KJ

Kunal J.

Enterprise (> 1000 emp.)

2/4/2024

"Really good App for Whatsapp on salesforce"

5/5

What do you like best about 360 SMS APP?

1. Meets all user requirements

2. Service Quality is top notch

3. Easy to Use

4. Great functionalities

5. Easy to integrate multiple whatsapp accounts Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Nothing really, we have been able to meet all our requirements Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/27/2022

"Always Responsive Outstanding Support"

5/5

What do you like best about 360 SMS APP?

It's integrated with salesforce so it's user-friendly and easy to use. Support staff are very responsive to all inquiries I make. Experienced and knowledgeable support staff are genuinely friendly and gracious, easy to work with. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Manager users must have a particular license to be able to view user sms reports. Review collected by and hosted on G2.com.

Recommendations to others considering 360 SMS APP:

If your 360SMS team installs the managed app and constructs the initial configuration for your business, be well aware of and clearly understand each setting in object setup and general settings to ensure that you've configured the app in the most effective way for your business. The documentation (https://360smsapp.com/wp-content/uploads/2018/12/360-SMS-Configuration-Guide-1.pdf) available online today has improved greatly. Review collected by and hosted on G2.com.

What problems is 360 SMS APP solving and how is that benefiting you?

Texting is the preferred way of communicating per our audience, so having the convenience integrated with our CRM and being able to respond immediately is business critical. Review collected by and hosted on G2.com.

SA

Saud A.

Small-Business (50 or fewer emp.)

7/31/2023

"Efficient and user-friendly sms tool"

5/5

What do you like best about 360 SMS APP?

I'm highly satisfied with the 360 SMS App. Its diverse features, including bulk SMS, automated campaigns, and Salesforce CRM integration, greatly streamline our business communication. The team's excellent customer service and consistent updates reflect their commitment to user needs. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

I've been thoroughly satisfied with the 360 SMS App and its performance. At this point, I have not encountered any significant issues or aspects that I dislike. Its diverse functionalities and ease of use have consistently met my communication needs. Review collected by and hosted on G2.com.

What problems is 360 SMS APP solving and how is that benefiting you?

The 360 SMS App enhances my business communication by automating SMS campaigns, enabling efficient mass messaging, and supporting two-way customer interactions. It integrates smoothly with Salesforce CRM for improved customer communication tracking, while its real-time messaging feature ensures prompt responses. Overall, it simplifies and streamlines my communication tasks. Review collected by and hosted on G2.com.

KM

Kim M.

Mid-Market (51-1000 emp.)

7/25/2023

"Business Systems Analyst and Salesforce Administrator"

4.5/5

What do you like best about 360 SMS APP?

We use 360SMS in Salesforce for our main sms tool. I love that it is a native integration with Salesforce and they have been able to automate everything I have requested. The tool allows our salespeople to be very efficient with follow up and initial customer service. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Group texting. It's not a downside to 360SMS. It's a functionality we need inside salesforce through 360SMS but the technology in the SMS industry just isn't there yet. Review collected by and hosted on G2.com.

CB

Chris B.

Small-Business (50 or fewer emp.)

7/24/2023

"Great Support"

5/5

What do you like best about 360 SMS APP?

The support team is great. They respond quickly and get to the bottom of the issue. Most recently, Pankaj, Kshitij, and Ankita Kanwar helped me resolve some configuration issues in a flash. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Pictures should be able to be marked up and sent back. Review collected by and hosted on G2.com.

DC

David C.

ACCOUNT MANAGER

Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

5/20/2023

"Increase the efficiency of your sales teams with 360 SMS"

4.5/5

What do you like best about 360 SMS APP?

With 360 SMS offering various features and advantages that make it useful for diverse situations. For example, it improves direct and effective communication, allows for the automation and scheduling of messages, helps with personalization and segmentation, the registration of prospects, and the integration of existing systems. In addition to providing security and regulatory compliance. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

As in any application, it is important to keep in mind that each tool has its strengths and limitations. Although 360 SMS offers various advantages, there are also some considerations or less useful aspects, for example: the dependence on network connectivity, additional costs and limitations in SMS protocols, and depending on the country where you use it, you may be exposed to regulatory restrictions and could face some competition and saturation of the text message channel. Review collected by and hosted on G2.com.

What problems is 360 SMS APP solving and how is that benefiting you?

Four important problems you can solve with 360 SM, as it improves communication with customers, saving through automation. It enhances marketing effectiveness, in addition to optimizing sales processes by managing events and appointments. And of course, it helps improve internal coordination. Review collected by and hosted on G2.com.

SS

Sahil S.

Mid-Market (51-1000 emp.)

7/21/2023

"Best Feedback from 360"

5/5

What do you like best about 360 SMS APP?

The 360 Product is easy to use and Very helpfull, Support persons are very ineractive and friendly. Overall best Support team. Pankaj and Shripad were very helpfull and resolved my issue in Seconds, which was very effective. I personally worked with Pankaj alot of times and every time it was always a pleasure working with him. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Their's nothing in this app which a person can not like. Review collected by and hosted on G2.com.

JS

Jim S.

Chief Technical Officer

Mid-Market (51-1000 emp.)

8/10/2023

"Great team of developers with awesome response times."

5/5

What do you like best about 360 SMS APP?

Automated texting, scheduled texting, campaign SMS dripping. All of these features helped our sales time be more productive and accounted for better conversion. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Some of the inbound SMS routing could be improved, but overall I am satisfied with the product. Review collected by and hosted on G2.com.

EI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/26/2023

"360 My oh My!!"

4/5

What do you like best about 360 SMS APP?

It is a very customizeable NATIVE salesforce app. It is easy to use with both out of the box salesforce objects and custom ones.

The product does have ocasional hiccups but the 360 support team especially Yash, Harsh,Tarun, Sahil , Shobit and Gourav are quick to repond and engage thier dev resources when needed!

Most important thing to remember is 360 takes your requests seriously and is willing to accomodate customizations that work for you. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

Since there are so many customizeable pieces of the configuration it can take some time to fully dial in the product to individual customer needs.

Users must have basic salesforce knowledge to administer and maintain. Review collected by and hosted on G2.com.

RG

RUCHIKA G.

QA Support consultant

Hospital & Health Care

Mid-Market (51-1000 emp.)

8/10/2023

"One of the Best app for messaging"

4.5/5

What do you like best about 360 SMS APP?

The best thing about 360 SMS is that you can send messge from various providers and it

supports messaging to instagram,facebook ,whatsapp to the users.You can also send message to the group of users by creating reports also. Review collected by and hosted on G2.com.

What do you dislike about 360 SMS APP?

There is nothing that I dislike about this app .More and more updates and functionalities are

implemented in this app .So ,making it more user friendly. Review collected by and hosted on G2.com.