Recommendations to others considering 365 Total Backup (formerly Altaro Office 365 Backup for MSPs):
get a free trial and test it out - I found the sales folks very good - not rushing or pestering too much, and let me test and decide to go with them in my own time Review collected by and hosted on G2.com.
What problems is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) solving and how is that benefiting you?
Microsoft state in their terms that the data held in 365 is the responsibility of the client. Altaro allows us to back up the mailbox every day in case anything goes missing or there is a mailbox accidentally damaged, we can restore deleted items not kept by 365 retention easily. Our clients like to keep a pst file of employees who have left so the export to pst is a great feature. It also gives our clients peace of mind that email is not trapped in Microsoft's systems, and should the worst occur, they can extract everything from Altaro to another provider Review collected by and hosted on G2.com.