--- title: 365Ticketing Reviews meta_title: '365Ticketing Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how 365Ticketing works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 10 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # 365Ticketing Reviews **Vendor:** Soft Pepper **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 10 ## About 365Ticketing 365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software. ## 365Ticketing Reviews ### 1. 365Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Pushpak G. | Knowledge Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about 365Ticketing?** It's automated ticket creation feature which automatically converts requests and incidents sent via mail or phone call etc.. It makes different from others in terms of resolution path which allows agents to capture steps and stages for solving an issue. So when issue reappears it can acts as a Knowledge article for the same. **What do you dislike about 365Ticketing?** Expensive pricing, rest all features are good **What problems is 365Ticketing solving and how is that benefiting you?** Firstly it is user friend. It has many powerful features. Benefits that it provides in terms of managing business and volume that it reduces human effort by having feature of automatically getting tickets generated for email and call. Also it automatically assigns tickets to agents and queues as per predefined rules ### 2. Organised ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar K. | Software Engineer, Warehousing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about 365Ticketing?** It's a great tool to route various types of tickets to the respective department along with the appropriate priority. It helps to keep tickets organised and obtain faster resolution. The ticket automation and escalation is also really helpful and easy to use. **What do you dislike about 365Ticketing?** There are not many downsides to it except the initial setup, which takes some time and guidance. **What problems is 365Ticketing solving and how is that benefiting you?** It is beneficial for raising tickets for any issue and getting it resolved quickly based on its priority. This helps increase efficiency and saves overall time. ### 3. A decent and straightforward ticketing tool by Soft Pepper **Rating:** 4.0/5.0 stars **Reviewed by:** Izzy N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about 365Ticketing?** Workload balancing - can auto-assign tickets based on technicians availability **What do you dislike about 365Ticketing?** The UI is a bit of a mess and needs some work - kind of amateur design **What problems is 365Ticketing solving and how is that benefiting you?** We needed a new help desk solution and were referred to this company's product as it was cost-effective. Overall, it's been a good call and has saved us money. ## 365Ticketing Discussions - [What is 365Ticketing used for?](https://www.g2.com/discussions/what-is-365ticketing-used-for) - [View 365Ticketing pricing details and edition comparison](https://www.g2.com/products/365ticketing/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A24%3A48+-0500&secure%5Bsession_id%5D=7eec66d9-c9d8-4a4c-aeed-5ca3cdec604a&secure%5Btoken%5D=d44d0e26953f8730bb570795689dde745b02a145a1dba7fb8dc5eb4e6df37214&format=llm_user) ## 365Ticketing Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top 365Ticketing Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)