--- title: 360 SMS APP Reviews meta\_title: '360 SMS APP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how 360 SMS APP works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360 SMS APP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by 360 SMS APP but has limited features. Are you part of the 360 SMS APP team? [Upgrade your plan](https://my.g2.com/360-sms-app/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. * * * Seller [360SMS App](https://www.g2.com/sellers/360sms-app) Discussions [360 SMS APP Community](https://www.g2.com/products/360-sms-app/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bashkir, Bengali, Bulgarian, Catalan, Cebuano, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Burmese, Romanian, Russian, Spanish, Tibetan Solution Type Best-of-Breed Overview by Pooja Gupta (Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Textedly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Textedly") Textedly 4.6/5(1,398) ](https://www.g2.com/products/textedly/reviews) [ View All Alternatives ](https://www.g2.com/products/360-sms-app/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Felipe G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe G.") FG Felipe G. Small-Business (50 or fewer emp.) 7/26/2023 "Great Support!" 5/5 What do you like best about 360 SMS APP? Support always helpfull and responsive. Yash and Tarun are great! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? I wish there's more training when onboarding the product. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Customer day to day contact and follow up. Also adversting new products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Meg L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meg L.") ML Meg L. Small-Business (50 or fewer emp.) 7/26/2023 "Great App!" 5/5 What do you like best about 360 SMS APP? Flexible and allows us to communicate efficiently with our contacts. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes tricky to troubleshoot issues, but support is always very responsive. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? Communicating with participants and caregivers in our program Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AS Aman S. Small-Business (50 or fewer emp.) 6/13/2023 "Best App to Boost Customer Engagement with Salesforce Messaging" 5/5 What do you like best about 360 SMS APP? This app is available on AppExchange and is very useful to use in Salesforce CRM. It has many useful features which help increase productivity like bulk SMS Send, Scheduled SMS, Automated Message, and Ringless Voice. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? They have almost more than 4 Pre- Integrated Channels with no extra cost to use. It is an awesome app so no dislike. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It helps me to send Scheduled SMS, Ringless VoiceMAils, and Bulk SMS Which helps me to increase Productivity in my work. This proves to boon in salesforce. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohammed Azhar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed Azhar S.") MS Mohammed Azhar S. Workforce Management Analyst Enterprise (\> 1000 emp.) 4/25/2023 "Sms service was good" 3.5/5 What do you like best about 360 SMS APP? The portal is very wasy to use and send messages to anyone at very low time Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes it is failed to send the message thats waste very bad hope its get fixed soon Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? They are solving the failed sms error if this gets fixed it will be great benefits to everyone who is using it i hope its get fixed soon so that we dont face sms failed issue in future Review collected by and hosted on G2.com. Show More 11/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 7/24/2023 "Great Support" 5/5 What do you like best about 360 SMS APP? We have been using 360 SMS for multiple clients for years. We occasionally run into hiccups and their support staff has been responsive and effective at getting those issues resolved. Recently Nikhil was assigned to one of our requests and did an outstanding job of resolving our issue in a timely fashion. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Some of the configuration documentation could be updated to reflect useful cases where Flows can be used. Many of the examples reference Process Builder, which nobody should be using at this point. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? 360 SMS allows us to automate interactions between end user and client orgs using SMS messages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MM Melissa M. Small-Business (50 or fewer emp.) 7/31/2023 "Great Product and great Staff" 5/5 What do you like best about 360 SMS APP? the ease of use and integration with Salesforce/Jungo. Also Maria Adams and Manav! are great to work with. they are very hands on and help with all the technical stuff! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? can't think of any. My expectations have been met Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? it allows us to streamline the follow up and update process by doing auto text. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Darpan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darpan C.") DC Darpan C. Marketing Manager Mid-Market (51-1000 emp.) 5/18/2023 "Streamline your communication with 360 SMS app" 3.5/5 What do you like best about 360 SMS APP? It can be integrated with Salesforce; additionally, it is very user-friendly. 360 SMS app allows me to add tags, personalized sender information etc. It also provides an analytics feature. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Pricing is a constraint for this platform. It does not have the feature of Multi-Media Messages. The customer support of this is not up to the mark as it is not easily accessible. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? I'm directly sending the message from my Salesforce platform. I'm automating my SMS campaign with this and setting up the trigger based on specific events/action Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SR Shantanu R. Mid-Market (51-1000 emp.) 8/3/2023 "Great service" 4.5/5 What do you like best about 360 SMS APP? SMS 360 app is a game-changer! Its user-friendly interface and efficient features make managing messages a breeze. Kudos to Lakshay Sharma for the brilliant service! Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? The turn around time for the template approval is longer than I'd like . Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It helps us run and maintain our business WhatsApp profile. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lalit V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalit V.") LV Lalit V. Analyst Small-Business (50 or fewer emp.) 5/26/2023 "One of best SMS app for Salesforce CRM." 5/5 What do you like best about 360 SMS APP? It has features to send SMS, WhatsApp, and MMS From Salesforce CRM. It is an amazing product that is available on AppExchange for Salesforce. It is easy to configure with Salesforce. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes to add more features we need to pay a little bit extra. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? It helps me to send text SMS, and Ringless Voicemail seamlessly from Salesforce itself Which leads to boost up my productivity as We dont have to go to mobile phones to send Text SMS or voice mails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![sahil k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sahil k.") SK sahil k. Software Development Consultant Small-Business (50 or fewer emp.) 5/27/2023 "360 Sms Review" 5/5 What do you like best about 360 SMS APP? It is the best way to connect business with business. Very fast and efficient.ut saves time and expenses because there is no need to go to keyboard anyone can reply directly from phone. Review collected by and hosted on G2.com. What do you dislike about 360 SMS APP? Sometimes if reply is lenghthy than it's very uncomfortable to reply from phone. Nothing negative about this app. Review collected by and hosted on G2.com. What problems is 360 SMS APP solving and how is that benefiting you? From anywhere anyplace this app is accessible from phone. It's very convenient to send message with the help of this app we can send promotional messages very easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about 360 SMS APP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 360 SMS APP ](https://www.g2.com/products/360-sms-app/discussions/new) KL Katelijne Lefevere • Last activity over 3 years ago How do I send out SMS messages to a whole campaign of contacts in Salesforce? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-send-out-sms-messages-to-a-whole-campaign-of-contacts-in-salesforce) GU Guest User What is 360 SMS APP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-360-sms-app-used-for) [ View all Discussions ](https://www.g2.com/products/360-sms-app/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 16 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/360-sms-app/pricing) ##### ##### 360 SMS APP Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/360-sms-app/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) ##### Explore More [Which patient identity resolution platforms work best for a hospital system trying to eliminate duplicate patient records and improve matching accuracy?](https://www.g2.com/discussions/which-patient-identity-resolution-platforms-work-best-for-a-hospital-system-trying-to-eliminate-duplicate-patient-records-and-improve-matching-accuracy)[Top platforms for self-service customer support knowledge](https://www.g2.com/discussions/top-platforms-for-self-service-customer-support-knowledge)[Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support) [Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files)[Which note-taking app provides the most customizable templates?](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[Pros and Cons Details](https://www.g2.com/products/360-sms-app/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)