I appreciate the support and troubleshooting for being quite fast, with a response time between 10-30 minutes, which is acceptable for me. The API works well, sending WhatsApp messages in real-time without delay. The community and documentation provided help solve issues easily. I also found the document provides clear examples on how to use new parameters when the API version changes. Review collected by and hosted on G2.com.

Sometimes I still see some bugs or error messages when using the web console. I couldn't find it anymore; it said internal error. Also, the initial setup was moderate because we needed to verify many things. Review collected by and hosted on G2.com.

Cutting-edge technology and the best customer service.easy to setup and best customer service Review collected by and hosted on G2.com.

Membership cost is little higher and should lower per month Review collected by and hosted on G2.com.

I like that 360Dialog's WhatsApp API makes communication with clients easier and more convenient. The instant nature of it provides live updates to jobs, so all departments in the organization and the client know the status of a job. The initial setup was easy, and I switched to 360Dialog from Twilio. Review collected by and hosted on G2.com.

Their access to their sandbox API for business email accounts. Review collected by and hosted on G2.com.

They have great and prompt customer support service. The team is a very helpful one Review collected by and hosted on G2.com.

I just wish the service price could be a bit cheaper. I mean the subscription cost Review collected by and hosted on G2.com.

I love the support provided by the 360Dialog team, which is available to address concerns, greatly simplifying the process with less research needed and fewer errors. The initial setup is quite simple, without difficulties. Review collected by and hosted on G2.com.

I think we could improve the description of the services a little. They are fragmented on the homepage and sometimes create confusion for the customer. We should avoid fragmenting them as much as possible, then improve their structuring on the website. Review collected by and hosted on G2.com.

Great documentation and portal. The support experience has been wonderful. Genuinely useful and walking me through how to accomplish tasks during the somewhat convoluted WABA onboarding process (not their fault). Review collected by and hosted on G2.com.

Not their fault, but understand the WABA process and the ecosystem of Meta, BSPs, Businesses, Tech Providers is a bit of a slog. 360Dialog helps you through it though. Review collected by and hosted on G2.com.

I like that 360Dialog offers prompt responses, answering my questions quickly. Additionally, the initial setup was the main reason I chose it, since we already had everything set up on WhatsApp and the transition was automatic. Review collected by and hosted on G2.com.

Direct technical support from Meta is non-existent. The old version of the site had some bugs. Review collected by and hosted on G2.com.

Helpful support and Escalation to Meta Reps where warranted Review collected by and hosted on G2.com.

Nothing in particular. Service is usually good Review collected by and hosted on G2.com.

Quick and functional API and efficient support. Review collected by and hosted on G2.com.

Support always respond in English. It would help if the service were in Portuguese. Review collected by and hosted on G2.com.

The platform is very easy to use, robust, and user-friendly. You can onboard numbers in just a few minutes, which makes the whole process quick and straightforward. Review collected by and hosted on G2.com.

The only thing I dislike is the currency of the payment I cant change it to USD Review collected by and hosted on G2.com.