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Joanne S.

marketing specialist

Small-Business (50 or fewer emp.)

5/29/2024

Guest users or non-business users of the software, not included in G2 scores.

"THE BEST RELIABLE, MOST EASILY MANAGED AND SEAMLESS TELEPHONE SYSTEMS PLATFORM"

5/5

What do you like best about 3CX?

It is easier to make,receive and transfer calls using this tool.It supports wide ranges of software and hardware endpoints,allowing organisations to choose the devices and platforms that suits their needs.3CX allows quick changes in a fast-paced environment with critical situations.I like the efficiency of this software and highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

No dislikes at all.Its the perfect tool for all communication requirements. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

With 3cx i can make both external and internal calls using a VOIP or headphones attached on my PC.From its management dashboards,i can create the internal numbers and be able to send welcome mails to make installation for clients easier.The program is automatically launched during Windows startup and stays minimized in the task bar.The options of having call recording and being able to go back for quality control or customer issues is worthy having this system.It makes everything simple and effective as it allows me to be able to make changes to call forwarding or be able to block off holidays instead having to call any change in. Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Joanne, thank you for your glowing review! We're happy to hear that 3CX has been an efficient and reliable solution for your communication needs. It's great to know you appreciate ease of use, flexibility, and powerful features like call recording and internal number management.

AM

Anindya M.

Product Marketing Manager

Small-Business (50 or fewer emp.)

6/11/2024

Guest users or non-business users of the software, not included in G2 scores.

"INVALUABLE COMMUNICATION TOOL"

5/5

What do you like best about 3CX?

-It is very user friendly and easy to use.

-The layout and functions of the soft phone is cormfortably laid out on the screen.

-Has reasonable price and also great for making international calls. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

-I had no issue with this software.It works perfectly Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

-This tool allows me to take calls while i'm at home or out of the office,without giving out my personal number.

-The call recording is very useful;i had to listen to recordings multiple times from different scenarios and it has always come to handy.

-My voicemails come directly to my email address,because am able to check for new ones frequently throughout the day. Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Anindya! Thank you for your positive review! We're happy to hear that you find 3CX user-friendly and appreciate the layout, pricing, and international calling capabilities. It's great to know that the call recording and voicemail features have been invaluable for you, allowing you to work efficiently from anywhere!

KC

Kashan C.

Director, Product Management

Small-Business (50 or fewer emp.)

5/16/2024

"Best omni-channel business UC platform"

5/5

What do you like best about 3CX?

3CX is a feature rich, reliable, mature and cost effective communication platform. It is designed to help businesses enhance customer experience, optimize teamwork and productivity and save money. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Nothing much to dislike. We are very satisfied with the product. Perhaps 3CX could do a bit better job with communicating updates and changes in advance to partners and customers. Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Kashan,

Thank you for the 5-star review. We're happy to hear that you find 3CX feature-rich, reliable, and cost-effective!

WS

Warren S.

Chief Technology Officer / Programme Manager

Small-Business (50 or fewer emp.)

6/4/2024

"3cx a game changing telecommunication solution"

5/5

What do you like best about 3CX?

Simple mobility. Take office calls on Deskphone, Mobile or Laptop

CRM Integration

Quick and easy to setup and configure.

Excellent Support

This is a tool I use every day and multiple times a day

Always coming out with new and powerful features Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Sometimes when signal is bad, call quality is not always perfect.

Troubleshooting requires deep understanding of VoIP Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Warren.Thank you for sharing your thoughts on 3CX!

We're happy to hear that you find 3CX user-friendly and value the mobility and seamless integration with CRM systems. Your feedback helps us understand what aspects of our service are most beneficial to our users.

AB

Ayush B.

Outbound Sales Specialist

Enterprise (> 1000 emp.)

9/18/2024

"3cx"

4/5

What do you like best about 3CX?

we can connect whatsapp through taking otp on call Review collected by and hosted on G2.com.

What do you dislike about 3CX?

network issue is there a little of times or depending on area Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Ayush. Thank you for your feedback!

It's great to hear you're finding the WhatsApp integration useful for connecting with customers while maintaining privacy. As for the occasional network issues, we recommend having your IT specialist review your setup or connect with one of our local 3CX partners for support.

We're glad 3CX is helping streamline your customer communications!

GA

Guillermo A.

Regional Cloud & Voice Commercial Mgr.

Mid-Market (51-1000 emp.)

5/19/2024

"Robust, reliable system, excellent support, at a very affordable price."

5/5

What do you like best about 3CX?

Robust, reliable system, excellent support, very complete in functionalities at a very affordable price and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

There is nothing I don't like about 3CX. Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Guillermo! Thank you for your positive feedback on 3CX. We're glad to hear that you find our system robust, reliable, and affordable with excellent support and comprehensive features. Your satisfaction in delivering a cost-effective telephony solution with a contact center to your clients is our priority. :)

KO

Kirk Evangelio O.

Fleet specialist

Mid-Market (51-1000 emp.)

2/26/2024

"User-friendly communication tool"

4.5/5

What do you like best about 3CX?

3CX has been a reliable communication software.

It is easy to use, has user-friendly interface and customer support has always been easy to contact. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Atleast for 3 months of usage, no noticeable issues have been encountered yet. Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Kirk. I'm glad to hear about your positive experience with 3CX! It's great that you find 3CX reliable, and user-friendly, and appreciate the ease of contacting customer support. The fact that 3CX has effectively helped communication with your limousine service providers in Mainland China, where other services have fallen short, highlights the value of ensuring connectivity across challenging networks. Thank you for sharing your feedback!

SB

Shadi B.

Mid-Market (51-1000 emp.)

8/24/2023

"A Transformative Solution in Business Telephony"

5/5

What do you like best about 3CX?

Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various business needs.

Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes.

Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS.

User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users.

Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams.

Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity.

Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses.

Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option.

Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning.

Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

While it's possible that some individuals might have specific concerns or face challenges, these can often be addressed through proper setup, customization, or support from a 3CX partner. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

I use 3CX at ECOLOR Technologies, and it's a game-changer for us. It helps us stay connected through voice and video calls, even when we're not in the office. We save money on our phone bills, and it's easy to use with our existing tools and systems. Our customer support has improved, and it's easy to change things as our business grows. 3CX makes communication simple and efficient, and that's great for our business. Review collected by and hosted on G2.com.

Response from Sotia Constantinou of 3CX

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Hello Shadi!Thank you for taking the time to share your positive feedback on 3CX! We're thrilled to hear that you appreciate the flexibility, cost-effectiveness, and user-friendly interface that 3CX offers. We take pride in our commitment to consistent integration, strong security, and our dedication to environmental considerations. Our support and resources are always here to assist you.

We're glad to have you as a satisfied user, and we'll continue working hard to provide innovative features and modern communication solutions to meet your business needs. If you ever have any questions or need assistance, please don't hesitate to reach out. Your feedback is vital as we strive to deliver the best communication experience possible.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/6/2023

"Great system, just dont ask too many questions in the forums or you may be banned and revoked"

2.5/5

What do you like best about 3CX?

Form and Functionality

Ease of use

Ease of setup

Great for our call center

Ease of deployment Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Getting banned from the forum for asking a simple question

Having our license revoked and partnership terminated without cause and without prior warning Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

3CX replaced our Altigen system and we absolutely love it. We are (were from what I can tell) a bronze partner, going for Silver, and with 5 deployments in the pipeline, when we were suddenly and without warning, banned from the forums, and our bronze partnership removed along with all systems in our partner login. Including onces that we have sold and deployed along withour own. Again, this came without warning or causality.

https://www.reddit.com/r/3CX/comments/10vhmn9/forum_ban_not_sure_why_signed_up_with_2nd_account/

According to this forum post or Reddit, Nick, the CEO, controls bans and such, and we are not the only ones that have experienced this. This started when my co worker, and main admin for our phone systems asked a question on the 3CX forum, he got a notification that he was banned for "Spam". I could still log on to the forums and our partnership was still intact. Then when logging on this morning, I had to agree to terms of service for the forums again, fine, I get those get updated. But the partnership is now gone, and all systems have dissapeared, again, without warning or causality.

Referenced in the post on reddit was to post a review on here, G2, so here I am, trying to get some help through a review.

Let me be very clear, I LOVE THIS SYSTEM!! Its awesome, very easy to deploy and maintain, great user interface, but as far as the pettyness of this ban...... I am not sure how to feel about that. Again, I have 5 deploymens in the pipeline, but after this issue, its very tempting to go in a different direction, i dont want to, but if this is the kind of service when you ask a question about support, then its not worth sticking around. Review collected by and hosted on G2.com.

Response from Constantinos Leventis of 3CX

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Thank you for taking the time to leave this review! We are super glad to hear that you found 3CX easy to deploy and maintain and enjoyed the user interface! We are surprised to hear about the forum ban as this is not our typical policy. You mentioned receiving a notification that you were banned for "Spam". If you could provide more details on the specific circumstances, we would be happy to look into this further and see if there's anything we can do to resolve the situation. Looking forward to understanding what happened here and getting things back on track.

MR

Milton R.

Mid-Market (51-1000 emp.)

3/20/2024

"Excellente solution"

5/5

What do you like best about 3CX?

ease to use, frequency of use, Intregrations and functionality Review collected by and hosted on G2.com.

What do you dislike about 3CX?

dont have any for now is an Excellente solution Review collected by and hosted on G2.com.

Response from Monika R of 3CX

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Hello Milton. It's great to hear you're enjoying the ease of use and the integrations and functionality of 3CX, finding it an excellent solution without any current dislikes. The cost savings, quicker implementation timeframes, and system integration it offers are indeed valuable benefits. Thanks for sharing your positive experience!