--- title: 3CX Reviews meta\_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 547 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### 3CX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. [(42 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews) Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. [(31 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews) Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. [(23 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599708&qs=pros-and-cons#reviews) Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. [(22 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599922&qs=pros-and-cons#reviews) Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. [(21 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603998&qs=pros-and-cons#reviews) Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. [(11 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews) Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. [(10 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. [(10 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599908&qs=pros-and-cons#reviews) Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. [(10 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600564&qs=pros-and-cons#reviews) Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. [(9 mentions)](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1602531&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 3CX ##### 1. Ease of Use Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. [ See 42 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you like about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. ##### 2. Reliability Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. [ See 31 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you like about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. ##### 3. Flexibility Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. [ See 23 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599708&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you like about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. ##### 4. Features Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. [ See 22 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599922&qs=pros-and-cons#reviews) See Related User Reviews SA STephanie A. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Interface and Handy Phone Extension Integration" What do you like about 3CX? The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an exte ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong ##### 5. Easy Setup Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. [ See 21 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603998&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you like about 3CX? 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong ME Marvin E. Small-Business (50 or fewer emp.) 5.0/5 "Always Connected, Effortless Setup, Powerful Communication" What do you like about 3CX? I can have my phone extension ready anytime, anywhere. It is easy to use, to setup, and I am reachable for customers and suppliers thanks to this powe ### 5 Cons or Disadvantages of 3CX ##### 1. Complex Processes Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. [ See 11 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you dislike about 3CX? Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require ![Louise Nikki A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louise Nikki A.") LA Louise Nikki A. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly, Yet Setup is a Hurdle" What do you dislike about 3CX? The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really ##### 2. Difficult Configuration Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. [ See 10 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you dislike about 3CX? Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you dislike about 3CX? \> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mat ##### 3. Learning Curve Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. [ See 10 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1599908&qs=pros-and-cons#reviews) See Related User Reviews ![Evan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan L.") EL Evan L. Small-Business (50 or fewer emp.) 3.5/5 "Flexible and Reliable, but Admin Usability and Reporting Need Work" What do you dislike about 3CX? Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require ![Louise Nikki A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louise Nikki A.") LA Louise Nikki A. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly, Yet Setup is a Hurdle" What do you dislike about 3CX? The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really ##### 4. Limited Features Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. [ See 10 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600564&qs=pros-and-cons#reviews) See Related User Reviews RP Rahul P. Mid-Market (51-1000 emp.) 5.0/5 "Simple and Cost-Effective VoIP Solution" What do you dislike about 3CX? \> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "3CX Functionality" What do you dislike about 3CX? Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality ##### 5. Expensive Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. [ See 9 mentions ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1602531&qs=pros-and-cons#reviews) See Related User Reviews ![Zac H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zac H.") ZH Zac H. Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich, Robust, and Hard to Beat" What do you dislike about 3CX? Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident. ![Ishani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishani S.") IS Ishani S. Small-Business (50 or fewer emp.) 4.5/5 "Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations" What do you dislike about 3CX? 3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable per ![Sheila C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheila C.") SC Sheila C. Community Manager Mid-Market (51-1000 emp.) 5/5/2026 "Handy Second Number, but Calls Dropped and Random Holds" 3/5 What do you like best about 3CX? It was nice having a secondary way to use my cell phone, so I didn’t have to share my actual number. Review collected by and hosted on G2.com. What do you dislike about 3CX? My calls kept dropping, or I would be put on hold at random. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? This issue was never resolved, so we ultimately ended up switching providers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Matthew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew P.") MP Matthew P. Sales Manager Small-Business (50 or fewer emp.) 5/5/2026 "This service is far behind the times!" 2.5/5 What do you like best about 3CX? I liked the ease of transferring calls from admin to sales team Review collected by and hosted on G2.com. What do you dislike about 3CX? Just about everything else, no call waiting, the service its self is second rate Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? To be fair our service was monitored by Supercity and they are terrible at what they do! Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerIncentivizedSource: G2 invite ![Iryna Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iryna Z.") IZ Iryna Z. Business Development Specialist Small-Business (50 or fewer emp.) 8/31/2021 "Great switchboard" 5/5 What do you like best about 3CX? We've been using 3CX for a while now and are very satisfied with how it has evolved. We originally replaced our traditional switchboard with 3CX, and the benefits were immediately clear — especially the mobile app and desktop application, which allow us to make and receive calls from anywhere, as long as there’s an internet connection. This flexibility proved invaluable during the Covid lockdowns. We've are planning on using the WhatsApp integration, to manage customer communication from a single platform. Overall, 3CX continues to be a reliable, flexible, and cost-effective solution for our communications needs. Review collected by and hosted on G2.com. What do you dislike about 3CX? the software delivers exactly what we expect, and we’re very satisfied with its performance. At the moment, there’s nothing major we dislike. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? We had to start working from home during lockdowns caused by covid virus, thanks to 3cx we did not have any problems with our switchboard and we did not lose any single call. Review collected by and hosted on G2.com. Show More Response from Constantinos Leventis of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-4976616/official_response/edit) Hi Iryna! We are so glad to hear that 3CX has helped your company work remotely during these challenging times. Thanks for sharing your rating with us and the community! 7/14/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite RP Rahul P. IT administrator Mid-Market (51-1000 emp.) 1/29/2026 "Simple and Cost-Effective VoIP Solution" 5/5 What do you like best about 3CX? I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. Review collected by and hosted on G2.com. What do you dislike about 3CX? \> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-12210378/official_response/edit) Hey Rahul! Thanks for your review. We’re glad to hear 3CX meets your needs in terms of simplicity, reliability, and cost-effectiveness. That’s the core of what we aim to deliver. Regarding advanced features and troubleshooting, while 3CX is not fully cloud-native by design (to give you more deployment flexibility), we continue to improve the admin experience. With V20, a more unified interface and tools like Grafana for reporting are helping bridge that gap. If you ever run into limitations or need help with customization, we also have a global network of certified partners who can provide hands-on support when needed. [See how 3CX improved](https://www.3cx.com/ordering/find-reseller/) Validated ReviewerSource: Organic Review from User Profile ![RITU RANJAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RITU RANJAN S.") RS RITU RANJAN S. Senior Inside Sales Evangelist Enterprise (\> 1000 emp.) 10/14/2025 "Flexible and Powerful Communication with 3CX" 5/5 What do you like best about 3CX? 3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier. Review collected by and hosted on G2.com. What do you dislike about 3CX? Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11810902/official_response/edit) Hey Ritu! Thanks for your review. We're glad to hear 3CX has supported your sales and support operations effectively and that features like call recording and Salesforce integration are helping your team work more efficiently. :) For beginners or those needing assistance with setup, we have a global network of certified 3CX Partners available to help. We appreciate your feedback. [See how 3CX improved](https://www.3cx.com/ordering/find-reseller/) 10/21/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anthony G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony G.") AG Anthony G. Directeur Small-Business (50 or fewer emp.) 1/11/2026 "Constant Changes and Costly Support" 0.5/5 What do you like best about 3CX? I like the 3CX GUI interface, it is nice, accessible, and understandable. Review collected by and hosted on G2.com. What do you dislike about 3CX? They change prices and features every 5 minutes, which is unbearable. Support is also an issue; previously, we had access to support for free, but now everything is paid. The management of 3CX is pathetic with the removal of perpetual licenses. Prices are constantly increasing and features change arbitrarily. Our operator is no longer on the list of certified operators, which complicates things. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Its GUI interface is accessible and understandable. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-12199483/official_response/edit) Hi Anthony. Thanks for the feedback. We understand your frustration, but just to clarify a few things: Pricing: We don’t change prices “every 5 minutes.” Like any tech company, we review pricing periodically to align with our long-term strategy. Adjustments are not arbitrary, and we aim to keep 3CX cost-effective, especially when you compare features vs. cost with other PBXs in the market. Support: Free support is still available for certified 3CX Partners. For end customers, support is typically provided through the partner who manages the system. This structure helps us scale and provide more localized service. Licensing: The move away from perpetual licenses happened some time ago. Subscription licensing is now the standard and it allows for faster innovation, regular updates and better security. Certified Operators: We maintain a list of supported SIP trunk providers to ensure full compatibility. If your provider is no longer certified, our global partner network can often help you work through this or recommend an alternative. We respect that this might not align with your preferences, but we don’t believe the changes are as extreme as described. 3CX remains one of the most feature-rich and affordable solutions in its class. 1/14/2026 Validated ReviewerSource: OrganicAI Translated ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC Robert C. Sr. Director of Client Success Enterprise (\> 1000 emp.) 4/28/2026 Guest users or non-business users of the software, not included in G2 scores. "Solid System and Performs Well" 3.5/5 What do you like best about 3CX? I like the UI of the system although sometimes it seem a little overwhleming managing multiple calls and bridges. Review collected by and hosted on G2.com. What do you dislike about 3CX? It was not as user firendly as some online platforms. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Being able to get people on a bridge quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shamas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamas H.") SH Shamas H. Skurte gard Small-Business (50 or fewer emp.) 10/4/2025 Guest users or non-business users of the software, not included in G2 scores. "Powerful and cost-effective business communication solution" 5/5 What do you like best about 3CX? 3CX is an all-in-one communication tool that makes business calling and conferencing very easy. What I like best is how flexible it is — you can use it on desktop, mobile, or even directly from a browser. The call quality is clear, and features like video meetings, live chat, and call recording give a professional edge without needing multiple tools. It’s also cost-effective compared to traditional phone systems Review collected by and hosted on G2.com. What do you dislike about 3CX? The initial setup can feel a little technical for non-IT users. The mobile app sometimes lags compared to the desktop version, and more user-friendly documentation would make onboarding smoother. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3CX helps us manage internal communication and customer calls in one place. The biggest benefit is reduced cost compared to legacy phone systems and better flexibility for remote teams. It also helps us appear more professional when handling client calls and meetings. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11765557/official_response/edit) Hi Shamas. Thanks for your review. We're glad to hear 3CX has helped streamline your communication, reduce costs and support remote teams effectively. We appreciate the feedback on setup complexity, mobile app performance and documentation - your input is noted. For businesses needing assistance during onboarding, our global partner network is also available to help. [See how 3CX improved](https://www.3cx.com/ordering/find-reseller/) Validated ReviewerSource: Thank You page ![Jack I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack I.") JI Jack I. Managing Consultant Mid-Market (51-1000 emp.) 3/11/2026 "Stable and Feature-Rich, but Lacking a Public API and Strong Reporting" 3/5 What do you like best about 3CX? 3CX is a stable pbx, and has got many useful features. Review collected by and hosted on G2.com. What do you dislike about 3CX? Unfortunately, 3CX seems to be miles behind other pbx systems, with the lack of a public api and subpar reporting. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? We use 3CX daily for our office telephony, handling around 500-1000 calls a day from multiple DIDs with ease. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-12463954/official_response/edit) Hey Jack! Thanks for your review. We're glad to hear 3CX is handling your daily call volume reliably and meeting your telephony needs. Regarding reporting, with Version 20 Update 6, 3CX introduced Grafana integration, which provides more advanced and customizable reporting capabilities beyond the built-in tools. We'd highly suggest looking into that if you haven't already! We appreciate your feedback. Validated ReviewerIncentivizedSource: G2 invite ![Christopher R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher R.") CR Christopher R. It Manager Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/22/2025 "3cx is the most underrated VOIP platform out there." 5/5 What do you like best about 3CX? We are a large, two-campus Residential Addiction Treatment center for Men and Women. We have used 3cx exclusively for 6 years now. We have been able to do so many amazing things with it. Our entire phone system runs on 3cx Our Intercom System Runs on 3cx Our Payphones for our students runs on 3cx The gate protecting our campus is controlled by 3cx We have full control over rules, over our call routing and our IVR. We recently switched to hosted 3cx in the cloud and all of the issues we had with hosting manually were completely solved by switching to the cloud. Our uptime has been 100% since moving to the cloud. We love 3cx and hope to continue to be able to afford it moving forward. Review collected by and hosted on G2.com. What do you dislike about 3CX? The only downside for us as a non-profit is the pricing. We would love for there to be more affordable pricing for non-profits but for a small business or enterprise deployment the price is very manageable. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? 3cx keeps us connected with the clients we serve and with our other campus. We use it exclusively for our communication needs across both our campuses. Review collected by and hosted on G2.com. Show More Response from Monika R of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-11072174/official_response/edit) Hello Christopher! Thanks for your review. We're glad to hear that 3CX has been a reliable and versatile solution across your campuses, from phones and intercoms to gates and IVR. It's great to know the move to our hosted cloud service resolved previous issues and improved uptime. Regarding pricing, we do offer a completely free version: 3CX SMB FREE, which supports up to 10 users and may be a good fit for some non-profit setups. We appreciate your continued support and feedback. 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