MC

Mandy C.

Small-Business (50 or fewer emp.)

5/21/2018

"Set up was very straight forward with good support"

4/5

What do you like best about 3CLogic Cloud Call Center?

The actual set up the telephony system was straight forward.

Very easy system to use from a front end user.

Response times are good most of the time with a resolution. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

The report building isn't as transparent as I would like it to be. I am sure our experience will grow through trial and error. There is a guide to help with this sort of thing but sometimes time doesn't permit spending ages going through manuals to find how to do something.

The headsets don't always work very well with dropping off when listening in to calls. Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

Time to explore and fully understand it's capability sooner rather than later. There is so much it can probably give you to help drive performance that isn't obviously transparent to make decisions. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We are working with 3C Logic to have in place a fully automated telephony system with routing IVR capability, payment taking etc. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Great Partner"

5/5

What do you like best about 3CLogic Cloud Call Center?

There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

Nothing comes to mind. Any "issues" have been taken care (quickly) and I just cannot think of anything that would be a "dislike." Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

I have and continue to recommend 3CLogic. Do your homework, draw up a comparison, be honest with your gut feeling … always ask for a trial. 3CLogic will spend the time, invest in the investment, to be sure expectations are calibrated and met. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We have several mutual clients using both 3CLogic and our hosted services. In all cases, 3CLogic brings a hosted contact center tools that we can integrate and support with our services providing a more well-rounded offering to our clients and prospects. Review collected by and hosted on G2.com.

CM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/17/2017

"Very Impressed with Customer Service & CRM Integration"

5/5

What do you like best about 3CLogic Cloud Call Center?

I was brought in as a consultant to lead the selection and implementation of a call center solution for a multi-location healthcare group. 3CLogic was far superior to any other solution we explored. Their ability to integrate with our CRM and provide detailed IVR and call routing based on location has been instrumental to the success of the call center. The platform is easy to use and very intuitive. In addition, their level of customer service is top-notch. Our customer support team is always very responsive and addresses any issues in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

As I am not an everyday user of the platform I cannot speak to any technical areas of improvement. Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

I would recommend 3CLogic to other clients. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

With 3CLogic, my client has been able to sync all call information with their CRM records. This has greatly helped with tracking and reporting and streamlining their processes. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

4/4/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"3CLogic Cloud Call Center works great! "

5/5

What do you like best about 3CLogic Cloud Call Center?

Working with 3Clogic has been a great experience, they’re quick to respond to MAC requests and my customer’s don’t have to open many trouble tickets. The service works very well.

Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

There isn't anything i dislike about working with 3Clogic Cloud Call Center Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We needed a product for a client that was completely customized to fit a specific requirement which included auto dialers, security, the ability to comply with a variety of compliance regulations and the option to scale up or down without penalties. 3CLogic was able to meet all of the customer’s needs. Overall, our 3Clogic customer’s are very happy with this solution and most are using this as an add on to a current phone system. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

2/28/2018

"Great Platform, Great Support"

4/5

What do you like best about 3CLogic Cloud Call Center?

The support and training received has been great, and incredibly helpful. The platform itself is quite easy to use and provides us with just about everything we need to carry out our selling strategies. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

I would like more support and help resources available online to access quickly. If I am not sure what a term means, or how part of the dialer system works, it would be nice to be able to find that information on my own quickly. I find the glossary and online documentation limited. Review collected by and hosted on G2.com.

JP

Jordan P.

Small-Business (50 or fewer emp.)

2/9/2018

"Great service for those looking to take their call center to the next level"

5/5

What do you like best about 3CLogic Cloud Call Center?

There are a lot of different features that allow you to make the call center experience better for anyone who calls in Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

Many of the features are not simple to learn, at first. You may need to go through a few training sessions as you look to add additional features. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/19/2018

"Very Happy with 3CLogic"

5/5

What do you like best about 3CLogic Cloud Call Center?

We have been clients of 3CLogic for close to 5 years now. We have been very happy with the personalized attention we have received from the team. We are used to being forgotten by a vendor after implementation, but that did not happen with 3CLogic. As promised, they have been quick to respond and helpful in assisting us with our company initiatives. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

We have been very pleased with 3CLogic overall Review collected by and hosted on G2.com.

BS

Billy S.

General Manager/I.T.

Telecommunications

Small-Business (50 or fewer emp.)

2/21/2018

"Long time relationship"

3.5/5

What do you like best about 3CLogic Cloud Call Center?

The interface is very easy to use. The team is always willing to try and meet your needs. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

Doesn't have some of the functionality of some other dialer companies we use, but for the price they can't be beat. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/30/2017

"3C Software Review"

3/5

What do you like best about 3CLogic Cloud Call Center?

Love that multiple team members can be on the software at the same time. Calls come in and it automatically puts them in queue with the next team member. Allows for manual operation which is helpful. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

It is not compatible with Apple/Mac. A mobile version would be great. The tech support is not always the best and has room for improvement. Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

If the chat feature would allow for referring back to previous conversations that would be helpful. And a more user friendly call history log. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We assist people with a cancer diagnosis and use 3C for the call center for them to call. Benefits are having one centralized location for all calls. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/9/2016

"Amazing Technical Support Team"

4.5/5

What do you like best about 3CLogic Cloud Call Center?

The technical support of the company is amazing. As consultant, I was brought on the lead the implementation of the solution at a midsize medical practice. The solution is well built, easy to integrate and manage. Their best feature by far is the support. Great team. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

I didn't like the Admin interface. It could provided by reorganizing common tasks in a more logical grouping. I also ended up calling the support because I couldn't find what I was looking for in the knowledge base. The knowledge base can be improved by adding more information directly from the support personnel database. Review collected by and hosted on G2.com.