--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-07-03' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users find 3CX to have a **simple and intuitive interface** , making communication easy and efficient. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication without missing any calls. (31 reviews) - Users value the **flexibility** of 3CX, enabling seamless communication across various devices and enhanced user experience. (23 reviews) - Users value the **smooth performance** of 3CX, which ensures reliable communication and convenient features for seamless connectivity. (22 reviews) - Users highlight the **easy setup process** of 3CX, allowing quick deployment and integration into existing systems. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing assistance with configuration and troubleshooting. (11 reviews) - Users find the **difficult configuration** of 3CX challenging, especially for those lacking technical expertise. (10 reviews) - Users find the **steep learning curve** of 3CX challenging, especially for non-technical administrators and during configuration. (10 reviews) - Users express frustration with **limited features** and missing reports after updates, impacting overall satisfaction with 3CX. (10 reviews) - Users feel the main downside is the **expensive pricing** , particularly challenging for non-profits seeking affordability. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. 3CX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about 3CX?** Being able to schedule Webmeetings through 3CX. The phone console is also very user-friendly and I am able to analyze call data. **What do you dislike about 3CX?** Cannot create a standing web meeting. We have to create a new meeting each week. **What problems is 3CX solving and how is that benefiting you?** Streamlined communication with off-sites teams. Holding weekly web meetings with different departments. ### 2. The best complement to my business. **Rating:** 4.5/5.0 stars **Reviewed by:** Diane F. M. | Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about 3CX?** I like this system because it is easy to use, it has a friendly design and an interface that can be configured in a simple way, even if it does not understand a function or has a confusion in its handling, it has good tutorials that allow me to know much more in depth this system. With this system I have been able to save a lot of money, since it allows me to make calls both nationally and internationally from my computer and without taking many resources from my PC, I can also perform several tasks when I am making a call, and in this way I can attend to the client in the best possible way. I can also say that this system has an excellent technical team, very professional and attentive that can solve any problem that arises with the system in a matter of minutes or seconds while conversing with them. They are very efficient. In truth, I feel satisfied with this system and all the services that they provide me. **What do you dislike about 3CX?** At the moment I have no complaints about this system, but rather as I mentioned before, I feel satisfied and happy with your service. **Recommendations to others considering 3CX:** In short, I recommend this versatile system, buying it means investing in the productivity improvements of your business. **What problems is 3CX solving and how is that benefiting you?** Thanks to this software we could leave behind other programs that made us pay much more for the use of the telephone service, when discovering all the benefits of 3CX, we started to try it and in the first week we compared it with the system we had and we were surprised, the way we were able to save was significant and we immediately implemented 3CX. Thanks to this system, we have been able to increase our sales and the productivity of the entire team, thanks to the purchase of a license we have been able to implement it in several branches in other cities. It also allows me to make videoconferences very pleasant and active with the team in other cities and countries. ### 3. Stable, fast, adapted! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Regularly new features. Call Flow **What do you dislike about 3CX?** Can space to leave notes / remarks in the pbx **Recommendations to others considering 3CX:** Journaux de modifications **What problems is 3CX solving and how is that benefiting you?** Telecommuting! Features of web meetings and conference calls! ### 4. Awesome Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about 3CX?** Easy Desktop Setup and emailed voicemail. **What do you dislike about 3CX?** I haven't found anything yet that I disliked. **What problems is 3CX solving and how is that benefiting you?** I am saving money using a desktop phone software system. It is easy to use by clicking the mouse. ### 5. Good PBX but lacking some generic features. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2020 **What do you like best about 3CX?** Easy to install/configure. have remote access **What do you dislike about 3CX?** Not enough support and features as other PBX have **Recommendations to others considering 3CX:** Good to use **What problems is 3CX solving and how is that benefiting you?** None ### 6. Secured Caller Identity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about 3CX?** What I like best about using 3CX is how it generates a random number each time I do an outgoing call. This way, my identity as a caller is secured and it helps me avoid unnecessary and unimportant incoming calls. As working in a field of collections, security is one of our main issue. It also helps in more successful phone calls if the client is trying to avoid a phone call from someone. **What do you dislike about 3CX?** The application is very much dependent on the internet connection and so if network is unstable it will greatly affect calls either incoming or outgoing. **Recommendations to others considering 3CX:** It's good if your internet connection can support the system to provide reliable call services. **What problems is 3CX solving and how is that benefiting you?** It solved the problem of securing the callers identity. ### 7. Move away from traditional communication methods with 3CX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about 3CX?** Our company recently switched to 3CX from traditional landlines and mobile calls. These are the good points of the software: 1) No install needed. It runs through the browser. 2) It is easy to forward calls to someone who is on 3CX. 3) It is very easy to dial a mobile's number. You just input it and click dial. **What do you dislike about 3CX?** To be honest, 3CX is unusable at times. The calls get dropped and call quality itself is so blurry that people sound like they are under water. The customer support is also very poor. We keep posting our logs but nothing gets solved. **Recommendations to others considering 3CX:** You need to consider the internet situation as well. I am not sure but this may be the cause of our problems. **What problems is 3CX solving and how is that benefiting you?** It removes the need for hardware and cuts communications costs. ### 8. Great phone system that uses the internet **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about 3CX?** Easy to set up, easy to use, good support from 3CX **What do you dislike about 3CX?** No cons so far, I have found it to be a really good system to use. **What problems is 3CX solving and how is that benefiting you?** Collaborating on work is easy with 3CX, as is call logging, monitoring and recording. ### 9. 3CX is an okay VOIP that could use some improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about 3CX?** Our company recently switched to 3CX from traditional landlines and mobile phones. There are cost savings associated with this. You will also reduce the needed hardware as telephone sets and mobile phones will disappear. You can run everything from your laptop as long as you have a good internet connection. **What do you dislike about 3CX?** 3CX has issues. There are many mobile numbers, especially in the province that are not in their system. As such you will not be able to connect. Our calls get dropped frequently as well due to unstable internet connection. **Recommendations to others considering 3CX:** Kindly look for other VOIPs. **What problems is 3CX solving and how is that benefiting you?** Voice over internet phone. Calling, call routing, call waiting, call recording. ### 10. 3CX is a good option versus traditional telecommunications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about 3CX?** Our company recently switched to 3CX from using legacy mobile phone and landlines. I like 3CX because 1) it is able to reduce the hardware in the office as everything is done through the laptop, 2) 3CX can do call recording which is essential in my line of work as we are prone to customer complaints and contests, and 3) 3CX can also be used on the mobile phone for people on the go. **What do you dislike about 3CX?** 3CX can be heavy on computer resources. The older laptops in the office have a difficulty running the software. **Recommendations to others considering 3CX:** Have your agent do a cost comparison versus traditional models. **What problems is 3CX solving and how is that benefiting you?** VOIP, call recording, call routing. ### 11. 3CX is a good alternative to traditional phones **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about 3CX?** Our Office switched out from mobile phone and landlines and began using 3CX in the past few months. I love how it has removed the need for bulky equipment. The landline cords and cellphone chargers would just get all tangled up. **What do you dislike about 3CX?** There are certain numbers that when dialed on 3CX do not ring or connect. However, when you try these with a landline or mobile phone, they connect. **Recommendations to others considering 3CX:** Please look into your internet plan as 3CX is bandwidth heavy. **What problems is 3CX solving and how is that benefiting you?** 3CX is a phone system. It can be used for making calls, routing calls, call waiting, call recording, etc. It is a full blown system. We are able to save on costs as with this. ### 12. 3CX Phone System **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about 3CX?** I like how it's cordless and the call comes right on your screen. **What do you dislike about 3CX?** Sometimes the volume doesn't work and you can't hear the customer or they can't hear you. **What problems is 3CX solving and how is that benefiting you?** It is still fairly new to us, so we are still working on the qwerks. ### 13. Best Value VoIP and Web Conference Platform for the Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck F. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about 3CX?** It was easy for the team to implement, works via desktop in the corporate network and works great remote. **What do you dislike about 3CX?** It's not well known, so it confuses our participants and employees **Recommendations to others considering 3CX:** if cost is a concern and you have a decent IT team, this is for you. **What problems is 3CX solving and how is that benefiting you?** We needed to move from our traditional phone system to VoIP and the move to 3CX was very easy. ### 14. Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Fernando P. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about 3CX?** The integration with Microsoft products like dynamics and office 365. Click to call and everything runs perfect. Easy installation on cloud. **What do you dislike about 3CX?** I don't find the call center module like before distros (elastix) **What problems is 3CX solving and how is that benefiting you?** Works with dynamics crm and click to call 3cx works like charm. ### 15. Best phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about 3CX?** It is easier to dial and configure the extensions. It is user friendly. **What do you dislike about 3CX?** It does not provide recordings that are older than 3 months **Recommendations to others considering 3CX:** Do go for it... **What problems is 3CX solving and how is that benefiting you?** My work has been easier as I am able to connect easily with my colleagues ### 16. Great VoIP system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about 3CX?** It has features that allow it to fit small to mid sized company needs as well as full call center. **What do you dislike about 3CX?** Only thing I don’t like is I’m unable to dial or accept calls on my pc that I can answer on my cell. **What problems is 3CX solving and how is that benefiting you?** It has simplified conferences, screen sharing and normal phone calls. ### 17. Seamless experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about 3CX?** How it connects to all my systems so I can seamlessly do phone calls checking the information I have to input, files, previous data, 3CX allows me to work on my main system while I speak to the customer. **What do you dislike about 3CX?** A bit too dependant on the internet sometimes calls break up and the phones go down **Recommendations to others considering 3CX:** Back up yourself with a reliable internet provider. **What problems is 3CX solving and how is that benefiting you?** Patient files, complain management , customer service representative duties, I see that 3CX allows me to work on a steady pace without significant interruptions, it's reliable almost a 100% of the time, and having previous bad experiences this is really something. ### 18. Very useful and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about 3CX?** 3cx allows every piece of information to be available at a glance, making the whole softphone system very user-friendly. **What do you dislike about 3CX?** Sometimes the UI feels a little cluttered and it takes a second to locate some specific options **What problems is 3CX solving and how is that benefiting you?** It makes it easier to transfer/hold calls which improves overall call time and structure. Calls are very clear and precise. ### 19. Fantastic Business Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about 3CX?** Solutions for a range of business sizes. Works for smartphones, macs, windows Free video conferencing **What do you dislike about 3CX?** Support could be improved, includes support documentation. **What problems is 3CX solving and how is that benefiting you?** Connecting people in my office easily, working together has never been easier. ### 20. 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Marty C. | Telephony Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about 3CX?** The system is easy to use and very cost effective. The one year free trial made this decision simple **What do you dislike about 3CX?** The occasional bug but they seem to address those relatively quickly **Recommendations to others considering 3CX:** 2 words: Free trial. Use it and decide for yourself. They offer online training as well so you can familiarize yourself with it. This platform is hard to beat. **What problems is 3CX solving and how is that benefiting you?** We're a SIP telephony company and we've used several systems over the years to service our customers. When we found 3CX we knew we would be sticking with them. Overall their platform is the most stable resulting in happier customers. Also, 3CX will let you run the platform for free for 1 year which has been exponential to our revenue stream in addition to giving us time to adapt to the system. ### 21. 3CX made me feel like the 80s had come to the future! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron T. | Co-Founder, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2018 **What do you like best about 3CX?** I love the easy client app, web interface, and the fact that it was all DIY, with such a super support system, and documentation for almost every situation and setup. I did not have to ask anyone for help. It just worked. **What do you dislike about 3CX?** I only wish I could customize the client softphone app without having to buy anything. I could do it myself, but I haven't looked for the app assets yet to modify it. **Recommendations to others considering 3CX:** If you've used Asterisk, or ever had 8-inch floppies and a giant PBX in your house, you know the feeling. This makes it all a few clicks, and a minimum setup to work. **What problems is 3CX solving and how is that benefiting you?** I started a company, and had a PBX up in an hour. Firewall setup, SIP Gateway, FQDN, all easy. I used to do this with WIRES and CIRCUITS. This was a breeze. We had a phone queue up in minutes. It's extremely fun for me. ### 22. 3CX Has the full suite of products and works very well. **Rating:** 4.5/5.0 stars **Reviewed by:** Tom M. | Telecom Innovatior & Entrepreneur & President of TMSI, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about 3CX?** That you can host it in Google Cloud or to a local server on site! Deployment is easy with provisioning. and the Mobile App works great. The click to call on your PC works great too. Marketing team wants to do sales calls with you and can send you leads. ( none for me yet..) Online Technical training is great. **What do you dislike about 3CX?** Technical support team is officious. Don't dare ask stupid questions. The licensing gets onerous over time. **Recommendations to others considering 3CX:** U?se the trial offer. 16 channels to start drop to 4 after one year. **What problems is 3CX solving and how is that benefiting you?** Getting our clients into the VoIP systems easily and with great value. Easy to support this product ### 23. 3CX Phone System for better calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about 3CX?** The interface is simple and easy to understand, allowing with a simple mouse click to make the call to the list that is already available. **What do you dislike about 3CX?** I like working with keyboard shortcuts and I think simpler shortcuts of 1 or at most two keys could have been developed. **Recommendations to others considering 3CX:** Create an indicator to monitor the internet connection speed while the program is being used, making it easier to notice the risk of the connection failing. **What problems is 3CX solving and how is that benefiting you?** More speed to contact someone, whether internally or externally. ### 24. Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Gledson R. | L2 Network Analyst, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about 3CX?** Simple operation, light application, quality in service, availability. **What do you dislike about 3CX?** We have been using it for a while, we have not yet detected something that leaves us unsatisfied. **Recommendations to others considering 3CX:** I recommend it because it is easy to use, simple software that offers quality in the service, added to VoIP reduces costs, easy deployment. **What problems is 3CX solving and how is that benefiting you?** Improved operation, availability, reduced telephony costs. ### 25. Good for small Call Centers, not good for larger ones. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole G. | Collections Coordinator, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2018 **What do you like best about 3CX?** It has basic phone functionality. Answering, transferring, voicemail. Bare bones phone metrics. It does the job for smaller contact centers that are not as KPI focused and more focused on quality customer support. **What do you dislike about 3CX?** I don't dislike 3CX per se, because the things it lacks are things that it cannot provide for larger 30+ agent contact centers, During times of high call volume, calls can overload the system and drop many calls unexpectedly. It's not the greatest at a fair call routing system (like for example ShoreTel which will route inbounds to the agent with the longest idle time), the calls are sent to the same agents to the desired queues and can be answered by the same people without it at least being random. Data reporting is pretty basic. Nothing too detailed. **Recommendations to others considering 3CX:** I would not recommend this phone system if you have a larger than normal call volume for inbounds, if you agent count is more than 30, and if you require comprehensive data reporting for performance based KPI's. If you have a smaller operation that focuses on detailed email and casework for your customer support, this might be a better option. **What problems is 3CX solving and how is that benefiting you?** We used 3CX in the early days of Snapsheet's call center. The call center outgrew the technology pretty fast and 3CX was not scalable in that regard. The call volume was too overwhelming for a call center that grew agent count from 30 to 70 to 100 in less than a year. It's a great phone system for smaller support centers. ### 26. Good free and simple PBX. **Rating:** 3.5/5.0 stars **Reviewed by:** Matteo M. | Matteo Mazzoni, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about 3CX?** I often have to try different software ... and a few months ago for a while I decided to try some PBX platforms. Among the many tests I had the opportunity to test 3CX. It can be installed from the command line on Debian operating system, by downloading the dedicated ISO or used on Cloud as Amazon AWS. I find it, with the update of the graphical interface, a very attractive and professional system! Simple to install and manage ... you can load custom songs for waiting and so on. I absolutely recommend it. **What do you dislike about 3CX?** Obviously, in addition to having strong points, has weaknesses. Such as the limitations of the FREE version compared to the paid version. But this is normal, otherwise it would not make sense to have two versions. I encounter some problems with the inclusion of the configuration parameters of my switchboard in the Smartphone app. The configuration file arrives by email and you have to select "open with" and choose the 3CX app which, however, is often not selectable. I hope the problem will be solved in the next updates. **Recommendations to others considering 3CX:** Having said all this, I can only recommend the service to anyone who needs it. Really excellent and functional! **What problems is 3CX solving and how is that benefiting you?** I recommend it wherever a PBX is needed without having to spend money. You do not even have too much computer knowledge, just follow the excellent online guide and step by step you can complete the installation to have a 100% working system. 3CX I have already had the opportunity to install it in two non-profit associations and if they are found very well. Right from the start they were able to use it to the best of its functionality... ### 27. Great option to build your own telephone switchboard **Rating:** 5.0/5.0 stars **Reviewed by:** Aitor A. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about 3CX?** Is a good option to have a full telephone switchboard managed and hosted by you. The system run over Debian 9 Linux distribution and this is a very stable and reliable OS. By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you. Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc. Additionally the server to host 3CX Telephone System must not have to much resources. This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money. **What do you dislike about 3CX?** Maybe the weak point is that we have only a year with the free subscription. But you can save your config, reinstall with other email and get a new free subscription ;) **Recommendations to others considering 3CX:** If you need to have your own telephone switchboard managed by you, 3CX is the right option. **What problems is 3CX solving and how is that benefiting you?** To have our own telephone switchboard. No dependecies from 3rd party companies. ### 28. Amazing for handling high call volumes **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah F. | Franchise Support Help Desk Specialist, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2018 **What do you like best about 3CX?** You can hold as many calls as you want and it never lags or drops, unless they hang up before you answer, ya know? The service is versatile too, using it on every imaginable platform. It's sleek looking with it's black/blue theme. **What do you dislike about 3CX?** The program client side will disconnect often (daily thing). There doesn't appear to be a lot of customization options, for understandable reasons, but it'd be nice to customize the thing i have to look at everyday. **Recommendations to others considering 3CX:** Is this server based? If it is, increase your minimum requirements for use. **What problems is 3CX solving and how is that benefiting you?** Sometimes the reports are off because "Abandoned" calls become common from people simply instantly hanging up when they call for whatever reason. ### 29. Interface very Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Renato J. | Analista de redes N2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about 3CX?** I really like your interface, because I can easily transfer calls and other functions. **What do you dislike about 3CX?** I don't have any problem with this system. **What problems is 3CX solving and how is that benefiting you?** I had impacted work with this implantation.We can integrate with other systems to monitor calls and loss calls. ### 30. Making calls with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about 3CX?** The interface is easy to use in or out of the office. Makes working from home a breeze. **What do you dislike about 3CX?** A bit of a learning curve but pretty adaptable if you take the time to learn the ins and out. **Recommendations to others considering 3CX:** None. **What problems is 3CX solving and how is that benefiting you?** We set up a universal phone system to bridge offices all across the country. This has worked well so far. ### 31. Simply connectivity for all type of users **Rating:** 4.5/5.0 stars **Reviewed by:** Edgar H. | Innovation and Corporate Transformation Director , Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about 3CX?** It's quite simple to handle and promote team communication via conferencing tools, users have a better understanding and interest by using movile devices. **What do you dislike about 3CX?** There is no possibility to register new contacts direct from gmail. **Recommendations to others considering 3CX:** Start Up investment is really afordable in comparison with similar solutions and provides several oportuinities to integrate with telephone brands wich simplifies decission making. **What problems is 3CX solving and how is that benefiting you?** Internal communication has been improved due to web client, enableling users to locate fast and easy colleagues within the network. ### 32. Your PBX IP cental based on versatile and intuitive Asterisk **Rating:** 4.5/5.0 stars **Reviewed by:** Auxman R M. | Coordinador de Tecnología y Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about 3CX?** AskoziaPBX is versatile thanks to the web-based configuration interface / GUI; the configuration is easy to store in just one XML file; allows VoIP clients for Android and iOS. **What do you dislike about 3CX?** It is possible that if a good bandwidth is not available, the voice quality in simultaneous calls tend to decrease. **Recommendations to others considering 3CX:** It is easy to install and configure; In addition, its web-based configuration also allows administration to be friendly. **What problems is 3CX solving and how is that benefiting you?** Thanks to AskoziaPBX the economic costs were reduced; since the traditional service provider was suppressed. It was easy to extract information from the call records. ### 33. It is the best softphone on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about 3CX?** It is easy to use and suitable for beginners in telephony. **What do you dislike about 3CX?** The only problem is that it does not block a second simultaneous call. **Recommendations to others considering 3CX:** It is the best softphone on the market. **What problems is 3CX solving and how is that benefiting you?** The high cost of the physical IP phone. ### 34. Great VOIP System **Rating:** 4.0/5.0 stars **Reviewed by:** Ellye C. | Sales Executive, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about 3CX?** 3CX is a great VOIP to use - it is very simple and easy to use; the dash is easy to navigate and you can see which of your other colleagues are on calls, monitor those calls etc. **What do you dislike about 3CX?** We have had a few minor issues with this system, one being that calls seem to cut out after 2 hours which isn't often a problem but when we are conducting meetings that do overrun it can be quite frustrating to have to explain to potential customers what has happened. **Recommendations to others considering 3CX:** 3CX is a great software to use - if you don't already have a VOIP system in place or are struggling with your current one, I would definitely recommend this software. **What problems is 3CX solving and how is that benefiting you?** VOIP is the way forward - making calls from my laptop is great. 3CX make it very easy to work from home/out of hours when needed. ### 35. The best IP tool for communications **Rating:** 4.0/5.0 stars **Reviewed by:** Keyla D. | Publicidad y Redes, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2018 **What do you like best about 3CX?** I have used other telephone systems and 3CX has been the best so far, its easy handling and dynamism have helped me to maintain communications with my clients in various parts of the world. Their updates are kept up to date with the requirements that society demands as time progresses. Its interface is very easy to use, as well as the option to save the numbers in your phonebook, in addition to the excellent audio quality when making calls. One of the things I like most about this program is that I do not need to install large telephone exchanges. One of its advantages is that I can perform various activities on my computer as I engage in communication. It is a program that does not have high impact on consumption for my computer, it uses very little space. Its installation and configuration was very easy, they helped me remotely to do it. As for its cost is very low and long or short term will generate large savings in the accounts. **What do you dislike about 3CX?** Although I have no complaints about 3CX Phone, rarely when the Internet fails the communication tends to fail a little, but the rest I would like to improve the function of recording calls. **Recommendations to others considering 3CX:** I definitely recommend them to other users, I have used several call programs and 3CX Phone so far has been the best, other systems have not had the quality, fast configuration and simplicity that this program has given me. Its cost is very low compared to other IP Voice services. **What problems is 3CX solving and how is that benefiting you?** Its benefits are incredible, it has helped me since I have installed it to save on costs, as well as the ease of avoiding having to install large telephone exchanges. One of the other things that has me stuck with 3CX Phone System is its interface and ease of use. Today I have to make several phone calls to different parts of the world and with this system it has been much easier, safer and faster. thaks ### 36. Not a bad phone system, hate the iPhone ringtone but all else is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about 3CX?** The ease to deploy on a new computer when a machine is replaced. You have the option of using a soft or hard phone (on on computer and a physical phone) plus there is an app that can be downloaded and used while on the go. **What do you dislike about 3CX?** There can sometimes be a lag in the call/connection but I would blame that on my network itself not the app. **Recommendations to others considering 3CX:** Change the iPhone ringtone lol this is an android world! **What problems is 3CX solving and how is that benefiting you?** We are able to get reports for agents who think they have more calls than they actually do. We can record and find all of our recordings in one place. We are able to run general reports using this software that helps better determine an agents average talk time vs calls taken. ### 37. Simple to Implement and scalable **Rating:** 4.5/5.0 stars **Reviewed by:** Vitor N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about 3CX?** Since we use the cloud based solution it is to easy to implement. So we have a power phone system software, at low cost and possible to implement in a minor company, like ours. **What do you dislike about 3CX?** We don´t use many of its features, so there isn´t much to say. **What problems is 3CX solving and how is that benefiting you?** Obviously, communication between sectors. We started to differentiate our public and better serve them, since now we hit them faster with more specific solutions. ### 38. 3cx Review **Rating:** 4.5/5.0 stars **Reviewed by:** Seth B. | Applications Administrator, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about 3CX?** We have only been using it for almost one year now, and so far we love it. The admin console is very user friendly and easy to use. Can setup different configurations with ease. We use Yealink phones (3 different types). Very easy to deploy a phone in a manner of minutes. The soft client is great, as well as the web client and the mobile app. We like how you can visually tell if a phone is offline **What do you dislike about 3CX?** It's more of a yealink issue than 3cx, but you cannot enable call forwarding from the actual phone. you have to use the web client to do so. If you still have physical fax machines like we do, there is a little more configuration you will need to do in addition of using a analog adapter. we hope to look to move to a fax service in the future. The only other thing is trying to communicate to our employees to create their voicemail greeting as we ll as their spoken name. we found out if spoken name is not done, then their extension will not be available in the dial by name feature. **What problems is 3CX solving and how is that benefiting you?** With the rising cost of our previous provider, we were looking at options. Someone told us about 3cx so we started to look into it, and after a couple of demos we liked what we saw. We could replace the entire phone system and get all brand new phones for a fraction of the cost of one year support of the other provider. Out of box you get alot of features, where as with other companies, those are extra. ### 39. 3CX a marvel in telecommunications through the Internet **Rating:** 3.5/5.0 stars **Reviewed by:** Alejandro D. | Administrador de página web, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about 3CX?** From the beginning use 3CX PHONE SYSTEM, as a program to make national and international calls, its interface is very easy and simple, it is easy to use and allows me to do different things on the computer while the call is online, integrating incredibly. All the people of the company use 3CX as a telephone to contact our customers. It is wonderful because you do not need connections with cables and additional telephone. As for its price, it is very economical compared to an external telephone service. **What do you dislike about 3CX?** I think the 3cx Phone System system should improve its technological image, one of the things I do not like is that it should keep the call on hold when the internet is slow or loses connection for a moment. Your contact list should contain more options to add, I often listen to the other person, but she does not, I do not know why this happens. **Recommendations to others considering 3CX:** Most companies should have this system, it is economical, practical and you do not need large telephone sets. The quality of sound and video is very good, you only have to have an internet connection. You can do several things at the same time while making the call. Also the national and international calls leave with a wonderful quality. **What problems is 3CX solving and how is that benefiting you?** I work as a call center for a digital magazine, and all my colleagues in this company use 3CX PHONE SYSTEM, to call and sell advertising. It is very beneficial because with a single license we can work several people, many times we use this system to make video calls to show the product. ### 40. An IP voice telephone system that is improving every day **Rating:** 3.5/5.0 stars **Reviewed by:** Federico A. | Administrador de página web, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about 3CX?** I started working with the 3CX telephone system since the beginning of my work. It is very easy to install and use through the internet. has a set of characteristics that are improving every day more. I like it a lot because I can copy the numbers, also see the statistics of the calls. I take my computer anywhere when I travel and I can make calls only with an internet connection. It has a very simple to use appearance, the numbers and options are clear. **What do you dislike about 3CX?** I have not had such important problems with this system. I think it should come configured with the basic options, when I installed I had problems with the audio, I listened to the person, but she did not, the technician when notifying him of this problem went to work in the configuration of the microphone that was not right . I think you should have the option to record the calls, as well as the possibility of having several calls at the same time. I would like that when I am not using it, I will leave a predetermined message to the person who is trying to communicate with me. At the moment of having an unstable connection, the call is dropped, I think it should be retained until the internet connection returns. **Recommendations to others considering 3CX:** I recommend all companies and users who need to make many calls a day, to contract the 3CX service. They will not need large telephone exchanges to make sales and interviews. It is more dynamic because you work directly from the computer. **What problems is 3CX solving and how is that benefiting you?** Before we used another call system, but it came out very expensive. We tested with 3CX and discovered that it was their license and the price of the call was more economical, in addition to better technical service and updates. It has given us many benefits, since we use the 3CX IP telephone system, we do not need large telephone exchanges to conduct our sales and interviews with clients. ### 41. Great VoIP Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2018 **What do you like best about 3CX?** I love the ease of use and product that is offered with 3CX, I can use it on all my devices. **What do you dislike about 3CX?** I wish there were more options when pulling calls from the 3CX Reports **What problems is 3CX solving and how is that benefiting you?** Constant contact, recorded calls, all in one VoIP ### 42. Excellent for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Hamza B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about 3CX?** The price point is a lot cheaper than most other IP PBX products. Easy to manage interface helps those who arent experts in the VoIP field. **What do you dislike about 3CX?** Level of support provided and requirements to get that support really makes you want to avoid and try to resolve issues yourself. **Recommendations to others considering 3CX:** You will find things that bug you about this product but nothing too serious to turn you away. It's a great product for price but dont depend on their support to assist you. **What problems is 3CX solving and how is that benefiting you?** IP PBX for multiple branch offices and connecting the users together. ### 43. 3cx So many Advantages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2016 **What do you like best about 3CX?** Savings!!! This system can save small tech companies like mine a lot of money, as far as for a phone bill. It really either reduces your bill or gets rid of the phone bill completely. **What do you dislike about 3CX?** There are a lot of bugs to be worked out. I can`t really say that its strictly a 3cx thing, but we have a lot of static and calls that we answer and you cant hear each other. Some people say we sound like we are under water at times. Im not convinced that it cant be another issue though as far as possibly the implementation, low end phones, possibly our connection, possibly the way it was set up. **What problems is 3CX solving and how is that benefiting you?** Huge benefits are the savings, the back end unlimited possibilities. When you have a lot of employees, and need a lot of lines, its SO much more cost effective to use a pbx \ voip system like 3cx. They also offer a "soft phone" Which is an app for smart phones, and can also be used through your computer. 3cx is also great for people who travel, as you can take your "office phone" With you and not have to give out a cell number. And then just shut the app off when you arent working. ### 44. Convenient and Modern **Rating:** 5.0/5.0 stars **Reviewed by:** Liz F. | Operations Recruitment Leader, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about 3CX?** I like using 3CX because I don’t have to use an internal office contact list on paper. When I am working from home, and need to reach a colleague, I can use 3CX from my laptop or my iPhone. It makes it SO convenient to reach others for easy communication. **What do you dislike about 3CX?** Our Company has had no issues with 3CX, it’s modern and fits this technology age. **Recommendations to others considering 3CX:** If you have employees that are in sales or employees who regularly work from home, you will benefit from the user friendly 3CX. Although, I am aware, we don’t use all of its features, the ones we do utilize has made an incredible impact. We save money from using 3CX. **What problems is 3CX solving and how is that benefiting you?** Our business has had no issues with 3CX to date. The only time our phones have been done is due to another means in no relation to 3CX, and when our landlines are down, I can simply refer to my 3CX app. Again, convenient. ### 45. Useful for Every Job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about 3CX?** I love being able to see if a call is holding in the Que and who is busy if i need to make an inter-company call. I also like the options to delete and play voicemail on my phone from the desktop app. The 3CX app that you can download to your phone is also super useful if inclement weather happens to prevent you from coming into the office or if you want to check voicemail at home. **What do you dislike about 3CX?** I don't like the the chat function is difficult to use. I seem to have a large delay between the amount of time between sending and receiving. **Recommendations to others considering 3CX:** This is perfect for a company who wants flexibility for their workforce. It is easy to use in and out of the office. There are also tons of features for fleet management. You can tell who is taking calls and determine who will receive new calls based on how you set them up inside of the cues. This helps to make sure everyone can experience an even work load and no one feels overworked or underappreciated on your team. **What problems is 3CX solving and how is that benefiting you?** We use this for both our customer service team and sales. We also use the handy app for work at home purposes when employees don't have physical phones at their houses. The app is as easy to use as the desktop version of the software and it is easy to switch cues or make calls from your cell phone as if you were in the office. ### 46. Excellent Pbx Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. | Senior Internal Audit Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about 3CX?** There are many attributes which i like most about 3cx however few of them are as follows: 1. Ease of configuring SIP Trunks 2. Freedom of creating extensions as many as you like. 3. Excellent reporting 4. Ease of integration with CRMs 5. Excellent reporting on calls received dialled, dropped, in que 6. Excellent dash board showing all the required information 7. Calls recording is exceptional **What do you dislike about 3CX?** There are not notable issues in 3cx, however there is a suggestion, 3cx call recording should provide option to record calls in multiple formats so that it can be used by respective organisations according to their storage capacity and further for QA assurance purposes. **Recommendations to others considering 3CX:** It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping. in short everything is here for enterprises using multiple communication lines. Plus added feature of easy API to integrate with CRM. **What problems is 3CX solving and how is that benefiting you?** We are a multinational company having presence in more than 28 countries, we need a tool that can provide us single interface to manage our communication channels and 3cx is serving the required purposes by allowing us to configure multiple SIP trunks. Further allowing integration with CRM allows us to improve our customer services. Thumbs up guys, highly recommended for multinational organizations. ### 47. phone app that may need another look over **Rating:** 2.5/5.0 stars **Reviewed by:** Chris b. | Technical Support Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about 3CX?** easy navigation, call logs are thorough **What do you dislike about 3CX?** setup process could be simplified, expanded compatibilities with different phone manufacturers **What problems is 3CX solving and how is that benefiting you?** handling incoming calls has been streamlined and simplified ### 48. Feature rich VoIP system, still improving **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about 3CX?** This VoIP system is easy to use and allows for ease of access from the web. It has a robust feature set and regular updates. **What do you dislike about 3CX?** The system is still a work in progress. There are several features that need to be improved, such as greater file type variety for Music/Message On Hold, system prompt editing, search for user by first AND last name, a more streamlined holiday message setup, etc. I have figured out workarounds or work flows to address several of these issues, however, implementation of the system was very rocky and continues to be challenging to administer at times. **Recommendations to others considering 3CX:** Get a good vendor! You will need support and waiting on the 3CX forums or a slow support team from a vendor will cause delays and frustration. **What problems is 3CX solving and how is that benefiting you?** We replaced an aging PBX system with this VoIP system. It has allowed for easy of communication between offices and meets all our needs. ### 49. Great Alternative to a Name Brand Phone system, or Asterix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about 3CX?** I like the fact that I can run this on either Windows or Linux, use most standard IP phones, and be able to take phones calls while on the road on my mobile phone as if I was in the office. **What do you dislike about 3CX?** It would be great if the Voice Mail did text to speech without sending the recordings to another company. Also to have better integration with Outlook to import contacts would be a plus. **Recommendations to others considering 3CX:** If implementing a new system, make sure to get the newer phones that they recommend for less configuration headaches. **What problems is 3CX solving and how is that benefiting you?** We originally had a hard wired phone system. This is so much more flexible not only in having VOIP phone service at a fraction of the price, but also it's easier to deploy phones even in a remote office. ### 50. Great phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about 3CX?** The easy of transferring calls using this phone system **What do you dislike about 3CX?** The complexity of setting up the system. **What problems is 3CX solving and how is that benefiting you?** n/a ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+12%3A34%3A45+-0500&secure%5Bsession_id%5D=60ec899a-528d-4533-b01a-402a4734b84f&secure%5Btoken%5D=c657115317d40d772750eeeacf6980f866ee7eef5b19f76eed8a0c3ca9f4ba05&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio](https://www.g2.com/products/fidelio-by-commsoft-technologies-fidelio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Channels** - Voice - Web Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,541 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,363 reviews)