3Play Media

3Play Media

4.9
(20)

3Play Media provides a more technologically advanced and cost-effective captioning, audio description, and subtitling solution. We work with more than 2,000 customers across media & entertainment, enterprise and educational institutions. Our methods allow us to reduce the cost and simplify the process, while maintaining premium quality levels. We provide all major caption formats, efficient workflows, an API, and fast turnaround. 3Play Media was borne out of MIT in 2007 and operates in Boston, MA.

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Showing 20 3Play Media reviews
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Haris G.
Validated Reviewer
Review Source

"Seamless Integration for Video Captioning"

Describe the project or task the provider helped with:

Providing video captioning for classroom access.

What do you like best?

We appreciate a good integration with Kaltura (our video content management) and we can depend on the service to provide good video captioning for classroom access.

We were able to work with 3Play to get customize JavaScript for easy video + closed caption deployment on our internal site.

Separate billings for separate department makes tracking expenses easier.

What do you dislike?

In a rare cases, our video contents were rejected due to video quality issue (even though they were not the case).

Recommendations to others considering the provider:

It is important to know how your current video content management can integrate with 3Play (from the beginning to finished product). We had the opportunity to speak with 3Play Technical Team before we decided to sign up for services.

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MH
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Can't operate without them now"

Describe the project or task the provider helped with:

Providing fully accessible online courses for our bachelor, masters and associate level students.

What do you like best?

Ease of use, quality and promptness. Over all reliability. And its price.

What do you dislike?

I tested the new service, audio description; i was not too satisfied with it. The description does reflect what is going on in the video but it missed the focus of the video. In a way it described something that is not much value to the viewers. It would be good to consider the context of the video for the descriptions to be relevant and of value.

Recommendations to others considering the provider:

I think they cracked the code in this field. I compared other competitors for the captioning service, some even cheaper, but 3PlayMedia won us over with their comprehensive yet easy setup, all the help and support.

What Closed Captioning Services solution do you use?

Thanks for letting us know!
Doug F.
Validated Reviewer
Verified Current User
Review Source

"We Love 3Play Media!"

Describe the project or task the provider helped with:

We have been using 3Play Media for our online video captioning since 2012 and we continue to be very happy and impressed with the service and support we receive. As a publisher of educational video for over 20 years, accessibility has always been an important component of our products. 3Play is by far the most cost-effective and consistently accurate captioning service we have worked with. We're also very happy with their translation and newly-introduced audio description service.

What do you like best?

The ease of operation when uploading and ordering 3Play services, and the fast and friendly support we receive each time we have a question.

What do you dislike?

My inability to follow the straightforward 3Play support documentation. It's easy to work with their support if you can follow directions.

Recommendations to others considering the provider:

If you're looking for an easy way to improve the accessibility of your online video offerings, 3Play is a one-stop shop that is effective and very easy to work with.

Katie M.
Validated Reviewer
Verified Current User
Review Source

"Captioning"

Describe the project or task the provider helped with:

The provider captioned videos for an online University course on youtube.

What do you like best?

The quality of the captions and time it takes to get the captions back.

What do you dislike?

Sometimes there's errors that need to be fixed in spelling and different tenses - ie. past, present and future.

Recommendations to others considering the provider:

Definitely an industry leader. I would recommend 3Play Media, but check the other competition out for yourself to make a decision.

ME
Un-attributed
Validated Reviewer
Review Source

"I will use no other transcription and/or caption house other than 3PlayMedia"

Describe the project or task the provider helped with:

We are a non profit producer of educational videos.Our media content is vast and diverse presenting all introductory courses for higher education. 3PlayMedia provides our closed caption and transcription files.

What do you like best?

3PlayMedia provides quality captions and transcripts for our educational video content. I know that the spelling will be accurate, the timing will be in sync, and non dialogue cues will be present in our transcripts and closed caption files. The staff is extremely competent and always willing to answer questions and find solutions. 3PlayMedia is also innovative and current, always keeping up with the latest technology and accessibility tools.

What do you dislike?

I honestly can't think of anything that I dislike about 3PlayMedia.

Recommendations to others considering the provider:

3PlayMedia provides a quality service for media producers. The process is easy and efficient. Transcriptions and captions are turned around in a timely manner. Tags, spelling and non dialogue cues are present in our files. 3PlayMedia is always investigating the latest technology trends to stay current with compatible caption files.

DP
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Excellent Translation/CC Work"

Describe the project or task the provider helped with:

3Play consistently provides excellent transcription and translation services in a prompt manner. 3Play has NEVER been late on any deadline and have provided exceptional customer service.

What do you like best?

Ease of use and quick turnaround time at a minimal cost. Their Account Representatives are always attentive and check in frequently to make sure 3Play is providing the best possible service to you and your complany.

What do you dislike?

It would be excellent if 3Play extended their automatic closed captioning to other languages besides Spanish.

Recommendations to others considering the provider:

Quick integration with various multimedia hosting sites. May need to consider alternative translation services if beyond the scope of Spanish.

Andrew O.
Validated Reviewer
Review Source

"Fast, easy, and great service"

Describe the project or task the provider helped with:

We have used 3Play for the past 3 years to caption all of the media in university courses for our Deaf and Hard-of-Hearing students.

What do you like best?

The uploads are easy to use. Billing is simple and compiles everything for the entire month into one statement. Excellent customer service and responsive account managers who get back to you quickly. great quality captioning for any of our media.

What do you dislike?

We have had no problems with our 3Play service. They have been responsive and helped us with any issues that came up, and were mostly user error on our end.

Robin S.
Validated Reviewer
Review Source

"3Play made our expansion possible"

Describe the project or task the provider helped with:

Our in-house captioning process could not keep pace with production, and vendors we had contracted with were just out of financial range. 3Play made it possible for us to use a balance paydown account that saved us money per minute, and let us plan for the future. The speed and accuracy of 3Plays captions are gold standard, and the added services enhanced our program significantly.

What do you like best?

the engaging team at 3Play, right here near home. This team loves to THINK about accessibility and innovation, and explore new opportunities.

What do you dislike?

the dashboard interface lets us be pretty messy and disorganized. Not 3Plays fault, but we could use a more directed workflow.

Recommendations to others considering the provider:

have a plan for your service needs, at least 1 yar out, possibly 2.

Trudie F.
Validated Reviewer
Review Source

"3Play is the Sweet Spot"

Describe the project or task the provider helped with:

We've tried multiple transcription vendors. 3Play is the only one who hit that sweet spot of ease of use, cost, accuracy, and speed. Great customer service, too.

What do you like best?

Accuracy, speed, cost and ease of posting, editing, and downloading.

What do you dislike?

We have to upload hundreds of individual videos. Wish their technology could handle our packaged courses. Transcriptions when we first started using 3Play had more errors, but quality has consistently improved as they learned our jargon. Very pleased with the quality now.

Émré O.
Validated Reviewer
Review Source

"Subtitling for all internal and external videos"

Describe the project or task the provider helped with:

We use 3 Play Media for subtitling all internal and external videos.

What do you like best?

Convenient use of the platform and customer support

What do you dislike?

Not being able to upload Chinese and Arabic text for subtitling alignment

Lee B.
Validated Reviewer
Review Source

"Happy 3Play customer"

Describe the project or task the provider helped with:

We have been using 3Play for several years. Adding captioning to our video portal and online learning courses has increased viewership %200. Transcriptions are accurate and done on time or better.

What do you like best?

The Interactive Transcript API. We use it in our video portal and online learning courses.

What do you dislike?

Hard to integrate to some LMS systems. Responsive design is a challenge.

Valerie W.
Validated Reviewer
Review Source

"I love 3 play!"

Describe the project or task the provider helped with:

I use 3play on a daily basis for captioning videos. The service is very quick and almost 100% accurate. Using this service saves me hours on a daily basis

What do you like best?

The ease of use with the software, reliability, and speed

What do you dislike?

It would be wonderful if this integrated with Kaltura

Recommendations to others considering the provider:

Just do it, it'll change your work life

Adriane L.
Validated Reviewer
Review Source

"Great Service!"

Describe the project or task the provider helped with:

We stream videos in our lobby for our patients to watch as they wait. not only does it give them something to do, but it helps ease our patients minds. Having this service helps us prove to our patients that we can help them. We love it!

What do you like best?

The ease of use. It is great that we can plug and play.

What do you dislike?

Nothing! We love this service and would not change a thing.

Matthieu K.
Validated Reviewer
Review Source

"Good transcrip/ encoding easy"

Describe the project or task the provider helped with:

Fast turnover, good negotiated pricing.

What do you like best?

Once the transcription is done, 3 play can do the encoding for you.

What do you dislike?

Sometimes not really delivering within the 5 days period

Mary K.
Validated Reviewer
Review Source

"3Play makes accessibility easy"

Describe the project or task the provider helped with:

3Play is our go-to company for our transcription/captioning needs. Not only are they extremely accurate, their turnaround time is fast and they offer many formats to suit your needs. Customer service is also top-notch.

What do you like best?

Accuracy, speed of delivery, ease of working with

What do you dislike?

Inability to change start timecode on a stamped doc transcript

Craig R.
Validated Reviewer
Review Source

"4 years of excellence"

Describe the project or task the provider helped with:

Transcribing thousands of videos for Berklee College of Music

What do you like best?

Turnaround time.

Price point

Excellent customer service

What do you dislike?

Pretty much nothing.

Recommendations to others considering the provider:

Use them!!!

MH
Un-attributed
Validated Reviewer
Review Source

"Incredibly straightforward self-service captioning solution"

Describe the project or task the provider helped with:

3Play has been rock solid since my first experience with them dating back to 2011. Their customer service reps are very helpful.

What do you like best?

I love the self-service model and the flexibility of file format outputs.

What do you dislike?

It would be nice to have direct YouTube integration rather than having to upload transcript files to YouTube separately, or having to embed the 3Play captions iframe on a separate webpage.

MC
Un-attributed
Validated Reviewer
Review Source

"Caption Freedom"

Describe the project or task the provider helped with:

3Play does all of our video captioning work at SAS. They have also helped with localization when appropriate.

What do you like best?

Speed and accuracy is the hallmark of 3Play Media work

What do you dislike?

Nothing at all. They are an extremely easy company to work with.

Recommendations to others considering the provider:

3Play Media is the premier company for video transcription and captioning

MC
Un-attributed
Validated Reviewer
Review Source

"Transcription for closed captions for many videos."

Describe the project or task the provider helped with:

Transcribe videos to be used in educational materials - eLearning - used for closed captions - Gemology content

What do you like best?

Responsiveness and timeliness of transcriptions.

What do you dislike?

In some cases, the wait time, but that was very rare.

OM
Un-attributed
Validated Reviewer
Review Source

"Excellent Company!"

Describe the project or task the provider helped with:

3play assisted me with the closed captioning and transcription for the television series I work for. They are timely, efficient and have EXCELLENT customer service. From start to finish they have been an outstanding partner on this project. I recommend them to all my colleagues.

What do you like best?

Great product and great customer service

What do you dislike?

Nothing! They are fantastic. Great company.

Learn more about 3Play Media

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