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Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

9/26/2023

"RELIABLE CAPTION HOUSE EAGER TO HELP"

4.5/5

What do you like best about 3Play Media?

What I like most about 3play is the customer support. We work in mass volume and most times with short turn around. no matter the askk or issue 3play is always eager and willing to help. with real people! its not just an automated message. and if you are assigned a manager, you can contact them directly which is a major plus. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

For the most part 3play has been awesome. but if i had to list downsides they would be:

- scc files sometimes get rejected by clients due to lag.

- files may not come in time before the weekened and then we have to wait until monday for assistance.

- can not delete files (only archive) Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

use this site for caption. they have plety of options. easy to use. super helpful. they even send guides your way. even if an issue arises customer support is on top of it for the most part. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

i do not have a business problem per say, but what i will say is that the options and tools provided on the site are super user friendly for both us and our clients. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/25/2023

"3Play Media Services"

2.5/5

What do you like best about 3Play Media?

Their turnaround time is good. Their support team is very friendly and responsive. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

Audio descriptions are new to the industry so the quality of these need to be improved without 3Play requiring the client to have to refine the audio description. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

Resesarch how easy it is to revise a captions already completed by the vendor when new accessibility laws are released. Review all of the services being offered and their quality, especially for audio descriptions or new requirements that are on the horizon. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

3Play Media creates captioning for our videos which helps our team maintain accessibility standards and allows us to be more productive. We use them about 5-20 times per month depending on our current project needs. It's very easy to submit an order then download the caption, as well as edit the caption when needed.

It's also nice that there is an option to have a temporary link for partners who don't have a 3Play account to directly edit captions which makes for an efficient workflow as we don't have to middle manage. There are a lot of features in the style of captioning, the final format output, and service tiers. Review collected by and hosted on G2.com.

Response from Jaclyn Lazzari of 3Play Media

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Hello, thank you for taking the time to provide feedback on your experience. We appreciate your honest assessment of our audio description services. We are committed to providing the highest quality services to you and other customers, and your insights help us do that. We are grateful for the opportunity to hear and learn from your input. If you have any additional comments or concerns, don't hesitate to reach out to us.

Verified User in Online Media

Small-Business (50 or fewer emp.)

9/20/2023

"Audio Descriptions for Big Project"

4.5/5

What do you like best about 3Play Media?

The upsides are the high quality overall and the quick turnaround when we needed to change our order Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

The only downside was that it was obvious when different people (AI?) did the AD. Nothing was wrong; the voice just wasn't 100% consistent. This wasn't a problem for us. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

Talk to them in advance to figure out what your needs are. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

My company was working on a very big project with around 150 video clips that needed audio descriptions and closed captions related to an important test for our stakeholders. The AD had to read a very specific way, as test scores can be impacted by how these video clips are interpreted. 3Play did a great job providing the AD and then, when we had issues, they fixed the problems very quickly, even setting up a conference call with very short notice to help us help ourselves. When we needed to upgrade from Standard to Extended on quite a few videos, they did this for us with a very quick turnaround. Review collected by and hosted on G2.com.

Morgan M.

Small-Business (50 or fewer emp.)

9/25/2023

"Quality Captioning Service"

4.5/5

What do you like best about 3Play Media?

Turnaround time options are the best feature about 3Play Media. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

The servies can get a little pricey, but the quality is worth the price. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

If you are in need of additional captioning support, 3Play Media has an easy platform that will allow you to add multiple videos for captioning and select the turnaround time that best suits your needs. They have been an amazing support system for my program and we intend to keep using their services. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

3Play Media offers captioning services with multiple options for turnaround times, and also provide audio description services. They can provide captions in Spanish if needed, and allow us to pay as we go. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

9/19/2023

"Easy to use captioning service"

4.5/5

What do you like best about 3Play Media?

I like that 3Play provides both the .srt caption file and the .docx transcript file and we can offer this textual interpretation in multiple formats. The platform for uploading and ordering transcription is easy to use; files are easy to categorize and retrieve; and it's very easy to tweak or make edits to captions, as the platform will flag any words or phrases it's not sure of. We are a highly technical program (clinical research/healthcare) and the captioners are excellent at interpreting acronyms and medical terminology. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

We've had some issues with invoicing and payment that I think could have been more easily resolved by a more attentive service rep. In fairness though, I work for a large university and their process for working with vendors is probably pretty cumbersom. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

The 3Play Media captioners are typically speedy. Often they get products back to you before the stated turnaround time. I always give myself enough lead time to choose the discounted "slower" delivery date (instead of the "standard time"), but usually they deliver pretty quickly anyway. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

I run an online graduate program, and accessibility best practices and ADA standards require that we provide transcripts/captions for classes. The transcripts are also particularly useful for learners whose first language is not English, as well as neurodiverse learners. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/19/2023

"My favorite captioning go-to!"

5/5

Describe the project or task 3Play Media helped with:

I have used 3Play for closed captioning for many projects. Integration with various presentation formats is generally flawless. Review collected by and hosted on G2.com.

What do you like best about 3Play Media?

I rarely have to make corrections in 3Play's output. I love their cusomer portal, and its organizational capabilities. Customer service is always courteous and works with me to find solutions to unusual situations. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

Not really a dislike, but this still holds true: In order to create captions that require two languages, we had to order English and Polish, then combine the SRT files manually by ourselves. It would be nice if there was a process for this, as we had to be charged twice for the length of each video- one in English, the other in Polish. The instructor spoke both languages. We may have to do more foreign language courses in the future. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

You get what you pay for, and even if you feel 3Play's prices are higher, that's exactly why! There is nothing about this captioning provider that I don't like! Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

I rarely have problems, but when I do their customer support team is on it as soon as I report it. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

9/21/2023

"Great service - but there are areas of improvement still pending"

3.5/5

What do you like best about 3Play Media?

- Easy to use interface, particularly the ability to allow internal stakeholders access to review/edit

- Integration into YouTube channel feed makes finalized captions very easy to publish. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

- Transcription editor does not have good implementation - unable to find/replace multiple word patterns, which is necesary for improved editing

- Customer support seems to fall back on "not my problem, your problem" communications too often.

- No easy feature to implement comprehensive glossaries and branding terms, resulting in extra steps being required internally to finalized captions for technical communities. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

If you're looking for a streamlined way to generate accessible captioning for videos, 3Play is very good at this.

If you are a more technical organization with specific terminology and branding needs, you will have take additional steps to clean your content up for your audience before publishing. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

- Streamlining accessible-compliant captioning workflows

- Publishing integration with YouTube Review collected by and hosted on G2.com.

Response from Jaclyn Lazzari of 3Play Media

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Hello, thank you for your valuable feedback. We've taken note of your comments regarding our transcription editor, customer support, and glossary implementation and apologize for any inconvenience you've experienced. Providing excellent support is a top priority for us, and we take your comments seriously.

We're continuously working to enhance and improve the customer experience, and your input is crucial in helping us do that. If you have any additional feedback or further concerns, please don't hesitate to reach out. We appreciate your business and look forward to serving you better in the future.

Verified User in Internet

Mid-Market (51-1000 emp.)

10/3/2023

"Product is worth the money."

3.5/5

What do you like best about 3Play Media?

The quality of the product and ease of use are two items I like best. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

We've only been using 3Play for a couple of years and have been passed off to our 3rd account rep now. I knew the first one was leaving, but the 2nd, I had no clue and had questions outstanding.

There have also been several times recently where I've had to reach out to customer service to get a transcript or caption moving again as it had stalled. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

The end product is well-produced and customer service is responsive when you have an issue. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

3Play is providing transcripts, captions and audio description files for a variety of media files for our Company. They provide a very easy to understand process to select accessible media options, upload and review these files. Review collected by and hosted on G2.com.

Response from Jaclyn Lazzari of 3Play Media

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We appreciate your positive feedback on the quality and ease of use of our product. We apologize for the challenges with account rep changes and transcript/caption processing. Your input will help us address these issues and enhance our customer experience for you in the future.

Jerome Z.

Enterprise (> 1000 emp.)

6/14/2023

"Very Good Service from 3Play Media"

5/5

What do you like best about 3Play Media?

They do a very good job of transcribing the audio from the videos I send and converting it to closed captioning in the videos. Once I receive the draft product back, it is simple to edit and correct any typos or mistakes in the script. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

I really haven't found anything. They are very easy to work with. There have only been one technical issue with a video, which was resolved immediately. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

Make sure you ask about all closed captioning formats. I was not aware of everything that was available when I first started using 3Play Media. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

We currently have a requirement that all online training/videos must have closed captioning. Initially, I was manually adding closed captioning to the videos and online training we create. That is very labor intensive and was not a good use of my time. Since I have found and used 3Play Media, it have saved me a tremendous amount of time and costs a fraction of what it did when I added it manually. Review collected by and hosted on G2.com.

Paul H.

Mid-Market (51-1000 emp.)

6/13/2023

"Subtitle placement is perhaps not their long suit"

5/5

What do you like best about 3Play Media?

3Play's transcription service is absolutely amazing. If this is done without human intervention, I am scared of AI. Review collected by and hosted on G2.com.

What do you dislike about 3Play Media?

The caption placement, with human input, seems very stilted and even minimally comprehensible at times. I find myself spending hour upon hour making revisions. Review collected by and hosted on G2.com.

Recommendations to others considering 3Play Media:

I would recommend 3Play wholeheartedly, but I would warn them not to think that, because it is pricey, it does the whole job. There is still a need to go through the subtitles to fill in any gaps (or "INAUDIBLE" words), to correct for mistakes in speach recognition, and most of all to ensure that the subtitle placements make sense and provide the readers a comfortable, easy-to-follow facsimile of the presentation. It's not that I would expect BBC quality, but the last word of a sentence dangling on to a new caption, sentences broken without any regard for sense, such things make you doubt that the placement service is worth what it costs. Which is not to say it's not a big help. Review collected by and hosted on G2.com.

What problems is 3Play Media solving and how is that benefiting you?

Preparing online presentations for consumption by the general public is more time-consuming than anyone realizes. 3Play is our major partner in this arduous process. Review collected by and hosted on G2.com.