Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/22/2022

"Great Company pushing forward in Accessibility"

5/5

Describe the project or task 3Play Media helped with:

I've worked with 3PlayMedia on a few different closed caption projects and have been happy with the support and vision of this company. They have many different tools for making video content accessible. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

3PlayMedia is a company that has many different tools and continues to improve and add to its toolkits. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

I can't think of anything that I dislike about 3PlayMedia. They are an excellent company with great support and people to help you push forward in making content accessible. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

Check out all of the different tools that 3PlayMedia has to offer. They are always improving and adding to their toolkit and have great people to help move your content forward. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

Being able to get captions for video is one of the things we've been able to do with 3PlayMedia and their live video captioning will be something we want to continue to work with 3PlayMedia to implement. Review collected by and hosted on G2.com.

Brisa d.

Post Producer Coordinator

Mid-Market (51-1000 emp.)

11/9/2021

"It's easy, the communication is detailed and easy to use and the quality is great."

5/5

Describe the project or task 3Play Media helped with:

We use 3play media for all our work. So many steps of the process happen in 3playmedia, and it's excellent, very organized, and easy to use. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

As a producer, what I like is that I can follow everything that is happening in the project I receive confirmations all the time about what has been done, so I keep track of all my projects. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

Sometimes the notifications are too long, and I have no time to read the whole thing, but anyway is great to have it so I can keep track of the projects and everything. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

Keep working hard. You guys have a great product that helps the industry a lot. Thank you very much. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

Anytime we need something to be fixed I get in contact with an AE and he or she knows exactly what to do in 3Playmedia and all the problem are quickly resolved and always with a great result. Review collected by and hosted on G2.com.

Robert S.

Marketing Producer

Enterprise (> 1000 emp.)

11/3/2021

"Easy-to-use interface, quality video accessibility work and great customer service"

5/5

Describe the project or task 3Play Media helped with:

3Play media helped us retroactively add closed captions and transcripts to thousands of our marketing videos across our global markets last year. We were up against tight deadlines, and 3Play's ability to consistently meet and even beat their turnaround time estimates was crucial to us meeting those deadlines. Even with the massive volume of work we sent their way, the quality of 3Play's captioning remained extraordinarily high. Whenever we had an issue or a question, our 3Play account reps were very responsive and quickly addressed things. 3Play has been a life-saver during these large-scale video accessibility remediation efforts. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

I appreciated the transparent pricing structure for 3Play's services and how easy and intuitive it was to order services through our account. That made budgeting and execution straightforward. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

As we began to incorporate audio description into our video accessibility efforts, we initially faced the obstacle that 3Play didn't support audio description services for languages other than English and Spanish. 3Play understood our desire to make audio descriptions available for our video content worldwide in languages beyond English and Spanish, though, and they built the infrastructure to begin supporting audio descriptions in a wide variety of languages. We are very excited to try this out and very impressed by 3Play's responsiveness to our needs! Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

Leverage 3Play's integrations with video-hosting platforms like Wistia and YouTube - it makes the process of ordering video accessibility services so simple and the captions will automatically post back to those platforms. These integrations saved us so much time and avoided a lot of manual work.

Also, I'd recommend setting up the service order approval function if you want to have someone on your team keep an eye on the volume of service orders your company is sending to 3Play. That function has helped us stay within our quarterly budgets and avoided unnecessary service orders. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

We're working with 3Play to align our worldwide marketing video content with WCAG2.1 best practices. 3Play's integrations with video hosting platforms like Wistia and YouTube and their easy-to-use interface for ordering services have made it possible to quickly remediate large swaths of our video content to bring it in line with WCAG2.1 standards. Review collected by and hosted on G2.com.

Gabe V.

Director of Marketing Operations

Mid-Market (51-1000 emp.)

11/2/2021

"Great service and reasonably priced"

4.5/5

Describe the project or task 3Play Media helped with:

3Play Media helped to add closed captioning to a library of over 120 hours of video content. They allowed us to integrate with our video hosting provider seamlessly, automating which videos would be closed captioned. Once they completed the work, the closed captioning was automatically added to the videos on our hosting provider. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

The upsides of using 3Play Media were the cost of the service, the integration options, the different service levels, the ability to choose additional languages, and the support provided throughout our working relationship. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

The 3Play Platform is great, but some of the functionality needs some polishing. For example, the people that review the audio for closed captioning sometimes are not able to understand a word of phrase and will flag those words for client review. Sometimes when trying to sort by the # of flags the system is not able to properly show them. And sometimes the info panels get frozen on the page and do not go away. The only other dislike would be the high cost of translating content to another language – I can't say that they are higher than their competitors, but my perception was that the price was higher than we were willing to pay. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

If you're looking for a strong business partner to help you with your closed captioning or transcription needs, 3Play Media has been the best I've found. Our account manager is easy to communicate with and fairly quick to respond. In addition, their onboarding is comprehensive. In my experience of working with them, I don't think you'll be disappointed. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

The biggest problem we went into our relationship with 3Play Media for was our need to be a more inclusive organization and provide all of our video users the ability to engage with our content. Not only is closed captioning mandated by countless accessibility laws in North America, but it's the right thing to do so that all of your users, regardless of impairment, can engage with your brand. 3Play Media has allowed us to be compliant with these accessibility laws while also helping us to engage further with potential customers and clients. Review collected by and hosted on G2.com.

Kelsey W.

Writer

Small-Business (50 or fewer emp.)

11/2/2021

"3Play is a super effective transcription service"

5/5

Describe the project or task 3Play Media helped with:

3Play has helped me transcribe countless interviews, from casual calls to intense, long-form discussions, that then become the basis for my reporting work. As a person who struggles to process audio, this has been crucial for me. I didn't make the choice to work with 3Play myself, but I'm thrilled that my company has, because I know that the service is reliable and easy to use. The human transcriptions are extremely accurate and the automatic ones give me the kind of framework I need to be able to properly lay out my stories. I've used it for phone calls, Zoom interviews and in-person conversations at varying levels of volume and the human transcribers do a great job of parsing out what's going on. It's a regular part of my job. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

3Play is easy to use and navigate. The interface is intuitive and I love how easy it is to decide what kind of transcription you need and how much it will cost. It's clear and easy to use at every stage. I predominately use it to transcribe interviews and download them, so I can speak best to those features, but I love them. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

I wish rush transcriptions were not as expensive as they are, but that's my only complaint, and I understand why that is :) I also wish that some files could be made private so only I and the transcriber could see them. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

I highly recommend 3Play as a transcription service for interviews, but I think the best way to get the best use of it is to use it for close captions as well. I don't work in video often, but I know that they're great at the most essential element of CC creation — transcription. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

3Play helps me overcome a serious barrier for journalists like me — audio processing issues. Now that I can read everything I talk about, it's insanely helpful. Review collected by and hosted on G2.com.

Eduardo M.

Director of Compliance

Enterprise (> 1000 emp.)

11/2/2021

"Robust platform with excellent customer service for all of your video remediation needs"

5/5

Describe the project or task 3Play Media helped with:

I have been working with 3Play Media for over five years, and they have been supportive of our client's needs providing best practices and the ability to turn around a large volume of videos in a short period of time without sacrificing quality. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

They stay on top of the latest best practices around video remediation. Their customer service is top notch and they are flexible enough to accommodate ad-hoc requested. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

Their price is competitive but is it on the high end compared to other services. Granted, the other companies do not offer the added value offered by 3Play Media. They could come up with tiers that make volume discounts more palatable. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

For those organizations in need of ensuring that their multimedia content meets and exceeds the letter of the law while at the same time having access to a web-based platform that provides a high-quality service at a competitive price I would encourage you to consider 3Play Media as one of the best options in the market. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

One of the biggest problems we can solve is the ability to automate the closed captions process via their API integrations offered with most of the video players such as YouTube, Vimeo, Brightcove, among others. Review collected by and hosted on G2.com.

Felicia L.

Student Assistant

Small-Business (50 or fewer emp.)

11/2/2021

"Transcription services are accurate and have a fast turnaround time. 3Play is reliable!"

5/5

Describe the project or task 3Play Media helped with:

For my job, I need to edit college lecture videos and then have the video transcribed so I can create a reader for the lecture as well. 3Play always gets the job done and provides very accurate services. I have found little to no errors during the several months that I have been using 3Play Media to help me with my work. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

I like how the transcribing service organizes the text into paragraphs because it's much easier to read like that. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

No downsides I can think of since 3Play offers everything I currently need. The turnaround time might be a problem for those tight on time, but I don't have issues. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

We are using 3Play to make sure that our lectures are more accessible to all, including students with learning disabilities. 3Play does a great job helping us. Review collected by and hosted on G2.com.

Geert Jan B.

HPC consultant/analyst

Enterprise (> 1000 emp.)

11/4/2021

"Excellent service"

5/5

Describe the project or task 3Play Media helped with:

We used 3Play Media services to caption videos for a MOOC (Massive Open Online Course). The subject was quite technical, but 3Play did a very good job, requiring very few corrections. Prices are very reasonable, it is actually quite cheap if you can afford to wait a couple of days for the results. When a batch is submitted, often some captions would be done ahead of time, giving a nice spread over time for reviewing and deployment.

The web interface is intuitive, both for uploading videos as for making corrections. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

The accuracy of captioning and the effort spent on understanding the material by some of the staff. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

11/9/2021

"Great Communication - almost always worth the cost"

3.5/5

Describe the project or task 3Play Media helped with:

We use 3Play media for captioning services at a university. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

I like how quickly I receive responses to questions and concerns I have about various videos, billing processes, etc. A close second is the ability to make small edits to captions from within 3Play's website. This makes it easy for our various ASL interpreters, transcribers, etc. to fix small mistakes that 3Play captioners may have missed. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

I dislike it when a video has more errors than expected. Since we have hundreds of videos sent to 3Play for captioning, we do not always have time to do quality control for every video. We tend to find that there are significant errors in a video when a service provider or student finds the errors. I Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

3Play helps us remain ADA compliant, especially in classes that may have a Deaf or hard-of-hearing student in them. The biggest benefit is that 3Play captioning frees up our employees from having to do all the captioning themselves. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

11/9/2021

"Captioning - a simple process that is years behind"

4/5

Describe the project or task 3Play Media helped with:

We use 3Play in an academic setting to help provide educational videos accessibly to students with hearing impairments. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

I like that 3Play has an option to pay for captioning based on how quickly you need a video. Since we use it academically and know that some videos aren't required until several months out, that gives us the option to reduce costs. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

3Play consists of independent contractors, so the quality of work can vary from one captioner to the next. Also, 3Play captioners don't necessarily put in the same amount of work as someone in our institution would to find missing words. For instance, if someone's name is said in a video and the 3Play captioner does not understand what is said, they will just flag it as "unintelligible." Someone within our department would search online to see if they could figure out the name. I know that that isn't in the job requirements of a 3Play captioner, but it is a small thing to consider. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

We use 3Play to save time doing in-house captioning for university classes. It is helpful because then the employees in our department have time to tackle bigger, more difficult accessibility issues instead of spending an excessive amount of time captioning. Review collected by and hosted on G2.com.