The tool is very easy to adjust to fit our processes / needs. As well as that the Team working in implementation of the project, as well as on the post implementation Support are great and very well supportive. Review collected by and hosted on G2.com.

Sometimes we have some difficulties to configure the microphone in the web browser, as default the system is getting the microphone of the computer rather than the headphone, impacting the quality of the call. Currently the 3CLogic support team is helping us to improve the situation. Review collected by and hosted on G2.com.

Firstly, I think the support team at 3C Logic is amazing. They are quick to respond and help solve problems, and plenty of times in the past they have helped walk me through changes, even on a Sunday when we implemented a new IVR that wasn’t quite working and stayed with me until it was fixed. I also do like IVR set up and is not too complex to understand, but complex enough to be flexible. I am a person that learns by doing, so 3C logic allows me to try and find my own solutions, but yet gives me a solid and reliable support framework if I cannot fix it, or get it wrong. Review collected by and hosted on G2.com.

Nothing in particular – however audio issues seem to never resolve, and this could be not 3C’s fault as we are a remote contact center, so hard to judge. I also think its complexity is a weakness and a strength. Reporting is my real problem with 3C, I love data, so I tend to export data to resolve my own reporting issues and report KPIs, rather than use the 3C reporting tools. It would be great to be able to enter our KPI parameters and view reports that speak to those in a more uniform and simple manner. Maybe again this is my lack of knowledge of the reporting tool in Athena, which I would like to get to know a bit more formally rather than my own investigations of it at this point. Review collected by and hosted on G2.com.

Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent.

Flexibility of changing the IVR real time.

Real time configuration of call flows by the system admin vs logging a ticket to IT.

Reliable and cloud based solution. Review collected by and hosted on G2.com.

We are getting to grips with reporting and we feel there is somewhat of a limitation on live dashboards.

Need greater ability to configure agent console. Review collected by and hosted on G2.com.

As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily.

When we have needed support from 3C Logic they have been very quick to respond and help solve any issues or answer any questions we had. The platform has been reliable too which is of great benefit to us as an ICT provider. Review collected by and hosted on G2.com.

Nothing - however I am not an everyday user of the system, but nothing has been flagged to me by our client that they dislike. Review collected by and hosted on G2.com.

Easy to use Admin interface and simple for the agent to use Review collected by and hosted on G2.com.

Currently have no issues with the product Review collected by and hosted on G2.com.

The predictive calling feature is excellent at distributing our contacts in an unbiased way -- out staff is not unable to pre-screen application Review collected by and hosted on G2.com.

Sometimes we experience unusual glitches that seems to surprise the support staff, bu they do work hard to solve the issue Review collected by and hosted on G2.com.

Their dashboards are really graphic and easy to interpret. Review collected by and hosted on G2.com.

Thus far I haven't seen anything I don't like from 3CLogic. They are professional, responsive and thorough. Review collected by and hosted on G2.com.

In almost two years we have used this tool we have had almost no problems with it, even when we had some problems they were addressed very quickly. Support staff is knowledgeable and polite, and both our "account managers" have gone extra mile to help us, even when our requirements were very vague. Review collected by and hosted on G2.com.

3Clogic client does not work in Internet Explorer 11 or Edge, these are the default browsers that most of company's uses.

The interface could be more simple, sometimes it takes to many clicks to get what you want.

Athena Reporting module is amazing, but it lacks explanations what all the available reporting fields actually mean. Review collected by and hosted on G2.com.

It has been great for our start up. But as we continue to grow, it seems to be unable to catch up. Review collected by and hosted on G2.com.

Report pulling takes a very long time, is often inaccurate, and does not transfer well once exported. Review collected by and hosted on G2.com.

3CLogic is clean neat system that work pretty well for smaller shops and can get the job done. thanks Review collected by and hosted on G2.com.

It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it Review collected by and hosted on G2.com.