Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time. Review collected by and hosted on G2.com.
1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.
Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams. Review collected by and hosted on G2.com.
Video Reviews
Great VOIP PBX platform / Reliable / Functional / Can grow as your business needs evolve
Best PBX available.
465 out of 466 Total Reviews for 3CX
Overall Review Sentiment for 3CX
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Easy to dial, to chat or to meet persons, can see all the history about one contact Review collected by and hosted on G2.com.
Difficult to find my missed calls, can't rename my contacts, can see different stats of my team Review collected by and hosted on G2.com.
It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well as on your smartphone at the same time. Review collected by and hosted on G2.com.
There were times when it has some connectivity issues and calls dropped too. Sometimes faced some problems while connecting with Bluetooth headphones. Review collected by and hosted on G2.com.
It is easier to make,receive and transfer calls using this tool.It supports wide ranges of software and hardware endpoints,allowing organisations to choose the devices and platforms that suits their needs.3CX allows quick changes in a fast-paced environment with critical situations.I like the efficiency of this software and highly recommend it. Review collected by and hosted on G2.com.
No dislikes at all.Its the perfect tool for all communication requirements. Review collected by and hosted on G2.com.
-It is very user friendly and easy to use.
-The layout and functions of the soft phone is cormfortably laid out on the screen.
-Has reasonable price and also great for making international calls. Review collected by and hosted on G2.com.
-I had no issue with this software.It works perfectly Review collected by and hosted on G2.com.
3CX is a feature rich, reliable, mature and cost effective communication platform. It is designed to help businesses enhance customer experience, optimize teamwork and productivity and save money. Review collected by and hosted on G2.com.
Nothing much to dislike. We are very satisfied with the product. Perhaps 3CX could do a bit better job with communicating updates and changes in advance to partners and customers. Review collected by and hosted on G2.com.
Simple mobility. Take office calls on Deskphone, Mobile or Laptop
CRM Integration
Quick and easy to setup and configure.
Excellent Support
This is a tool I use every day and multiple times a day
Always coming out with new and powerful features Review collected by and hosted on G2.com.
Sometimes when signal is bad, call quality is not always perfect.
Troubleshooting requires deep understanding of VoIP Review collected by and hosted on G2.com.
Robust, reliable system, excellent support, very complete in functionalities at a very affordable price and very easy to use. Review collected by and hosted on G2.com.
There is nothing I don't like about 3CX. Review collected by and hosted on G2.com.
I appreciate the program's flexibility and design, which make it easily accessible. Moreover, it seamlessly integrates with various work programs, enhancing overall efficiency. Review collected by and hosted on G2.com.
I'm not fond of minor details, such as the inability to enlarge the phone ''box'' interface with the cursor. Additionally, the design fails to clearly indicate the use of numbers when dialing. Although I've observed some minor operational glitches, I haven't reached out to the company for feedback, so I can't consider that aspect a problem. Review collected by and hosted on G2.com.
3CX has been a reliable communication software.
It is easy to use, has user-friendly interface and customer support has always been easy to contact. Review collected by and hosted on G2.com.
Atleast for 3 months of usage, no noticeable issues have been encountered yet. Review collected by and hosted on G2.com.
