--- title: 360 SMS APP Reviews meta\_title: '360 SMS APP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how 360 SMS APP works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360 SMS APP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by 360 SMS APP but has limited features. Are you part of the 360 SMS APP team? [Upgrade your plan](https://my.g2.com/360-sms-app/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. * * * Seller [360SMS App](https://www.g2.com/sellers/360sms-app) Discussions [360 SMS APP Community](https://www.g2.com/products/360-sms-app/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bashkir, Bengali, Bulgarian, Catalan, Cebuano, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Burmese, Romanian, Russian, Spanish, Tibetan Solution Type Best-of-Breed Overview by Pooja Gupta (Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Textedly") Textedly 4.6/5(1,398) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Derek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek B.") DB Derek B. Branch Manager Small-Business (50 or fewer emp.) 5/24/2022 "Great Texting app!" 5/5 What do you like best about 360 SMS APP? I like that this software integrates with my CRM and how it is easy to track my communication between my clients, teammates, and referral partners. I also like the fact that they email every text to me so I can also have it available outside of my CRM to view the conversations that are happening in real time. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? As of now there are very few items that I don't like which I think they have solved but need a little more time to work out the bugs in the solution, however I do believe they will keep innovating to keep the current customer base. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Clear and precise communication through my CRM. This allows me to be in 1 spot most of the day (My CRM) and allows me to respond with a keyboard much quicker and easier than a phone. They also have more features that we're not using at this time and I'm excited to implement them in the near future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PB Patti B. Consultant Small-Business (50 or fewer emp.) 5/5/2022 "Easy to use and excellent support!" 4.5/5 What do you like best about 360 SMS APP? The 360 SMS app has made it easy to meet our customers right where they are - on their phones! It's a straightforward and simple to use platform that I can quickly train new team members to use and their support is excellent. I always get a quick response to any questions or needs and they are very professional. I love the templates and the capability to schedule SMS at a later time or date. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? There were some charges we weren't expecting after the initial year and there is a push for additional services (most are not applicable to our business). I originally didn't like that I couldn't monitor individual nusage but they created a report for me. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We are able to automate communication at various stages of our customer journey. This reduces the time spent managing communication tasks so we can focus on other aspects of serving our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lorraine T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorraine T.") LT Lorraine T. Director of Data Analytics and Program Evaluation Mid-Market (51-1000 emp.) 5/12/2022 "Excellent Results" 5/5 What do you like best about 360 SMS APP? We are an organization with over 125 employees, and many of our departments require communication with our over 85,000 clients. 360SMS offers an intuitive and easy way to achieve that while allowing us to keep track of all texts that a client has received. It allows us to measure our effectiveness in launching campaigns and targeted communications. I like the ability to make a report, and being able to launch a text from that report. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I think that it requires about 3 sessions of training for a new employee to feel confident in covering all the steps necessary to launch a text and produce a performance report.( Internally, we require a performance report after launching a text. ) We have been unsuccessful in attaching pictures even with tech support, but that has not prevented us from maximizing the use of the app, and are renewing our yearly contract. Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: You may need more than one training session, but after that is very easy. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We need an app that allowed us to communicate quickly with large volumes of people, and that is what we got. We are happy with the service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/31/2022 "Easy to Use & Very Efficient" 4.5/5 What do you like best about 360 SMS APP? I like that I can integrate SMS 360 seamlessly with my salesforce contacts. I can send all our enrolled students a text message especially in case of weather emergencies when we have to cancel classes. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I have not found a way to email all our enrolled students at once--i,e, with the click of one button. I am not able to send an SMS to a whole campaign of students, I have to go to each program of enrolled students and send an SMS from there. Or go to each contact record and send an SMS from there. Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: This is an easy way to communicate with clients and keep track of communications in salesforce. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The 360 SMS app is allowing me to reach students who do not regularly check their emails and feel more comfortable communicating via text. It also allows me to reach out to new leads who are often more likely to respond to texts than to voicemails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kyle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle C.") KC Kyle C. Vice President Small-Business (50 or fewer emp.) 5/5/2022 "The Best APP For SMS Service" 5/5 What do you like best about 360 SMS APP? 360 SMS has been crucial to our company's success and the customer support team is always very quick in responding to any needs we have! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? With our company operating nationwide, it would be nice to have the ablility to set time of day restrictions for outgoing messages based on specific time zones. Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: If text messaging your clients is an important part of your business, then you can't afford not to use this APP. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? The ability to communicate with clients via their preferred method of communication (text messaging) is invaluable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joe G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe G.") JG Joe G. owner Small-Business (50 or fewer emp.) 5/5/2022 "Unexpected savings" 5/5 What do you like best about 360 SMS APP? The transition was seamless and simple. My company migrated to Salesforce and SMS 360 was an unintended component that gave us huge gains in sales and organization. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? No dislikes for me. I find the system to be very easy to use. Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: In todays text happy world this is a must for any company who communicates with customers. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Saved expenses from a call center, organized our appointments through automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Project Manager Small-Business (50 or fewer emp.) 5/11/2022 "360 SMS App" 5/5 What do you like best about 360 SMS APP? The 360 SMS has become an integral piece of business communications with our clients and prospects. It is easy to use and fits in perfectly with our Salesforce enviroment. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Overall I have nothing negative to report on using this product. I am very pleased. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Ease of communication with our clients and prospects. Easy sharing of documents and alerts immediately when we receive a message. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 5/25/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Great tool" 5/5 What do you like best about 360 SMS APP? Easy to use and customize. Love the Salesforce integration and send texts from reports, scheduling etc. Simple interface and user friendly. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I wish they had they ability to send from excel files or exports. Also need to build out more of the functionality as there is more we don't use. Review collected by and hosted on G2.com. Recommendations to others considering 360 SMS APP: Recommended! Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Reminders to clients to submit documentation to us, pay, etc. Also to get answer to quick questions. To reach families who are busy and used to texting rather than talking on the phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tracy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tracy D.") TD Tracy D. Head Of Operations and Client Experience 7/22/2022 "Head Of Operations & Client Experience" 4/5 What do you like best about 360 SMS APP? My favorite part of 360 SMS is the texting capabilities, iText and bulk texting options. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I feel like some things that should be standard in the product require additional engineering time and cost money. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? We work with teens so being able to use their preferred method of communication has been a game changer. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris C.") CC Chris C. President Small-Business (50 or fewer emp.) 5/25/2022 "Efficient, Affordable, Amazing." 5/5 What do you like best about 360 SMS APP? The integration with our other systems including Salesforce have made follow up and ongoing communication easy and efficient. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? None at this time. I have no comaplints. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Automatic follow-up, team texting, workflows, and overall convenience of use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about 360 SMS APP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 360 SMS APP ](https://www.g2.com/products/360-sms-app/discussions/new) KL Katelijne Lefevere • Last activity over 3 years ago How do I send out SMS messages to a whole campaign of contacts in Salesforce? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) GU Guest User What is 360 SMS APP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-360-sms-app-used-for) [ View all Discussions ](https://www.g2.com/products/360-sms-app/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ##### ##### 360 SMS APP Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/360-sms-app/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [Which patient identity resolution platforms work best for a hospital system trying to eliminate duplicate patient records and improve matching accuracy?](https://www.g2.com/discussions/which-patient-identity-resolution-platforms-work-best-for-a-hospital-system-trying-to-eliminate-duplicate-patient-records-and-improve-matching-accuracy)[Top platforms for self-service customer support knowledge](https://www.g2.com/discussions/top-platforms-for-self-service-customer-support-knowledge)[Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support) [Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files)[Which note-taking app provides the most customizable templates?](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[Pros and Cons Details](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)