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3G Callnet

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Dialer Standard Available Features • Basic Customer Relationship Management (CRM) • Customer Telephony Integration (CTI) • Outbound, Inbound and Blended Telephony • Web-based agent and administrative interfaces • Predictive, Preview and Manual Dialing Options • VoIP and Analog Telecommunication Options • Multiple ACD • Quality Assurance • Extensive Reporting system • Recording • Scripting • Agents operate remotely • Call Monitoring, Coaching, Barging • 3 Way Conferencing • Callback schedule • Call Blasting

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