# Best VoIP Providers with Instant Messaging Capabilities

## How Many VoIP Providers Products Does G2 Track?

**Total Products under this Category:** 425

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Phone2 (+6.03%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank VoIP Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,200+ Authentic Reviews
- 425+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for VoIP Providers
 ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=18255&focus%5B%5D=16314&focus%5B%5D=70977&focus%5B%5D=71595)

Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Webex Suite, Dialpad Connect, Webex Calling, and 8x8 Work.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=cisco-webex-suite&focus%5B%5D=dialpad-connect&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work)

**Sponsored**

### Techmode

Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-08-04T08%3A40%3A05Z&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%2Ff%2Finstant-messaging%3Fopen_modal_url%3D%252Fproducts%252F3cx%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fvoip-providers%25252Ff%25252Finstant-messaging%2526source%253Dcategory&secure%5Btoken%5D=3dfba2f66dcf52e80f5b4a952d5dc68495ea0bb9f57ec9704f3cedad2e4e747b&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,385

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates.
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction.
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use.
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration.
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences.

##### Cons

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance.
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges.
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience.
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support.
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration.

#### What Are Recent G2 Reviews of RingEX?

**["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)**

**Rating:** 4.5/5.0 stars

_— Omar S._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13097268)

**["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13169167)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,568

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup.
- Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support.
- Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless.
- Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process.
- Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process.

##### Cons

- Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams.
- Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform.
- Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines.
- Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively.
- Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management.

#### What Are Recent G2 Reviews of Nextiva?

**["Easy-to-Manage Phone System with Outstanding Support"](https://www.g2.com/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-12554662)

**["Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"](https://www.g2.com/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-10872941)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,036

#### How Do G2 Users Rate Dialpad Connect?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dialpad Connect?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication.
- Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly.
- Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management.
- Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency.
- Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features.

##### Cons

- Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging.
- Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience.
- Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management.
- Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability.
- Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)

**["Very trustworthy and simple"](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)

#### What Are G2 Users Discussing About Dialpad Connect?

- [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for)
- [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [Webex Calling](https://www.g2.com/products/webex-calling/reviews)

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 614

#### How Do G2 Users Rate Webex Calling?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Calling?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Calling, enjoying its simple setup and intuitive interface.
- Users commend the **reliability** of Webex Calling, noting its clear call quality and stable connectivity during use.
- Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and smooth integration within the suite.
- Users appreciate the **seamless integration of Webex Calling** within the Cisco ecosystem, enhancing communication efficiency across locations.
- Users value the **seamless integrations** of Webex Calling, optimizing workflows and enhancing communication efficiency across platforms.

##### Cons

- Users find **call routing configuration complex** , making automation feel more labor-intensive than handling tasks manually.
- Users find the **lack of intuitiveness** in Webex Calling frustrating, complicating basic tasks and setting configurations.
- Users often experience **slow performance** with Webex Calling, especially during meetings or on lower bandwidth connections.
- Users report **performance issues** with Webex Calling, noting lags and glitches that disrupt the overall experience.
- Users desire **more advanced customization options** in Webex Calling to tailor their user experience effectively.

#### What Are Recent G2 Reviews of Webex Calling?

**["Seamless Setup with Powerful Features, Minor Device Switching Hiccups"](https://www.g2.com/survey_responses/webex-calling-review-12647737)**

**Rating:** 4.5/5.0 stars

_— Kieran P._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12647737)

**["Webex Calling Makes Switching Between Calls Effortless"](https://www.g2.com/survey_responses/webex-calling-review-12721066)**

**Rating:** 4.0/5.0 stars

_— Soumi C._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066)

#### What Are G2 Users Discussing About Webex Calling?

- [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments
- [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling)

### [8x8 Work](https://www.g2.com/products/8x8-work/reviews)

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

**Average Rating:** 4.2/5.0

**Total Reviews:** 896

#### How Do G2 Users Rate 8x8 Work?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind 8x8 Work?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward.
- Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices.
- Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality.
- Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives.
- Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management.

##### Cons

- Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution.
- Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations.
- Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction.
- Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities.
- Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Modern interface, easy configuration, and fast chat support"](https://www.g2.com/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303)

**["Feature-Rich Phone System with Great Ring Groups & Analytics"](https://www.g2.com/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/survey_responses/8x8-work-review-13060988)

#### What Are G2 Users Discussing About 8x8 Work?

- [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for)
- [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments
- [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8)
- [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote
- [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) - 2 comments

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,811

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations.
- Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices.
- Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience.
- Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency.
- Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience.

##### Cons

- Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk.
- Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions.
- Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk.
- Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk.
- Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively.
- Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions.
- Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service.
- Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements.
- Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs.

##### Cons

- Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications.
- Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs.
- Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications.
- Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service.
- Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

**["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews)

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts.

**Average Rating:** 4.5/5.0

**Total Reviews:** 502

#### How Do G2 Users Rate Intermedia Unite?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.6/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.5/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Intermedia Unite?

- **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia)
- **Company Website:** www.intermedia.com
- **Year Founded:** 1993
- **HQ Location:** Sunnyvale, California
- **Twitter:** @intermedia\_net  
4,556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae84c30d3174c5684d4b4f977654a5d932d3dc583d3fb1fa14ded70e0e870b67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8903%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,395 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 67% Small, 21% Medium

#### What Do G2 Reviewers Say About Intermedia Unite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick and effective customer support** from Intermedia Unite, enhancing their overall experience and reliability.
- Users appreciate the **ease of use** of Intermedia Unite, finding it user-friendly and effective for communication needs.
- Users value the **knowledgeable and responsive customer support** of Intermedia Unite, enhancing their onboarding and technical issue resolution experience.
- Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly for all ages.
- Users value the **reliability** of Intermedia Unite, appreciating consistent performance and excellent support throughout their experience.

##### Cons

- Users face **internet dependency issues** with Intermedia Unite, leading to dropped calls during network challenges.
- Users often face **administrative complexities** in Intermedia Unite, leading to frequent calls for support and concerns over consistency.
- Users report **admin control issues** with Intermedia Unite, leading to complexities that frustrate new administrators.
- Users experience frequent **connection issues** with Intermedia Unite, leading to dropped calls and frustration during use.
- Users often face **poor customer service** , experiencing frustrating transfers and unresolved issues despite polite support staff.

#### What Are Recent G2 Reviews of Intermedia Unite?

**["Automated Scammer Blocker with Reliable Support"](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)**

**Rating:** 5.0/5.0 stars

_— Robert L._

[Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)

**["Intermedia Unite: Flexible Phone Reassignment and Fast, Helpful Support"](https://www.g2.com/survey_responses/intermedia-unite-review-13174829)**

**Rating:** 5.0/5.0 stars

_— Christopher B._

[Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-13174829)

#### What Are G2 Users Discussing About Intermedia Unite?

- [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) - 1 comment
- [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote
- [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote
- [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote
- [What are the features of video conferencing software?](https://www.g2.com/discussions/what-are-the-features-of-video-conferencing-software) - 1 comment

### [3CX](https://www.g2.com/de/products/3cx/reviews)

3CX ist ein Geschäftskommunikationssystem, das traditionelle Telefonanlagen ersetzt. Es bietet eine umfassende Lösung für Anrufe, Videokonferenzen, Live-Chat und Messaging. Es ist offen standardisiert, was bedeutet, dass Sie es mit jedem IP-Telefon oder SIP-Trunk-Anbieter verwenden können. Entwickelt für mobiles Arbeiten und Mobilität durch seine Apps für Android, iOS und das Web. Diese preisgekrönte Software innoviert die Geschäftskonnektivität und Zusammenarbeit, indem sie Unternehmen jeder Größe ermöglicht, Telekommunikationskosten zu senken, die Produktivität der Mitarbeiter zu steigern und das Kundenerlebnis zu verbessern. Vorteile: Einfach zu installieren und zu verwalten; Geringe Kosten für Kauf und Wartung. Verfügbar vor Ort oder gehostet.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 8.8/10)
- **Telefonieren:** 9.5/10 (Category avg: 9.1/10)
- **VoIP-Nummer:** 8.9/10 (Category avg: 9.0/10)
- **Desk-to-Desk-Anrufe:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind 3CX?

- **Verkäufer:** [3CX](https://www.g2.com/de/sellers/3cx)
- **Unternehmenswebsite:** www.3cx.com
- **Gründungsjahr:** 2005
- **Hauptsitz:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
183 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT-Manager, Präsident
- **Top Industries:** Informationstechnologie und Dienstleistungen, Telekommunikation
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer lieben die **Benutzerfreundlichkeit** von 3CX, die die Kommunikation vereinfacht und die Effizienz über Geräte hinweg verbessert.
- Benutzer schätzen die **Zuverlässigkeit** von 3CX, die eine nahtlose Kommunikation ohne verpasste Anrufe und exzellenten Support bei Bedarf gewährleistet.
- Benutzer schätzen die **Flexibilität** von 3CX und profitieren von nahtloser Kommunikation über verschiedene Plattformen und Geräte hinweg.
- Benutzer lieben die **nahtlose Kommunikation und Zuverlässigkeit** von 3CX, die die Produktivität steigert und eine einfache Konnektivität ermöglicht.
- Benutzer loben die **einfache Einrichtung** von 3CX, die eine schnelle Bereitstellung und sofortige Nutzung für Kommunikationsbedürfnisse ermöglicht.

##### Cons

- Benutzer finden die **komplexen Prozesse** von 3CX herausfordernd, insbesondere für nicht-technische Administratoren, die umfangreiche Konfigurationsunterstützung benötigen.
- Benutzer berichten, dass **schwierige Konfigurations** prozesse die Benutzerfreundlichkeit für nicht-technische Administratoren behindern können, was die Verwaltung von Aufgaben erschwert.
- Benutzer finden die **Lernkurve herausfordernd** , da einige Konfigurationen Zeit in Anspruch nehmen und technische Unterstützung erfordern, um effektiv verwaltet zu werden.
- Benutzer sind frustriert über **begrenzte Funktionen** und fehlende Berichte, was die Gesamtfunktionalität von 3CX beeinträchtigt.
- Benutzer finden 3CX **teuer** , insbesondere gemeinnützige Organisationen, die nach erschwinglicheren Preisoptionen für ihre Organisationen suchen.

#### What Are Recent G2 Reviews of 3CX?

**["Unübertroffener Wert: Die funktionsreiche PBX von 3CX, die einfach funktioniert"](https://www.g2.com/de/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/de/survey_responses/3cx-review-5362484)

**["Einfache Einrichtung, flexible SIP-Trunk-Erweiterungen und starke Geschäftsnachrichten"](https://www.g2.com/de/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/de/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/de/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

### [Talkroute](https://www.g2.com/products/talkroute/reviews)

Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs.

**Average Rating:** 4.6/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Talkroute?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Talkroute?

- **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute)
- **Year Founded:** 2013
- **HQ Location:** Chicago, IL
- **Twitter:** @Talkroute  
376 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b29e651bf4a41eecab139300cb5a2c4265e7deb8b48bdb68fb72a8c4042924a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19217712%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Real Estate
- **Company Size:** 100% Small, 7% Medium

#### What Do G2 Reviewers Say About Talkroute?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Talkroute to be **easy to use** , offering a streamlined experience with essential features and no clutter.
- Users value the **easy setup** of Talkroute, enabling quick configuration and seamless remote communication.
- Users praise the **quick setup** of Talkroute, enabling seamless call management and convenience for agents everywhere.
- Users praise the **responsive and knowledgeable customer support** from Talkroute, ensuring quick and effective assistance.
- Users value the **essential and straightforward features** of Talkroute, appreciating the lack of unnecessary extras.

##### Cons

- Users find the **limited options** for customization, especially in call flows and reporting, to be frustrating.
- Users experience **performance issues** with Talkroute, including slow loading times and lagging notifications across devices.
- Users find the **reporting inadequate** , wishing for more detailed options to enhance call tracking experience.
- Users find the **reporting inadequate** , wishing for more detail to enhance their overall experience with Talkroute.
- Users desire more **integration options** with CRM tools like HubSpot to enhance Talkroute's functionality.

#### What Are Recent G2 Reviews of Talkroute?

**["Efficient Voicemail Transcription Saves Me Time Every Day"](https://www.g2.com/survey_responses/talkroute-review-11803616)**

**Rating:** 5.0/5.0 stars

_— Stephanie S._

[Read full review](https://www.g2.com/survey_responses/talkroute-review-11803616)

**["Talkroute Makes Business Calling Simple and Reliable"](https://www.g2.com/survey_responses/talkroute-review-12229071)**

**Rating:** 5.0/5.0 stars

_— Plassot H._

[Read full review](https://www.g2.com/survey_responses/talkroute-review-12229071)

#### What Are G2 Users Discussing About Talkroute?

- [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment
- [Is Talkroute Hipaa compliant?](https://www.g2.com/discussions/is-talkroute-hipaa-compliant) - 1 upvote
- [What is Talkroute com?](https://www.g2.com/discussions/what-is-talkroute-com)
- [How do I use Talkroute?](https://www.g2.com/discussions/how-do-i-use-talkroute)

### [Comcast Business VoiceEdge](https://www.g2.com/products/comcast-business-voiceedge/reviews)

Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands.

**Average Rating:** 3.6/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Comcast Business VoiceEdge?

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 7.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Comcast Business VoiceEdge?

- **Seller:** [Comcast](https://www.g2.com/sellers/comcast)
- **Year Founded:** 1963
- **HQ Location:** Philadelphia, PA
- **Twitter:** @comcast  
174,389 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39a3e0042370126ad76433a668e8f8c82e3b5902c8a0b8384ec4427536744a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1703%2F&secure%5Burl_type%5D=linkedin_company_website)  
61,222 employees on LinkedIn®
- **Ownership:** NASDAQ: CMCSA

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 57% Small, 29% Medium

#### What Do G2 Reviewers Say About Comcast Business VoiceEdge?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and call management.
- Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and efficiency significantly.
- Users appreciate the **convenience** of Comcast Business VoiceEdge, enjoying its easy integration and reliable communication features.
- Users value the **responsive customer service** of Comcast Business VoiceEdge, enhancing their overall communication experience.
- Users appreciate the **customer support** of Comcast Business VoiceEdge, finding it helpful and responsive for their needs.

##### Cons

- Users find the **integration process cumbersome** , leading to difficulties in handling information seamlessly like previous systems.
- Users find the **integration into AppFolio tedious** , leading to difficulties in call information management compared to 8x8.
- Users note the **high cost** of Comcast Business VoiceEdge, which poses a challenge as business needs evolve.

#### What Are Recent G2 Reviews of Comcast Business VoiceEdge?

**["Nice to Have for WFH"](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-9660712)**

**Rating:** 4.0/5.0 stars

_— Verified User in Building Materials_

[Read full review](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-9660712)

**["Efficient and User-Friendly, But Needs Better Integration"](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-12078321)**

**Rating:** 5.0/5.0 stars

_— Risa L._

[Read full review](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-12078321)

#### What Are G2 Users Discussing About Comcast Business VoiceEdge?

- [What is Comcast Business VoiceEdge used for?](https://www.g2.com/discussions/what-is-comcast-business-voiceedge-used-for)
- [How do I set up Comcast Business voicemail?](https://www.g2.com/discussions/how-do-i-set-up-comcast-business-voicemail)
- [How do I transfer calls on my Comcast Business App?](https://www.g2.com/discussions/how-do-i-transfer-calls-on-my-comcast-business-app)
- [How does Comcast business phone service work?](https://www.g2.com/discussions/how-does-comcast-business-phone-service-work)

### [Asterisk](https://www.g2.com/products/asterisk/reviews)

Build Voice, Video and Text Applications Easily With Asterisk, The World's Most Widely Adopted Open Source Communications Software Development Framework. Asterisk is an open source framework for developing state-of-the-art communications applications. Asterisk includes hundreds of pre-built components that handle the complex, low-level details of voice, video, and text communications. Developers use Asterisk to create custom communications solutions and to build innovative communications products. Discover how Asterisk can power your next-generation communications deployment.

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Asterisk?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.5/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Asterisk?

- **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma)
- **Year Founded:** 1984
- **HQ Location:** Markham, ON
- **Twitter:** @Sangoma  
6,562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=183cba1439bacc9086050b4b43d87674c6120a454ce7b1d903a2c4aa27f15bac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F106543%2F&secure%5Burl_type%5D=linkedin_company_website)  
604 employees on LinkedIn®
- **Ownership:** TSX-V:STC

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 47% Medium, 36% Small

#### What Do G2 Reviewers Say About Asterisk?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customization** of Asterisk, enhancing telephony infrastructure and operational efficiency through AGI scripts.
- Users praise the **easy integration** of Asterisk, making it a fundamental choice for every PBX setup.
- Users value the **easy integrations** of Asterisk, finding it a solid foundation for their PBX needs.
- Users value the **easy integration** of Asterisk, making it a solid foundation for every PBX system.
- Users value the **time efficiency** of Asterisk, automating processes and optimizing call routing for better productivity.

##### Cons

- Users find Asterisk's **complex processes** daunting, requiring significant technical knowledge for effective administration and setup.
- Users find the **customer service lacking** , with limited support and complexity requiring technical knowledge for effective use.
- Users find the **difficult interface** of Asterisk requires technical knowledge and can complicate administration efforts.
- Users find **difficult settings management** challenging, requiring significant technical knowledge and facing limited support options.
- Users find the **login issues** with Asterisk dialer inconvenient, as it requires multiple logins beyond the CRM.

#### What Are Recent G2 Reviews of Asterisk?

**["Rugged Dialer That Gels Seamlessly with Any CRM"](https://www.g2.com/survey_responses/asterisk-review-12371322)**

**Rating:** 4.5/5.0 stars

_— Sathyanarayanan A._

[Read full review](https://www.g2.com/survey_responses/asterisk-review-12371322)

**["Pilar of Telephony"](https://www.g2.com/survey_responses/asterisk-review-11757768)**

**Rating:** 5.0/5.0 stars

_— Jose S._

[Read full review](https://www.g2.com/survey_responses/asterisk-review-11757768)

#### What Are G2 Users Discussing About Asterisk?

- [What is Asterisk used for?](https://www.g2.com/discussions/what-is-asterisk-used-for)
- [Can Asterisk run on Windows?](https://www.g2.com/discussions/can-asterisk-run-on-windows)
- [What does it mean when you get a call from Asterisk?](https://www.g2.com/discussions/what-does-it-mean-when-you-get-a-call-from-asterisk)
- [How do you make an asterisk?](https://www.g2.com/discussions/how-do-you-make-an-asterisk)
- [What can Asterisk do?](https://www.g2.com/discussions/what-can-asterisk-do)

### [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)

Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively.

**Average Rating:** 4.4/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Cisco Unified Communications Manager (CallManager)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cisco Unified Communications Manager (CallManager)?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 49% Medium, 45% Large

#### What Do G2 Reviewers Say About Cisco Unified Communications Manager (CallManager)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability** of Cisco Unified Communications Manager, appreciating its smooth integration and consistent performance.
- Users value the **feature-rich video conferencing** capabilities of CUCM, supporting diverse communication needs effortlessly.
- Users value the **robust communication capabilities** of Cisco Unified Communications Manager for seamless collaboration in local networks.
- Users value the **exceptional customer service support** provided by CUCM, enhancing their 24/7 operational efficiency.
- Users admire the **robust messaging features** of CUCM, enhancing communication and service efficiency in a 24/7 environment.

##### Cons

- Users find the **complex processes** involved in managing CUCM overwhelming, especially with multiple required servers and integrations.
- Users report issues with the **missing internal billing & call detail record interface** , causing complications in tracking costs effectively.
- Users find the **high cost** of Cisco Unified Communications Manager a barrier, especially for smaller businesses with fewer users.
- Users often face challenges due to the **missing internal billing and call detail record interface** , impacting their operational efficiency.
- Users find the **missing internal billing and call detail record interface** a significant drawback impacting operational efficiency.

#### What Are Recent G2 Reviews of Cisco Unified Communications Manager (CallManager)?

**["The Ferrari of Phone Systems"](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)**

**Rating:** 5.0/5.0 stars

_— Claudia K._

[Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)

**["Excellent Solution with Robust Features"](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)**

**Rating:** 4.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)

#### What Are G2 Users Discussing About Cisco Unified Communications Manager (CallManager)?

- [What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication)
- [What is Cisco Unified Communications Manager (CallManager) used for?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for)
- [What is the latest version of Cisco Call Manager?](https://www.g2.com/discussions/what-is-the-latest-version-of-cisco-call-manager)
- [What is Cisco Unified Communications Manager Express?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-express)
- [Is Cisco Call Manager a PBX?](https://www.g2.com/discussions/is-cisco-call-manager-a-pbx)

### [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions.

**Average Rating:** 4.2/5.0

**Total Reviews:** 240

#### How Do G2 Users Rate Sangoma Unified Communications Platform?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sangoma Unified Communications Platform?

- **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma)
- **Year Founded:** 1984
- **HQ Location:** Markham, ON
- **Twitter:** @Sangoma  
6,562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=183cba1439bacc9086050b4b43d87674c6120a454ce7b1d903a2c4aa27f15bac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F106543%2F&secure%5Burl_type%5D=linkedin_company_website)  
604 employees on LinkedIn®
- **Ownership:** TSX-V:STC

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Hospital & Health Care, Financial Services
- **Company Size:** 51% Small, 48% Medium

#### What Do G2 Reviewers Say About Sangoma Unified Communications Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sangoma Unified Communications Platform, facilitating seamless communication and collaboration.
- Users appreciate the **seamless integration of business tools** in Sangoma, making communication efficient and hassle-free.
- Users value the **reliable performance** of Sangoma Unified Communications Platform, praising its seamless integration and uptime.
- Users appreciate the **reliable call quality** of Sangoma Unified Communications, enhancing their communication efficiency and satisfaction.
- Users appreciate the **seamless integration** of video, voice, messaging, and collaboration in Sangoma, enhancing team productivity.

##### Cons

- Users find the **setup process complex** , making it challenging for those without telephony expertise to configure effectively.
- Users find **difficult settings management** to complicate configurations, especially for those lacking telephony expertise.
- Users find Sangoma to be **expensive** compared to competitors, particularly due to high licensing and add-on costs.
- Users find the **high cost** of Sangoma's platform to be a concern compared to similar service providers.
- Users find the **lack of intuitiveness** in Sangoma's platform frustrating, noting an outdated interface and complex setup.

#### What Are Recent G2 Reviews of Sangoma Unified Communications Platform?

**["Convenient Features and Seamless Customer Support for my Business"](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937)**

**Rating:** 5.0/5.0 stars

_— Jordan S._

[Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937)

**["Sangoma makes it easy"](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745)**

**Rating:** 4.5/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745)

#### What Are G2 Users Discussing About Sangoma Unified Communications Platform?

- [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for)

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Benefits of VoIP Providers with Instant Messaging capabilities include: Enables users to send instant messages over the internet. 

Below are the top-rated VoIP Providers with Instant Messaging capabilities, as verified by G2’s Research team. Real users have identified Instant Messaging as an important function of VoIP Providers. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

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Unified calling, texting, and team communication

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User Review

"RingEX Became My Main Calling App for Group Work"

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Managed business phone setup with support

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User Review

"Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"

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Cloud calling inside the Zoom workflow

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User Review

"Seamless Integration, Reliable Cloud Phone Solution"

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Shared calls, texts, and summaries

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User Review

"Quo Helps Me Run My Business More Efficiently"

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Meetings, calls, and collaboration in one suite

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User Review

"Reliable video conferencing and project plaining suite"

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AI-assisted calls with transcripts and CRM context

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User Review

"Very trustworthy and simple"

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Stable calling inside the Webex ecosystem

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User Review

"Seamless Setup with Powerful Features, Minor Device Switching Hiccups"

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Cloud telephony with SMS and Teams support

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User Review

"Feature-Rich Phone System with Great Ring Groups & Analytics"

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Sales and support call management

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User Review

"Facilitate Telemarketing with Great Efficiency"

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