We have only recently started using the 360 SMS App, but as each day goes by we learn more about how wonderful of a product it is. We are excited to leverage every feature in order to further facilitate communication with our leads, and our customers!

The support is also absolutely top notch. A huge thank you to Deeptansh, Yash, and Daskh for all of their help in activating and getting the app ready to go in our Production org. Very friendly and supportive! Thank you. Review collected by and hosted on G2.com.

Again, we absolutely love the app, and have no issues with it whatsoever. The excellent support as well makes it a breeze to get past any issues that have occured/may occur. Thank you again to the 360 SMS Team (Deeptansh, Yash, Daskh, Justin, Shaurya, and many others) for the support! Review collected by and hosted on G2.com.

I have been using this SMS product integrated with Salesforce for several months now, and I must say, it has completely transformed the way we handle our sales communication. The seamless integration with Salesforce makes it incredibly easy to send personalized SMS messages to our leads and clients directly from the platform.

What truly sets this product apart, however, is the exceptional support team behind it. Whenever we encountered any questions or minor hiccups during setup, their support team was there to assist us promptly. Their responsiveness and knowledge have been beyond impressive, ensuring that we were up and running smoothly in no time.

The automation features have been a game-changer for our sales team, allowing us to send targeted messages and follow-ups at the right time, leading to increased engagement and conversions. The reporting and analytics functionalities have also been incredibly helpful in analyzing the effectiveness of our SMS campaigns.

Additionally, the user interface is intuitive and easy to navigate, making it simple for team members to get on board quickly without extensive training. This SMS product has seamlessly integrated into our existing workflows, saving us time and effort while enhancing our customer communication.

In summary, I highly recommend this SMS product for Salesforce users. The product itself is excellent, but the standout feature is the top-notch support team that goes above and beyond to ensure a smooth experience. With this tool at your disposal, you'll undoubtedly see a positive impact on your sales efforts and customer relationships. Kudos to the support team for their outstanding work!

Special thank you to Rohit Ahuja, Shripad, and Sanket Moon Review collected by and hosted on G2.com.

Nothing, defenitely takes development knowledge / background to grasp the product. However, most features are built directly for end users. Review collected by and hosted on G2.com.

360 SMS is a native salesforce application. Unlike other 3rd party SMS/CTI apps, 360 SMS has all the data and the configurations stored in Salesforce. It's a very flexible tool for creating automations for sending messages, scheduling them to go on a specified date and most importantly on a specified time. It also considers the customer's time zones for sending the messages so you don't have to worry about the messages getting delivered at odd times.

It also has a chat bot functionality which when combined with flows can be used to gather customer insights by sending the meaningful questions and capturing their responses in Salesforce. Review collected by and hosted on G2.com.

Sometimes I face issues with SMS deliveries. However, when compared to competitor apps, it's beats them all. The support is very prompt in rectifying the issues. Review collected by and hosted on G2.com.

It delivers the SMS almost immediately, and rarely has issues in general Review collected by and hosted on G2.com.

When there are issues, it took time to resolve. Ususally need to go through plenty of email exchanges. Not sure if there is a support number to call or direct chat via MS Teams (or other channel) for quicker resolution. Review collected by and hosted on G2.com.

Quick verification of our leads which helped us decrease our bounce rates by more than half and thus increase our deliverability and the likelyhood of our emails being seen Review collected by and hosted on G2.com.

While we had a very smooth relationship for over a year, once we faced an issue and started digging deaper into the smoothness of the process, some issues rose to the surface end of May. Not it's end of July and they are still being fixed which is a lot longer than I would like. Even though our rep has been contantly communicating with us, the backend fix is delayed. Review collected by and hosted on G2.com.

It is easy to set up. It offers a wide range of features like we can send SMS, Bulk SMS, Scheduled SMS, ringless voice mails, etc. The best it has is to automate text messages which is amazing. Overall experience with this SMS app is excellent. Review collected by and hosted on G2.com.

Sometimes while sending the bulk SMS I found that some of the receivers were not able to get the messages but that was a temporary issue and was fixed by the 360 SMS team Review collected by and hosted on G2.com.

The integration with our CRM solution was very seemless. The support team is responsive, knowledgeable, and goes the extra mile to resolve any issues we encounter. Review collected by and hosted on G2.com.

The UI can be a bit more modern. A bit slow while sending WhatsApp messages in bulk. Review collected by and hosted on G2.com.

Ease of use with setup and end use, and customer support Review collected by and hosted on G2.com.

No Complaints this far, everything has been great. Review collected by and hosted on G2.com.

The product provides solution for what we need. Customer service is on it. I have been helped my many different reps -including Gourav. I haven't compared too much to others. At the time of needing the service, 360 was the only native product to Salesforce that we needed. Review collected by and hosted on G2.com.

Sometimes it feels clunky. Their SMS user interface is not that friendly for mass reading of SMS. It is very developer based and sometimes I feel lacks the user friendliness of a non-developer user. Review collected by and hosted on G2.com.

The app itself of course and the great support team. They respond to the questions, understand the problem and find a suitable solution within a very short time. Simply great Review collected by and hosted on G2.com.

Sometimes it was difficult to understand everything during the phone calls, but this may be due to the connection between Germany and India. Review collected by and hosted on G2.com.