benefiting you?** This is a low cost 401k provider that syncs with our ADP Run software for payroll. They administer our program and make sure we are compliant with filings and documentation. **Official Response from Jennifer Stott:** > Thanks so much for the feedback! We're thrilled to have you aboard. ### 37. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** I like what they offer and have great support **What do you dislike about 401GO?** Has had billing issues a couple times but was resolved **What problems is 401GO solving and how is that benefiting you?** I get to save money for retirement and offer plans to my staff **Official Response from Daniel Beck:** > We're happy to hear that 401GO is helping you save for retirement and offer plans to your staff. We're committed to providing valuable solutions for our customers. ### 38. 401go - personal 401K experience with folks that care **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay G. | Founder / President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about 401GO?** It is easy to connect with staff and get your questions answered simple to use streamline **What do you dislike about 401GO?** The retirement options are the standard index funds **What problems is 401GO solving and how is that benefiting you?** Assist with profit sharing associated with 401k **Official Response from Daniel Beck:** > We appreciate your feedback about the retirement options. We are always looking for ways to improve and expand our investment offerings. ### 39. Easy and compatible with our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Pete J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about 401GO?** Customer service. Support has been responsive and professional **What do you dislike about 401GO?** Haven't found any yet. All issues were covered from the beginning **What problems is 401GO solving and how is that benefiting you?** Employee retention ### 40. Amazing client service! **Rating:** 5.0/5.0 stars **Reviewed by:** Frankie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about 401GO?** The product speaks for itself, but the customer service that they offer is second to none. They have personally walked me through issues, questions, setup, etc and are always so positive. I can't recommend them enough. **What do you dislike about 401GO?** There are no downsides thus far. They have answered all of my questions and concerns and walked me through anything that wasn't understood. **What problems is 401GO solving and how is that benefiting you?** I had questions about the setup, of course, since it was the first time our office was setting up a 401k plan. They walked me through any questions or concerns I had with initial setup as well as following up after monthly reports were run. Their customer service is no doubt the best. **Official Response from Jennifer Stott:** > Thanks for this kind review, Frankie! We're glad you've had such a great experience. ### 41. Simplicity and Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about 401GO?** I really appreciate how User friendly the website is! It has been clear, simple and easy to input information. Ruth Prows and team are awesome! All are available, helpful, knowledgeable, and patient. Along with the Jet Wealth Advisors team, the implementation, the whole process, of moving the Custom Home Audio Video Integration, LLC's 401k Plan over to 401GO has been smooth and easy. Thank you all! **What do you dislike about 401GO?** At this time, I can not think of anything I dislike about 401GO. **What problems is 401GO solving and how is that benefiting you?** The support, smooth implementation, and ease of use has simplified the process, freeing up time for other important business tasks and details. **Official Response from Jennifer Stott:** > Thanks so much for this feedback Tracy! We agree, Ruth is one of our best. ### 42. Fast implementation and easy for the business to administer **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about 401GO?** The dedicated contacts respond to your questions within 24 hours. The system integrates with payroll and is easy to use. **What do you dislike about 401GO?** site is clunky from an administrator level. It is hard to view the plan and participant information without logging out and in through different views **What problems is 401GO solving and how is that benefiting you?** great price point and service model for start ups **Official Response from Jared Twitchell:** > Appreciate the feedback, Melissa, and thank you for business, it means a lot to us! ### 43. Easy, low cost, great 401(k) solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michele K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about 401GO?** Easy to set-up Manages all the notices and filings Low cost **What do you dislike about 401GO?** Not the most flexible plan design, implementation steps could be a little clearer **What problems is 401GO solving and how is that benefiting you?** Easy low cost solution for smaller companies who don't want to use a State mandated plan **Official Response from Jared Twitchell:** > Thanks for your honest feedback, Michelle! Because we built our platform in-house, using modern tech (unlike legacy platforms) we can actually take feedback like yours and begin making improvements immediately. We are actively working on making the plan design and implementation even more user-friendly and will be rolling out improvements throughout the coming months. ### 44. A Fantastic Platform For Advisor Managed 401K Plans **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about 401GO?** Their support staff is amazing, the UI of the 401GO platform is attractive, and their onboarding process for new plans is seamless. I couldn't be happier using 401GO for my clients **What do you dislike about 401GO?** I haven't found any downsides yet. If anything, their Solo(k) plans are a bit expensive for the end client. **What problems is 401GO solving and how is that benefiting you?** They're making 401K onboarding and management simple yet effective for financial advisors. **Official Response from Jennifer Stott:** > Thank you! We're glad to hear it's working for your clients. ### 45. Simple and amazing company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about 401GO?** The all in one convenience factor for servicing 401ks. No need to gather a TPA, record-keeper, custodian...It's all wrapped up in one, easy to use platform. **What do you dislike about 401GO?** A slight learning curve, but the support is there when/if you it's needed. **What problems is 401GO solving and how is that benefiting you?** Instead of trying to get several different companies involved in the 401k process, all of it is done in a streamlined manner with one company. **Official Response from Jared Twitchell:** > Thank you for the kind review! We appreciate your business! ### 46. Very easy to use platform for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Eric O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about 401GO?** My experience with 401GO has been extremely positive to this point. It was easy to set up with all the support provided. After the first time, it only takes me a couple of minutes each pay period to process payroll for myself and my employees. Pricing is the best in the industry, and the website is very easy to navigate. The 401GO team has been fantastic to work with every step of the way! **What do you dislike about 401GO?** The only downsides are that for my business, which uses Sure payroll, there is not full integration so some manual data entry is required. This takes me about 3 minutes for 6 employees. Also, occasionally the company match is off by $0.01 from what my payroll company calculates, but again this can be remedied by cross referencing. **Recommendations to others considering 401GO:** Definitely check them out. You won't be disappointed. Glad I found such a great partner for my small business. **What problems is 401GO solving and how is that benefiting you?** With 401GO,it was very affordable and quick to get up and running, with minimal paperwork. I have worked for large corporations before which offered 401k plans, and this one is actually much easier and better in every way. Great tool to attract and retain employees in a small business environment. **Official Response from Jennifer Stott:** > Thanks for your feedback Eric. We are constantly adding new payroll integrations to make the experience even easier for our clients. We're proud of our pricing structure and customer support, and I'm so glad they have been valuable to you! ### 47. 401go is a game-changer enabling businesses to set up a 401k with ease - low cost & low effort! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about 401GO?** Incredibly fast, simple 401k plan establishment - like in 15 minutes. Ultra-low fees. Easy safe-harbor plan setup, with system helping you decide which of the 4 safe-harbor matching methods to choose. You don't need to be an expert with 401k plan design to implement a plan in literally minutes. Importantly, they offer a great selection of low-fee index mutual funds from multiple families including Vanguard, as well as Target Date funds. **What do you dislike about 401GO?** NO downsides to 401go - really!! If I had to suggest something, I'd say a couple more choices in very short and intermediate duration bond index funds would be nice, but what they do have is sufficient - no complaints! **What problems is 401GO solving and how is that benefiting you?** Offering a low-cost safe-harbor 401k fund to employees of a small business. 401go makes this affordable for us, as well as being very easy to set up and maintain. There is virtually no effort! **Official Response from Daniel Beck:** > Hi Kelly, thanks for such a kind and detailed review. I'm delighted to hear this is working out so well for you and your team. Good suggestions on the addition of more bond index funds - I've passed your suggestion on to the investment team. ### 48. User friendly & top-notch customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacie G. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about 401GO?** The interface is very user-friendly, both for the administrator and the participant. The setup process was easy, and someone was readily available if I had any questions. They have an excellent onboarding process that makes it so seamless. I can rest easy knowing 401go has everything handled for our 401ks. **What do you dislike about 401GO?** It is not currently integrated with my payroll, but they have made the manual entry super simple, so it's not that big of a deal. **What problems is 401GO solving and how is that benefiting you?** They have created an easy-to-administer 401k for my small company. **Official Response from Jared Twitchell:** > Thank you for your positive feedback! We take pride in offering a user-friendly interface and top-notch customer support. We understand the importance of payroll integration and are continuously working to improve our services to better meet the needs of our customers. Because we built our own platform in-house, we have lots of flexibility on what we can integrate with and are continuously adding more payroll integrations. ### 49. A Flexible Service Without the Complexity of the Big Guys **Rating:** 4.5/5.0 stars **Reviewed by:** Canion B. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about 401GO?** The most helpful thing about 401Go is the ability to integrate with our payroll (automatic) and the ease employees can register and set up their allocations. **What do you dislike about 401GO?** They are new, so their website isn't the prettiest and sometimes it is difficult to find the menu button you want. **What problems is 401GO solving and how is that benefiting you?** We were in need of a 401k that integrated with Rippling that allowed us to choose the funds we wanted to offer through our broker. This saves tons of time entering payroll into the client portal. **Official Response from Daniel Beck:** > Thanks for the review Canion! We love being able to deliver a simple and affordable solution to firms like yours. Your comments and suggestions are heard and we're working on app/web improvements constantly. ### 50. Easy Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about 401GO?** From the beginning, the process from our previous 401K account provider to this New provider has been a smooth transition. Great communitcation through out the process from 401GO. **What do you dislike about 401GO?** nothing to report at this time regarding to any disappointment. **What problems is 401GO solving and how is that benefiting you?** We are a small business platform and this service meets our budget yet **Official Response from Jared Twitchell:** > Thank you for your feedback! We work hard to ensure it's an easy process for companies of all sizes! ## 401GO Discussions - [What do you like most about 401GO for managing retirement plans, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-401go-for-managing-retirement-plans-and-what-could-be-improved) - [What is 401GO used for?](https://www.g2.com/discussions/what-is-401go-used-for) - [View 401GO pricing details and edition comparison](https://www.g2.com/products/401go/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-19+00%3A15%3A17+-0500&secure%5Bsession_id%5D=d463f1ff-cb25-4b6b-896a-eb37ac2c227c&secure%5Btoken%5D=eab440bd6d832083deb5bfd72779c83528bc45e46906290c6bb6791f53195e48&format=llm_user) ## 401GO Integrations - [Auris Payroll](https://www.g2.com/products/auris-payroll/reviews) - [Coastal Payroll](https://www.g2.com/products/coastal-payroll/reviews) - [Execupay](https://www.g2.com/products/execupay/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Payroll Relief](https://www.g2.com/products/payroll-relief/reviews) - [PrismHR](https://www.g2.com/products/prismhr/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) ## 401GO Features **Onboarding** - Administrators - Employees **Dashboard** - Balances - Investments - Personal Information **Compliance** - IRS - Tax Benefits **Administration** - Monitoring - Reporting **Generative AI** - AI Image-to-Text ## Top 401GO Alternatives - [Human Interest](https://www.g2.com/products/human-interest/reviews) - 4.3/5.0 (2,354 reviews) - [Guideline](https://www.g2.com/products/guideline/reviews) - 4.5/5.0 (1,153 reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - 4.3/5.0 (546 reviews)