360 SMS integrated very easily with our SF. Their support team especially Kshitij was very helpful with the launch. Review collected by and hosted on G2.com.

So far so good, I believe the UX could use a little bit of work but other than that it's a good product. Review collected by and hosted on G2.com.

360 SMS is a great software if you want to implement and automatize communication with clients and potential leads. They are very knowledgeable and have many features in their packages. Review collected by and hosted on G2.com.

Nothing! They are very responsive anytime I have an issue, and get a solution right away. I highly recommend 360 SMS to all companies that are struggling with communication with their clients. Review collected by and hosted on G2.com.

As a Salesforce Admin, I find that the app itself does not require much maintenance as the 360 SMS team is of great assistance. Thank you Ashutosh & Deeptansh! Review collected by and hosted on G2.com.

I wish that I did not need a license myself in order to gain visibility as an Admin, however with the little maintenance the app needs, it is not a large problem. Review collected by and hosted on G2.com.

This app supports all the communication channels like sms, whatsapp, viber, etc Review collected by and hosted on G2.com.

UI needs to be updated and the app is little bit slow in functioning, (1-2 sec delay) Review collected by and hosted on G2.com.

The customer serivce and ease of use of the product. Review collected by and hosted on G2.com.

There can always be some technical hiccups especially with a product that is so customizable. But their team is very quick to resolve those! Review collected by and hosted on G2.com.

I've worked with 5 other SMS systems while doing consulting -- 360 SMS is my favorite. The data is all in Salesforce which means I can trigger my flows, create reports, formula fields, etc in an interaction with the data. I can even create a flow that will automatically send a text message based on my criteria.

Way more powerful than other solutions! Review collected by and hosted on G2.com.

.... With increased power also comes increased complexity.

360 SMS isn't difficult to use, and the support is great, but there is a definite learning curve with getting everything setup and understanding how everything works. Review collected by and hosted on G2.com.

Daksh & Shalini were very helpful and instrumental in the setup and explanation of the app. I could not ask for a more intelligent crew. Review collected by and hosted on G2.com.

There is nothing that I dislike about this app. Review collected by and hosted on G2.com.

The ease of use with Salesforce to communicate with our customers. Review collected by and hosted on G2.com.

The response time when it comes to issues tend to be delayed. Review collected by and hosted on G2.com.

The feature set and integration are intuitive and work exactly as one would expect. The support team is incredible, not only working through issues that are raised by my team, but also proactively reaching out about possible SFDC updates that could impact platform usage. Review collected by and hosted on G2.com.

Not to answer the question indirectly, but the only issues that I experience with the platform are intrinsic to the SFDC platform altogether. They're doing what they can with the platform that they're given, so I can't fault them for general CRM issues. Review collected by and hosted on G2.com.

It helps the user communicate directly to its consumers or in my case, the insured for any business related matters. The application is too good from ZipWhip that I used earlier but had to replace it with 360 SMS APP because of its technicalities. Review collected by and hosted on G2.com.

There is nothing that I thought is not working out. I really love this application and there maybe some bug fixes that need to take place, else everything is top notch. Review collected by and hosted on G2.com.