[ 360 SMS... Reviews ](https://www.g2.com/products/360-sms-app/reviews) [ 360 SMS... Reviews ](https://www.g2.com/products/360-sms-app/reviews) # 360 SMS APP Features ##### ## Text Messaging (8) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Automatic URL Shortening Provides automatic URL shortening to use less characters via text MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## SMS Platform (6) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience White Label Offers a white labeling service for agencies or resellers to customize platform branding Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API Show More ##### ## Automation (3) Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Document Processing Allows users to automate the handling, processing, and management of documents. Show More ##### ## Autonomy (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Customer Query Resolution - AI Customer Support Agents (5) Automated Ticket Resolution Allows the AI agent to autonomously resolve customer queries without human intervention. Contextual Response Generation Enables the AI agent to provide accurate answers based on the context of customer inquiries. Sentiment Analysis Allows the AI agent to analyze customer sentiment and adjust responses accordingly. Knowledge Base Utilization Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. Multilingual Support Provides users the ability to interact with the AI agent in multiple languages for global support. Show More ##### ## Customer Interaction Automation - AI Customer Support Agents (4) Proactive Customer Outreach Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. Feedback Collection Provides users the ability to automate gathering and analyzing customer feedback after interactions. Escalation Handling Allows the AI agent to identify when issues require human intervention and escalate them appropriately. Workflow Optimization Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Salesforce AppExchange Apps (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## AI Automation - SMS Marketing (1) AI SMS Uses AI to automate audience targeting, SMS message personalization, and performance optimization. Show More ##### ## AI Content Generation - SMS Marketing (1) AI SMS Use AI to generate personalizaed SMS copy for SMS campaigns Show More ## Top-Rated Alternatives [ ![Klaviyo](https://images.g2crowd.com/uploads/product/hd_favicon/b6df098261e7029181e27856a1b3934b/klaviyo.svg "Klaviyo") Klaviyo 4.6/5(1,358) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](https://images.g2crowd.com/uploads/product/hd_favicon/8b5414d56b72f83a49daab15f40ccb80/attentive.svg "Attentive") Attentive 4.5/5(1,482) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](https://images.g2crowd.com/uploads/product/hd_favicon/736f866410796ccd5cc7763fc8a4b265/textedly.svg "Textedly") Textedly 4.6/5(1,396) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ##### Categories on G2 [ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Salesforce AppExchange Apps ](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [ What platform provides analytics on translation quality and turnaround times? ](https://www.g2.com/discussions/what-platform-provides-analytics-on-translation-quality-and-turnaround-times)[ Top-rated ASM tools for continuous security scanning ](https://www.g2.com/discussions/top-rated-asm-tools-for-continuous-security-scanning)[ Which content analytics software is easiest to use? ](https://www.g2.com/discussions/which-content-analytics-software-is-the-easiest-to-use) [ Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams? ](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[ Top machine learning platforms for mobile app developers ](https://www.g2.com/discussions/what-are-the-top-machine-learning-platforms-for-mobile-app-developers)[ Pros and Cons Details ](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) Show More [ What platform provides analytics on translation quality and turnaround times? ](https://www.g2.com/discussions/what-platform-provides-analytics-on-translation-quality-and-turnaround-times)[ Top-rated ASM tools for continuous security scanning ](https://www.g2.com/discussions/top-rated-asm-tools-for-continuous-security-scanning)[ Which content analytics software is easiest to use? ](https://www.g2.com/discussions/which-content-analytics-software-is-the-easiest-to-use) [ Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams? ](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[ Top machine learning platforms for mobile app developers ](https://www.g2.com/discussions/what-are-the-top-machine-learning-platforms-for-mobile-app-developers)[ Pros and Cons Details ](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons)