--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. (31 reviews) - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. (23 reviews) - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. (22 reviews) - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. (11 reviews) - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. (10 reviews) - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. (10 reviews) - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. (10 reviews) - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. 3CX Simplifies Communication, but Mobile App and CRM Integration Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Shipra K. | Inside sales specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about 3CX?** As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling. **What do you dislike about 3CX?** The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better. **What problems is 3CX solving and how is that benefiting you?** 3CX makes my daily communication with clients and teammates so much easier. Instead of juggling different apps for calls, chats, and meetings, everything is in one place. It helps me respond to customers faster and stay organized with follow-ups. Even when I’m working remotely or traveling, I can easily connect with clients through the mobile app — which really helps me close deals more efficiently. **Official Response from Monika R:** > Hey Shipra! Thanks for your review. We're glad to hear 3CX has helped streamline your communication and supported your work on the go. We appreciate the feedback on mobile app performance under weak networks, the setup process for new extensions, and CRM integration options - your input is noted. For system and extensions setup support, our global 3CX Partner network is available to assist where needed. :) ### 2. Simple and Cost-Effective VoIP Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul P. | IT administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about 3CX?** I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features. **What do you dislike about 3CX?** > I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems. **What problems is 3CX solving and how is that benefiting you?** 3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead. **Official Response from Monika R:** > Hey Rahul! Thanks for your review. We’re glad to hear 3CX meets your needs in terms of simplicity, reliability, and cost-effectiveness. That’s the core of what we aim to deliver. Regarding advanced features and troubleshooting, while 3CX is not fully cloud-native by design (to give you more deployment flexibility), we continue to improve the admin experience. With V20, a more unified interface and tools like Grafana for reporting are helping bridge that gap. If you ever run into limitations or need help with customization, we also have a global network of certified partners who can provide hands-on support when needed. ### 3. 3CX Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about 3CX?** Good functionality and easy to use. Ability to modify is simple. **What do you dislike about 3CX?** Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality **What problems is 3CX solving and how is that benefiting you?** Cost savings and more dynamic. Integration with other applications **Official Response from Monika R:** > Thanks for your review. We’re glad to hear that you find 3CX functional, easy to use and beneficial for integration and cost savings. Regarding the change in feature availability - as part of our ongoing product development, certain functionalities have been moved to better align with our pricing structure and long-term roadmap. These changes are communicated in advance and we understand they may not suit all users. That said, we appreciate your feedback and are glad 3CX continues to bring value to your setup. ### 4. Excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo M. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about 3CX?** What I like the most, and users also praise, is its dashboard, which makes it easy to visualize the current scenario—whether we're having a bad day with many more abandoned calls than answered ones—and also something very useful: seeing the number of ongoing calls and calls waiting to be answered by agents. **What do you dislike about 3CX?** Honestly, I don't have anything specific to say that I dislike, but if I had to mention something, it would be about certain reports. After the 3CX version was changed (it had a general update), many useful reports are no longer available, and I'm not sure if they'll return in the future. **What problems is 3CX solving and how is that benefiting you?** Actually, I've never needed to contact 3CX support directly. **Official Response from Monika R:** > Hello Rodrigo! Thanks for your review. We're glad to hear you and your users find the dashboard helpful for monitoring call activity and agent performance. Regarding the reports - Version 20 Update 6 introduced major reporting improvements, so we recommend checking our latest blogs for updates. Appreciate you taking the time to share your experience. ### 5. Great for the price but lacks important features for bigger buisnesses. **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon B. | Information Technology Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about 3CX?** The price is 2nd to none for sure and it does work well on call quality. **What do you dislike about 3CX?** Misses alot of key features especially for call centers and reporting is very bland **What problems is 3CX solving and how is that benefiting you?** It helped us save money on phones and you get more features than the traditional phone lines we had. They are continuing to upgrade which is good means they are investing in themselves. **Official Response from Monika R:** > Hello Brandon! Thanks for your review. We're glad to hear 3CX has helped reduce costs while improving call quality and available features over traditional lines. Since Version 20 Update 6 Final, reporting has been significantly improved with the introduction of Grafana integration, offering more advanced and flexible reporting options. ### 6. 3CX Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about 3CX?** The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed. **What do you dislike about 3CX?** That you have to have different extentions for different ques. **What problems is 3CX solving and how is that benefiting you?** The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company. **Official Response from Monika R:** > Hello! Thanks for your review. We're happy to hear 3CX has made implementation and daily use easier, and that it's helping you manage departmental queues effectively! ### 7. After 10 years I threw in the towel and left **Rating:** 0.5/5.0 stars **Reviewed by:** Matt S. | Systems Administrator / Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** New features each year. Has a good address book and integration with smart phones. I liked being able to use older desktop phones that the users were familiar with. It didn't drop support for those phones and force me to buy new models. **What do you dislike about 3CX?** The pricing continued to increase each year. I started at $150 a year then it grew to over $700. My perpetual license was switched without notice to a required subscription license. Support said I was supposed to read a forum post. I could never get the share screen feature to work in the web meetings. Seemed to be firewall issues on either end. **What problems is 3CX solving and how is that benefiting you?** Modern day always updated phone system running in the cloud with integrated address book. **Official Response from Monika R:** > Hello Matt, thanks for sharing your feedback. We're pleased to hear you found value in the features, smartphone integration, and hardware support over the years. We understand your concerns regarding licensing changes and support processes - it's noted. If you have decided to move away from 3CX, we wish you all the best with your new solution. ### 8. I have experience configuring, and managing 3CX phone systems for efficient VoIP communication. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** 1. Cost-Effective – Reduces phone bills by using VoIP and supports free internal calls. 2. Easy to Manage – User-friendly web interface, quick setup on Windows, Linux, or cloud. 3. Remote Work Ready – Supports web conferencing, mobile apps, and browser-based calling. 4. Flexible Deployment – Can be hosted on-premise or in the cloud (own server or 3CX hosting). **What do you dislike about 3CX?** Free version lacks some advanced features. Requires annual license payment. Some settings can be complex for beginners. SMS and WhatsApp integration needs extra setup. Cloud setup may not work smoothly on all platforms. **What problems is 3CX solving and how is that benefiting you?** 3CX helps solve business problems like high communication costs, poor remote collaboration, and inefficient call handling by providing a unified, affordable, and easy-to-manage communication system. **Official Response from Monika R:** > Hello! Thanks for taking the time to leave a review. We're glad to hear that 3CX has helped you streamline communication and reduce costs, and that you've found value in its flexibility and remote work features. We appreciate your feedback on areas like advanced features, setup complexity, and integrations - it’s noted. ### 9. An upgrade for us **Rating:** 3.5/5.0 stars **Reviewed by:** Matt W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** Has flexible features that can be managed from the desktop app and/or website login. Can receive/make calls from the app on my mobile device allowing for users to have one phone while maintaining privacy. **What do you dislike about 3CX?** The mobile app has less functionality than the desktop/online. **What problems is 3CX solving and how is that benefiting you?** it allows us to work remotely easily. **Official Response from Monika R:** > Hello Matt! Thanks for your review. We're glad to hear 3CX has been a good upgrade for your team and that the flexibility across desktop and mobile has supported your remote work needs. We appreciate the feedback on mobile functionality - it’s noted. ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600564&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A29%3A44+-0500&secure%5Bsession_id%5D=a1c482d2-d9bf-428c-94f1-8a7d13638605&secure%5Btoken%5D=ca7c79c7926ca53b668ff80386d3b6f19b37028f95f7113a168eebfcc2321884&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio ERP](https://www.g2.com/products/fidelio-erp/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Live Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Communication** - Pop-up Chat - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)