--- title: 3CX Reviews meta\_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 547 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### 3CX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. [(42 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews) Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. [(31 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews) Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. [(23 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599708&qs=pros-and-cons#reviews) Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. [(22 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599922&qs=pros-and-cons#reviews) Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. [(21 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603998&qs=pros-and-cons#reviews) Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. [(11 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews) Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. [(10 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. [(10 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599908&qs=pros-and-cons#reviews) Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. [(10 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600564&qs=pros-and-cons#reviews) Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. [(9 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1602531&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 3CX ##### 1. Ease of Use Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. [ See 42 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you like about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. ##### 2. Reliability Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. [ See 31 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you like about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. ##### 3. Flexibility Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. [ See 23 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599708&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you like about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. ##### 4. Features Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. [ See 22 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599922&qs=pros-and-cons#reviews) See Related User Reviews SA STephanie A. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Interface and Handy Phone Extension Integration" What do you like about 3CX? The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an exte ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong ##### 5. Easy Setup Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. [ See 21 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603998&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong ME Marvin E. Small-Business (50 or fewer emp.) 5.0/5 "Always Connected, Effortless Setup, Powerful Communication" What do you like about 3CX? I can have my phone extension ready anytime, anywhere. It is easy to use, to setup, and I am reachable for customers and suppliers thanks to this powe ### 5 Cons or Disadvantages of 3CX ##### 1. Complex Processes Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. [ See 11 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you dislike about 3CX? Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require ![Louise Nikki A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louise Nikki A.") LA Louise Nikki A. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly, Yet Setup is a Hurdle" What do you dislike about 3CX? The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really ##### 2. Difficult Configuration Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. [ See 10 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you dislike about 3CX? Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you dislike about 3CX? \> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mat ##### 3. Learning Curve Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. [ See 10 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599908&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you dislike about 3CX? Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require ![Louise Nikki A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louise Nikki A.") LA Louise Nikki A. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly, Yet Setup is a Hurdle" What do you dislike about 3CX? The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really ##### 4. Limited Features Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. [ See 10 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600564&qs=pros-and-cons#reviews) See Related User Reviews RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you dislike about 3CX? \> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "3CX Functionality" What do you dislike about 3CX? Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality ##### 5. Expensive Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. [ See 9 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1602531&qs=pros-and-cons#reviews) See Related User Reviews ![Zac H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zac H.") ZH Zac H. Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich, Robust, and Hard to Beat" What do you dislike about 3CX? Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident. ![Ishani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishani S.") IS Ishani S. Small-Business (50 or fewer emp.) 4.5/5 "Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations" What do you dislike about 3CX? 3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable per OS Owais S. IT Head & Voip Provider Small-Business (50 or fewer emp.) 5/16/2025 "Excellent VoIP System for Our Business Needs" 5/5 What do you like best about 3CX? 3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution. Review collected by and hosted on G2.com. What do you dislike about 3CX? There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11180834/official_response/edit) Hello Owais! Thanks for your review. We're glad to hear 3CX has been a reliable and cost-effective solution for your daily communication needs, both in the office and remotely. We appreciate your feedback on the initial learning curve and advanced configurations - your input is noted. Thanks again for sharing your experience. :) Current UserValidated ReviewerSource: Organic ![Rana O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana O.") RO Rana O. CS Manager Mid-Market (51-1000 emp.) 8/20/2025 "Good app and reporting options" 4.5/5 What do you like best about 3CX? Rare downtime and notifications whenever there is any flag I need to view. Review collected by and hosted on G2.com. What do you dislike about 3CX? Reporting can be more customized to have an easier view. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Calls inbound and outbound, with clear reporting. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11575824/official_response/edit) Hey Rana. Thanks for your review. We're glad to hear 3CX has been reliable and that the notification system is working well for you. Regarding reporting, Version 20 Update 6 introduced Grafana integration, which offers more customizable and detailed reporting options beyond the built-in tools. We'd highly recommend trying it out! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 11/19/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") CO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 1/8/2026 "3CX Functionality" 4.5/5 What do you like best about 3CX? Good functionality and easy to use. Ability to modify is simple. Review collected by and hosted on G2.com. What do you dislike about 3CX? Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Cost savings and more dynamic. Integration with other applications Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-12190206/official_response/edit) Thanks for your review. We’re glad to hear that you find 3CX functional, easy to use and beneficial for integration and cost savings. Regarding the change in feature availability - as part of our ongoing product development, certain functionalities have been moved to better align with our pricing structure and long-term roadmap. These changes are communicated in advance and we understand they may not suit all users. That said, we appreciate your feedback and are glad 3CX continues to bring value to your setup. Current UserValidated ReviewerSource: Organic MS Muhammad S. IT Administrator Mid-Market (51-1000 emp.) 4/22/2025 "3CX VoIP Phone System: Efficiency, Flexibility, and Cost Savings" 5/5 What do you like best about 3CX? Flexibility, and Cost Savings with complete control . Review collected by and hosted on G2.com. What do you dislike about 3CX? The customer support experience could be enhanced. SMS / MMS features are not easy to setup. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3CX is helping us solve the challenge of managing a distributed phone system by providing a unified and centralized platform for user extension management. With 3CX, we can easily configure, update, and monitor all user extensions from a single dashboard, which significantly reduces administrative overhead and ensures consistency across the organization. Additionally, 3CX is particularly beneficial for supporting remote work. The system allows us to deploy and manage remote extensions seamlessly, giving remote employees full access to the phone system as if they were in the office. This has greatly improved communication, flexibility, and productivity across our teams, regardless of location. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11072196/official_response/edit) Hello Muhammad! Thanks for the detailed review. We're glad to hear 3CX has helped streamline your extension management and supported your remote work needs effectively. Flexibility and centralized control are key advantages we aim to deliver. We appreciate the feedback on support and SMS/MMS setup - it’s noted. Thanks again for sharing your experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 3/23/2026 "All-in-One Communication Platform with Great Pricing" 4/5 What do you like best about 3CX? They have all in one communication platform and the pricing Review collected by and hosted on G2.com. What do you dislike about 3CX? The setup process is difficult, and the licensing logic is a bit confusing. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? I use it for calling clients. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Giorgi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giorgi K.") GK Giorgi K. Customer Care Manager Enterprise (\> 1000 emp.) 11/24/2023 "3CX Review" 4/5 What do you like best about 3CX? I changed app interface and now its looks even better, search function improved. Review collected by and hosted on G2.com. What do you dislike about 3CX? I think it would be a great improvement to show country flags as emojis when dialing numbers from that country. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Having worked with various calling software over the years, I find that 3CX excels in solving integration issues due to its user-friendly integration process. Unlike other programs where I've encountered difficulties in retaining call recordings, I've been using 3CX for over a year without experiencing such problems. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-8921699/official_response/edit) Hello Giorgi! Thank you for your review of 3CX. We're pleased you appreciate its flexibility, design, and how well it integrates with other work programs. Regarding the minor issues you mentioned, our local 3CX Partners can provide on-site assistance to ensure you get the most out of 3CX. They're experienced in addressing such operational details and can help optimize your experience. Thanks for your feedback and for using 3CX! 7/8/2025 Current UserValidated ReviewerIncentivizedSource: Organic RM Rodrigo M. IT Coordinator Mid-Market (51-1000 emp.) 4/29/2025 "Excellent." 5/5 What do you like best about 3CX? What I like the most, and users also praise, is its dashboard, which makes it easy to visualize the current scenario—whether we're having a bad day with many more abandoned calls than answered ones—and also something very useful: seeing the number of ongoing calls and calls waiting to be answered by agents. Review collected by and hosted on G2.com. What do you dislike about 3CX? Honestly, I don't have anything specific to say that I dislike, but if I had to mention something, it would be about certain reports. After the 3CX version was changed (it had a general update), many useful reports are no longer available, and I'm not sure if they'll return in the future. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Actually, I've never needed to contact 3CX support directly. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11101149/official_response/edit) Hello Rodrigo! Thanks for your review. We're glad to hear you and your users find the dashboard helpful for monitoring call activity and agent performance. Regarding the reports - Version 20 Update 6 introduced major reporting improvements, so we recommend checking our latest blogs for updates. Appreciate you taking the time to share your experience. [See how 3CX improved](https://www.3cx.com/blog/releases/grafana-reporting/) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Luke P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke P.") LP Luke P. General Manager Small-Business (50 or fewer emp.) 3/31/2023 "A flexible option" 4/5 What do you like best about 3CX? Little to no cost Many intergrations Caller ID Review collected by and hosted on G2.com. What do you dislike about 3CX? Some intergrations require some work Transciption not built in Sometimes can be unreliable Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3CX is a cheap and flexible option for taking calls but also has its draw backs. It can be hard to use and inconvenient to upkeep Review collected by and hosted on G2.com. Show More Response from Constantinos Leventis of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-7891430/official_response/edit) Hi Luke, thanks for taking the time to share your feedback. The majority of our users have been really enjoying the ease of use of 3CX. We want to address your concerns so kindly provide us with more specific details on what your concern is about. 11/24/2025 Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Abi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abi G.") AG Abi G. HR Enterprise (\> 1000 emp.) 7/20/2025 "My experience with 3CX" 5/5 What do you like best about 3CX? 3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users Review collected by and hosted on G2.com. What do you dislike about 3CX? Complex Setup for Non-Technical Users
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers. System administrators have deep access for customization and detailed reportin Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11413559/official_response/edit) Hello Abi! Thanks for your review. We're glad to hear you value 3CX’s flexibility, features, and cost-effective plans, including the free version. For businesses needing technical support and not having an in-house IT Team, we always recommend working with a 3CX Partner from our global network who can assist with deployment and ongoing management. Appreciate your feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mar B.") MB Mar B. Centro de asistencia técnica Mid-Market (51-1000 emp.) 7/16/2025 "ChatGPT said: Very useful for business connectivity without the need for softphone devices." 5/5 What do you like best about 3CX? Easy to use, lightweight, highly compatible, very practical in its configuration, fully compatible with various telephone system providers. Extremely accessible for mass training of staff. Review collected by and hosted on G2.com. What do you dislike about 3CX? The design is perhaps a bit outdated for current times, as it feels like the software has been frozen in time in terms of its visual appearance, which gives the impression of being an obsolete system. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? This program has supported effective communication among employees during remote work, allowing them to stay connected through their extensions even from home. It also adds agility when moving around within the company and contributes to optimizing the workspace by eliminating the need for old IP phones. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11403103/official_response/edit) Hello Mar! Thanks for your review. We're glad to hear 3CX has supported your team’s remote communication and simplified workspace needs through its compatibility and ease of use. We appreciate your feedback on the interface design - it's noted. 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