--- title: 360Dialog Reviews meta_title: '360Dialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how 360Dialog works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 111 scale: '5' date_modified: '2026-08-12' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360Dialog Reviews **Vendor:** 360Dialog **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 111 ## About 360Dialog 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. ## 360Dialog Pros & Cons **What users like:** - Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog. (1 reviews) - Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options. (1 reviews) - Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options. (1 reviews) - Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. (1 reviews) - Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience. (1 reviews) **What users dislike:** - Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access. (2 reviews) - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. (2 reviews) - Billing Issues (1 reviews) - Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog. (1 reviews) - Deletion Issues (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Insufficient Knowledge (1 reviews) - Slow Service (1 reviews) ## 360Dialog Reviews ### 1. The experience with 360dialog has been the best possible. Educated and proactive employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo S. | Coordenador de NOC, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** I really enjoyed the experience with the waba environment. Very simple and functional. The integration apps are also very simple and intuitive **What do you dislike about 360Dialog?** I think it could improve the monitoring with Facebook of the process of allowing the use of the WhatsApp number. **Recommendations to others considering 360Dialog:** You can choose 360dialog without fear of making a mistake. It met all of our requirements, with the highest quality. **What problems is 360Dialog solving and how is that benefiting you?** We are managing to centralize customer service via WhatsApp on a single platform and number. Benefiting from data in reports. ### 2. Best integration platform for messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about 360Dialog?** We were looking for access to the WhatsApp API and found 360dialog. What we got is much more than expected. The API is super simple compared to others. But on top, we got a message synchronization tool which makes it so much easier to integrate other apps. Plus they could provide a Hubspot integration we could add within minutes. **What do you dislike about 360Dialog?** We could not find anything we dislike. Especially compared to other vendors **Recommendations to others considering 360Dialog:** Facebook Processes are not always easy, but 360dialog support is world-class. **What problems is 360Dialog solving and how is that benefiting you?** We wanted to integrate WhatsApp into our CRM and our ticketing system,so that we could interact with our customers. ### 3. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Liliana R. | Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** 360Dialog is great. Its easy to use, it exposes the same API than Facebook, the hub is clear and helpful. Best price. Best whatsapp provider. **What do you dislike about 360Dialog?** Whould be great to have real-time sessions and messages reports **Recommendations to others considering 360Dialog:** Go and contract them with any doubt. Recommendable **What problems is 360Dialog solving and how is that benefiting you?** We integrated their solution into our messaging portfolio ### 4. WhatsApp Business Solution Provider hosted in Germany **Rating:** 4.5/5.0 stars **Reviewed by:** Stella W. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about 360Dialog?** Partner early access and beta testing with the team, weekly updates with the team **What do you dislike about 360Dialog?** The roadmap is quite packed as in any other software company so we have to wait sometimes for custom features which is usual but would be nice to get them quicker ;) **What problems is 360Dialog solving and how is that benefiting you?** Easy and fast WhatsApp Business API onboarding process ### 5. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** Business flexibility, platform stability, and pricing **What do you dislike about 360Dialog?** Increase physical presence in Brazil. Extend support time. **Recommendations to others considering 360Dialog:** Aggressive prices, great infrastructure, and excellent commercial flexibility. **What problems is 360Dialog solving and how is that benefiting you?** Democratization of the WhatsApp API, a very flexible API. ### 6. Great Whatsapp BSP **Rating:** 5.0/5.0 stars **Reviewed by:** Moisés M. | Messaging and New Product Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** Great service. Great interface. Great quality. Best price on the market. **What do you dislike about 360Dialog?** Nothing, all is great. Nothing to report **What problems is 360Dialog solving and how is that benefiting you?** We have a complete and powerfull Whatsapp solution on our Omnichannel Platform ### 7. Exceptional company! **Rating:** 5.0/5.0 stars **Reviewed by:** Stéfanny O. | Líder de equipe, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about 360Dialog?** The partnership with our company, they are always willing to assist us in the best possible way! **What do you dislike about 360Dialog?** There is always something to be adjusted just like in any other company, but the fact that we have a partnership always allows us to adjust any issue, so there is nothing specific that I dislike. **What problems is 360Dialog solving and how is that benefiting you?** It is the best provider of WhatsApp Business API solutions! Excellent support ### 8. excellent service experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** The efficiency of the service offered, which includes costs, support and after sales service. **What do you dislike about 360Dialog?** the time zone, because we are from Brazil **What problems is 360Dialog solving and how is that benefiting you?** I am solving a current demand for connecting multiple clients to whatsapp business accounts, with the experience of the dialog I will be able to offer a service that will not harm my clients when activating the service ### 9. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Moy A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** 360Dialog is an excellent WhatsApp provider. Simple processes, good quality, great price, and timely support. Highly recommended **What do you dislike about 360Dialog?** It would be nice to have a reporting dashboard as a partner to know the number of messages and conversations for each account. **What problems is 360Dialog solving and how is that benefiting you?** We fully solved our Whatsapp integration need ### 10. The platform is very good, but still needs to improve some usage details. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeferson L. | Comercial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about 360Dialog?** Platform agility and support are always high-speed. **What do you dislike about 360Dialog?** Some points still need to be more apparent for the user, such as the direct billing functionality that does not work very well. **Recommendations to others considering 360Dialog:** The platform is excellent, and they are very good at support! **What problems is 360Dialog solving and how is that benefiting you?** No problems are currently being solved ### 11. It`s very stable and simple to use. Their support was very helpful when needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** They are very honest about their solution. The price is fair Their solution can handle a large number of requests **What do you dislike about 360Dialog?** It doesn't have 24x7 support. However, it`s supposed to not need after implementation. **What problems is 360Dialog solving and how is that benefiting you?** We are able to attend clients using an official Whatsapp API. ## 360Dialog Discussions - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) - [View 360Dialog pricing details and edition comparison](https://www.g2.com/products/360dialog/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A45%3A36+-0500&secure%5Bsession_id%5D=48854547-d61c-46c2-8160-b2f0664c1171&secure%5Btoken%5D=c782a62339d15fa2c7c4b6ab3292bba70d15a304ff1f1c2a12f355357b7e8172&format=llm_user) ## 360Dialog Integrations - [AutoMCP: Convert Agents to MCP Servers](https://www.g2.com/products/automcp-convert-agents-to-mcp-servers/reviews) - [Base44](https://www.g2.com/products/base44/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [OpenAI SDK](https://www.g2.com/products/openai-sdk/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - [UChat](https://www.g2.com/products/uchat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [ZEPIC](https://www.g2.com/products/zepic/reviews) ## 360Dialog Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Support** - Documentation - Community Support - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top 360Dialog Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)