---
title: 3CX Reviews
meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 547 reviews by the users' company size, role or industry
  to find out how 3CX works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 547
  scale: '5'
date_modified: '2026-07-08'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# 3CX Reviews
**Vendor:** 3CX  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 547
## About 3CX
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.



## 3CX Pros & Cons
**What users like:**

- Users find 3CX to have a **simple and intuitive interface** , making communication easy and efficient. (42 reviews)
- Users value the **reliability** of 3CX, ensuring seamless communication without missing any calls. (31 reviews)
- Users value the **flexibility** of 3CX, enabling seamless communication across various devices and enhanced user experience. (23 reviews)
- Users value the **smooth performance** of 3CX, which ensures reliable communication and convenient features for seamless connectivity. (22 reviews)
- Users highlight the **easy setup process** of 3CX, allowing quick deployment and integration into existing systems. (21 reviews)
- Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews)
- Intuitive (18 reviews)
- User Interface (18 reviews)
- Easy Communication (17 reviews)
- Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews)

**What users dislike:**

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing assistance with configuration and troubleshooting. (11 reviews)
- Users find the **difficult configuration** of 3CX challenging, especially for those lacking technical expertise. (10 reviews)
- Users find the **steep learning curve** of 3CX challenging, especially for non-technical administrators and during configuration. (10 reviews)
- Users express frustration with **limited features** and missing reports after updates, impacting overall satisfaction with 3CX. (10 reviews)
- Users feel the main downside is the **expensive pricing** , particularly challenging for non-profits seeking affordability. (9 reviews)
- Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews)
- Difficult Setup (8 reviews)
- Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews)
- Customer Service (7 reviews)
- Difficult Settings Management (7 reviews)

## 3CX Reviews
  ### 1. A good dialer software easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kajal K. | Sr. business evangalist, Enterprise (> 1000 emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about 3CX?**

it improves productivity and time also. It is very fast and friendly to use, it is not gadget restricted, call quality is superb,

**What do you dislike about 3CX?**

there nothing to dislike about 3cx,  its very good

**What problems is 3CX solving and how is that benefiting you?**

Connectivity is superb, its very fast and time-saving, accessible to any gadgets.

  ### 2. used to use 3cx

**Rating:** 3.0/5.0 stars

**Reviewed by:** Jennifer V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2023

**What do you like best about 3CX?**

easy to use. a user friendly tool. just one click away

**What do you dislike about 3CX?**

got problems in calling, sometime call won't go through

**What problems is 3CX solving and how is that benefiting you?**

when we used to use 3xc it was smooth until time that calls won't go through

**Official Response from Constantinos Leventis:**

> Hi Jennifer. Thank you for reviewing 3CX! We are so glad to hear that you enjoy the user-friendliness and ease of use of 3CX.
Regarding the problems you are facing with the calls not going through, I recommend the following a) make sure that your outbound rules allow for outbound calls and b) check your activity log. 

  ### 3. 3CX is a complete phone system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aron S. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 10, 2022

**What do you like best about 3CX?**

What i like best about 3CX is the great versatility. Depending on the version you'll choose (Standard, Pro, Enterprise), you'll have at your disposal a great set of features. A great feature is Voice Designer: you can graphically build your phone system.

**What do you dislike about 3CX?**

There are no really downsides using 3CX. Maybe 3CX could reduce its ticket costs. When you need support, you can count on a great online community. So, no really downsides.

**What problems is 3CX solving and how is that benefiting you?**

If you need a complete phone system, 3CX is your choice. You can do complex phone structures, even with thousands of users and multiple tenants. Source: myself as a 3CX Advanced Engineer.

**Official Response from Vanesha Tiffany Pillay:**

> Hello Aron, we are so happy to hear that your experience with 3CX has been so smooth and that our community has welcomed you whenever you needed support!

  ### 4. Do not waste your time or your team's time with this software....

**Rating:** 0.5/5.0 stars

**Reviewed by:** Kristin M. | Sales Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2022

**What do you like best about 3CX?**

I can say that it is nice to be able to chat as well as see everyone inside of your organization.

**What do you dislike about 3CX?**

Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool...

**What problems is 3CX solving and how is that benefiting you?**

NONE. Not one single issue is SOLVED. Only problems are CREATED by the use of this "solution". I would 100% decline a position no matter the benefits if I had to use 3CX again.

**Official Response from Vanesha Tiffany Pillay:**

> Hi Kristin,

We are sorry to hear you had  problems! Please visit the 3CX Forum if you need any assistance https://www.3cx.com/community/. It's an excellent place to find support from customers, resellers, enthusiasts, and team members.

  ### 5. Cost friendly calling application

**Rating:** 3.5/5.0 stars

**Reviewed by:** Abdul D. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 13, 2023

**What do you like best about 3CX?**

It is a cost-effective calling application with different prefixes

**What do you dislike about 3CX?**

Low connectivity to the customers, Most of the calls reach spam

**What problems is 3CX solving and how is that benefiting you?**

3cx provides multiple extension to call USA and Canada clients, Connecting with 100+ clients in a day

  ### 6. 3CX the solution to using my laptop for managing my calls.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2023

**What do you like best about 3CX?**

I like that I can install the App to my laptop to monitor calls as they come in or make calls as needed.

**What do you dislike about 3CX?**

I do not like that I have to open the App upon launch. Sometimes, I forget to do it straight away and I miss calls.

**What problems is 3CX solving and how is that benefiting you?**

I can call clients from my laptop that are located in both North & South America. Also, there is a voicemail feature that allows clients to leave messages if I am in a meeting or away from my desk.

**Official Response from Sotia Constantinou:**

> Hi there! Thank you for sharing your positive feedback on 3CX! We are glad to hear that 3CX helps you manage your calls at your convenience. 

Regarding the missed calls, please make sure that you enable the auto-start option of your PWA app upon sign-in. You can go through the following guide. https://www.3cx.com/blog/docs/pwa-push-notifications/

We are happy to help you with any further requirements. 


  ### 7. Best calling tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** sanathkumar m. | Senior Business Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2023

**What do you like best about 3CX?**

Easy to use and connections are faster and we can record all calls

**What do you dislike about 3CX?**

Nothing much as it is useful for any time to reach customers

**What problems is 3CX solving and how is that benefiting you?**

Reaching yhe customers on calls and help in changing did

**Official Response from Constantinos Leventis:**

> Hi Sanathkumar. Thank you so much for the stellar review! We are thrilled to hear that 3CX has helped you improve your business communications with your customers!

  ### 8. Used in business, pretty user-friendly compared to others

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 31, 2022

**What do you like best about 3CX?**

I like that we can go online and see call history, customize the desktop phone, and control calls.  We also have four different phone numbers to receive.  We love that we can customize how many rings one of our lines gets on certain desktop phones before it rings on other phones.  We have a weld shop down the road that shares with our main office.  If that worker is out for lunch and the phone rings 20 times, it rings into the main office for a few rings so we can answer the call.

**What do you dislike about 3CX?**

There is one aspect that I truly miss with our old phone system.  When the phone rang, it would be recorded in the history of the phone.  All phones in the office shared that history on the phone.  That was nice because if I needed to call the boss but a phone call was just answered, I could check and see if it was the boss.  If it was the boss, I would wait to call.  3CX only records the phone calls that the particular desktop phone answers (my phone lists all calls I have answered and made, but they are not listed on my coworker's phone history).

**What problems is 3CX solving and how is that benefiting you?**

Currently, we don't have any problems that need to be solved. We have rarely had issues with the system.  If we did have problems, their online website has very useful information to read.

**Official Response from Constantinos Leventis:**

> Hi there and thank you for taking the time to share your experience with the rest of the G2 community. We are really glad to hear that you like the customization options of 3CX!

  ### 9. Not so cool.

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2022

**What do you like best about 3CX?**

1. I can answer calls and make calls away from my desk. I like the ability to text customers.
2. I like the easy interface for launching a URL when someone calls in. It eliminates the need to launch a URL manually and search for a customer. This feature looks up the caller using the phone number on the caller ID.
3. Sound quality is good.

**What do you dislike about 3CX?**

1. When I get transferred calls on my desktop app, I pick up and converse with the caller, but the phone keeps ringing. This never happens on a call placed directly to my extension. It is ONLY when one of my colleagues transfers a call to me.
2. When a customer sends a video via  SMS, it arrives without any filename extension. I have to append a filename extension. It does play but is extraordinarily blurry and of poor quality. It is useless at that point.
3. The mobile app seems rather clumsy and power intensive. It takes a while to switch from Recent Calls to Chat, etc.
4. The desktop app has only one ringtone baked into the code. There is nothing like changing it. Wow! How's that for customizing?

**What problems is 3CX solving and how is that benefiting you?**

I work remotely. 3CX allows me to work seamlessly with the rest of the team.

**Official Response from Vanesha Tiffany Pillay:**

> Hello,

We are sorry to hear you are facing some issues! Please visit the 3CX Forum if you need any assistance https://www.3cx.com/community/. It's an excellent place to find support from customers, resellers, enthusiasts, and team members.

  ### 10. Super easy to deploy, super easy to use.....

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe W. | Lead Cloud Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 05, 2022

**What do you like best about 3CX?**

Overall it's a fantastic product, it's easy to deploy and easy to use for end-users. The app is great too.

**What do you dislike about 3CX?**

There isn't a lot to dislike with the product, the physical phone integration with the system isn't great (i.e. phonebook sync and phone features such as forwarding) but I supposed that's the nature of SIP/VoIP.

**What problems is 3CX solving and how is that benefiting you?**

Since the pandemic hit working remotely is such a huge consideration, 3CX allows users to work from anywhere as it has the flexibility of physical phones, web app, desktop app and mobile apps.

**Official Response from Vanesha Tiffany Pillay:**

> Hi Joe, thanks for the stellar review! We are very happy to hear that it has been easy to deploy 3CX and that you have been enjoying it since the pandemic.

  ### 11. Indisputable Value and Performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert C. | Network Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

First and foremost is value. 3CX provides professional grade software features and performance at an incredible price. The software is rock solid and easy to setup, with enough flexibility to customize to integrate into any office environment. The companion mobile app is a favorite feature among my supported user base, as it allows them to work remotely without any telecom workflow disruptions. 

I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.

**What do you dislike about 3CX?**

It's hard to find a dislike within 3CX, as for every issue I have encountered, the community forums have helped me create a workaround. I would, however, like to see native 911 support along with native remote voicemail options. At time of writing, I had to setup a dedicated number that redirects to voicemail, compare this to a traditional method of being able to hit a key combination at time of voicemail prompt so the user can enter an admin state. By far not a deal breaker and the community was able to help me with the dedicated extension workaround, as they are always happy to assist.

**Recommendations to others considering 3CX:**

For ease of integration, review the directly supported trunk/SIP providers. Our provider was not supported and caused a few issues with SIP packet support by our provider, no fault of 3CX. We were able to resolve the issue by contacting our SIP provider and verifying what they expected as a SIP header and modified our installation to support such. Ultimately, it was an easy fix, but going with a supported SIP provider would have made the installation a lot easier.

**What problems is 3CX solving and how is that benefiting you?**

Coming from an old Nortel system, 3CX provided us with the flexibility and scaling we required for our business to grow. Our old system also proved to be difficult to support, as the software was no longer being developed or updated. 3CX is always coming out with new features that continue to make our investment into 3CX even more valuable as time goes on.

**Official Response from Constantinos Leventis:**

> Hi Robert! Thank you so much for the 5-star review! We are super glad to hear 3CX provided you with the flexibility and scaling to help your business grow.

  ### 12. What a GREAT phone system!

**Rating:** 4.5/5.0 stars

**Reviewed by:** James P. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

The system was very easy to install. We are currently using almost 200 extensions and this system is a breeze to add new stations.  The price was also something that was too good to be true.  Don't be fooled by the low price point.  This system can hold it's ground with the bigger players at less than half the price!

**What do you dislike about 3CX?**

The cell phone app is a little buggy. It will drop calls randomly that are passed through to it from the system.  It is just a minor annoyance though and definitely not something that I would consider something that would make me rethink our purchase.

**Recommendations to others considering 3CX:**

Don't dismiss this product because of it's price point.  We kept waiting for "the other shoe to drop" and when we were going to get hit with add on pricing to provide us the features the bigger names provide.  It never happened.  We have a system that will do everything we want in a business class phone system, and more, and still have money back from what we would have spent had we went with a bigger name brand.

**What problems is 3CX solving and how is that benefiting you?**

We accomplished things with this system that we could have only dreamed about with our older system.  We don't have to bring a contractor in to add an extension which adds cost.  Our company likes to be very self sufficient and this system allows us to do just that.  We have had the system since October 2019 and are still finding hidden gems that we did not know existed and our implementation consultant did not highlight.  By no means is that a knock on our consultant as there are SO many things available in this system, it is impossible to cover them all.

**Official Response from Constantinos Leventis:**

> Hi James and thank you so much for the detailed feedback! We are glad to hear that 3CX has exceeded your expectations.

  ### 13. 3CX is all about home working

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew B. | IT and Infrastructure Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

Being able to access the phone system from anywhere, either as a user and remote working from anywhere in the world, or as the administrator provisioning users for softphone usage for workers not able to visit the office.

**What do you dislike about 3CX?**

The system is great, but the only downside is the mobile phone apps do eat a lot of battery, but I only enable the app if I am unable to use my laptop.

**Recommendations to others considering 3CX:**

Fixed price on the number of concurrent calls, ease of use including initial deployment, rolling out of new phones, utilising voip standards, ability to work from anywhere as if you are in the office.

**What problems is 3CX solving and how is that benefiting you?**

Obviously at this time (April 2020) we have a lot of users who have been forced to work from home. So having a system that allows them to work as if they are in the office and not rack up either landline or mobile phone costs is brilliant.

All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.

We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.

**Official Response from Constantinos Leventis:**

> Hi Andrew and thank you so much for the 5-star review! The new 3CX Mobile Apps rely solely on PUSH to operate. The great benefit of this is that the App can remain in the background while idle without consuming any battery, and only "wake up" when an incoming call arrives.

  ### 14. 3CX is a must have A/V/W Conferencing GURU

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pooja V. | Learning Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 20, 2023

**What do you like best about 3CX?**

3CX allows us (teams) to rapidly share ideas and brainstorm.

Enhances unlimited creation of communication channels.

**What do you dislike about 3CX?**

To effectively enhance video conferencing, it requires to be integrated with external apps like Zoom.

**What problems is 3CX solving and how is that benefiting you?**

Polling and live chats.

Document sharing in cloud.

Audio and video calls on-the-go over the internet.

**Official Response from Constantinos Leventis:**

> Hi Pooja! Hearing from our customers is something we love and we love it even more when we hear that they find 3CX an excellent choice!

  ### 15. 3cx Next Generation Phone system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Danny W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

Ease of switching extensions from office to office, when people are moved around, names change, etc.  Before on old system was a hassle, now it's simple as unplug and replug.   And the phone app is a life saver!  Works best if you live in a strong signal area, or can keep it on wifi.    The ease of changing user information, changing voicemail passwords are truly an easy user experience.  Adding new extensions are also a breeze.  It's a click of a mouse, and as most things are with 3cx, very self explanatory.

**What do you dislike about 3CX?**

The yearly licensing updates.  Before i didn't have to pay for yearly licensing for updates, but now i do.  The paging is a little lacking, in a loud environment, the noise filter blocks paging at times.  The phone app is lacking when you don't have good strong signal.  Also, using blue-tooth on a vehicle while using the phone app, is almost impossible.  The volume of the call is so low, you have to turn volume all the way up, and it's still a struggle to hear the other person.

**Recommendations to others considering 3CX:**

Make sure the phones you pair with 3cx are 100% compatible.  Read reviews.  Ask Questions.  Make sure you have good backups, as 3cx can run on just about any pc, and  you can get back up and going in 10 minutes or less, if you have quality backups.

**What problems is 3CX solving and how is that benefiting you?**

The ability to have your phone extension on your cell, and go anywhere, making calls to clients from the app, instead of phone, that way strangers only get your work number, and not your cell.

  ### 16. Lightweight, easy to use and deploy with great features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Artur B. | Information Technology Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

Easy to manage, reliable with very low maintenance. We have been using 3CX as our phone system for many years now and the system has been very reliable. The system does not require much maintenance which can be fully automated.

**What do you dislike about 3CX?**

Some cosmetic things such as uploading users profile pictures by admins could be improved. The Web Conferencing could be a bit more user friendly. The IOS client could improve the push (this is already being addressed by the new version in the works)

**Recommendations to others considering 3CX:**

Try it our for free. You can can run 3CX free in the cloud to try. We use Yealink phones which are great with a very reasonable cost. I've managed a full Cisco Call Manager solution before and was very impressed what 3CX can do for such little cost.

**What problems is 3CX solving and how is that benefiting you?**

Having a virtual machine running your phone system with SIP trunk gives you a tremendous flexibility, as you can easily backup / restore your phone system in a couple of clicks! Also 3CX Call Flow Designer makes it extremely easy to build your call flows with lots of options for the most demanding phone needs.

**Official Response from Constantinos Leventis:**

> Hello Artur, thank you so much for sharing your experience with us. We're glad to hear you're happy with the low maintenance, flexibility, and reliability of 3CX. We will be passing on your feedback for improvement to the relevant department. 

  ### 17. MSP Network Engineer with 10 Years VOIP Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

As an MSP engineer I have used a lot of VIOP systems from Altigen, Cisco, Nextiva, Star2Star, Zultys, and Avaya both on premise and in the cloud and the one thing that 3CX has and that all of them lack is that 3CX is server software that fits into existing IT infrastructure so easily. I can run it on premise or in the cloud on Windows or Linux and all of my existing monitoring, networking, and back up work flows work with it. That makes deployment and troubleshooting easy and really helps to cut the cost. It also allows for flexibility when building redundancy and fail over which is wonderfully easy to do.

**What do you dislike about 3CX?**

My only real complaint is that the mobile app does not support the shared park keys. I have gripes about how individual phones work, mostly Fanvil and snom phones, but if you go Yealink you won't have an issue.

**Recommendations to others considering 3CX:**

Yealink phones make your deployments so much easier and they support just about every feature you could imagine via templating.

**What problems is 3CX solving and how is that benefiting you?**

Not having to have an outside phone vendor is a big win. Reduced operating costs and reduced implementation costs are also big wins.

**Official Response from Constantinos Leventis:**

> Thank you for sharing your experience with us, Andrew! It's great to know how your team managed to save operating costs and reduced implementation costs.

  ### 18. A great affordable business phone system.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gordon S. | Network Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

As compared to to the Toshiba and Avaya systems that I have used in the past, 3CX is very easy to configure and administer.   The interface is intuitive and works with most of the major brands of IP SIP phones.  The pricing structure is also unique being based on number of simultaneous calls versus the traditional license per feature cost of typical PBX systems.  3CX also has the same feature set as the Mitel / Avaya systems but at a fraction of the cost.

**What do you dislike about 3CX?**

Some of the reporting could be improved, especially being able to get a report of the number of simultaneous calls in use over a period to understand if you are licensed properly.  As this is a SIP system, there are some limitations in button programming over the proprietary such as buttons to forward calls.  Some voicemail options could be improved such that you could record multiple greetings though the voice prompt system rather than just the primary greeting.  All other greetings have to be recorded through the webclient.

**Recommendations to others considering 3CX:**

If this is your first full SIP / non-proprietary system be sure to know all of your required features no matter how minor, especially in phone button programming and operation.  There are a number of things such as forwarding your extension that will be very different from proprietary systems.

**What problems is 3CX solving and how is that benefiting you?**

My goal was to replace all the Toshiba, Nortel, and Avaya systems that we had in our offices so that we would have a single phone system for the entire practice.  As we have a fiber connected infrastructure between our offices I am able to run the entire practice off a single on premise virtual machine with just phones in each location.  This has allowed us to combine our separate Trunks/PRIs into a single SIP trunk which saved a tremendous amount in telecom costs.  This system is also so easy to setup that I was able to reduce the amount of contractor time required for implementation.

**Official Response from Constantinos Leventis:**

> Thank you so much for your review, Gordon. Your feedback is greatly appreciated.

  ### 19. Highly recommend 3CX

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh T. | President/CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

I love how 3CX is not only an easy to use product for the user, it's also simple to setup and constantly moving forward.

**What do you dislike about 3CX?**

Probably the least helpful aspect of 3CX currently, is the lack of SMS messaging. However this is on the roadmap and in the works.

**Recommendations to others considering 3CX:**

Do it.  I researched for an entire year, knowing that I had 18 months before I needed to decommission our previous system.  I ended up deciding between Asterisk and 3CX.  The difference was then described to me as the difference between a project and a product.  I chose the product, 3CX, and have been so happy I did.

**What problems is 3CX solving and how is that benefiting you?**

We migrated to 3CX last year, and so glad we did.  A lot of the features that sounded exciting but not sure if we would use, we now use daily.  Examples are video meetings, conference call in number, instant messaging, and the biggest plus has been remote workers able to use softphones.

**Official Response from Constantinos Leventis:**

> Hi Josh. We can’t thank you enough for the kind words about our product!

  ### 20. 3CX is Awesome

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

There are many features that I like. It can be easily configured to run either on-premise (on either Windows or ... the one I recommend ... Debian Linux). It is very flexible with lots of great call handling features, such as Digital Receptionists, Ring Groups, Call Parking, customizable hold music. It works with a lot of different hand sets, and it works with PRI circuits and SIP Circuits. Then there are awesome web tools for users and admins, soft phones ... I'm sure I'm leaving a lot of stuff out ...

**What do you dislike about 3CX?**

It's hard to delete recordings. This should be made easier.

**Recommendations to others considering 3CX:**

Try it out and make sure it works in your particular situation. You can try it for free.

**What problems is 3CX solving and how is that benefiting you?**

Having no problems with 3CX.

I implemented 3CX for our organization of 100 back in 2018. I showed everyone the great things they could do with the phone system, and it was like, "blah, blah, blah, geek talk, blah, blah). Then the COVID-19 stay-at-home order came down, and now everyone is so impressed that we have all these amazing remote and mobile features with our phone system.

**Official Response from Constantinos Leventis:**

> Hi there! Thank you for your review! We are so glad to hear that 3CX has helped your organization work remotely during the lockdown.

  ### 21. 3cX phone system, What can't it do?

**Rating:** 5.0/5.0 stars

**Reviewed by:** Philip B. | IT Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 18, 2022

**What do you like best about 3CX?**

We have an on prem. version of 3cX. it is so versatile. Everyone can use it from  where ever they are. So long as you can see the internet some how, via home wifi, 4G/5G phone or cabled network in you office/home you can use 3cX to make a call or video conference be it one to one or in a group. You can use your laptop or you mobile or even a handset. all of which are simple to configure and use.

**What do you dislike about 3CX?**

They will insist on charging us for the licence! I really can't find a thing I don't like, its as near to perfect as it can get for us.

**Recommendations to others considering 3CX:**

Try it out for free and when you have used it for just a few days buy it, it's great. No more phone lines not more ISDN just any form of internet provision be it, leased lines or FTTC cable provided or 4G and SIP trunks just brilliant. can be used in and out of the office can be hosted in the cloud or on prem. can have home users. can run just 2 people in a startup business but also is scalable enough to run large call centres or hotels or multinational multi-sited businesses. Works with Mac's, PC's, mobile phones both android and iPhone can be hosted on a Windows Linux either on tin or on a VM.

**What problems is 3CX solving and how is that benefiting you?**

We have 5 offices across 2 sister companies and had 3 different phone systems so internal coms. was an issue. Now we have 5 offices and 1 phone system joined in some cases with VPN and others with out. All are now able to make an internal call between each office for free! our costs are 50 times less, yes really. no more ISDN or PST lines, nothing but sip trunks over standard FTTC or 4G internet. 

More recently we are all home working due to the Covid 19 Virus. Now we have 45 different office and the phone system still keeps us in touch. Still can make a call internally for free still looks like we are in the office when we call out. All done with the 3cX app on PC's, Mac's and mobile phones (both Android and iPhone) via Good old home wifi.

**Official Response from Constantinos Leventis:**

> Hi Philip and thank you for the very thorough review! We are excited to hear that 3CX has helped you reduce costs with your internal comms!

  ### 22. Pretty good system

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2022

**What do you like best about 3CX?**

You can call from anywhere And the call looks like it's coming from your office. Nice chat feature. Easy to use.

**What do you dislike about 3CX?**

Can have many users. Hard to getvahold of customer service.

**What problems is 3CX solving and how is that benefiting you?**

We can have employees work from home or out of office and calls look like their coming from your office. Easy to chat with entire office as well. Easy to connect to all electronic devices.

**Official Response from Vanesha Tiffany Pillay:**

> Hi there and thank you for taking the time to share your experience with the rest of the G2 community. We are really glad to hear that you enjoy our chat feature!

If you need any technical assistance, feel free to locate the nearest Partner from our network who are well-trained in installing and supporting 3CX here: https://www.3cx.com/ordering/find-reseller/

Alternatively, you can visit our Forum where you can freely discuss matters relating to 3CX features and updates, here: https://www.3cx.com/community/

  ### 23. Great product with lots of features and tons of savings

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeffrey  O. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

I love all the options and ability to expand product.  WIth 3CX our staff have been able to provide excellent care for the patients we serve. Choosing 3CX has been one the best decisions i have made. The return on investments is what i liked best.

**What do you dislike about 3CX?**

3CX has met all of our needs.  You will not be disappointed.

**Recommendations to others considering 3CX:**

You will not be disappointed with the discussion to choosing 3CX. The return on investment will be much shorter than you think and the quality will amaze you and your staff.

**What problems is 3CX solving and how is that benefiting you?**

We have been able to meet all of our phone needs with expanded capabilities all for a significant reduction in cost.

  ### 24. 3CX just makes sense

**Rating:** 5.0/5.0 stars

**Reviewed by:** Doug K. | Director of Technology Solutions, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

VoIP deployments might seem daunting, but 3CX makes it easy

**What do you dislike about 3CX?**

Some features not available on mobile app (ex. direct call pickup from park) without extra configuration

**Recommendations to others considering 3CX:**

Evaluate it, it's free. Spend some time to think about what you can do with the flexibility it brings compared to other voice offerings.

**What problems is 3CX solving and how is that benefiting you?**

Want a great way to reduce analog line costs? Port your numbers to VoIP and 3CX.

**Official Response from Constantinos Leventis:**

> Hi Doug! We are incredibly grateful that you took the time out to leave us a 5-Star review.

  ### 25. Efficient Phone System

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris M. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 19, 2021

**What do you like best about 3CX?**

We went from having ten branches with traditional phone service and monthly bills in the five to ten thousand range depending on usage, multiple different on-site phone systems, and this was all consolidated into one system, one much lower bill. It comes with an easy-to-manage user interface that even a novice can learn to operate.

**What do you dislike about 3CX?**

The only issue I have so far is no built-in digital fax option, which is a manageable hinderance. Most of my gripes are with the service providers, the hardware, or the unreasonable requirements of the users. The other issue is that setting this up so that it functions correctly does have a learning curve, I opted to have it set up by a professional and it was costly. Someone more familiar with systems like this may have no issues getting this setup in-house. There are various instructions and how-to videos that helped tremendously when I first started using this system.

**Recommendations to others considering 3CX:**

Make sure this is the proper fit for you. Setting this up in-house can be done cheaply if you are willing to learn and do the work. If you are with a larger company, the setup can be a bit more cumbersome, and you might want to have a professional set it up as we did. 

Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.

Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.

**What problems is 3CX solving and how is that benefiting you?**

Dealing with ten different phone companies, manual or provider forwarding when disaster strikes, having ten separate bills, and having upkeep on hardware spread across the United States become rather frustrating. Any time a branch would love power, the manual phone forwarding would not work, I would then have to call the provider and sit on hold, and once they finally took my call the process could take anywhere from ten minutes to an hour depending on the carrier. This was all solved by changing to the 3CX system, every problem I listed can be dealt with in under a minute using the user interface. Calls can be transfered between branches with a few clicks of the mouse and as fast and as often as I like. 

We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further. 

This system also gives us the option to have an auto attendant, which has been a big improvement to call routing. 

Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.

**Official Response from Constantinos Leventis:**

> We are glad to hear your experience with our software was great! To address some of the things you disliked, 3CX does have a built-in Inbound Fax Server that can handle fax-to-email if that is your main focus. In regards to the cost of a professional setting up 3CX, we are channel-based so we do believe that working with a 3CX Partner is the best way to go to get the most out of 3CX. We do though usually have multiple Partners in most regions, so we do recommend asking around until you find one that you are satisfied with. You can find a Partner here: https://www.3cx.com/ordering/find-reseller/
They will also usually help you get the required hardware if needed and suggest SIP Trunk providers based on their experience.

  ### 26. 3CX PBX

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin B. | Carrier Relations, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 13, 2020

**What do you like best about 3CX?**

3CX makes hosting, configuring, and managing a phone system very easy. They are continually updating and taking feedback from their community.

**What do you dislike about 3CX?**

The only downside of 3CX is that they move slow on their backend, sometimes they only approve certain carriers on an updates.
Can't modify outbound caller IDs without another trunk.

**Recommendations to others considering 3CX:**

When selling 3CX make sure you understand all the ins and outs before diving in head first. Partner with a quality SIP carrier like us (Voxtelesys). The hardest part is making sure the customer is happy before even setting up one phone, so make sure you pick good partners that can help support you and make selling 3CX easy. 

Once you are ready use debian for your installs and do updates via root access. We have found SBCs are not necessary if using a quality host and phones.

**What problems is 3CX solving and how is that benefiting you?**

3CX is capable of doing everything you would want in a phone system, calling, routing, hosting, web RTC.

**Official Response from Tamara Naudi:**

> Thank you for your feedback. For the time being, Outbound Caller ID cannot be modified dynamically based on the Outbound Rule, but still there are many ways you can set it, like at the extension level, using multiple trunks, or even manually from the trunk settings.

  ### 27. Affordable and robust PBX system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jarod M. | Technology Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 13, 2020

**What do you like best about 3CX?**

Deployment of phones is a breeze and with the correct workflow it does not even require removing phones from the box until it is time to plug them in at the user's desk.

**What do you dislike about 3CX?**

I wish the upgrade feature was easier.  When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup.

**Recommendations to others considering 3CX:**

Do the trial and try it out.  You'll probably love it.

**What problems is 3CX solving and how is that benefiting you?**

We're using the provisioning templates to push out multicast paging settings that allowed us to replace old intercom systems with the voip phones.

  ### 28. 3CX Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yiannis K. | System Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2020

**What do you like best about 3CX?**

The User Interface is very user-friendly and easy to use, The option of Probability (Mobile App) is very handy specially now during lockdown allowing the employees to work from home and stay connected, The System Stability is incredible; we never had a line drop or communication errors during calls.

**What do you dislike about 3CX?**

Hard to tell. So far so good. We never had any issues with 3CX

**Recommendations to others considering 3CX:**

It is hard to imagine now how we were able to do business without 3CX.
We solve all of our issues we had with previews providers and unlocked new features we couldn't imagine exists.

**What problems is 3CX solving and how is that benefiting you?**

We are able to communicate with colleagues, customers and suppliers remotely while working from home. We save money from renting VoIP services from local providers. It allows us to have more control over the telephony system, extensions and restrictions.

**Official Response from Constantinos Leventis:**

> Hi Yiannis and thank you so much for the positive review! We are so glad that 3CX has helped you communicate with your colleagues, customers, and suppliers remotely while saving during these times. 

  ### 29. Best phone system I have used.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin T. | Vice President Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2021

**What do you like best about 3CX?**

My favorite part is we have the ability to take calls on the go seamlessly. The quality of the calls do not change either when using our 3CX apps. Our clients wouldn't know if we are at our desk or on the move.

**What do you dislike about 3CX?**

I wish we could search on the web 3CX by phone number. There might be a way that I am unaware of, but when we search the number and hit enter, it dials the number.

**What problems is 3CX solving and how is that benefiting you?**

We are able to communicate with colleagues, clients and carriers remotely while working from home or on the go. It also allows us to have more control over the phone system, extensions, switchboard, voicemails etc.

**Official Response from Constantinos Leventis:**

> Hi Erin and thank you so much for your feedback! We are glad that your communication with colleagues and clients is now seamless with 3CX. 
It is totally possible to search on both the WebClient and the new Desktop App by number. 
All you have to do is type in the number and not press Enter. All matching numbers will appear.

  ### 30. 3CX as a cheap and easy VoIP-PBX

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2022

**What do you like best about 3CX?**

Easy setup either managed in their own cloud or spun up as a vm or physical machine (~30min)
Easy management of extensions as well as different phone providers

**What do you dislike about 3CX?**

Random inteferences during calls (might be a general VoIP-problem as far as my experience goes.

**What problems is 3CX solving and how is that benefiting you?**

For example automated phone menus as well as call queues or round-robin distribution of incoming calls.
One benefit is the ability to use a webclient even remotely from any PC with microphone and speakers (preferably a headset) or with the smartphone app.

**Official Response from Constantinos Leventis:**

> Hi there and thanks for your review. We are happy to hear that you are enjoying the ease of use and cost-effectiveness of 3CX!

  ### 31. 3CX for flexibility, easy install, easy management and cost savings!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2021

**What do you like best about 3CX?**

3CX is a mature product with many advances over the years, making it easy to install across many different platforms, both physical and virtual, and operating systems, including Windows, Linux, and ALL cloud platforms.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc. 
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.

**What do you dislike about 3CX?**

Not much to dislike, as it does what it says it will do on the box. The pricing is transparent, as are all the details about its functions.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.

**What problems is 3CX solving and how is that benefiting you?**

For our company we solved several BIG problems by switching to 3CX inplace of a traditional hardware PBX system.

1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.

**Official Response from Constantinos Leventis:**

> Thank you so much for the detailed feedback. We are really glad to hear that switching to 3CX has helped you with WFH, DR, and cost reduction!

  ### 32. 3CX was ready to help to deal with COVID!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan Pablo P. | Member South Florida Chapter, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

Easy to manange, web chat integration, allows teleworking and enables remote collaboration, very powerfull web client. The integration with our CRM was easy. Mobility, Collaboration, Remote extensions, powerfull to assist our business.

**What do you dislike about 3CX?**

Still missing a predictive dialer to help with outbound campaigns b. Waiting for more integration with other channels like Whatsapp

**What problems is 3CX solving and how is that benefiting you?**

We are all being able to work from our home office or remote locations keeping conctat with our customers throgh the Web, the phone and allowing us to host virtual meetings.

**Official Response from Constantinos Leventis:**

> Hi Juan and thanks for your review!
3CX might not have a built-in Predictive Dialer, but it offers you the means of creating one and fully customizing it to your needs. You can read about it here:
https://www.3cx.com/docs/cfd-predictive-dialer/

About the integration channels, more will be coming in the future so stay tuned and sign up for our blog posts!
https://www.3cx.com/blog/

  ### 33. Fully fledged, sometimes overwhelming

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gavin v. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2022

**What do you like best about 3CX?**

Good community support, good layout, fully functional

**What do you dislike about 3CX?**

Sometimes too much, stupid idiosyncrasies with phone setups (ring tones, wallpaper) etc

**What problems is 3CX solving and how is that benefiting you?**

A robust, fully functioning hosted PABX

**Official Response from Constantinos Leventis:**

> Hi Gavin. We're really glad to hear about your experience with 3CX and appreciate your feedback!

  ### 34. 3CX is a all-around, complete phone system!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

3CX is just plain easy to use. So simple!

**What do you dislike about 3CX?**

Some bugs, but those are fixed very fast

**Recommendations to others considering 3CX:**

Go for it! We have no regrets going with 3CX. IT JUST WORKS!

**What problems is 3CX solving and how is that benefiting you?**

Remote work! We had to all work from home due to the pandemic, and 3CX was already scaled to help with this. I simply had to send out the “Welcome to 3CX” email and staff could download the app to their phones and sign in to the Web Client on their Chromebooks and were ready to go. Simple as that! I was also able to bring my desk phone home and use it just like I am in my office, which is fantastic.

**Official Response from Constantinos Leventis:**

> We are grateful that you took the time out to leave us a review! Have a great day ahead. 

  ### 35. Great Business Phone System

**Rating:** 4.0/5.0 stars

**Reviewed by:** Derek D. | Director of Franchise Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 20, 2021

**What do you like best about 3CX?**

3CX is an affordable solution that allows our team to utilize the phone system whether they are working in the office or remotely. The system is easy to use and has a variety of functionality that meets our communications needs.

**What do you dislike about 3CX?**

The text message portion of 3CX has been a challenge to hook up to our current system.

**What problems is 3CX solving and how is that benefiting you?**

3CX enabled us to set up a phone system for our office with extensions, a chat system, a directory for customers and colleagues, and an app for when employees are working remotely.

**Official Response from Constantinos Leventis:**

> Hi Derek and thank you so much for your feedback. We are so glad you've chosen 3CX as your all-in-one solution to communicate internally and externally with your customers. 

  ### 36. Easy, and can be used to work from home

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jessica B. | Sales Support Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2021

**What do you like best about 3CX?**

That it has both computer software for the desktop and an app for your phone to easy access from home. I also like that you can see everyone's status around the office, and you can tell if they are on the phone or at lunch.

**What do you dislike about 3CX?**

Putting yourself in "away" mode doesn't allow you to receive calls inside your office. You cant even leave a voicemail at someone's desk if they are on away. I don't have much else to complain about; it is a sound phone managing system.

**Recommendations to others considering 3CX:**

You can use it for all management, working from home, working in a large office. It allows you to see who is in a meeting, who is on the phone, who is ringing etc. I don't know how we got by without it for so long!

**What problems is 3CX solving and how is that benefiting you?**

I am solving many problems.3CX gives you easy accessibility to all phones within the company. You can make both inbound and outbound calls with ease, and you have full transparency of your talk times, voicemails, etc.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.

**Official Response from Constantinos Leventis:**

> Hi Jessica and thank you so much for taking the time to leave your feedback!
We are very glad to hear that 3CX has helped your company and that you also found the desktop and mobile apps useful!
In regards to leaving a voicemail when someone's status is on "Away", it is actually possible to leave a voicemail, however, you have to make the configuration through the forwarding rule.
If it is an internal extension user calling, they have the option to select "Leave Voicemail" on the web client. If the caller is using an IP Phone, they can dial *4 + EXT, and this will leave a voicemail irrespective of what is defined in the forwarding rule.

  ### 37. Enhances the working from home experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2021

**What do you like best about 3CX?**

When Covid began, our office had to close its doors for a while. The fact that 3CX can transfer our office phones to our cell phones was critical to our success in a remote environment. Moreover, we still have the capability to remove the direct transfer outside of work hours. That way, employees are able to communicate on company phones when needed, but turn it off at the end of the day when it isn't. It has revolutionized working from home, and I highly recommend it to anyone struggling to overcome the difficulties of virtual working.

**What do you dislike about 3CX?**

The major setback to 3CX is that all calls to the designated number appear with the same Caller ID. Without logging into the online portal, there is no way to see the caller's contact information. It feels very old-fashioned to tell clients that we don't have caller-ID, which may reflect poorly on a professional level. 
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.

**Recommendations to others considering 3CX:**

If you are looking for a simple solution to client communication while working remotely, I would recommend 3CX. While it may not be as technologically intuitive as some of its competitors, it is an effective solution to many of the modern day problems that come with working remotely.

**What problems is 3CX solving and how is that benefiting you?**

The greatest obstacle that 3CX has helped our team conquer was client communication while working remotely. It's not practical to assign everyone in the office a company phone while away, but it is problematic to provide your clients with your personal cell phone number. With 3CX, we can still have safe client communication without giving everyone with a company device.

With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.

**Official Response from Constantinos Leventis:**

> Thank you for your feedback! We are glad to hear that 3CX has helped you to effectively manage your client communications while working remotely.

Assuming that to make and receive calls, you used a SIP Trunk service from the many that exist, there must have been some misconfiguration of the SIP Trunk as 3CX is fully capable of showing 3CX Users the Caller ID of incoming calls to the system, but also very versatile in the options it gives the admin to configure the Caller ID users presents when making outbound calls to External Numbers. For this, however, the SIP Trunk provider you use must also have/provide the capability to show different Caller IDs.
3CX is a channel-based company and that is how we suggest new users get our software installed. We have many official 3CX Partners all around the world and you can find the one closest to you here:
https://www.3cx.com/ordering/find-reseller/
Apart from this though, 3CX also has a very active Community Team that monitors the 3CX Forum on a daily basis that anyone can access here completely free:
https://www.3cx.com/community/

We are very confident that if you get in touch with an official 3CX Partner, they will help you and walk you through any minor problems you may have, improving your experience, hopefully making it a 5/5!

  ### 38. Useful Desktop Phone Service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2022

**What do you like best about 3CX?**

The most useful feature for me was the voicemail transcript that was emailed to me. I also liked being notified on both my phone and my laptop when I was receiving a call.

**What do you dislike about 3CX?**

Although I found the voicemail transcript very useful, sometimes the grammar wasn't very clear. Furthermore, some words were transcribed incorrectly, so I would have to listen to the voicemail anyways, which, at least for me, defeated the time-saving purpose of the transcript.

**What problems is 3CX solving and how is that benefiting you?**

Employees receive a physical phone only if they pass the 90-day probation. Installing 3CX on their laptops made it easy to call them in the meantime and provided a way for clients to reach them if required.

**Official Response from Constantinos Leventis:**

> Hi there and thank you for your feedback! 3CX uses Google for the transcription service so our software does not have a lot of direct control over how accurate the text is returned. Not recognizing some words correctly can sometimes be addressed by choosing the right region your users are from in the Voicemail transcription settings. Google takes this into account by determining dialects and accents specific to regions to more accurately convert the audio to text. Hope this helps!

  ### 39. Honestly, pretty terrible system.

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 02, 2021

**What do you like best about 3CX?**

Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time.

**What do you dislike about 3CX?**

1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong. 
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.

Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.

**What problems is 3CX solving and how is that benefiting you?**

None. 3CX creates more problems and takes up our time with manual data entry, dropped calls requiring extra phone calls etc. It's not a coincidence that every company I've worked for that had 3CX either replaced it or is in the process of replacing it.

**Official Response from Constantinos Leventis:**

> Hi there. We are so sorry to hear that you haven't been completely satisfied with 3CX. To respond to the points you have put forward, please see each point below:

1) Call quality is something that can be affected by many things, including the Audio Codecs used, Internet connection speeds, WiFi coverage, SIP Trunk provider, network equipment, aside of course from the PBX.

2) In continuation of the first comment, in most cases our Support Team can ask for specific troubleshooting files to pinpoint the exact cause of the issue, or at best, offer you guidance on what actions you could do to improve it. It is worth noting that with 3CX V18, we have made quite a few improvements on the Audio Quality aspects, so we would love to see you have another go at it!

3) 3CX does feature CRM integration in which the callers information will automatically be opened when you answer the incoming call. 3CX also features Call Journaling, which is the function where every call to/from your CRM contact is logged in your CRM automatically by 3CX. While 3CX does not prompt you with a message box once the call is ended to add notes, having the CRM page of your customer already opened, along with the automatic Call Journaling, does give you the ability to add the note directly into the CRM with just 1-2 clicks in most CRMs.

4) 3CX does not have this feature built into itself, but coupled with the CRM Call Journaling functionality, "call outcome" could be a field in your CRM. This way, the "call outcome" becomes more relative, as it is accompanied by your call notes and customer information.

5) This must have been an oversight of your Admin. 3CX does offer the ability for each extension to view/hear their own recordings. This can be enabled on a per-extension basis and each user can have easy access to them using any of the 3CX Apps.

Hope this helps.

  ### 40. 3CX Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

The simplicity of the software. Very easy to use and configure.

**What do you dislike about 3CX?**

Features that should be standard are missing.

**Recommendations to others considering 3CX:**

Mone at the moment.

**What problems is 3CX solving and how is that benefiting you?**

I can provision phones without the having to call a phone expert to help.
Setup is really easy.

  ### 41. 3CX - Best Small Business Phone System

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about 3CX?**

3CX is super easy to setup, launch and use.

**What do you dislike about 3CX?**

The ADMIN interface is a bit cumbersome.

**Recommendations to others considering 3CX:**

Try it, You will like the product. The trial is free.

**What problems is 3CX solving and how is that benefiting you?**

Remote access to phone system with the 3CX app is a game changer.

**Official Response from Constantinos Leventis:**

> Hi there! We are incredibly grateful that you took the time out to leave us a 5-Star review.

  ### 42. Best Communication Platform ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alain D. | GIS Analyst / Cartographer, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 13, 2021

**What do you like best about 3CX?**

User-friendly and very professional to use

**What do you dislike about 3CX?**

The license is a bit expensive, but after having a look at the features, you would forget about what you paid

**Recommendations to others considering 3CX:**

If you are still looking around and trying to compare software, go for 3CX, it is the best

**What problems is 3CX solving and how is that benefiting you?**

3CX helps me connect with any other office in my company in seconds

**Official Response from Constantinos Leventis:**

> Thank you Alain for the glowing review! Great to see how 3CX is helping you connect with your colleagues.



  ### 43. Flexible

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2020

**What do you like best about 3CX?**

It offers you great flexibility. You can setup a call-center in minutes.
After the latest updates, it really is a very stable platform.

**What do you dislike about 3CX?**

You cannot see the maximum simultaneous calls reached. This feature is usefull to upgrade in advance, not when you're at maximum load.

**Recommendations to others considering 3CX:**

If possible, get a trial and check it out yourself. In less than 24h you will have know if it is for you or not.

**What problems is 3CX solving and how is that benefiting you?**

Our company has it's entire business strongly based on 3CX. It offers a great way to organize support teams (HR, Financial, all the departments in a company).

**Official Response from Tamara Naudi:**

> Thank you for your feedback

  ### 44. 3cx review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle O. | Customer experience advisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 18, 2021

**What do you like best about 3CX?**

It's an easy mode of communication and I can download the app on my phone for when I'm away and also use on desktop

**What do you dislike about 3CX?**

There are some permissions you cannot use that are really important unless you are the queue manager

**What problems is 3CX solving and how is that benefiting you?**

We're not solving problems per SE however it's a great tool for communication and we also get to listen to recorded calls and improve call quality

**Official Response from Constantinos Leventis:**

> Hi Michelle. Thank you for the 5-star review!


  ### 45. 3CX

**Rating:** 2.5/5.0 stars

**Reviewed by:** Arun K. | Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2022

**What do you like best about 3CX?**

Small Size smooth interface and ease of access

**What do you dislike about 3CX?**

Sometimes it stop working  and not able to connect with the server and not message service

**What problems is 3CX solving and how is that benefiting you?**

Very lite on system and using less resources

**Official Response from Constantinos Leventis:**

> Hi Arun, thank you for sharing your feedback with us. We understand that you had some connectivity issues that prevented you from having the best experience with 3CX. We'd suggest you open up a question in the Forums to seek expert help. Alternatively, you can buy a support ticket from your Customer Portal. 

  ### 46. 3cx Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeff Y. | GM / IT Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 20, 2021

**What do you like best about 3CX?**

3cx Just Works.  Easy to load, easy to config, easy to backup, easy to restore.  It just works.

**What do you dislike about 3CX?**

Lack of SMS support
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.

**What problems is 3CX solving and how is that benefiting you?**

In a call center, I replaced 150 physical phones with the softphone / headsets.  SOO easy to configure, works all the time and very easy to support.  Saved cost of phones, replaceing back phones and improved productivity.

**Official Response from Constantinos Leventis:**

> Hi Jeff. Thank you so much for taking the time to share your experience with us on G2! We are very happy to hear that 3CX has helped you save and improve productivity. 

  ### 47. Excellent Service and Voip Solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 05, 2020

**What do you like best about 3CX?**

The application is easy to use, the reliability is astounding compared to the service we had before. The cost is significantly lower and the fact that it was international and could be used in places that others couldn't made it a winner for us.

**What do you dislike about 3CX?**

The mobile app automatically adds the number to your regular phone call list which gets confusing as to the source of the call.

**Recommendations to others considering 3CX:**

This is an excellent solution and there are many resellers out there for this product. We had some issues with the way the product was being presented by one reseller and another had a very clear understanding of how it worked. I would just be cautious of the resellers that they sell you what you need.

**What problems is 3CX solving and how is that benefiting you?**

International dialing between companies and replacement voip solution

  ### 48. I have had Great luck with 3CX and We have installed it for several partners.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2020

**What do you like best about 3CX?**

3CX is easy to use and has a quality look to it.

**What do you dislike about 3CX?**

Email Support sometimes lacking in knowledge or want to resolve issues. It seems like answers are prompted or copied from a document.

**What problems is 3CX solving and how is that benefiting you?**

Hosted phones are cheaper and the ability to work from remote locations has been a blessing. The mobile app has been helpful for several as well.

**Official Response from Tamara Naudi:**

> Thank you for your feedback. We have taken note of your comments re support.

  ### 49. A easy way to connect with prospects

**Rating:** 4.0/5.0 stars

**Reviewed by:** Prasanth P. | Senior learning consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** February 01, 2022

**What do you like best about 3CX?**

The clarity of the calls was crystal clear

**What do you dislike about 3CX?**

The UI could have been better, and also if there is an option to report issues to admin this would have been ultimate.

**What problems is 3CX solving and how is that benefiting you?**

Ability to connect with customer and speak to them with no issues

**Official Response from Constantinos Leventis:**

> Hi Prasanth! We are so glad to hear that 3CX has helped your company connect with your customers. Thanks for sharing your rating with us and the community!

  ### 50. 3CX Phone

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dawn C. | Technical Support II, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 19, 2021

**What do you like best about 3CX?**

Convenience. I like that there is a phone ap that you can utilize on your cell when you are away from the office.

**What do you dislike about 3CX?**

If internet connectivity is slow at all, voice quality suffers significantly - it can sound like you are in a tunnel.

**What problems is 3CX solving and how is that benefiting you?**

Working from home, having a VOIP is necessary.

**Official Response from Constantinos Leventis:**

> Hi Dawn. Thank you so much for the review. We are happy to hear you are enjoying the convenience our mobile apps are offering. 


## 3CX Discussions
  - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote
  - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote
  - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote
  - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote
  - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote

- [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-08+21%3A59%3A09+-0500&secure%5Bsession_id%5D=da508b34-bdb1-42de-897d-07db91fb0847&secure%5Btoken%5D=633dd7d0cb297a885c360fddc8aa9968c03498dc5cd41e9f685830997efaf28e&format=llm_user)
## 3CX Integrations
  - [1CRM](https://www.g2.com/products/1crm/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [AMS](https://www.g2.com/products/ams-ams/reviews)
  - [Bitrix24](https://www.g2.com/products/bitrix24/reviews)
  - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews)
  - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews)
  - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews)
  - [Fidelio](https://www.g2.com/products/fidelio-by-commsoft-technologies-fidelio/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshsales](https://www.g2.com/products/freshsales/reviews)
  - [Freshworks](https://www.g2.com/products/freshworks/reviews)
  - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews)
  - [Google Cloud](https://www.g2.com/products/google-cloud/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews)
  - [Kommo](https://www.g2.com/products/kommo/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [MongoDB](https://www.g2.com/products/mongodb/reviews)
  - [MySQL](https://www.g2.com/products/mysql/reviews)
  - [Nutshell](https://www.g2.com/products/nutshell/reviews)
  - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [PostgreSQL](https://www.g2.com/products/postgresql/reviews)
  - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews)
  - [Text Request](https://www.g2.com/products/text-request/reviews)
  - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)
  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## 3CX Features
**Channels**
- Voice
- Web Chat
- Mobile SMS

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Live Chat
- Hand Raising

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Communication**
- Pop-up Chat
- Notifications
- In-App Messaging

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Native VoIP
- CCaaS Option

**Meeting Coordination**
- Scheduling
- Recording
- Participant Permissions
- One-Click Join

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

** Internal Use**
- Customization 
- Conversation Archiving
- Team Inbox 
- Customer Profiles

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Advanced Features**
- Hold Music
- Automated Attendants

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing

## Top 3CX Alternatives
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,541 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,366 reviews)