HD
Hugues D.
System Administrator
Mid-Market (51-1000 emp.)
"IP telephony made easy and affordable"
4.5/5
What do you like best about 3CX?

- Available on linux

- Stability

- Easily configurable

- Features Review collected by and hosted on G2.com.

What do you dislike about 3CX?

- New v20 interface (a lot less intuitive than v18)

- Cannot load from csv anymore Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Hi Hugues. Thanks for your review. We're pleased to hear you find 3CX stable, feature-rich, and easy to configure. It's great to know it's been an effective and affordable IP telephony solution for you. We appreciate your feedback on the new interface and CSV functionality - it’s noted.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Good"
4/5
What do you like best about 3CX?

Easy to maneuver and has a lot of features. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Feels a little outdated, maybe allow more customization. Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Hello! Thanks for your review. We're glad to hear 3CX’s features and ring group setup have helped reduce missed calls. We appreciate the feedback on the interface and customization - it's noted.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Fantastic and well priced communication system"
4.5/5
What do you like best about 3CX?

Regular interesting updates and a good community Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Sometimes we are forced to move to new versions too quickly Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Hello! Thanks for your review. We're glad to hear you value the regular updates and active community. Regarding version changes, 3CX always provides ample time for transitions. However we always recommend staying on the latest version to benefit from ongoing security improvements, system performance enhancements, and new features.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"be computer software"
4.5/5
What do you like best about 3CX?

It is very nice to do all the operations via computer software. Desktop software and mobile application are very successful.

The number of features is very high.

The ease of integration is very nice Review collected by and hosted on G2.com.

What do you dislike about 3CX?

License fee is a bit expensive

Discounts on license fees for the license holder according to the year of use Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Thanks for your review. We're glad to hear you’re happy with the software experience across desktop and mobile, as well as the range of features and ease of integration. We appreciate the feedback regarding the licensing fee, however, 3CX is positioned to be highly competitive compared to other PBX solutions on the market. Thanks again for sharing your experience.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"3CX Review"
5/5
What do you like best about 3CX?

3CX is very easy to use and manage even for someone without a VOIP/phone system background. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

I have no real complaints, as long as you use the recommended hardware and Sip trunks. Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Thanks for your review. We're glad to hear 3CX has been easy to use and manage, and that it's supporting both your remote and in-office communication needs effectively. Appreciate you taking the time to share your experience. :)

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Enterprise (> 1000 emp.)
"An easy to configure hybrid phone system"
4.5/5
What do you like best about 3CX?

3CX is reliable, fairly priced, and flexible. The setup was simple, and there are quite a few features to increase productivity. For the price point, 3CX provides outstanding value. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Importing users and extensions is sometimes difficult. Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Thanks for your review. We're glad to hear you found 3CX reliable, flexible, and a good fit for your on-premise needs at a reasonable price. We appreciate the feedback regarding user and extension imports - it’s noted. Thanks again for sharing your experience!

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Simple to Use VoIP"
4.5/5
What do you like best about 3CX?

Being the admin, setup is simple, and admin portal is clean and easy to use. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

An update within last year took a key feature away that was not mentioned in release notes. Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Thank you for your review. We're glad to hear the admin portal and setup process have been working well for you, and that 3CX has helped simplify communication across offices. Regarding the missing feature, we recommend posting on the 3CX Forum - our team actively monitors it and may be able to provide further information or context.

See how 3CX improved
Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Grass roots product that works"
4/5
What do you like best about 3CX?

Reporting features were highly customizable Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Supply Chain attack that caused us to abandon the product Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Hello! Thanks for your feedback. We're glad to hear you found the reporting features valuable. Regarding the supply chain incident, 3CX responded quickly and has since implemented additional security measures to prevent future occurrences. We understand your concerns and appreciate your previous use of the product. We'd love to see you give the product another go :)

Natacha A.
NA
Natacha A.
Accounting Manager
Mid-Market (51-1000 emp.)
"3CX"
3/5
What do you like best about 3CX?

Easy to dial, to chat or to meet persons, can see all the history about one contact Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Difficult to find my missed calls, can't rename my contacts, can see different stats of my team Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Hi Natacha, thank you for sharing your feedback on 3CX! We're glad to hear that you find the dialing, chat, and meeting features easy to use, along with the contact history functionality.

Your in-house IT team should be able to help with any issues like finding missed calls or renaming contacts as well as help you explore different team stats too. I’d highly recommend reaching out to them directly.

Kanishak S.
KS
Kanishak S.
Client Servicing Executive
Mid-Market (51-1000 emp.)
"Review for 3CX"
5/5
What do you like best about 3CX?

It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well as on your smartphone at the same time. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

There were times when it has some connectivity issues and calls dropped too. Sometimes faced some problems while connecting with Bluetooth headphones. Review collected by and hosted on G2.com.

Response from Monika R of 3CX
Edit edit

Hi Kanishak,

Thank you for your feedback! We’re happy to hear that you find 3CX easy to use and enjoy the flexibility of using it on both a web browser and a smartphone.

We understand your concerns about occasional connectivity issues and challenges with Bluetooth headphones. These issues can sometimes be related to the equipment or network rather than the software itself.

Overall, we’re glad that 3CX is delivering an affordable and feature-rich solution for your call center needs.

Best regards,

The 3CX Team