Joseph A. D.

Sr. IT Project Manager

Enterprise (> 1000 emp.)

12/24/2020

"Can't say enough good things about 3CLogic..."

5/5

What do you like best about 3CLogic Cloud Call Center?

Staff is amazing- attentive, supportive, flexible-- always there when you need them to help drive the project through to success. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

No dislikes ! No complaints at all...... Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

3CLogic is by far the best option available in the space. If you are looking for a great product and a great team to implement your call center solution, look no further- 3CLogic is it! Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

3CLogic was the first call center to be set up and run by an individual Business department inside or organization. We simply could not have done it without the tools that 3CLogic call center provided. It enabled us to gather a full team of customer focused agents for the HR department that have been fully functional and available to take support calls, since day one of our launch. Just amazing... Review collected by and hosted on G2.com.

Lukas G.

Enterprise (> 1000 emp.)

6/30/2020

"Simple, Seamless Implementation and Use with ServiceNow."

5/5

What do you like best about 3CLogic Cloud Call Center?

From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

I have no downsides to 3CLogic at this time. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

Going live with 3CLogic during the COVID-19 pandemic has truly brought a great way to interact with our employees while we are continuing to serve the employee base from an HR perspective - all while working from home. We previously did not have a system to handle calls as such, so the 3CLogic solution really improved this experience! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/29/2020

"Director, Managed Services"

4/5

What do you like best about 3CLogic Cloud Call Center?

The account manager is friendly, responsive and provides solutions to the issues we have faced. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

Support tends to be an issue. We are not sure if the company is growing quickly but it seems there are only a couple of support team members who can answer questions quickly and accurately. Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

The integration with ServiceNow is very simple.

The account manager has been great to work with and listens to our issues and helps find solutions. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We are using the CTI as a phone system for our call center integrated to ServiceNow through open frame. It is adequate for that purpose. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

6/15/2020

"3C has all the standard functionality you need from a cloud telephony system"

4/5

What do you like best about 3CLogic Cloud Call Center?

Even though it's a simple system, that actually makes it very easy to use. The account and technical managers' support is exceptional and with their help you can find solutions and workarounds to almost anything. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

The reporting could be improved. Real time reporting as well as easy-to-ready scheduled reports are the top requirements for a call centre business Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

If you're looking for an all in one omnichannel solution, this is not what you need. This is a standard cloud call centre system Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

With its easy IVR designer it has made it very easy for us to accommodate our frequently changing needs of our call centre Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

5/1/2020

"Excellent"

5/5

What do you like best about 3CLogic Cloud Call Center?

Easy to make changes on the fly, switch over from old phone system was seamless. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We are not able to report in real time on each technician for training, man power count and When Service Desk becomes busy we are able to compensate with more technicians to quickly get on the phones and serve our customers better. We can give them How to do while waiting on hold for next technician to answer. Text to talk is very handy, Some of the voices used can be a little robotic. Review collected by and hosted on G2.com.

Corey B.

Our Experience Has Been Exceptional So Far

Enterprise (> 1000 emp.)

10/31/2019

"Our Experience Has Been Exceptional So Far"

5/5

What do you like best about 3CLogic Cloud Call Center?

In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We had way too many missed calls and voice mails happening. We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better. 3CLogic has given us that. Our agents were easily able to learn how to handle incoming calls. The 3CLogic Team guided us through every step of implementation and taught us how we could make adjustments on our own as we went. Since going live, we have called support with minor issues and/or questions and the calls have been handled very quickly. Overall extremely happy. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

10/18/2019

"New deployment to 3CLogic Cloud"

5/5

What do you like best about 3CLogic Cloud Call Center?

The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations. Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

Being able to integrate with ServiceNow as our main reason for selecting 3C, its integration is far better user experience. Simplicity is key, being able to easily transition from a clunky system to 3C is important for our business. No impact to our customers was a great experience. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

Ongoing troubleshooting as we are still in Phase 1 of our deployment. Much of what we have experienced thus far has been an issue on our end, such as our network bandwidth and user error. Review collected by and hosted on G2.com.

Joseph C.

Call Center Manager

Oil & Energy

Small-Business (50 or fewer emp.)

10/3/2019

"Great Dialer - Better Customer Support"

5/5

What do you like best about 3CLogic Cloud Call Center?

3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

There are so many features it takes a little time to figure everything out Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

Best Dialer for any call/contact center, although it is a little tricky to learn there support team is second to no one. They are always quick to respond and remedy the situation and with great follow-up after the fact. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

We were using 2 different systems at one point and since the switch to 3cLogic we have all of the features that we need all in 1 centralized location. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

5/6/2020

"It is a solid solution for Infusionsoft users especially since it is integrated with the system."

3.5/5

What do you like best about 3CLogic Cloud Call Center?

The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

In the distant past, we had challenges getting support, but in the last year the support has vastly improved. Review collected by and hosted on G2.com.

Recommendations to others considering 3CLogic Cloud Call Center:

It is a good solution to integrate with Infusionsoft. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

The efficiency and integrations - the upgrade to the Cloud Call Center resolved many of the challenges we were previously experiencing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/15/2019

"Great Cloud Call Center Solution"

4.5/5

What do you like best about 3CLogic Cloud Call Center?

3CLogic is very easy to manage through their Management portal. Creating agents and adding them to skill groups only takes a minute.

We also love how we can finally listen to agents' calls. This is especially handy for coaching opportunities and as well as being able to settle any disagreements a caller may have. Review collected by and hosted on G2.com.

What do you dislike about 3CLogic Cloud Call Center?

One thing that 3CLogic lacks are their dashboards/wallboards. We would like to see this improved soon. I am told that they are working on it, though. Review collected by and hosted on G2.com.

What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?

One issue we had with our on-prem phone system was the ability for agents to be in multiple hunt groups (or skill groups as 3CLogic calls them). This was not possible with our on-prem system, however 3CLogic has made that not only possible but easy to accomplish.

Analytics & Data - We have been able to gather so much analytics and data from Athena Reports vs our on-prem system. This has made a huge impact in our organization as now we are able to hire based off of hard data as opposed to gut reaction/feelings. Review collected by and hosted on G2.com.