--- title: 360 SMS APP Reviews meta\_title: '360 SMS APP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how 360 SMS APP works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360 SMS APP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by 360 SMS APP but has limited features. Are you part of the 360 SMS APP team? [Upgrade your plan](https://my.g2.com/360-sms-app/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. * * * Seller [360SMS App](https://www.g2.com/sellers/360sms-app) Discussions [360 SMS APP Community](https://www.g2.com/products/360-sms-app/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bashkir, Bengali, Bulgarian, Catalan, Cebuano, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Burmese, Romanian, Russian, Spanish, Tibetan Solution Type Best-of-Breed Overview by Pooja Gupta (Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Textedly") Textedly 4.6/5(1,398) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Scott M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott M.") SM Scott M. CTO Small-Business (50 or fewer emp.) 5/26/2022 "Best SMS service for the price" 5/5 What do you like best about 360 SMS APP? Intergration with SalesForce was simple and fast Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Cant think of one thing about the service Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Unified console for communication to clients from a team of employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexis S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis S.") AS Alexis S. Salesforce Manager Mid-Market (51-1000 emp.) 5/11/2022 "360 SMS is an almost perfect solution to our SMS outreach and marketing needs" 5/5 What do you like best about 360 SMS APP? Quick to set-up, streamline system with multiple facets that can expand both usage quality as well as data tracking. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? To my knowledge, there is no simple in-app solution to view the remaining credits. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Quicker response/turnover times from staff and customers, we are able to reach those that typically do not respond via email. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jason B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason B.") JB Jason B. Data and Research Coordinator Mid-Market (51-1000 emp.) 5/25/2022 "A useful tool to reach large quantities of people" 4/5 What do you like best about 360 SMS APP? It's integration with Salesforce is the most helpful piece Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? The many steps to do in the "Create SMS from report" section Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: It is a useful tool that will prove fruitful once learned how to use. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Reaching people. More interaction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CG Cody G. CSO 5/13/2022 "Best Texting Service on the market." 5/5 What do you like best about 360 SMS APP? The ease of use is amazing. Honestly, we have increased productivity by at least 30% because people are more likely to respond to text back than call back. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Nothing honestly super smooth always works. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Increasing touches with lack of labor. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Small-Business (50 or fewer emp.) 5/11/2022 "Overall Positive Experience" 4.5/5 What do you like best about 360 SMS APP? The functionality works as intended. It's cost is less than comparable salesforce products yet 360sms offers more value. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes support can be a bit slow if you're requesting in-depth assistance with a complicated issue regarding setup. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? voicemail drops Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SS Shawn S. Owner 5/11/2022 "Great tool for texting our customers. Works great!" 5/5 What do you like best about 360 SMS APP? Easy to use and profitable for my business. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Don't really have any dislikes of the program. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It's easy to reach our customers in a timely manner. We get a response nearly everytime we send a text. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Judith R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Judith R.") JR Judith R. Salesforce Manager Mid-Market (51-1000 emp.) 11/17/2021 "Very powerful yet simple to use app" 5/5 What do you like best about 360 SMS APP? Very straightforward to use and works seamlessly with Salesforce. Setting up automated SMS is very straight forward which was our use case. Support is good. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? No way to monitor your spend in real time; you receive monthly emails with a summary. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We are able to automate SMS visit confirmations reminders at varying intervals leading up to an appointment. Our sales people can send/receive SMS directly from within Salesforce.com Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 5/25/2022 "Great Application to send SMS text messages to Customers" 4.5/5 What do you like best about 360 SMS APP? This App validate the carrier and Mobile number. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? it would be great if we have more features included Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Helps our business to send SMS text messages to customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Small-Business (50 or fewer emp.) 12/6/2021 "Extremely useful tool and outstanding customer service offered by the supplier" 4.5/5 What do you like best about 360 SMS APP? The tool allows the users to send WhatsApp messages with great convenience and effeciency. Simple to use and does not require a high level of digital tools to understand it and operate it. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? No downsides detected so far by the team. There have been some challenges here and there, but with the great support services provided, especially Rishubh, all has been resolved. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The tool allows you to communicate with a large audience in a very short time, send customized texts, and auto-reply too, which significantly develops the relationship between you and your clients, which eventually results in great advantage on all sides. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/26/2021 "Very helpful and very, very patient! Great flexibility around scheduling for different time zones" 4.5/5 What do you like best about 360 SMS APP? Very helpful - willing to take you through processes step-by-step and ensure that all questions have been answered to your satisfaction Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? To schedule training/demo, need to send email which is not always answered/replied to timely. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Communication/customer service issues. Has enables us to steamline our processes and procedures. Greater efficiencies realised. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about 360 SMS APP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 360 SMS APP ](https://www.g2.com/products/360-sms-app/discussions/new) KL Katelijne Lefevere • Last activity over 3 years ago How do I send out SMS messages to a whole campaign of contacts in Salesforce? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) GU Guest User What is 360 SMS APP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-360-sms-app-used-for) [ View all Discussions ](https://www.g2.com/products/360-sms-app/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ##### ##### 360 SMS APP Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/360-sms-app/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [Which patient identity resolution platforms work best for a hospital system trying to eliminate duplicate patient records and improve matching accuracy?](https://www.g2.com/discussions/which-patient-identity-resolution-platforms-work-best-for-a-hospital-system-trying-to-eliminate-duplicate-patient-records-and-improve-matching-accuracy)[Top platforms for self-service customer support knowledge](https://www.g2.com/discussions/top-platforms-for-self-service-customer-support-knowledge)[Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support) [Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files)[Which note-taking app provides the most customizable templates?](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[Pros and Cons Details](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)