# 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 546 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users find 3CX to be **extremely easy to use** , appreciating its straightforward setup and reliable customer support. (44 reviews) - Users appreciate the **reliability** of 3CX, finding it dependable and easy to manage for their communication needs. (31 reviews) - Users value the **flexibility** of 3CX, enabling seamless communication for both remote and on-site teams. (23 reviews) - Users highlight the **flexibility and robust features** of 3CX, making it ideal for remote and hybrid communication. (22 reviews) - Users value the **easy setup** of 3CX, allowing for straightforward implementation and efficient management. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users note that **complex processes** can hinder usability, especially for non-technical administrators navigating configurations and troubleshooting. (11 reviews) - Users face **difficult configuration** when setting up extensions and navigating admin settings, often requiring additional support. (10 reviews) - Users experience a **steep learning curve** with 3CX, making it challenging for non-technical administrators to manage effectively. (10 reviews) - Users find the **limited features** in the free version restrict functionality and require complex setup for extensions. (10 reviews) - Users find the **license fees expensive** , especially for non-profits, impacting overall affordability and budget considerations. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew W. | Sales Administration Support, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 3CX?** Easy to set up and provision, provided that you complete the training certifications. It works on a bunch of different phones, such as Yealink and Fanvil, etc. The best part is being able to keep one phone number for your business while having multiple extensions under one SIP Trunk, with the flexibility to use the desktop app, the mobile app, or a hard phone depending on preference. The SMS-style messaging is also very good for communication within your business network. Overall, I find the platform fairly straightforward, and it can help companies save money while enhancing productivity. **What do you dislike about 3CX?** If you don’t have your hard phone user provisioned, it will show you as “Not Registered,” which can make it look like you don’t have the program. Once you have a proper user profile provisioned on a hard phone (depending on how your system is configured), you should be good to go. Also, I found the certification test to be tricky—you really have to pay close attention to how they present TRUE/FALSE and watch the wording carefully. **What problems is 3CX solving and how is that benefiting you?** It helps minimize the amount of back-and-forth email between different locations in our company. Instead of having to make phone calls or deal with long email chains, people can send instant messages, transfer calls, or bring others into a conference as needed. Overall, it cuts down on the logistical time it takes to get people together and communicate information. ### 2. Flexible and Reliable, but Admin Usability and Reporting Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Evan L. | Technology and Risk Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about 3CX?** 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere. **What do you dislike about 3CX?** Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review. Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system. **What problems is 3CX solving and how is that benefiting you?** 3CX solves the challenge of managing a modern, flexible phone system without the cost and complexity of traditional telecom providers. It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices. It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability. It reduces phone system costs while still providing enterprise-level features. It gives us control over call flows, extensions, and users without relying on a carrier for routine changes. The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day. **Official Response from Monika R:** > Hey Evan. Thanks for the detailed review. We're glad to hear 3CX is delivering the flexibility and control you need. That’s exactly what we aim to provide - a cost-effective, modern system that supports remote and hybrid work without depending on legacy telecom setups. Regarding admin usability and reporting: Admin UI: We're always working to make the admin side more friendly for non-technical users. Reporting: Since V20 Update 6, advanced reporting through Grafana is available. It offers more customization and visualization options than the built-in reports. You might want to explore that if you're looking for deeper insight without relying on exports. ### 3. Comprehensive VoIP Solution, Slight Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando F. | CEO / Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 3CX?** I use 3CX for office VoIP PBX and internal communications, and I really appreciate that it's compatible with multiple VoIP/SIP providers and iPhone manufacturers. The software client has a good UI and is easy to use and administer, which makes it very user-friendly. It allows us to route calls efficiently, both within the office and with field staff, without the need for costly IP phone units. Its ease of setup means there's a low learning curve, so getting new users and admins up to speed is quick. **What do you dislike about 3CX?** We do prefer the old UI to the new one. Some of the features in the old UI were better implemented, like backups, provider and IP phone templates, and on hold and holiday messaging. It would be an improvement from the administrator point of view to have the old UI methods brought back rather than the new script download and deployment methods currently favored. **What problems is 3CX solving and how is that benefiting you?** 3CX routes our calls efficiently, supports multiple VoIP/SIP providers, and integrates with our existing equipment cost-effectively. We enjoy its user-friendly desktop and mobile clients, making it easy to deploy extensions without additional IP phones, and appreciate its low learning curve for quick adoption. ### 4. Best-in-Class 3CX Phone System: Smart, Easy, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie R. | commercial lines customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 3CX?** 3CX is the best phone system I have used in a long time. The up to date performance and intelligence is state of the art for 2026. Its easy to use and the support we are given if any issues arise is beyond helpful. This system has helped our agency to run more smoothly and never miss a clients call. The system integrates with our management system and the pricing is extremely reasonable. **What do you dislike about 3CX?** There is nothing I can say poorly of 3CX **What problems is 3CX solving and how is that benefiting you?** We are currently not having any problems with 3CX ### 5. Intuitive and Scalable, Ideal for Digital Transitions **Rating:** 4.0/5.0 stars **Reviewed by:** Andres R. | Coordinator IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 3CX?** I like that 3CX is easy to use, intuitive, not too expensive, and scalable. The tool opens and works on its own with basic configurations. I also value the easy transition from analog to digital lines and the virtualization and automation of the call system, which provides great value to companies due to its low cost and ease of use. **What do you dislike about 3CX?** Calls outside the office through the VPN are a problem. Additionally, the application should have the same interaction on all devices and only require an internet connection, username, and password to function, without specific configurations. Also, the initial setup was a bit cumbersome. **What problems is 3CX solving and how is that benefiting you?** 3CX facilitates the transition from analog to digital lines and the virtualization and automation of the call system. ### 6. We’ve been using 3CX successfully for years **Rating:** 5.0/5.0 stars **Reviewed by:** Dilshad A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 3CX?** I still really appreciate how easy it is to manage and transfer calls internally between team members. In addition, the system has proven to be very stable and reliable, even as our usage has grown. Over time, we’ve also relied more on call recording, which has been very useful for quality checks, training, and resolving customer questions. **What do you dislike about 3CX?** There haven’t really been any major pain points for us and overall, our experience with 3CX has remained very positive. The mobile app, in particular, has worked well and allows our team to handle calls even while on the go. **What problems is 3CX solving and how is that benefiting you?** 3CX is helping us manage the day-to-day inbound and outbound phone calls that are very important for our business. It is helping us solve the communication gap between our clients and us. It has also helped us with qualitative data, which has been very important in making business decisions. **Official Response from Constantinos Leventis:** > Hi Dilshad! Thank you so much for your positive review! It means a lot to us that you took the time to share such a detailed feedback about 3CX's simplicity and flexibility. We are glad you enjoy the call recording and call transfer features and that 3CX is helping you bridging communication gaps between you and your clients. ### 7. Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ishani S. | Business development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about 3CX?** 3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems. **What do you dislike about 3CX?** 3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis. **What problems is 3CX solving and how is that benefiting you?** 3CX addresses the challenges of outdated, expensive, and inflexible phone systems by providing a unified, software-based communications platform. It brings calls, chat, and messaging together in one place, which can lead to meaningful cost savings, improved mobility for remote work, and simpler day-to-day management. It also helps support better customer experiences through capabilities such as CRM integration and unified communications. **Official Response from Monika R:** > Hey Ishani! Thanks for your feedback. We’re glad 3CX’s flexibility, cost savings and CRM integration are working well for your team. Regarding updates and licensing, we moved to a subscription model to support faster development, better security and consistent improvements. This approach is now standard in the industry. Support is still available through our global partner network and direct support is offered on commercial terms. We’re also continually improving mobile performance, which can vary based on device and network. We appreciate your input - it helps us keep improving. ### 8. Easy Self-Hosting, Great Performance, and Fair Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Rene A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 3CX?** The fact you can self-host on a simple server, while retaining good performance, is a great feature. Easy to use, rich in features and fair pricing. **What do you dislike about 3CX?** There’s a noticeable lack of native AI features, and it feels like competitors are catching up quickly on that front. Integrations are also fairly limited, largely because there isn’t an open API. **What problems is 3CX solving and how is that benefiting you?** Possibility of calling locally colleagues thru their extension, calling phone numbers, but also doing video calls. ### 9. Seamless Cloud Communication with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** dennis s. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 3CX?** I appreciate 3CX for transforming our old outdated phone system into a digital cloud-ready communication platform. It enables us to make and receive calls seamlessly from any location and device. I really like its unified controls for voice, chat, video, and messaging on a single pane of glass. Additionally, the initial setup was very easy as 3CX allowed us to retain our phone numbers and extensions. I also enjoy the integration with HubSpot for voice omnichannel. **What do you dislike about 3CX?** Lack of nice features such as voice transcriptions and AI integrations on lower subscription tiers **What problems is 3CX solving and how is that benefiting you?** 3CX transformed our outdated phone system into a digital cloud communication platform, allowing seamless calls from any location and device. ### 10. Practical and Intuitive, but Needs Aesthetic Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Danilo . | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about 3CX?** I value the practicality of 3CX, which makes operations much more efficient and easy to manage. The platform's optimization is remarkable, with a lightweight app that doesn't consume many resources yet still offers comprehensive functionalities. Additionally, it is intuitive, which facilitates communication between departments within the company, integrating the different areas in a cohesive and efficient manner. I also appreciate how simple and quick the initial setup of 3CX was, allowing for a smooth transition without disrupting daily activities. The confidence in the product is so high that I would give it a score of 10 on a recommendation scale. **What do you dislike about 3CX?** I think that 3CX could improve in aesthetics. Currently, I miss more native aesthetic options to customize the app to my liking. **What problems is 3CX solving and how is that benefiting you?** I use 3CX to facilitate communication between departments in the company, providing convenience and a lightweight, intuitive application. **Official Response from Monika R:** > Hi Danilo. Thanks for your review. We're glad to hear 3CX has improved your internal communication and delivered a smooth, efficient experience with minimal resource use. We appreciate the feedback! ### 11. User-Friendly Interface and Handy Phone Extension Integration **Rating:** 4.5/5.0 stars **Reviewed by:** STephanie A. | assistant, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about 3CX?** The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an extension keeping you connected to the main office line. **What do you dislike about 3CX?** The only disadvantage would be the constant glitching when adding new audio hardware- manually you need to change it since some times it tends to switch between computer integrated speaker rather than the headset **What problems is 3CX solving and how is that benefiting you?** Communication on the go and the back office is one of the major issues- multiple calls come in every day and we always have someone available on the lines which is easier with 3cx **Official Response from Monika R:** > Hey Stephanie! Thanks for your review. We're glad to hear you find the interface user-friendly and that the extension functionality is helping you stay connected on the go. Regarding audio device switching, this is often influenced by the operating system’s audio settings rather than 3CX itself. We recommend checking your device’s default audio configuration to ensure the correct input/output is consistently selected. ### 12. Easy Global Access from Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Saranya S. | Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 3CX?** It’s easy to access from a variety of countries, which makes it convenient to use while traveling or working internationally. **What do you dislike about 3CX?** Sometimes I run into connectivity issues, but other than that, I haven’t had any problems. **What problems is 3CX solving and how is that benefiting you?** Any communication required from the client’s end is always handled through 3cx. As a result, if proof of communication is ever needed, the call recordings are available to help support and verify it. ### 13. User-Friendly, Yet Setup is a Hurdle **Rating:** 4.5/5.0 stars **Reviewed by:** Louise Nikki A. | Executive Assistant, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about 3CX?** I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster. **What do you dislike about 3CX?** The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy. **What problems is 3CX solving and how is that benefiting you?** I use 3CX to make communication with my Australian clients easier and faster, especially being based in The Philippines. **Official Response from Monika R:** > Hey Louise! Thanks for sharing your experience. We’re glad to hear that 3CX helps streamline communication with your clients in Australia, especially across regions like the Philippines, where remote connectivity is key. As for the setup concerns: For those who prefer assistance, we have a worldwide network of certified 3CX Partners who can help with deployment, configuration and even texting setup. ### 14. Great Product - So/So support **Rating:** 3.5/5.0 stars **Reviewed by:** Joe M. | Senior IT ENgineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 3CX?** User interface Web App / IOS / Android Apps Admin console is laid out well **What do you dislike about 3CX?** 3CX Support is lacking- Even as a Gold Partner if you call then they will not sometimes help unless you put in a ticket first **What problems is 3CX solving and how is that benefiting you?** Consolidationg of many phone sytems into one for a singular PBX for multilocation clients ### 15. Very Easy Setup and Smooth Evaluation So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | IT Coordinator, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 3CX?** I has been very easy to setup, we are in the evaluation process and it has been very easy so far. i would recommend highly. **What do you dislike about 3CX?** We have not found anything that we have had a distaste for so far, We are a couple week into an evaluation. **What problems is 3CX solving and how is that benefiting you?** The ability to transfer calls to multiple locations and people ### 16. 3CX is easy to setup and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel M. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about 3CX?** As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well. **What do you dislike about 3CX?** I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues. **What problems is 3CX solving and how is that benefiting you?** 3CX has certainly helped our business reduce call costs. By taking advantage of its unique features, we are able to use the internet for our daily calls. When it comes to making international calls, there are numerous supported third-party providers that offer affordable overseas calling plans, which can be easily integrated into 3CX. **Official Response from Monika R:** > Hello Nigel! Thanks for your review. We're glad to hear 3CX has been easy to set up, integrates well with your network and supports your daily communication needs across calls, chat, and meetings. Regarding third-party devices and providers, our support policy clearly states that we do not offer assistance for unsupported hardware or SIP trunks. This is because we maintain a verified list of supported devices and providers that we work closely with to ensure full compatibility and reliability. For unsupported setups, we recommend reaching out to a 3CX Partner from our global network, who may be able to assist further. Appreciate you taking the time to share your experience! ### 17. 3CX: User-Friendly, Flexible, and Cost-Effective Communication Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sohail S. | Inside Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about 3CX?** 3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems **What do you dislike about 3CX?** Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems. **What problems is 3CX solving and how is that benefiting you?** 3CX has significantly enhanced our organization’s communication infrastructure by consolidating voice, video, and chat into a single, unified platform. It has eliminated the dependency on multiple communication tools, thereby improving operational efficiency and reducing overall costs. The system’s scalability and cloud-based flexibility enable seamless collaboration among remote and on-site teams, ensuring business continuity across locations. **Official Response from Monika R:** > Hey Sohail! Thanks for your detailed review. We're glad to hear 3CX has improved your communication infrastructure and supported both remote and on-site collaboration effectively. For users needing assistance with setup or configuration, our global network of certified 3CX Partners is also available to help! ### 18. 3CX Lets Me Take Work Calls Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** kelly b. | School based therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 3CX?** i love that the calls come through my phone and i since i work at several work locations i can still be reached right on my cell phone through the 3 CX app that allows me to manage my work and personal live **What do you dislike about 3CX?** i wish i would text on it .. other than that nothing **What problems is 3CX solving and how is that benefiting you?** more accessible ### 19. Useful Desktop Telephony with Directory and Easy Team Call Add-Ons **Rating:** 4.0/5.0 stars **Reviewed by:** Angie P. | Carrier Sales Northeast & Canada, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about 3CX?** It's useful to have the telephony on the computer, having the directory and being able to add team members to calls with customers **What do you dislike about 3CX?** Sometimes it's challenging to do conferences. If I call my team members first and the customers after it, I cannot dial extensions. **What problems is 3CX solving and how is that benefiting you?** Having the phone wherever I go to. You can also have it on the cellphone. ### 20. Effortless Management and Seamless Team Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Juan C. | Carrier Sales, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about 3CX?** What I appreciate most about 3CX is its ease of management and configuration. The platform is highly intuitive, and having all features centralized in one place really streamlines communication for the entire team. **What do you dislike about 3CX?** The mobile app occasionally disconnects or fails to receive calls when transitioning between Wi-Fi and mobile data. There are also times when notifications arrive later than expected. **What problems is 3CX solving and how is that benefiting you?** 3CX has made managing our phone system much easier. We no longer depend on physical desk phones or complicated hardware installations. With everything operating in the cloud, it’s straightforward to set up users, monitor call logs, and support remote staff without incurring additional expenses. **Official Response from Monika R:** > Hey Juan! Thanks for your detailed review. We're glad to hear that the ease of management and centralized features are delivering value for your team, especially in supporting remote work. Regarding the mobile app disconnections or delayed notifications, these are typically related to device OS limitations or network switching between Wi-Fi and mobile data and not 3CX itself. Let your IT admin or 3CX Partner know if these issues persist - they can help fine-tune the setup for more consistent performance. ### 21. 3CX Simplifies Communication, but Mobile App and CRM Integration Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Shipra K. | Inside sales specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about 3CX?** As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling. **What do you dislike about 3CX?** The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better. **What problems is 3CX solving and how is that benefiting you?** 3CX makes my daily communication with clients and teammates so much easier. Instead of juggling different apps for calls, chats, and meetings, everything is in one place. It helps me respond to customers faster and stay organized with follow-ups. Even when I’m working remotely or traveling, I can easily connect with clients through the mobile app — which really helps me close deals more efficiently. **Official Response from Monika R:** > Hey Shipra! Thanks for your review. We're glad to hear 3CX has helped streamline your communication and supported your work on the go. We appreciate the feedback on mobile app performance under weak networks, the setup process for new extensions, and CRM integration options - your input is noted. For system and extensions setup support, our global 3CX Partner network is available to assist where needed. :) ### 22. Easy to Use and Integrate with CRMs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 3CX?** Easy to use and integrate, specially with my environment (Apollo-Hubspot) It is very stable. Did not report any problem in 1 year **What do you dislike about 3CX?** It becomes a bit complex or support dependent when needing to set it up as a PBX **What problems is 3CX solving and how is that benefiting you?** 3CX permits me to provide my sales team IP Voice services for countries where Hubspot (Twillio) or Apollo does not provide calling services. This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM ### 23. Effortless Digital Calling, Always Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about 3CX?** What I like most about 3CX is that it truly functions as a digital phone. It's very easy to use—once I open the app, I don't have to keep logging into web pages repeatedly. If I need to go somewhere, I can simply take my laptop with me and stay connected through 3CX, as long as I have a stable internet connection. **What do you dislike about 3CX?** What I find particularly frustrating is how difficult it is to edit existing contacts. In fact, it's often simpler to just delete them and create new ones instead. **What problems is 3CX solving and how is that benefiting you?** 3CX provides me with the flexibility to work and communicate from anywhere, as long as I have an internet connection. I no longer have to worry about service signal, which is a significant benefit for me. **Official Response from Monika R:** > Thanks for your review and feedback. Great to hear 3CX helps you stay connected wherever you are. As for the issue with editing contacts, we recommend posting this on the 3CX Forum - it’s possible other users have experienced the same and may have found a more efficient way to handle it without needing to delete and recreate contacts. You may find some useful tips or workarounds there. ### 24. Always Connected, Effortless Setup, Powerful Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin E. | Estimator/Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about 3CX?** I can have my phone extension ready anytime, anywhere. It is easy to use, to setup, and I am reachable for customers and suppliers thanks to this powerful tool. **What do you dislike about 3CX?** Up to this point, 3CX has fulfilled the needs we have as a company. **What problems is 3CX solving and how is that benefiting you?** Our company is based in Florida, while our team works remotely from overseas. As remote employees, we didn't need to invest in physical phones or costly hardware. 3CX has proven to be an excellent PBX platform that works seamlessly for our needs. **Official Response from Monika R:** > Hi Marvin! Thanks for the great review. We’re glad to hear 3CX is helping your remote team stay connected without the need for extra hardware. That’s exactly the kind of flexibility we aim to deliver - a full-featured PBX that’s easy to deploy and manage from anywhere. ### 25. The Best for Quality Calls and Easy SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Maria J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about 3CX?** 3CX is the best software for calling with good quality calls and SMS. I like how it provides all the features I need in one place, making it easy for me to send SMS to my teams and customers. The initial setup of 3CX was very easy. Overall, everything about 3CX is good. **What do you dislike about 3CX?** Nothing **What problems is 3CX solving and how is that benefiting you?** I use 3CX for calling with good quality and find SMS dials convenient all in one place, making communication easy with my team and customers. ### 26. 3CX : A Centre Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Manish B. | Assistant System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about 3CX?** First, I liked about 3CX is its user friendly interface. We can easily use its management console. It also have amazing features like call recording, web conferencing, video chats and also integrate with other platforms like facebook etc for chat. In today's world, It is important to provide wide network of partners and various channels and 3CX is one of them . Also easy to install on cloud like private or public. The main important thing is data confidential in which our data is secure and confidential means no data uploads to third parties. Overall, 3CX is easy to control, manage and use with amazing facilities. **What do you dislike about 3CX?** No doubt, 3CX provides best features to us but sometimes it has compatibility issues. Earlier, I use my old device in which I have some minor SIP device connecting issue. But later, 3CX's support helped me for resolving this type of issue. So , Users need to ensure their current hardware is compatible to avoid additional setup complexity. And according to my observation, 3CX mobile app have inconsistent quality of call and delay in notifications. They also provide limitations in their free version so need to upgrade for high business. I hope, they will fix in their new updates in future. **What problems is 3CX solving and how is that benefiting you?** Better customer insights and increased efficiency with cost saving are benefiting us. They provide regular updates, maintenance and ensuring secured communication with encrypted messaging facility. Each software has dream to keep going number one in eye of their customers by providing best customer service and in same way ,3CX enhanced customer service by efficiency support and integrate with CRM system that allows for real time customer information access. **Official Response from Monika R:** > Hello Manish! Thanks for your detailed review. We're glad to hear you find 3CX easy to use, feature-rich, and valuable for secure, efficient communication and CRM integration. We appreciate your feedback on hardware compatibility and mobile app performance. It's good to know our support team was able to assist. These points are noted as we continue to improve the product. ### 27. Affordable, Flexible VoIP Solution Perfect for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew L. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 3CX?** 3CX is a software-based VoIP phone system that stands out for its affordability, flexibility in deployment, and user-friendly interface. Whether hosted on-premises, in your own cloud, or by 3CX itself, it caters well to small businesses looking for a customizable communication solution without the high costs of traditional systems. **What do you dislike about 3CX?** Some users report unreliable push notifications and call delivery on mobile devices, depending on OS and hardware. **What problems is 3CX solving and how is that benefiting you?** 3CX addresses communication challenges by providing a dependable and affordable service, along with a comprehensive suite of communication tools such as voice calls, video conferencing, and team chat. It has helped my company operate more efficiently and increased our productivity by making use of the dynamic tools available. **Official Response from Monika R:** > Hey Matthew! Thanks for your review. We're glad to hear 3CX has provided a flexible and cost-effective solution that supports your team’s communication needs and productivity. We appreciate the feedback on mobile push notifications. ### 28. 3CX Review **Rating:** 4.0/5.0 stars **Reviewed by:** Karim S. | Contact Center Manager and Lead Managment, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2025 **What do you like best about 3CX?** The platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones and easy set up. **What do you dislike about 3CX?** The call quality is not consistently high, and I find that the reporting features could benefit from greater customization. **What problems is 3CX solving and how is that benefiting you?** I use this for receiving and making calls, and I need it to provide accurate data reports. It is important for me to be able to connect different departments easily. Additionally, I value the survey feature, which helps measure customer satisfaction. **Official Response from Monika R:** > Hello Karim! Thanks for your feedback. We're glad you find the platform user-friendly and useful across both desktop and mobile. Regarding reporting, with the V20 Update 6, we introduced Grafana integration, which offers significantly more customizable reporting compared to earlier versions. You may want to explore this option if you haven’t already. :) On call quality, this typically depends on network conditions or device-specific factors. If issues persist, we recommend checking your local setup or consulting with your IT admin or partner to optimize performance. ### 29. Handy Second Number, but Calls Dropped and Random Holds **Rating:** 3.0/5.0 stars **Reviewed by:** Sheila C. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 3CX?** It was nice having a secondary way to use my cell phone, so I didn’t have to share my actual number. **What do you dislike about 3CX?** My calls kept dropping, or I would be put on hold at random. **What problems is 3CX solving and how is that benefiting you?** This issue was never resolved, so we ultimately ended up switching providers. ### 30. This service is far behind the times! **Rating:** 2.5/5.0 stars **Reviewed by:** Matthew P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 3CX?** I liked the ease of transferring calls from admin to sales team **What do you dislike about 3CX?** Just about everything else, no call waiting, the service its self is second rate **What problems is 3CX solving and how is that benefiting you?** To be fair our service was monitored by Supercity and they are terrible at what they do! ### 31. Great switchboard **Rating:** 5.0/5.0 stars **Reviewed by:** Iryna Z. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about 3CX?** We've been using 3CX for a while now and are very satisfied with how it has evolved. We originally replaced our traditional switchboard with 3CX, and the benefits were immediately clear — especially the mobile app and desktop application, which allow us to make and receive calls from anywhere, as long as there’s an internet connection. This flexibility proved invaluable during the Covid lockdowns. We've are planning on using the WhatsApp integration, to manage customer communication from a single platform. Overall, 3CX continues to be a reliable, flexible, and cost-effective solution for our communications needs. **What do you dislike about 3CX?** the software delivers exactly what we expect, and we’re very satisfied with its performance. At the moment, there’s nothing major we dislike. **What problems is 3CX solving and how is that benefiting you?** We had to start working from home during lockdowns caused by covid virus, thanks to 3cx we did not have any problems with our switchboard and we did not lose any single call. **Official Response from Constantinos Leventis:** > Hi Iryna! We are so glad to hear that 3CX has helped your company work remotely during these challenging times. Thanks for sharing your rating with us and the community! ### 32. Simple and Cost-Effective VoIP Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul P. | IT administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about 3CX?** I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. **What do you dislike about 3CX?** > I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems. **What problems is 3CX solving and how is that benefiting you?** 3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead. **Official Response from Monika R:** > Hey Rahul! Thanks for your review. We’re glad to hear 3CX meets your needs in terms of simplicity, reliability, and cost-effectiveness. That’s the core of what we aim to deliver. Regarding advanced features and troubleshooting, while 3CX is not fully cloud-native by design (to give you more deployment flexibility), we continue to improve the admin experience. With V20, a more unified interface and tools like Grafana for reporting are helping bridge that gap. If you ever run into limitations or need help with customization, we also have a global network of certified partners who can provide hands-on support when needed. ### 33. Flexible and Powerful Communication with 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** RITU RANJAN S. | Senior Inside Sales Evangelist, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about 3CX?** 3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier. **What do you dislike about 3CX?** Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable. **What problems is 3CX solving and how is that benefiting you?** 3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration. **Official Response from Monika R:** > Hey Ritu! Thanks for your review. We're glad to hear 3CX has supported your sales and support operations effectively and that features like call recording and Salesforce integration are helping your team work more efficiently. :) For beginners or those needing assistance with setup, we have a global network of certified 3CX Partners available to help. We appreciate your feedback. ### 34. Constant Changes and Costly Support **Rating:** 0.5/5.0 stars **Reviewed by:** Anthony G. | Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about 3CX?** I like the 3CX GUI interface, it is nice, accessible, and understandable. **What do you dislike about 3CX?** They change prices and features every 5 minutes, which is unbearable. Support is also an issue; previously, we had access to support for free, but now everything is paid. The management of 3CX is pathetic with the removal of perpetual licenses. Prices are constantly increasing and features change arbitrarily. Our operator is no longer on the list of certified operators, which complicates things. **What problems is 3CX solving and how is that benefiting you?** Its GUI interface is accessible and understandable. **Official Response from Monika R:** > Hi Anthony. Thanks for the feedback. We understand your frustration, but just to clarify a few things: Pricing: We don’t change prices “every 5 minutes.” Like any tech company, we review pricing periodically to align with our long-term strategy. Adjustments are not arbitrary, and we aim to keep 3CX cost-effective, especially when you compare features vs. cost with other PBXs in the market. Support: Free support is still available for certified 3CX Partners. For end customers, support is typically provided through the partner who manages the system. This structure helps us scale and provide more localized service. Licensing: The move away from perpetual licenses happened some time ago. Subscription licensing is now the standard and it allows for faster innovation, regular updates and better security. Certified Operators: We maintain a list of supported SIP trunk providers to ensure full compatibility. If your provider is no longer certified, our global partner network can often help you work through this or recommend an alternative. We respect that this might not align with your preferences, but we don’t believe the changes are as extreme as described. 3CX remains one of the most feature-rich and affordable solutions in its class. ### 35. Solid System and Performs Well **Rating:** 3.5/5.0 stars **Reviewed by:** Robert C. | Sr. Director of Client Success, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 3CX?** I like the UI of the system although sometimes it seem a little overwhleming managing multiple calls and bridges. **What do you dislike about 3CX?** It was not as user firendly as some online platforms. **What problems is 3CX solving and how is that benefiting you?** Being able to get people on a bridge quickly. ### 36. Powerful and cost-effective business communication solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shamas H. | Skurte gard, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2025 **What do you like best about 3CX?** 3CX is an all-in-one communication tool that makes business calling and conferencing very easy. What I like best is how flexible it is — you can use it on desktop, mobile, or even directly from a browser. The call quality is clear, and features like video meetings, live chat, and call recording give a professional edge without needing multiple tools. It’s also cost-effective compared to traditional phone systems **What do you dislike about 3CX?** The initial setup can feel a little technical for non-IT users. The mobile app sometimes lags compared to the desktop version, and more user-friendly documentation would make onboarding smoother. **What problems is 3CX solving and how is that benefiting you?** 3CX helps us manage internal communication and customer calls in one place. The biggest benefit is reduced cost compared to legacy phone systems and better flexibility for remote teams. It also helps us appear more professional when handling client calls and meetings. **Official Response from Monika R:** > Hi Shamas. Thanks for your review. We're glad to hear 3CX has helped streamline your communication, reduce costs and support remote teams effectively. We appreciate the feedback on setup complexity, mobile app performance and documentation - your input is noted. For businesses needing assistance during onboarding, our global partner network is also available to help. ### 37. Stable and Feature-Rich, but Lacking a Public API and Strong Reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Jack I. | Managing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about 3CX?** 3CX is a stable pbx, and has got many useful features. **What do you dislike about 3CX?** Unfortunately, 3CX seems to be miles behind other pbx systems, with the lack of a public api and subpar reporting. **What problems is 3CX solving and how is that benefiting you?** We use 3CX daily for our office telephony, handling around 500-1000 calls a day from multiple DIDs with ease. **Official Response from Monika R:** > Hey Jack! Thanks for your review. We're glad to hear 3CX is handling your daily call volume reliably and meeting your telephony needs. Regarding reporting, with Version 20 Update 6, 3CX introduced Grafana integration, which provides more advanced and customizable reporting capabilities beyond the built-in tools. We'd highly suggest looking into that if you haven't already! We appreciate your feedback. ### 38. 3cx is the most underrated VOIP platform out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | It Manager, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** We are a large, two-campus Residential Addiction Treatment center for Men and Women. We have used 3cx exclusively for 6 years now. We have been able to do so many amazing things with it. Our entire phone system runs on 3cx Our Intercom System Runs on 3cx Our Payphones for our students runs on 3cx The gate protecting our campus is controlled by 3cx We have full control over rules, over our call routing and our IVR. We recently switched to hosted 3cx in the cloud and all of the issues we had with hosting manually were completely solved by switching to the cloud. Our uptime has been 100% since moving to the cloud. We love 3cx and hope to continue to be able to afford it moving forward. **What do you dislike about 3CX?** The only downside for us as a non-profit is the pricing. We would love for there to be more affordable pricing for non-profits but for a small business or enterprise deployment the price is very manageable. **What problems is 3CX solving and how is that benefiting you?** 3cx keeps us connected with the clients we serve and with our other campus. We use it exclusively for our communication needs across both our campuses. **Official Response from Monika R:** > Hello Christopher! Thanks for your review. We're glad to hear that 3CX has been a reliable and versatile solution across your campuses, from phones and intercoms to gates and IVR. It's great to know the move to our hosted cloud service resolved previous issues and improved uptime. Regarding pricing, we do offer a completely free version: 3CX SMB FREE, which supports up to 10 users and may be a good fit for some non-profit setups. We appreciate your continued support and feedback. ### 39. Work-from-Home Friendly: Dial Customers from the “Office” Number **Rating:** 4.0/5.0 stars **Reviewed by:** Annmarie W. | personal lines agency support, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about 3CX?** can work from home and dial customers from "office" rather than personal phone **What do you dislike about 3CX?** we do not know how to shut it off on the Samsung cellphone **What problems is 3CX solving and how is that benefiting you?** not having to block my personal phone number when dialing a client **Official Response from Monika R:** > Hello Annmarie! Thanks for your review. We're glad to hear 3CX is helping you work from home while keeping your personal number private. Regarding your Samsung device, we recommend contacting your IT administrator or the person who set up your 3CX system, as they can guide you on how to log out or disable the app correctly on your device. ### 40. Efficient and User-Friendly App **Rating:** 4.0/5.0 stars **Reviewed by:** Roberto H. | Estimator, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about 3CX?** Easy to use, practical, efficient. I use it every day for my office and also extension lines with my coworker. **What do you dislike about 3CX?** Tech support, try to reach out and never got an answer. Do not complain cause is a free app. **What problems is 3CX solving and how is that benefiting you?** Having a US line number and able to be used in foreign countries. Customers can call me wherever I have internet access like is they were calling me locally. **Official Response from Monika R:** > Hi Roberto!Thanks for your feedback. Great to hear 3CX is helping you stay connected with a US number while abroad! Regarding support: for free users, direct 3CX support isn't included, but we do have a very active community forum, where you can ask questions and often get help from other users or partners who may have run into similar issues. You’re also always welcome to work with one of our global partners for hands-on assistance. ### 41. Super simple to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about 3CX?** What I like most about 3CX is its ease of use and versatility. The tool brings together all the functions needed for effective communication: calls, video conferences, internal chat, voicemail... everything is centralized in a single clear and smooth interface. **What do you dislike about 3CX?** What I like a little less is the interface design, which seems a bit dated compared to other tools of the same type. The ergonomics remain good, but a more modern visual and a more dynamic layout would make the user experience even more pleasant and intuitive. **What problems is 3CX solving and how is that benefiting you?** 3CX clearly simplifies communication management within the company. Before, it was necessary to juggle multiple tools for calls, messages, or video conferences, whereas with 3CX, everything is centralized in one place. This saves time, prevents information loss, and allows for better tracking of exchanges with clients or colleagues. It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis. **Official Response from Monika R:** > Hello! Thanks for your review. We're glad to hear 3CX has helped centralize your communication tools and improved day-to-day collaboration, especially for remote work. We appreciate your feedback on the interface design - while function remains the priority, visual improvements are an area we continue to review. ### 42. Adaptable, Configurable, Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer A. | Senior System Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about 3CX?** 3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic. Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable. **What do you dislike about 3CX?** 3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues. **What problems is 3CX solving and how is that benefiting you?** 3CX provides us with a reliable and scalable phone system: it does call queuing, ringback and sends voicemails directly to our Teams channels. We have written custom phone templates for high-security areas, and have had great success with the mobile app for extending our PBXs reach for our users. **Official Response from Monika R:** > Hello Spencer! Thanks for your review. We're glad to hear that 3CX has been a reliable and adaptable solution for your business over the years, and that it's supported your custom requirements, including out-of-hours routing and secure deployments. We appreciate your feedback on SIP device compatibility - glad to hear our support resources and community have been helpful. Thanks again for sharing your experience. ### 43. Feature-Rich, Robust, and Hard to Beat **Rating:** 5.0/5.0 stars **Reviewed by:** Zac H. | Senior Systems Administrator at Allscripts, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2026 **What do you like best about 3CX?** No product is more feature rich and robust as 3cx. **What do you dislike about 3CX?** Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident. **What problems is 3CX solving and how is that benefiting you?** It helps us keep all our communications—whether by phone, text, or chat—in one platform, making communication more efficient and streamlining our business processes. **Official Response from Monika R:** > Hi Zac. Thanks for the great feedback. We’re glad to hear you value the feature set and reliability of 3CX. As for cost, we aim to remain one of the most affordable full-featured PBX solutions in the market, especially compared to traditional systems or all-in-one SaaS tools. Regarding security, we take it seriously. Following the 2023 incident, we’ve implemented strict internal processes. Appreciate your continued trust in 3CX. ### 44. “Great tool for managing client calls and CRM integration” **Rating:** 5.0/5.0 stars **Reviewed by:** N N. | Inside sales evengilist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about 3CX?** Its easy to use just one click you can dial and connect with the customer and you can find history of call logs. **What do you dislike about 3CX?** Sometimes some voice issues wil be there. **What problems is 3CX solving and how is that benefiting you?** 3CX helps me manage client calls and follow-ups in one place. The CRM integration automatically tracks all interactions, saving time and helping me close deals faster. It’s been a great tool for improving my sales efficiency. **Official Response from Monika R:** > Thanks for your review! We're glad to hear 3CX has helped streamline your client communication and CRM tracking, making follow-ups and sales processes more efficient. We appreciate the feedback on occasional voice issues - your input is noted. ### 45. Practical and Complete, But Bugs in the App for Windows **Rating:** 4.5/5.0 stars **Reviewed by:** MOISÉS R. | Administrador de Redes, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about 3CX?** easy to manage and use. practical and simple, yet at the same time complete. **What do you dislike about 3CX?** app bugs for Windows. Sometimes it is necessary to restart it frequently. **What problems is 3CX solving and how is that benefiting you?** it facilitates both internal and external communication in my organization. the ease of contacting a supplier or internal user is surprising. for configuration, it is even simpler. it can be done in a few minutes. **Official Response from Monika R:** > Hey Moises. Thanks for your review. We're glad to hear 3CX has been easy to manage and is supporting your internal and external communication effectively. We appreciate the feedback on the Windows app - your input is noted. ### 46. Transformed Our Telephony Across 20 Schools – Reliable, Cost-Effective, and Cloud-Ready **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Director Of Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about 3CX?** 3CX has completely transformed the way we handle communication across our Multi Academy Trust. We're running our own self-hosted version using a cloud based datacentre host, linking 20 school locations—three secondaries and 17 primaries—all under one centralised system. Every staff member has their own extension, which has been a game-changer for staying connected, whether it's during field trips or on days when adverse weather keeps people working from home. It really came into its own during lockdown. While many were scrambling to patch together remote communication, we were able to switch to remote operations seamlessly. The flexibility it provides is outstanding. From a financial perspective, it’s been a massive win. Our entire setup—including all SIP lines—costs us less than £10k a year. To put that into context, each of our secondary schools used to pay that much *individually* per year. Now, we have a unified, internal system that’s saving our Multi Academy Trust a significant amount annually while giving us more control and consistency. Teachers and support staff genuinely love the platform. Features like click-to-call have been an unexpected highlight—especially when it comes to reaching out to parents through our MIS. It’s intuitive, efficient, and fits perfectly into our cloud-first approach. I’m a huge fan of 3CX and can't see us moving away from it anytime soon. It’s not just a telephony solution; it’s part of our digital backbone now. **What do you dislike about 3CX?** If I had one wish for future development, it would be deeper integration with Microsoft 365. For example, being able to automatically assign extension numbers based on group membership—like giving everyone in a specific M365 group an extension starting with "32XX"—would streamline onboarding and user management even further. It’s a small ask, but it would take an already brilliant system to the next level. **What problems is 3CX solving and how is that benefiting you?** Before moving to 3CX, our telephony setup was fragmented, inconsistent, and—frankly—expensive. Each school had its own legacy phone system, with varying suppliers, support contracts, and no way to centrally manage anything. The secondary schools alone were each paying upwards of £10k a year just to keep outdated systems alive. 3CX brought everything under one roof. We now have a fully integrated, centrally managed phone system across 20 sites, with unified extension dialling, remote capability, and SIP-based flexibility. Every staff member—whether based at a school or working remotely—has their own extension, which has vastly improved internal comms, safeguarding follow-ups, and emergency coordination. It’s also saving us a huge amount of money. What used to cost tens of thousands across various schools is now under £10k a year total, including SIP lines. That’s a serious budget win for a Trust of our size. But it’s more than just cost-saving. The ability to make and receive calls from laptops or mobiles, especially during lockdowns or school closures, has been invaluable. Our MIS system integrates beautifully with 3CX’s click-to-call, so when you're chasing parental contacts, it’s smooth and fast—no more scribbling numbers or navigating phone trees. Overall, 3CX has helped us move away from outdated telephony towards a cloud-first, modern, and scalable solution that meets the real-world needs of schools. **Official Response from Monika R:** > Hello Christopher! Thanks for the detailed review. We're glad to hear that 3CX has been able to deliver flexibility, cost savings, and a unified communication system across your Multi Academy Trust. It’s great to know features like click-to-call and remote access have made a real difference for your staff and operations. We appreciate the feedback on Microsoft 365 integration - it's noted. Thanks again for choosing 3CX as part of your digital strategy. ### 47. Our Overall experience is rather possitive **Rating:** 4.0/5.0 stars **Reviewed by:** Ferry C. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about 3CX?** Friendly web interface. Rich features with just a few clicks. Phone connections using default and custom templates made easy. **What do you dislike about 3CX?** Playback my sound files live through web interface Short dial code for listening every music assigned on the call center. Customized security options for allowing / disallowing extensions to be called within the same call center. Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another. **What problems is 3CX solving and how is that benefiting you?** Remote Calling using reliable 3CX Application for both Android and iPhone. Coplex configurations with least possible clicks **Official Response from Monika R:** > Hey Ferry! Thanks for your review. We're glad to hear 3CX has been reliable for remote calling and that you're finding the interface and configuration options useful. We appreciate your suggestions regarding IVR routing, call center control, and playback features - these are all noted. ### 48. Absolutely Love 3CX as a Reseller! A Game-Changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Lasantha K. | Engineer VoIP, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2025 **What do you like best about 3CX?** 3CX stands out for its intuitive design and comprehensive feature set. The web client and mobile apps are incredibly user-friendly, empowering our clients to stay connected seamlessly from anywhere. Features like the visual call flow designer and straightforward user management make both initial setup and ongoing administration remarkably simple for businesses of all sizes, leading to high client satisfaction and fewer support requests for us. **What do you dislike about 3CX?** Okay, in general terms, one area for improvement in 3CX, particularly relevant for resellers managing multiple clients or larger organizations, lies in enhancing the flexibility and granularity of the multi-tenant system. While it offers a solid foundation, further development could focus on providing more advanced customization options and resource management at the individual tenant level. Specifically, a key area for improvement could be finding more streamlined solutions for scenarios where multiple departments or tenants within the same physical location need to utilize the same SIP trunk or VoIP provider using the same public IP address. Current configurations for such scenarios can sometimes be complex or require workarounds. Simplifying this would significantly benefit resellers managing diverse client needs and improve deployment efficiency in various network environments. **What problems is 3CX solving and how is that benefiting you?** Complete phone system requirment **Official Response from Monika R:** > Hi Lasantha! Thanks for the great review. We're glad to hear that 3CX has been a solid solution for you as a reseller and that the features, ease of use, and client satisfaction are meeting expectations. We appreciate the detailed input regarding multi-tenant setups and SIP trunk scenarios, your insights are valuable and noted. Thanks again for your continued support. ### 49. Excellent VoIP System for Our Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Owais S. | IT Head & Voip Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about 3CX?** 3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution. **What do you dislike about 3CX?** There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting. **What problems is 3CX solving and how is that benefiting you?** 3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems. **Official Response from Monika R:** > Hello Owais! Thanks for your review. We're glad to hear 3CX has been a reliable and cost-effective solution for your daily communication needs, both in the office and remotely. We appreciate your feedback on the initial learning curve and advanced configurations - your input is noted. Thanks again for sharing your experience. :) ### 50. Good app and reporting options **Rating:** 4.5/5.0 stars **Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about 3CX?** Rare downtime and notifications whenever there is any flag I need to view. **What do you dislike about 3CX?** Reporting can be more customized to have an easier view. **What problems is 3CX solving and how is that benefiting you?** Calls inbound and outbound, with clear reporting. **Official Response from Monika R:** > Hey Rana. Thanks for your review. We're glad to hear 3CX has been reliable and that the notification system is working well for you. Regarding reporting, Version 20 Update 6 introduced Grafana integration, which offers more customizable and detailed reporting options beyond the built-in tools. We'd highly recommend trying it out! ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+20%3A28%3A16+-0500&secure%5Bsession_id%5D=c5a7d62b-6874-435c-858d-0f9c8bef5bbe&secure%5Btoken%5D=530895aead3c8a23cd6b5db266e460322fbc7ef4bb018144d009b034b8334986&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Channels** - Voice - Web Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 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