# Top 10 3CX Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 547 Explore the best alternatives to 3CX for users who need new software features or want to try different solutions. Contact Center Software is a widely used technology, and many people are seeking productive, powerful software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to 3CX include user interface and call quality. The best overall 3CX alternative is Nextiva. Other similar apps like 3CX are Genesys Cloud CX, RingEX, Webex Calling, and Dialpad Connect. 3CX alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [VoIP Providers](https://www.g2.com/categories/voip-providers) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to 3CX - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) ## Top 10 Alternatives to 3CX Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how 3CX stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Telecommunications, and Financial Services, and find the best product for your business. ### 1. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,585 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to 3CX, Nextiva is: - Slower to reach roi - More expensive - Better at support Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Nextiva vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva) - [Nextiva vs Yeastar P-Series PBX System](https://www.g2.com/compare/nextiva-vs-yeastar-p-series-pbx-system) - [Nextiva vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nextiva) - [Nextiva vs Vonage Business Communications](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Nextiva vs Mitel](https://www.g2.com/compare/mitel-vs-nextiva) ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,556 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to 3CX, Genesys Cloud CX is: - Slower to reach roi - More expensive - Better at support Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Webex Calling](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Genesys Cloud CX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Yeastar P-Series PBX System](https://www.g2.com/compare/genesys-cloud-cx-vs-yeastar-p-series-pbx-system) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [Genesys Cloud CX vs Vonage Business Communications](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Genesys Cloud CX vs Mitel](https://www.g2.com/compare/genesys-cloud-cx-vs-mitel) ### 3. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,414 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to 3CX, RingEX is: - More expensive - Slower to reach roi - Better at support Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) - [RingEX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs Yeastar P-Series PBX System](https://www.g2.com/compare/ringex-vs-yeastar-p-series-pbx-system) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs Mitel](https://www.g2.com/compare/mitel-vs-ringex) ### 4. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Reviewers say compared to 3CX, Webex Calling is: - Slower to reach roi - More expensive - Better at support Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [3CX vs Webex Calling](https://www.g2.com/compare/3cx-vs-webex-calling) **Compare Webex Calling with other alternatives:** - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) - [Webex Calling vs Aircall](https://www.g2.com/compare/aircall-vs-webex-calling) - [Webex Calling vs Yeastar P-Series PBX System](https://www.g2.com/compare/webex-calling-vs-yeastar-p-series-pbx-system) - [Webex Calling vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [Webex Calling vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Webex Calling vs Mitel](https://www.g2.com/compare/mitel-vs-webex-calling) ### 5. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,199 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to 3CX, Dialpad Connect is: - Slower to reach roi - Better at support - Easier to do business with Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing) **Compare:** [3CX vs Dialpad Connect](https://www.g2.com/compare/3cx-vs-dialpad-connect) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs Nextiva](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Dialpad Connect vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Dialpad Connect vs RingEX](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [Dialpad Connect vs Webex Calling](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) - [Dialpad Connect vs Aircall](https://www.g2.com/compare/aircall-vs-dialpad-connect) - [Dialpad Connect vs Yeastar P-Series PBX System](https://www.g2.com/compare/dialpad-connect-vs-yeastar-p-series-pbx-system) - [Dialpad Connect vs GoTo Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [Dialpad Connect vs Vonage Business Communications](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Dialpad Connect vs Mitel](https://www.g2.com/compare/dialpad-connect-vs-mitel) ### 6. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,623 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to 3CX, Aircall is: - More expensive - Slower to reach roi - Better at support Categories in common with 3CX: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) **Compare Aircall with other alternatives:** - [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs Webex Calling](https://www.g2.com/compare/aircall-vs-webex-calling) - [Aircall vs Dialpad Connect](https://www.g2.com/compare/aircall-vs-dialpad-connect) - [Aircall vs Yeastar P-Series PBX System](https://www.g2.com/compare/aircall-vs-yeastar-p-series-pbx-system) - [Aircall vs GoTo Connect](https://www.g2.com/compare/aircall-vs-goto-connect) - [Aircall vs Vonage Business Communications](https://www.g2.com/compare/aircall-vs-vonage-business-communications) - [Aircall vs Mitel](https://www.g2.com/compare/aircall-vs-mitel) ### 7. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) By Xiamen Yeastar Digital Technology Co., Ltd **Average Rating:** 4.8/5 **Total Reviews:** 81 Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow; boundless communication is within your easy reach. Reviewers say compared to 3CX, Yeastar P-Series PBX System is: - Slower to reach roi - More expensive - Better at support Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [3CX vs Yeastar P-Series PBX System](https://www.g2.com/compare/3cx-vs-yeastar-p-series-pbx-system) **Compare Yeastar P-Series PBX System with other alternatives:** - [Yeastar P-Series PBX System vs Nextiva](https://www.g2.com/compare/nextiva-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs RingEX](https://www.g2.com/compare/ringex-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs Webex Calling](https://www.g2.com/compare/webex-calling-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs Aircall](https://www.g2.com/compare/aircall-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-yeastar-p-series-pbx-system) - [Yeastar P-Series PBX System vs Mitel](https://www.g2.com/compare/mitel-vs-yeastar-p-series-pbx-system) ### 8. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to 3CX, GoTo Connect is: - Slower to reach roi - Better at support - More expensive Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [3CX vs GoTo Connect](https://www.g2.com/compare/3cx-vs-goto-connect) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Nextiva](https://www.g2.com/compare/goto-connect-vs-nextiva) - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs Webex Calling](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [GoTo Connect vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [GoTo Connect vs Aircall](https://www.g2.com/compare/aircall-vs-goto-connect) - [GoTo Connect vs Yeastar P-Series PBX System](https://www.g2.com/compare/goto-connect-vs-yeastar-p-series-pbx-system) - [GoTo Connect vs Vonage Business Communications](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [GoTo Connect vs Mitel](https://www.g2.com/compare/goto-connect-vs-mitel) ### 9. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 504 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to 3CX, Vonage Business Communications is: - Slower to reach roi - More expensive - Better at support Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [3CX vs Vonage Business Communications](https://www.g2.com/compare/3cx-vs-vonage-business-communications) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs Nextiva](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Vonage Business Communications vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs Webex Calling](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Vonage Business Communications vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Vonage Business Communications vs Aircall](https://www.g2.com/compare/aircall-vs-vonage-business-communications) - [Vonage Business Communications vs Yeastar P-Series PBX System](https://www.g2.com/compare/vonage-business-communications-vs-yeastar-p-series-pbx-system) - [Vonage Business Communications vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [Vonage Business Communications vs Mitel](https://www.g2.com/compare/mitel-vs-vonage-business-communications) ### 10. [Mitel](https://www.g2.com/products/mitel/reviews) By Mitel Networks **Average Rating:** 3.8/5 **Total Reviews:** 235 Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device. Reviewers say compared to 3CX, Mitel is: - Slower to reach roi - More expensive Categories in common with 3CX: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [3CX vs Mitel](https://www.g2.com/compare/3cx-vs-mitel) **Compare Mitel with other alternatives:** - [Mitel vs Nextiva](https://www.g2.com/compare/mitel-vs-nextiva) - [Mitel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-mitel) - [Mitel vs RingEX](https://www.g2.com/compare/mitel-vs-ringex) - [Mitel vs Webex Calling](https://www.g2.com/compare/mitel-vs-webex-calling) - [Mitel vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-mitel) - [Mitel vs Aircall](https://www.g2.com/compare/aircall-vs-mitel) - [Mitel vs Yeastar P-Series PBX System](https://www.g2.com/compare/mitel-vs-yeastar-p-series-pbx-system) - [Mitel vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-mitel) - [Mitel vs Vonage Business Communications](https://www.g2.com/compare/mitel-vs-vonage-business-communications) --- ## 3CX Alternatives FAQs ### What are the best alternatives to 3CX? The best alternatives to 3CX based on G2 user ratings and review counts include [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3568 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1550 reviews), [RingEX](https://www.g2.com/products/ringex/reviews) (4.2/5 stars, 1371 reviews), [Webex Calling](https://www.g2.com/products/webex-calling/reviews) (4.5/5 stars, 633 reviews), and [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars, 4168 reviews). These alternatives are highly rated for ease of use, customer support, and feature richness. ### What features do alternatives offer that 3CX does not? Alternatives to 3CX offer several features not available natively in 3CX, including tenancy flexibility, VOiP number provisioning, voicemail to SMS, co-browsing, email integration, knowledge base, live chat, lead development, social channel support, speech analytics, and conference transcripts. ### Which Contact Center tools do reviewers recommend instead of 3CX? Reviewers recommend [Nextiva](https://www.g2.com/products/nextiva/reviews) for its superior customer support (127 mentions) and ease of use (117 mentions), highlighting its AI, automation, and unified platform capabilities. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is favored for its robust omnichannel support, AI-powered routing, and comprehensive analytics, with 135 mentions of ease of use and 98 mentions of features. [RingEX](https://www.g2.com/products/ringex/reviews) is praised for its ease of use (195 mentions) and reliable customer support (124 mentions), with strong integration capabilities. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) is recommended for its seamless integration with meetings and messaging, reliable call quality, and enterprise-grade features. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) is noted for its AI-powered call transcription and real-time insights, ease of use, and flexibility across devices. These alternatives provide enhanced features and support that address some limitations noted in 3CX, making them preferred choices for contact center solutions. ### How does 3CX compare to Nextiva? According to G2 data, [3CX](https://www.g2.com/products/3cx/reviews) holds a 4.4-star average rating from 547 reviews, while [Nextiva](https://www.g2.com/products/nextiva/reviews) has a slightly higher 4.5-star rating across 3,568 reviews. In dimension scores, Nextiva leads 3CX by 0.1 points in Meeting Requirements (9.0 vs 8.9) and by 0.4 points in Support (9.0 vs 7.9), indicating stronger customer service. Conversely, 3CX scores higher by 0.3 points in Usability (9.0 vs 8.7), 0.4 points in Setup Ease (8.8 vs 8.4), and 0.4 points in Admin Ease (9.0 vs 8.6), reflecting better deployment automation and administration. Both products are close in Ease of Doing Business, with Nextiva slightly ahead (8.8 vs 8.6). Sentiment analysis reveals that Nextiva users mention Customer Support positively 127 times and Ease of Use 117 times, while 3CX users highlight Ease of Use 44 times and Reliability 31 times. Nextiva's pros emphasize reliability, integrated communication features, and responsive support, whereas 3CX is praised for flexibility, affordability, and a rich feature set. However, 3CX users report more issues with complex processes and support, while Nextiva users note occasional complexity and higher costs. Feature-wise, Nextiva offers tenancy flexibility, VOIP number, and voicemail-to-SMS features not available in 3CX. Both platforms support unified communications, but Nextiva's broader integration and AI capabilities contribute to its higher support and meeting requirements scores. Overall, 3CX excels in ease of setup and administration, while Nextiva leads in support quality and comprehensive communication features, making each suitable for different organizational priorities. ### Why do users choose Nextiva over 3CX? Users choose [Nextiva](https://www.g2.com/products/nextiva/reviews) over 3CX primarily for its superior customer support and reliability. Nextiva holds a 1.1-point advantage in Support dimension (9.0 vs 7.9) and is praised in 127 reviews for excellent customer service, responsiveness, and helpful onboarding assistance. Its integrated communication platform combining voice, messaging, video, and AI-assisted call routing enhances team collaboration and customer engagement, leading to improved operational efficiency. Nextiva's ease of use and intuitive interface are highlighted in 117 reviews, with users valuing the seamless experience across desktop and mobile apps. Features like voicemail-to-email, call recording, and intelligent call flows contribute to a more organized and professional communication environment. The platform's scalability and flexibility to adapt as businesses grow also attract users seeking a comprehensive, unified communications solution. Nextiva's consistent call quality, minimal downtime, and strong support network make it a preferred choice for organizations prioritizing reliability and customer service excellence. 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